CANDICE BRADLEY 904-401-8559 14744 Silver Glen Dr. Candice.bradley72@gmail.com Jacksonville, FL. 32258

CUSTOMER SERVICE REPRESENTATIVE Interact with customers to provide information in response to inquiries about products and services Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints. Check to ensure that appropriate changes were made to resolve customers' problems. Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken. Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills. Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

PROFESSIONAL EXPERIENCE

Vacation Rental Pros, Ponte Vedra, Fl November 2016-Present

TEAM MEMBER ● Confer with customers by telephone or in person to provide information about reservations ● Keep records of customer interactions or transactions, recording details or inquiries, complaints, or

comments as well as actions taken using computers ● Resolve customers’ service or billing complaints by performing activities such as exchanging

merchandise, refunding money if eligible, or adjusting bills ● Complete contract forms and prepare charge of address records using computers

Chick-fil A, Ponte Vedra, Fl June 2015-November 2016

TEAM MEMBER ● Serve customers in fast and carryout food. ● Accept payment from customers, and make change as necessary. ● Request and record customer orders, and compute bills using cash registers. ● Clean and organized eating, service, and kitchen areas. ● Notify kitchen personnel of shortages or special orders. Always say ”My Pleasure” when serving

customers.

Hollister, Jacksonville, Fl June 2015-July 2016

TEAM MEMBER ● Sell upscale merchandise apparel to consumers. ● Greet customers and ascertain what each customer wants or needs. ● Describe merchandise and explain use, operation, and care of merchandise to customers. ● Recommend, select, and help locate or obtain merchandise based on customer needs and desires. ● Compute sales prices, total purchases, and receive and process cash or credit payment. ● Answer questions regarding the store and its merchandise.

Education

San Jose Preparatory High School 2012-2016

Graduated on the A – B Honor Roll Community Service Award--Performed in excess of 3,000 Hours of Community service

EXTRA CURRICULAR ACTIVITIES

Internship-Front Desk Assistant 2013-2016 ● Answer phones ● Provide exceptional customer service and answer questions ● Data entry

After School Extended Care Lower school students