call center week
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conference details for call center weekTRANSCRIPT
CallCenterWeek.com ● 1-800-882-8684 ● [email protected]
2013 ATTENDEE LIST Last year’s Call Center Week was the biggest in the event’s history. 1,500+ customer-centric executives were on hand for 5 days of workshops, site tours, networking sessions, panel discussions and case studies. This year, we’ve locked up exciting new keynote speakers and have new surprises in store! To get you excited about the 2014 event in Las Vegas, June 9-13 at Mandalay Bay Hotel & Casino, here is a list of companies that attended last year.
FEATURED FORTUNE 100 COMPANIES
CallCenterWeek.com ● 1-800-882-8684 ● [email protected]
ATTENDING COMPANIES
= Brought Multiple Attendees. Don’t forget to inquire about Our Team Discounts!
= Fortune 100 Company = Sponsor
1-800 We Answer 1800Dentist 1st Union Services Credit Union 24 Hour Fitness 360CRM 380Global 3Cinteractive 4D-site 4over 529easy, LLC 8x8, Inc. 9Sight2020 AAA Absolute Precision Group LLC Access Development Access Lab Tests Ace Service Group Acer America Corp. Acura Acquire Asia Pacific ADG Advantel Networks Advantone Aegis Aeroplan Aexxis LLC Agero Inc Aggreko Agora Financial Air Methods Corporation
Airgas Retail Solutions Air-Methods Alcatel-Lucent Alcazar Networks Inc. Alexander Proudfoot All-American Publishing Allegiant Travel Company Allerand Capital Allied Global Allstream Alorica Altegra Health Altivon altracall Alzheimers Association AMC Technology American Airlines American Century Investments American Chemical Society American Customer Care American Eagle Outfitters American Express American Medical Response American Telecom West, Inc. American Water Ameritas AMX Solutions Anchor Computer Ansafone AnswerNet
CallCenterWeek.com ● 1-800-882-8684 ● [email protected]
Aok.teleservices GmBh Appalachian Wireless Applied Perceptions LLC ARC Pointe Call Center Solutions Arrow Electronics Arrow S3 Ashland Consumer Markets Assurance America Corporation Assurant Astound Technologies LLC Astute Solutions Asurion AT&T ATENTO AutoTrader.com Avalon Telecom Avalontel Avanade Avid Telecom Avmed Health Plans, Inc Avnet AXIS MarCom Azaivox Business Solutions Ballys Las Vegas Barbados Light & Power Company Barclaycard US Bath & Body Works Baylor Health Care System BBM Canada BCD Travel B-Connect BEC BenchmarkPortal Inc Best Buy Best Marketing BetterWRX, Inc. Bicom Systems Ltd
Biltmore Company Birch Communications Blake & Associates Blaze Energy ltd. Blinds.com Blizzard Entertainment Blue Cross Blue Shield Blue Kite Consultants Bluegreen BOALT Bob Gold & Associates BOFI Federal Bank BolderThinking Boone County National Bank Bosch Boyd Gaming BPO Connections, LLC BPO Innovations BPO Partners Brand Developers Limited Brewster Inc Bridgepoint Education Bright Horizons Brilliant Ambassador Real Estate British American Tobacco Australia Bucher + Suter Build A Bear C&S Products, Inc C5 Group CAA South Central Ontario Cableorganizer.com Caesars Entertainment caleris inc California Hotel/Boyd Gaming Call Center Consulting Call Center Partnerships, LLC Call Center Services
CallCenterWeek.com ● 1-800-882-8684 ● [email protected]
Call to Action teleservices CallAssistant CallCopy Callerid4u CallFire, Inc. CallMiner CallPixels CallSocket LP CAMS Cannon Safe Capital One CareCore National CareOregon Inc CareSource Management Group Carlson Rezidor Hotels Carousel Industries Casa Editorial El tiempo S. A Castel Communications Cedar Bear Naturales™ Century Negotiations CenturyLink CFI Group CGS Choice Hotels International Cigna Cincinnati Bell Cirtech Inc Citadel Systems Citigroup Citrix Online Clarabridge Clean Energy Clearlink Cleveland Clinic Clovis/Curry County Coach Cognizant Technology Solutions
Cognosante CollegeComplete.com Colonial Penn Life Insurance Company ComCanada Communications Inc. Comcast Commercial Bank of Kuwait Commercial Electronics Corp Commonwealth Credit Union Complete Communications Comworx, Inc Conduit BPO Confirmit Connect First Constellation Energy Consumers Energy Contact Center Results Continental Tire North America, Inc. Contivio.com Convergys Conversocial Copa Airlines CorVel Corporation CorvisaCloud Costco Travel Courtesy Call, Inc Covington Creative CoWork Human Capital Cox Business Services Cox Communications Cracker Barrel Old Country Store Crazy Big LLC Credit One Bank Crescent Bank & Trust Cross Country Home Services CSG Systems CSR-Support CSS Corp
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CT Lead Retriever CTS Language Link Custom Teleconnect, Inc Customer Relationship Metrics Cyara Solutions CYBER CONTROL LLC Datacom systems ACT Datalot Datamark Inc. DealBurglar.com Delhaize America Dell Inc. Delphi Professional Services LC Delta Dental Deluxe Corporation DenizBank Deradex Desert Research Institute Dial 800 Dialogic Dialogue Marketing Inc. Digital Communications Group Discover Financial Distress Centre Calgary DMP Dougherty & Co. Druk Holding and Investments DTE Energy earlyconnect EarthLink Eastman Kodak EchoStar Technologies eCRM Technology eGain EGS Corp Employer Incentives Encompass Supply Chain Solutions
Enghouse Enterprise Enterprise Recovery Systems Envision Enwisen ePerformax EPIC Connections Equinix Inc Ernst & Young ERS, Inc. EST MOD EST MOD Etech Global Services Ethos EXILANT Technologies FUSION Experian Expert Global Solutions EyeMed Vision Care Farmers Insurance FastTrack Promotions Fenwal, a Fresenius Cabi Company Fiducia IT AG Fifth Street Gaming Fifth Third Bank First Advantage Federal Credit Union First National Bank Firstsource Fiserv Five9 FLIR Systems Fluxo Ti FNBO Focus Investment Banking Focus Services Fonolo Forms Direct Inc. Furstperson
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G2 Garmin International Gartner GATESTONE Gemological Institute of America General Electric General Mills Inc Genesys Genpact Int’l Global Basis Global Telecom Testing GLOBO Language Solutions GLS Communications GNC GoBundle Golden Gate BPO Golden West Goldratt Consulting Golfsmith Google GoVivace Inc. Greater Tucumcari Economic Greenspoon Marder Groupe SEB GrubHub Grupo Gorsa GSFS Group Guardian Life Insurance Company GUNNAR Optiks LLC H1 Communication Harley-Davidson Financial Services Harry & David Harte-Hanks Hawaiian Airlines HCL Technologies Ltd HD Networks Health Dialog
Health First Health Network Laboratories Healthy Pets, Inc. Heartland Dental Care Hewlett Packard HGS High Power Technical Services HigherGround Hitachi Solutions Home Is In Buck Spa Horace Mann Educators Hosting.com House Hunters LLC HSBC Bank HSNi Hudson Health Plan Hughes Network Systems LLC Humana Hyundai IBM iDashboards Inceptia inConcert inContact Independence Blue Cross InfoCision Innovation Group Insite Support Instituto Mexicano de Teleservicios InsureMonkey Insuritas Integrated Research/PROGNOSIS Intelemedia Communications IntelePeer Intelliresponse Systems Intelliverse Interactions
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Interactive Intelligence Interior Concepts Interstar Intradiem IntraNext Invest Northern Ireland iOPEX Technologies iPaceSetters IPwhisper IQ Services iQor ISN IT Solutions International ITCube Solutions Pvt Ltd J Brown Development Group, LLC J. Crew, Inc. Jabra Jack in the Box Inc. JensonUSA Jobba Network Jones/NCTI JPMC JustOne Golf KahlCenter, LLC KANA Software Inc Kathy Sisk Enterprises KGB KhalCenter, LLC Kildare Communications Group LTD KIT Support KIVA Group KnoahSoft Kobo Inc Kohler komarock modern patient care centre LanguageLine Solutions Language Select
LanTech Las Vegas Valley Water District Latin Freeze LD Products Inc. Lender Processing Services Leonard Enterprise N.V. Levementum, LLC Liberty University LifeLock Inc. Lifestyle Lift LikeLive Lina Consulting Lincoln Investment Planning Lithium LiveOps LL Contact Center Localis Logi Analytics LogMeIn, Inc. Louisville Gas and Electric Lululemon Athletica Luminary Crecent Tech Services Pvt Ltd Mabanol oil Nig Ltd Machias Savings Bank Macys Inc. Manulife Financial Manwin Marketing Messages MarketLaunch Marketlink, Inc. Marvellous Business Solutions Masterbrand Cabinets Mattersight Mattress Firm MBC mBLAST McCarnish Systems, L.L.C.
CallCenterWeek.com ● 1-800-882-8684 ● [email protected]
MCFA, Inc. MDOS, Inc MDS Communications MedCom USA MedSolutions, Inc Medtronic, Inc. Mercury Payment Systems MessageBroadcast MGM Resorts MicroAire Surgical Instruments MicroAutomation Microsoft Midwestern Minacs Mindshare Technologies MIR3 MMI Mohave Community College Money Management International Money Map Press MoneyGram International Moxie Software MRIS Inc. MRS BPO, LLC MSA The Safety Company MTS Allstream Mulberry Consulting MultiChoice Nigeria Ltd Murphy Oil Corporation Mutual of Omaha Insurance Nalco Company National Notary Nationwide NCARB NCR Corporation Nearshore Call Center Services NeoVox Global
Netmotion Wireless New Jersey Shares New Pig Corporation New York Life Newegg, Inc Nex-Tech NextStep Technology Solutions, LLC NH Hotels Spain Nicor Gas Nigerian Communications Com. NLTIG, LLC NobelBiz Northwestern Mutual Novartis Pharmaceuticals Novo Nordisk Now Analytics NTI Nuxiba Technologies NV Energy O1 Communications Ochsner Health Systems OMAHA Steaks ONEprop Oracle ORNL Federal Credit Union Pacific Dental Services Pakistan Bait-ul-Mal Panviva Papa John's PAR SpringerMiller Payday Support Center, LLC Payza PegaSystems Penske Truck Leasing Peppers & Rogers Group Perceptis Perfect People by M9 Group
CallCenterWeek.com ● 1-800-882-8684 ● [email protected]
Pershing Personnel Concepts Physicians First Messages, Inc Pierre Boivin CPA Pipeline Partners Pipkins Piratel, llc Pitney Bowes Pizza Hotline PJR Consulting, LLC Planned Parenthood of the Pacific Plantronics PlusOne Company PMP, Inc. Polycon Industries PossibleNOW Potrero Capital PowerNet Global PowerPay Prime Connection Procaps Laboratories Professional Settlements ProScheduler Protection 1 PRWT Services, Inc. PSCU PSI Public Service Electric and Gas Co Qualfon Quality Contact Solutions, Inc. Quest Diagnostics Quick International Courier R3 Cellular Ranstad Raytheon RBS Citizens RD7 Media
Red Hous Reward Card Solutions, LLC. Right Networks RingRevenue Robert Half Rockend Room 77 RushCard Sabre Hospitality Solutions Safelite Auto Glass SafeSoft Solutions Salesforce Samsung Electronics America Sangoma Technologies SAP SATMAP Inc. Satori Software Save On Resorts Saveology Sc Data Center Scana Energy ScanPlus Intl SCE Federal Credit Union Seagate Technology Sears Canada Sennheiser Sentry Group Service Watch Servion Global Solutions, Inc. Shaw Cablesystems G.P. Shaw Communications ShoreTel SIHO Silver Rock Enterprises Inc. SiriusXM Satellite Radio Sitel SLC
CallCenterWeek.com ● 1-800-882-8684 ● [email protected]
Smart Action Company LLC Smith Corona SoftCloud Consulting Softcom Softline Studios Solar Winds SolarCity SOS - Special Order Systems Soundbite Speck Products Spectrum Brands Speedeon Data Corporation SPi CRM Splice Software Spoken Communications SR Jet Group SSI St.Lawrence College Standard Process Stanford University Stansberry Starbucks Coffee Company STARS Startek State Bank & Trust Steelhead Productions Stellar Sterling Autobody Centers Steve Markham & Associates StorageMart Strategic Programs, Inc. Stream Global Services Strongtooth Inc. Sun Engineering Sundance Catalog Sundance Vacations Synergy Solutions
Sykes Sysco Systems Monitoring Company LLC Talend Target TASKE Technology TCN Tech Mahindra (Americas) Inc. Technology Finance Partners Telcominds Teledevelopment Services Inc TeleDirect Call Centers Teleopti AB Telerx TeleTech TelStrat TELUS International telvista Texas Digital Thales Underwater Systems The Allant Group The Connection The Cosmopolitan of Las Vegas The GEO Group, Inc. The Intuitive Edge The Lund Company The Ritz-Carlton Hotel The Venetian Hotel & Casino TheInceptionMethod.com Thomas Edison State College Thomas L Cardella & Associates Thomson Reuters Threader Media Tiffany and Company Tiffin University Timber Tops Luxury Cabin Rentals Tinker Federal Credit Union
CallCenterWeek.com ● 1-800-882-8684 ● [email protected]
T-Metrics TMG International TMP Direct TMS Management Group, Inc. Tory Burch, LLC Total Business Resources LLC Total Marketing Systems Toyota Financial Services Transamerica Transat Transera Translattice Inc. TransPerfect Trase Miller Treasure Island Tridel Corporation Triwest Troppus Software trumark financial credit union TrustID Inc TSP Carlisle Consulting TSYS TTI Floorcare North Turkcell tw telecom Twilio UCLA Faculty Practice Group UHealthSolutions Ulster Business School UNICOR Unilever Canada Unisono Business Solutions United Recovery Systems United Rentals, Inc. USA 800 USAA Universe Technical Translation
University of California University of Pennsylvania University of Phoenix UPMC Health Plan U-Promise US Marketing Group USA 800 USANA USC - Student Health Center USMotivation V Enteprize Valvoline Vanguard Integrity Professionals Vantage Sourcing LLC Vcare Corp Vehicle Assurance Venetian & Palazzo Resort Hotel Casinos venterprize llc Vera Bradley Verizon Versatil Tecnologia da Informacao Ltda VERTEX BUSINESS SERVICES Veteran Contact Center, Inc. ViewSonic VinSolutions Visa Vision Service Plan VistaPrint Vocalcom Vocalocity Voice Print International VoiceGenX Voip Dialing, Inc. Volt Delta Vonage VPI VSP Vision Care
CallCenterWeek.com ● 1-800-882-8684 ● [email protected]
VXI Global Solutions WageWorks Walgreens Walton EMC Natural Gas Washington Gas & Light Web Media Coaching websitealive.com Wellmark Blue Cross and Blue Shield Wells Fargo West IP Communications Westlake Financial Services Whirlpool Corporation WhitePages Pro Williams-Sonoma Windstream Wine Country Gift Baskets Winstream WorkAmerica WorkFlex Working Solutions World Phoning Group Ltd. World Wide Call Centers WorldLingo WPG - World Phoning Group Wright Flood wslash WTILD Xcast labs X-DAS Xeron Services Xzam Corp Yahoo Your Voice SPA Zappos.com Zero Variance
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