calnet 3: contract overview · 2020. 7. 16. · calnet 3: contract overview 6 calnet 3 contract...

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CALNET 3: Contract overview

Version 1.3


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Covered topics

• CALNET 2 to CALNET 3 comparison • Contract overview • Transition plan • Authorization To Order (ATO) • Billing • Tools • Resources & support

• Glossary • Additional training • Questions and answers


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CALNET 2 to CALNET 3 comparison

CALNET 3 • 2 IFBs covering 12

categories/subcategories awarded to AT&T • IFB-A: 1.1 - 1.5 contract end 06/30/2018 +

(2) 1-yr extensions

• IFB-A: 1.6 contract end 06/30/2017 + (3) 1-yr extensions

• IFB-B: 2-7 contract end 06/30/2018 + (2) 1-yr extensions

• Different Ts & Cs (General Provisions – Telecommunications)

• More tracking requirements • ICB and IPR potential for all

CALNET 2 • 2 Modules/MSAs awarded to

AT&T • All local core and LD Data

• LD voice and call center

• 5 Years +2 • Various small subcontractors • ICB and IPR potential for all


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CALNET 2 to CALNET 3 comparison (continued)

CALNET 3 • AT&T owned & managed

equipment/service bundles • Professional services as

directly related to a service • CMAC • Dedicated support CSSC, SOCC • Dedicated GCSC (greater focus

on IP-based products) • SLAs

CALNET 2 • Extensive list of network

supporting equipment (routers, video, phones)

• Customer owned equipment • AT&T owned and managed

equipment • Wiring (structured cable and

wiring availability) • Some professional services • CMAC • Dedicated support CSSC, SOCC • SLAs


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CALNET 2 to CALNET 3 comparison (continued)

CALNET 3 • MFN (“public customers” for

“substantially similar services”)

• IFB-A and IFB-B ATO • NO term commitment

• NO service exclusivity

CALNET 2 • MFN (“public customers” for

“substantially similar services”)

• MSA1 ATO & MSA2 ATO • Co-term with 2-year term liability for

non-state public entities

• Service exclusivity


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CALNET 3 contract overview

• Continued coverage for existing services • High speed optical services (SONET Point-to-Point, GigaMAN, OpteMAN, OpteWAN,

AT&T Switched Ethernet, EPLSWAN)

• Enhanced data services (MPLS (AVPN), VPN (ANIRA), Managed Security Services (MSS), and VoIP)

• Unified Messaging

• “Enhanced Centrex” features

• Managed internet service

• Availability for new services • Unified Communications (UC)

• Managed service bundles


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Transition overview

• Transition types • Transition phases • Transitioning timeline


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Transition types

• CALNET 2 to CALNET 3 rate conversion • Rate conversion only

• Physical conversion – required to move the service to new rates

• Managed AVPN

• VDNA® (TBD)

• Customer involvement/impact • Product dependent

• Agency IDs, Bill Payer Number (now called Billing Account Number) and some Billed Telephone Numbers will change


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Transition phases

• Previous phases • Transitions began 07/14/14

• Agencies transitioned

• E-Rate customers

• Non-exempt state agencies

• Date ATO signed, if applicable

• Current phase • Manual transition efforts

• Cleanup

• Product-based

• May require small service order freeze windows


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Transitioning timeline

• CALNET 2 was scheduled to expire 01/29/14

• CALNET 2 modules 1& 2 extended through 01/29/18*

• CALNET 2 services will only be available for those services that are not available on CALNET 3.

• AT&T shall have the right to continue providing CALNET 2 services available on CALNET 3 for a limited transition period through 06/30/16

* Details can be viewed in the Contract Amendments page.

https://ebiznet.sbc.com/calnetinfoii/uploads/Amendment_MSA1_17thru19_and_MSA2_9and10.htm


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Using CALNET 3

• Who can use CALNET 3? • How do they order? • State agencies

• Non-state agencies

• ATO process


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Who can use CALNET 3?

• State – non-exempt agencies • State – exempt agencies • Non-state agencies


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How do they order?

• State agencies – non-exempt • All state non-exempt agencies are required to order off the CALNET 3 contract and

will automatically transition to CALNET 3

• Standard Form 20 (http://marketing.dts.ca.gov/calnet3/) is required for procuring new services

• State agencies – exempt • All state exempt agencies are NOT required to order off the CALNET 3 contract but

existing CALNET 2 services will automatically transition to CALNET 3 unless the agency disconnects the CALNET 2 service before their CALNET 3 transition date

• Follow their department ordering procedures

http://marketing.dts.ca.gov/calnet3/




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How do they order? (continued)

• Non-state agencies (federal & local government) • Authorized agency list – are you on it??

• http://www.otech.ca.gov/xls/stnd/Auth_Agency_List.xls

• If not, non state agency service policy form is required

• If yes, an Authorization To Order (ATO) is required (CAMS or paper)

http://www.otech.ca.gov/xls/stnd/Auth_Agency_List.xls





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CAMS ATO process

• Account team completes ATO in its entirety in CAMS (https://cams.technology.ca.gov)

• Submits to customer for electronic signature • Submits signed ATO to CCSO via CAMS • Upload supporting documentation via CAMS

• CCSO team logs ATO on ATO tracking log • CCSO submits to state for approval

https://cams.technology.ca.gov/




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Paper ATO process

• Account team completes ATO in its entirety • Submits to customer for signature • Submits signed ATO & supporting documentation to CCSO • CCSO team logs ATO on ATO tracking log • CCSO submits to state for approval


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Billing

• AT&T Billing ConsolidatorSM (formerly called ACUSSM) • CALNET 2 platform vs. CALNET 3 platform • Transitioning across platforms • Billing media


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AT&T Billing Consolidator

• AT&T Billing Consolidator (formerly ACUS = AT&T Custom User Solution)

• All AT&T CALNET 3 services included • Core services (Centrex, private lines, etc.)

• Usage (local/long distance, toll free, etc.)

• Calling cards

• Conferencing

• Interactive Voice Response (IVR)

• Non-integrated services

• Internet

• Non-contracted services


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AT&T Billing Consolidator (continued)

• Online access • Invoice history • Multiple user access flexibility • Secure password-protected site • Support • Specialized leader-led training

• Onscreen help

• CALNET Technical Support Team

• [email protected]

• 877.9.CALNET

mailto:[email protected]


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CALNET 2 vs. CALNET 3 platform

• Same url with mirrored access for both contracts • Application and invoice have been simplified. • New reports have been added. • Agency User Details

• Enhanced Data Stream (EDS) Agency Report

• New download functionality has been added. • .pdf files


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Transitioning across platforms

• Account conversion • Bill Payer Number (BPN) renamed Billing Account Number (BAN)

• Billing Telephone Number (BTN) may change

• Agency ID will change

• Transition period • Unpaid balances

• CALNET 3 invoices will begin new

• CALNET 2 invoices must be paid to $0

• Historical reference • Switch Contract option


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Billing media

• Online access • Complete bill detail

• Download complete .pdf

• Download remittance slip only

• Download bill sections to Excel

• CD will no longer be available

• Enhanced Data Stream (EDS) • Electronic only (not delivered on CD)

• Paper


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Tools

• BusinessDirect® portal • Trouble Ticketing and Reporting Tool (TTRT) • Network management • Feature management


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BusinessDirect® portal

• A single, unified site for eServicing tools • Maintenance

• Network management

• Access to private website portal

• Industry-standard security that includes: • Secure sockets layer (SSL) encryption

• Servers housed in state-of-the-art data centers

• A mirror-image production site for disaster recovery

• Extensive online support, including tutorials, recorded training, and traditional help functions


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Trouble Ticketing Reporting Tool (TTRT)

• Report trouble and track its resolution quickly • Benefit from automated tests to determine the source of troubles • Schedules test up to 72 hours in advance • Take action! • Open/close tickets

• Escalate/contest tickets

• Interactive near real time notes, review and respond to the techs working your ticket

• Release date to be determined


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Network management

• VitalNet®: A simple network management protocol (SNMP)-based network monitoring and reporting tool that delivers performance management for a broad range of devices, services, and technologies • Real-time event analysis

• Web console monitoring

• Network planning

• Network alarm notifications

• Remote testing

• Custom reporting


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Feature management

• VDNA®: a network-based, fully hosted VoIP solution that offers customers a full range of advanced calling features, applications & management tools for employees and remote users on the BroadSoft platform • Unlimited LD and US local

• Administrator and end-user portals on BusinessDirect & Premier

• UC features such as Single Number Reach, Locate Me, Outlook Integration & Click to Dial

• Auto attendant-virtual receptionist

• Conference call on demand

• Common platform for fixed, remote and mobile workers

• Control calls, perform moves, adds, changes via easy to use web portal

• 911 move detection


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Feature management (continued)

• AT&T Unified Communications Voice (UC Voice): a feature-rich, cloud-based IP telephony solution • Takes advantage of the Cisco Hosted Collaboration Solution (HCS) platform

• A rich array of PBX/IP telephony features

• IP phone, video phone and soft phone support for making calls over the public switched telephone network, or over the computer via IP

• Single Number Reach on wired and wireless devices to reduce missed calls

• Unified messaging in a single mailbox

• Presence to check availability of important contacts

• Collaboration tools for on-demand conferencing

• Seamless multi-tasking

• Multi-device access on select desktops, laptops, tablets and smartphones


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Resources & support

• Trained and experienced personnel • Sales and Marketing • Government / Education / Healthcare

• Customer Sales Support Center & Client Support Specialist • Service Assurance Centers • CALNET3 Life Cycle Management Team • Contract support

• Service delivery

• Operations


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Sales & Marketing: Government / Education / Healthcare

• ~ 510 employees

• Account Managers

• Application Sales

Managers

• Technical Sales

Managers

• Executive Sales

Directors

• Sales

Representatives

• Sales Support

Managers

• Sales Senior VP

• Regional VP’s


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Customer Sales Support Center & Client Support Specialist

• ~ 300 employees

• Area Managers

• Ordering

Service

Representatives

• Provisioning

Specialists

• Billing Service

Representatives


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Service Assurance Centers

• ~ 150 employees • Area Managers

• SLA

• Administrators

• System

Administrators

• Network Design

Engineers

• Sr. Project

Managers

• Sr. Requirements

Managers

• Service Executives

• Sr. Business

Management

• Quality/M&P/

Process Managers


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Life Cycle Management Team

• ~ 30 employees

• Sr. Quality/M&P/Process

Managers

• Service Executives

• Sales Account

Management

• Project Management

• Sr. Technical Architects

• Sr. Technical Directors


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Resources & support contact information

• External website for customers: http://www.att.com/calnet3 • AT&T Billing Consolidator: https://singlebill.att.com • BusinessDirect: http://www.businessdirect.att.com • CAMS: https://cams.technology.ca.gov/ • PMAC list: http://dts.ca.gov/pdf/stnd/RFQP12-

001CategoryChart.pdf • CALNET 3 Ticketing Center: 855-890-5615 • CALNET 3 Support: 877-9-CALNET (877-922-5638) • CALNET 3 Training: [email protected] • CALNET 3 Technical Support: [email protected] • TTRT (when available)

http://www.att.com/calnet3

https://singlebill.att.com/

http://www.businessdirect.att.com/


http://dts.ca.gov/pdf/stnd/RFQP12-001CategoryChart.pdf






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Glossary • ADUC Average daily usage charge

• AMUC Average monthly usage charge

• ATO Authorization to order

• BAN Billing Account Number

• BPN Bill Payer Number

• BTN Billed Telephone Number

• BusinessDirect Web based portal for ordering, maintenance, network management, etc.

• CAMS CALNET Application and Management System

• CMAC AT&T California Major Account Center

• CMS Centrex Management Service

• CCSO AT&T CALNET Contract Support Organization

• CSSC AT&T Customer Sales and Support Center

• E-RATE Federal program which provides discounts to schools & libraries to obtain affordable telecommunications and internet access

• EDS Enhanced Data Stream

• GCSC Global Customer Service Center

• ICB Individual case basis

• IPR Individual price reduction

• MFN Most favored nation

• MSO Mechanized service orders

• OOF Out of franchise

• RFP Request for proposal

• SPOC Single point of contact


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Additional training

• http://att.com/calnet3 • How to enroll in a class • http://www.attcalnettraining.com

• Email [email protected]

• Provide preferred dates/times and attendees

• Training topics • AT&T Connect®

• AT&T Billing ConsolidatorSM

• BusinessDirect®

• VoIP

http://att.com/calnet3

http://att.com/calnet3

http://www.attcalnettraining.com/



Questions and answers

calnet 3: contract overview · 2020. 7. 16. · calnet 3: contract overview 6 calnet 3 contract...

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