capabilities presentation - pkcg · capabilities presentation. we believe it support should be...

CAPABILITIES PRESENTATION

We believe IT supportshould be deliveredFAST, FRIENDLY &HASSLE-FREE!

That’s why we promise managed IT services without the headaches.

PKCG specialise in outsourced IT, Cloud Services and Software Applications for businesses largely across, although not limited to, the Architecture, Engineering, Finance, Pharmaceutical and Agriculture industries.

Our portfolio of clients includes not only small-medium sized businesses, but publicly listed companies, national organisations and charities.

THINK OF US AS AN EXTENSION OF YOUR BUSINESS!

Why PKCG?

Rapid ResponseWe endeavour to respond to all enquiries and fault reports within two hours of receipt. Our current average response time is 0.7hrs!

Effective CommunicationMany IT companies ignore the vital role that communication plays with their customers. For us, follow-ups are not a pleasant surprise, they are standard procedure.

Excellent ServiceGoing above and beyond what is expected is how PKCG operate. We strive for 100% customer satisfaction. Testament to our service, is that we’ve never lost a client; an achievement we are committed to maintaining.

Our Core Competencies

Business IT Consulting

We offer professional business IT consulting to align IT needs with business strategy. It’s critical that you know your provider understands what you need. PKCG understands business and can build a scalable solution, with the ability to respond to changing conditions, smoothly and without interruption to your staff or processes.

Project Management

PKCG provide full project management from requirements to maintenance and are always happy to discuss your needs. Allow us to remove the stress of monitoring and maintaining your IT systems, and be reassured that you are in the hands of experts.

Office Relocations

Moving offices can be a stressful task, especially when it comes to technology. PKCG can mitigate this pain for you - let us take care of your technology during your office relocation. We’ll have you setup and running smoothly and seamlessly.

Outsourced IT Support

A robust and reliable IT infrastructure, that provides a productive working environment to employees, is essential to every business. PKCG manages and maintains business IT systems to optimise performance and reduce the risk of failure. We do this through a dedicated team of Support Engineers, processes and procedures, as well as monitoring and managing systems.

Ad Hoc IT Support

PKCG understand that many businesses require highly experienced System Engineers to provide expert IT support and additional IT resources without being ‘tied’ to a support contract. Our System Engineers all have experience with Microsoft, VMware, Citrix, Cisco, Checkpoint, Symantec, and Dell technology.

Infrastructure & Cloud

IT Hardware and Software is constantly evolving. At PKCG we know that no two businesses are alike and that some businesses will require an IT infrastructure consistent with the available technology.

WE DO THINGS ON-TIME, ONE-TIME.We like to work fast and will never compromise on quality.

Success StoriesMCVEIGH CONSULTING – CASE STUDY

McVeigh are a combined Engineering/Architecture company, employing 30 staff in a single office location.

Engaged PKCG to perform an audit on their IT Systems and Processes.

PKCG Audit highlighted:

• Physical server was 5 years old and past end of life• Backups were inefficient and not always working• No Disaster Recovery methods were in place• Small Business Server was still being used• Multiple critical Server roles were being run off a single

Server • Server Operating System configuration wasn’t best

practice and was end of life• Basic non-enterprise Firewall was in use• Current Support providers were non-responsive – 24-48

hour first response times, longer for ticket to be closed• Support and Maintenance were not proactive - ‘band-

aid’ solutions used on multiple occasions• Current Support Provider often implemented their own

fixes/solutions without attention to forward planning and input from McVeigh.

Changes PKCG implemented:

• New infrastructure purchased, including Server, SAN, switches & Firewall

• All critical devices supplied with 4hr same day warranties

• Physical Servers virtualised running VMware ESXi 6• New Windows Server 2012 R2 VMs created to split

critical Server roles• Outdated Exchange emails migrated to Office365• Cleanup of Workstations• Implemented Standard Operating Environment (SOE)

across the entire IT office environment• Firewall security improved with Nextgen Antivirus and

URL protection enabled to scan and block threats at the perimeter

• Implemented a Proactive IT Support & Maintenance Agreement

• Implemented enforceable Service Level Agreements (SLAs) with guaranteed industry-leading first response times.

Results:

• User issues have been reduced significantly, due to standardisation and proactive maintenance

• Server performance and network speed has increased and users advised of noticeable speed increase when running key architectural applications such as Revit & AutoCAD

• Customer has provided referrals to other businesses• Owners have an assurance that backups are always

successful and their critical data/archives are safe• Increased business productivity as internal staff are

not wasting valuable time reporting and managing IT related issues

• Increased productivity - when down time does occur, response is within 0.7hrs, (well within the SLA commitment of 2hrs).

INCREASED SPEED

BOOST IN BUSINESS PRODUCTIVITY

ASSURANCE OF SUCCESSFUL

DATA BACKUPS

INCREASED SPEED

REDUCED DOWNTIME


SUNPORK GROUP – CASE STUDY

Australia’s largest pork producer, Sunpork employs over 1000 staff, with multiple sites around Australia.



• Inconsistency in IT Systems and Support across their work sites

• No internal ticket management• No SLAs attached to support• Lack of centralised IT planning/support• Hardware out of date and end of life• Limited IT documentation• Staff frustrated with lack of support and communication

regarding IT issues, often waiting several days for a response.


• New WAN configured linking 3 sites with increased speed• New infrastructure purchased including Servers, SAN,

switches & Firewalls• Unlinked old business environment and created new

domain environment• Outdated Exchange emails migrated to Office365• Cleanup of Workstations • Implemented Standard Operating Environment (SOE)

across the entire office environment• Change management implemented• Centralised IT Support across all sites • Internet upgrades rolled out across all sites nationally.

Results:

• User issues reduced dramatically with System standardisation and proactive maintenance

• Business has a guaranteed response time within the agreed SLAs, dramatically reduced from before audit and implementation

• Server performance and network speed has increased• Key applications now working faster than before • Increased business productivity • IT documentation always kept up to date. INCREASED SPEED

REDUCED DOWNTIME


FIRE & SAFETY SYSTEMS – CASE STUDY

Fire & Safety Systems (FSS) are fire protection Consultants, Engineers and Project Managers who specialise in high-risk industrial environments. Their experience extends to over 900 assignments, in more than 35 countries, spanning over 20 years. Fire & Safety Systems operate with a staff of 30 across multiple international locations.



• Sole internal IT Manager responsible for managing all staff and systems worldwide - difficult to support 24/7 with time zone differences

• IT Systems lagging behind the latest available technology• Extended Support delays affected their ability to reach tender deadlines.


• Guaranteed fast Support through SLA • Assisted with head office relocation • Implemented enterprise standard Fibre connection for maximum uptime• Deployed high-availability Server infrastructure at head office• Provided 24/7 Help Desk access to staff based around the world in Australia,

Canada, UAE and South America.

INCREASED BUSINESS

TURNOVER

REDUCED DOWNTIME

BETTER EFFICIENCIES

HIGHEST ISO CERTIFICATIONS

Results:

• Enabled FSS to handle multiple tenders across multiple projects.• Increased business turnover with ability to meet Tender deadlines• Significantly reduced downtime• Staff are now able to remotely connect securely to multiple offices/locations from anywhere in the world• Introduction of secure “Rugged Field Tablets” enable engineers to maintain their efficiency while

working in some of the most remote locations on earth• Tightly controlled IT Services, Security and Documentation has enabled FSS to achieve the highest

ISO certification, which has led to multi-million dollar projects with some of the securest clients in the world.

PKCG IS TRUSTED BY THESE COMPANIES TO DELIVER MANAGED IT SERVICES:

TestimonialsWe have been working with PKCG for the past year, after being with our previous IT Consultant for over five years. In the past 12 months PKCG have successfully commissioned a brand new server (for an office of 30 Architects, Engineers and Project Managers), recognised areas for security improvements in our systems and actively looked for and applied savings to our IT costs.

At the commencement of our engagement with PKCG we made our goals and expectations clear - to save money, time and to have clear communication between both parties in all aspects of our IT requirements. PKCG took everything we said on board and over the past year have successfully continued the high standard of service promised and that we have now to come to expect.

PKCG respond to queries quickly and efficiently and communicate proactively to ensure that our common goals are reached. We work together on IT issues to reach solutions that benefit both parties, which is such a positive change in comparison to how our previous IT Systems were previously run. There is a real difference when working with an IT Company that holds your values and actively works to bring your goals to fruition.

We are extremely happy with the change to PKCG and would absolutely recommend them to anyone that is not feeling like their IT needs are being met. PKCG are proof that better service is out there, you only need to ask.

- NATALIE BOWER, MCVEIGH CONSULTANTS

I have been working with PKCG for approximately eight years as a consultant for IT services, across two different Architectural offices. I have found PKCG to always be proactive, savvy and a pleasure to work with, which is why we continue to use them for all of our IT support work. PKCG are very quick to respond to issues that arise. They know their trade very well and offer enormous value to their clients. It’s also refreshing to have a team like PKCG who are down to earth, explain things in an easy to understand way (for us ‘non-tech heads’) and are great people to have around the office - they get on well with everyone. I have found PKCG to be proactive and intelligent with their application of services and I would have no hesitation, whatsoever, in recommending them to anyone wanting a hands-on, quality IT service.

- SHAUN LOCKYER, SHAUN LOCKYER ARCHITECTS

Our BackgroundPETER KING, DIRECTOR

• Whole working career within the IT Industry• Several years experience with a Managed Services Provider• Whist working with his previous employers, Peter became frustrated by poor communication with

clients and lack of proactive support• Could see IT industry wasn’t working towards ending problems, rather offering ‘band-aid’ solutions • Started his own business using the strong relationships he had formed, allowing Peter to control the

service delivery and offer genuine, not ‘band-aid’, solutions to his clients.

CHRIS FARLEY, DIRECTOR

• Account Manager for leading Managed Services Provider• Whilst employed there, company grew by $2mil per year, over 5 year period• During his time there, Chris became frustrated with the lack of customer support

provided to clients after working tirelessly to develop strong relationships• Chris also felt constrained by lack of company support to provide the

high level of service he promised clients• As a result, he started his own business with knowledge of Managed Services

and a proven sales record, giving Chris full control over the high-level of service and support he deemed necessary to be a leader in this industry.

PKCG

• Peter and Chris partnered, as PKCG, after several years working independently • PKCG was built on Peter’s well established reputation amongst clients and

Chris’ knowledge in Managed Services solutions• Both Peter and Chris are passionately Customer Service focused• First year in business they qualified for “Top 5” in BRW’s Fast Starters• Company has now grown to support users Australia wide from not-for-profit

organisations to billion-dollar enterprises.

WITH A HEAD OFFICE IN BRISBANE, WE SERVICE CLIENTS AUSTRALIA WIDE

Office: Level 6, 140 Creek St, Brisbane QLD, 4000 Postal: GPO Box 2158, Brisbane QLD, 4001

www.pkcg.com.au 1300 735 926

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