cafcofeeday-130829220452-phpapp01.pptx
TRANSCRIPT
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Vijay Krishnan A
DM14257
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Started in 1996 by V.G Siddartha in Bengaluru
Vertically Integrated firm Owning Plantations
Growing Coffee
Making Coffee machines
Making furniture for Outlets
Outlets at 1438 locations (National and International) Revenue: $ 45 Million
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Restaurant
An Establishment that serves prepared food and beverages to be consumed with
premises
A public place where meals or refreshment may be obtained
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Automat
CafCoffeehouse
Cafeteria
Fast CasualCounter
Fast FoodRestaurant
GreasySpoon
RestaurantChain
Sit-downrestaurant
Take-outRestaurant
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Family
Style
QuickService
Multi-ConceptChains
Upscale
Delivery
Take-Out
Buffet
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ORGANIZATION: Caf Coffee Day, Bengaluru (HQ), India
ORGANIZING IDEA: A cup of coffee with your near and dear
Service Concept: A coffee shop provides good ambience to you and your compoffers a variety of caffeine beverages and snacks, primarily targeted at youngs
Service Experience:
Standardized offering of Coffee and beverages
A quiet place for a conversation
Crowded during weekends
Paying before consuming
Service Operation:
Good parking facility
Air Conditioned Serving area
Clear Menu
Single Queuing
Service Outcome:
Great Conversation
Great Experience with friends
Internet Services (select Outlets)
No interruption while working
Service Value:
Price excludes Wi-Fi
Expensive product, but worth the environme
Reasonably priced
Good Value for Money
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ServiceFactory
ServiceShop
MassService
ProfessionalService
Degree of Interaction and CustomizationLow High
DegreeofLaborIntensity
High
Low
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INPUT
Signage Parking Area Welcome
Assigning Table Menu
PROCESSES
Order Taking Cooking/Preparation Delivering quickly
Giving achoice/recommendationwhile ordering
Customizing standardorders
OUTPUT
Response time Delivery Time Environment
Ambience
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Working Hours: 11.00 am to 11.00 pm
Peak Hours: 5.00 pm to 9.00 pm
Strategy: Chase Capacity Strategy
Employee Workforce: 2 Core Shifts 6 hour each
1 Part Time Shift 3 hour each
Core Shifts 3 employees
Par Time Shift 1 employee
All assumptions for a shop catering to a Maximum capacity of 30 people (800 Sq
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Taking Orders
PreparingOrder
PreparingOrder
DeliveringOrder
AdditioAssig
pea
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Parking Lot
Building Exterior Entrance Welcome counter
Interiors
Ambience Restaurant
Furniture
Serving
Mechanism Cutlery Crockery Tissues etc.
Menu:
Coffe Snac
Cold/
Customer Customer Customer C
Receptionist WaiterWaiter
PhysicalEvidence
CustomerInteraction
Points
FrontDesk
BackOffice &
Tech
Support
Chef/Cook Equipment
Coffee Machine
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SERVICEATTRIBUTES
Responsiveness Delivering Order
SERVICEPROCESSINDICATOR
Order Takingtime
Time taken todeliver
SERVICEPROCESSSTANDARD
Immediate 15-20 min
PERFORMANCETARGERS
95% 90%
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Good place to Hang out
By: RemyaGNair| Jun 27, 2013 03:05 AM
From the time I was student on a shoe string budget to now, this has alwayfavourite hang out. Had so many wonderful memories here, love the ambiabeverages and the pastries. I been a fan of your black forest for a long time
http://www.mouthshut.com/RemyaGNair/timelinehttp://www.mouthshut.com/RemyaGNair/timeline -
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BAKWAAS
By: ashishverma2006 | Jun 27, 2012 07:41 PM
Poor quality of food at chandigarh sector-16 and sector-35. They do not knobehave and serve bad quality of food with lots of attitude like they are proviin free of cost.. i went their and on their table they still have 20 days back nand quality of breads used for making sandwich was bad..In total CCD is w
money as well as your time... More over it spoils your good mood.
http://www.mouthshut.com/ashishverma2006/timelinehttp://www.mouthshut.com/ashishverma2006/timeline -
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