capabiliti case-study-telecom-worldwide
TRANSCRIPT
THE CHALLENGEWith the competition in the telecom space heating up, the Client realized that one of the biggest differentiating factors for them would be the sales readiness and the customer-first focus of their frontline sales and service teams.
The existing method of training these users was not data driven - Send emails to team leads, who would take a print out and pass it along to the users on an ad-hoc basis. This was no measurability and no guarantee of training delivered or knowledge absorbed.
The Client wanted to bring these remote users onto a platform that could not only deliver the trainings, but also help track, assess, and engage with them.
The Client already had a well known and established Talent Management Solution in place, which they neither used too frequently, nor extended it to their remote users due to multiple reasons.
Qustn Technologies, Inc. | [email protected]
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Problems With Existing Solution
1. The existing solution of the clientwas not mobile enabled, when amajority of their remote users hadmainly mobile access
2. The software versions were notcompatible with each other, andthere were many problems inintegrations, which gravelyaffected productivity
3. The solution was prohibitivelyexpensive to be extended to alldistributed users, leaving thetraining of many frontlineemployees to be done on an ad-hoc, unstructured basis
4. The existing platform wascomplex and time intensive, andsetting up and launching newtraining programs took a lot of time
How a large telecom operator trained 13000 frontline users in 15 days at 1/5th the costQustn Technologies is a company whose platform - 'Capabiliti', is used by companies of all sizes to recruit, onboard, train, assess and evaluate their various distributed stakeholders including employees, customers, vendors and partners, using a SAAS model.
The client in this case is one of the largest telecom operators in the world, with a huge distributed workforce.
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Qustn deployed Capabiliti without having to change a single IT rule in the Client
organization“ “
Qustn Qustn TTechnologechnologiesies, I, Incnc. | inf. | [email protected]@qustn.comom
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THE QUSTN SOL UTION
Qustn implemented Capabiliti for the Client with a per user license model, that allowed them to pay only for active users who actually consumed trainings and assessments. The solution included the following elements:
1. Separate instance on the cloud to ensure security androbustness, where the client can control the overall coursecreation, assignment, tracking and engagement.
2. Integrated web based training delivery platform with asingle sign on: The capabiliti API was integrated withauthentication to allow anyone on a desktop to take anytraining that has been allotted to them. This integrationincluded consumption of training on the oldest of browsers,including IE6 (whose support has been discontinued by Microsoft).
3. White labelled app for Mobile learning: A completely white labelled app with the branding ofthe client to ensure that there was universal acceptance.
4. Assessments over the web/ mobile for both online as well as offline trainings.
5. Setting up learning paths for users with automated activation of trainings for users at stipulatedtime/ event.
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IMPACTWith Capabiliti, the Client was able to deliver trainings in various interactive formats like videos, walk-throughs, roleplays and allows the client to assess users in the form of quick reports in terms of their progress.
Qustn Technologies, Inc. | [email protected]
www.capabiliti.co 3 / 3
1. Maximum number of trainingsdelivered in a month: 228,156
2. Average Engagements PerMonth: 57,000
3. Number of Users Trained on amonthly basis: 12000+
4. Time taken to setup and rollout a training program: 30 mins
5. Reporting: Available 24x7 bylocation, manager and individual,with complete details
6. Customized reports configurable for location, business unit, reporting manager, circle and more.
7. Dedicated support team from Qustn to help them in case of any issues.
8. Suitable payment model: The per-license monthly subscription model allowed the Client to reachout, train and engage with their distributed sales and service teams, as they paid only for activeusers and were able to control costs effectively
Now we can rollout a training to all our
frontline staff with Capabiliti in 15 minutes, and analyze the impact
in almost realtime
““
The client is now able to train anyone, anytime, anywhere on any device or platform, assess their progress, and more – all at an affordable cost. Capabiliti easily integrated with their existing hardware and software systems and their existing technologies to provide a seamless, error-free experience.
For more details, please get in touch with us on [email protected], or visit www.qustn.com, start your Capabiliti free trial and go live in minutes.