ca partner day - qualità servizi - roma 2 di 2
DESCRIPTION
Sessione di approfondimento sulle soluzioni per monitorare e garantire la qualità delle applicazioni di business.TRANSCRIPT
Partner DayMilano, 29 MaggioRoma, 31 Maggio
CA Infrastructure Management Solutions
Roma , 31 Maggio 2012
Dario Pattarini, Sr Consultant – Technical Sales
Partner Day
Infrastructure Management Ask Yourself…
CA Infrastructure Management Overview Copyright © 2012 CA Technologies. All rights reserved.
When someone complains that “the network is slow”, how do we knowwho’s using the network and what they’re doing?
What is our process for pinpointing a problem that is affecting users and how many people are typically involved?
How many infrastructure and operations management toolsdo we have in place (that you know about)?
How often do our Help Desk get callsbefore IT knows there is a problem?
What was the financial impact of network and systems downtimefor us this past year?
Partner Day
CA Infrastructure Management
3
Helps improve problem resolution time by 50% (IDC)
Helps improve efficiency and reduce costs
Intelligentperformance analytics
Proactively identify performance degradations and take corrective action before customers are impacted
Auto discovery & root cause analysis
Discover and monitor the availability & health of infrastructure assets and automatically adapt to changes
Advanced traffic analysis determines which applications are affecting infrastructure performance & improves capacity planning
Traffic analysis & predictive capacity planning
Helps reduce help desk calls by 40% (IDC)
Partner Day
CA Infrastructure Management
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– Common themes• Multi-vendor,
multi-technology
• Cross-domain
• Scalable
• Best-of-breed
• Fast time-to-value
CA Infrastructure Management is designed to
provide VISIBILITY and CONTROL
into the performance and availability
of the service delivery infrastructure
and ALL of the traffic it delivers
– Focus areas• Model- based root cause analysis
• Proactive performance
• Infrastructure fault management
• Network flow analysis
• Capacity planning
• Pre-defined views & reports
Partner Day
Network Fault Management(CA Spectrum IM)
Network Performances Management(CA eHealth PM - CA NetQoS NetVoyant)
Network Traffic Analysis(CA NetQoS ReporterAnalyzer)
Packets Capture(CA NetQoS Application Delivery Analysis)
Reconstruct data packets(CA NetQoS GigaStor)
VoIP Management(CA NetQoS Unified Communication Manager)
Network Monitoring phases
Partner Day
Network Fault Management (CA Spectrum IM)
• Are my devices up and running? • What is my status ports?• Via SNMP
Partner Day
Understand how the physical and virtual environments are
related
Visually distinguish physical and virtual
systems
Model-Based Root Cause Analysis
AutoDiscovery and visual topology of
physical & virtual infrastructure assets
Model-based event correlation, fault
isolation and root cause analysis
Partner Day
Network Performance Management(CA eHealth PM – CA NetQoS NetVoyant)
• What are my devices performances?• And my bandwith consumption?• Via SNMP
Partner Day
Helps to detect issues before users are impacted
Proactive Performance Through Intelligent Analytics
Is issue systemic, indicating a recurringvs. one-time incident?
Reduces unnecessary noise
Time Over Threshold
% U
tiliz
atio
n
Time
Time Window = 1 hour
Threshold75%
2:00 3:00 4:00 5:00
Threshold65%
Threshold45%
First Alarm
Time Window = 1 hour
Is performance unusual comparedto normal behavior?
Upper Threshold
Lower Threshold
Time Window = 1 hour
Time is Unacceptable = 15 min.
Baseline
Time
Promotes proactive IT management
Deviation From Normal
2:00 3:00 4:00 5:00
Partner Day
Network Traffic Analysis(CA NetQoS ReporterAnalyzer)
• Who are my Top Talkers?• What kind of traffic is using my network?• Via Netflow/IP-FIX
Partner Day
Helps optimize the
infrastructure for application
performance by gaining
visibility into ALL of the
applications, class of service,
hosts, and conversations
Helps solve performance
problems faster with real-time
identification of business and
non-business applications
their users
Network Flow Monitoring & Analysis
Partner Day
Capacity Analysis and Planning
— Helps avoid unnecessary
WAN costs by right sizing
your network links
— Provides trending for future
network requirements by link
and application
— Helps solve performance
problems faster with real-
time identification of
business and non-business
applications their users
Partner Day
Packets Capture(CA NetQoS Application Delivery Analysis)
• What are my Application performances?• What customers having performance issues?• Via packets sniffing
Partner Day
Packets Capture
Partner Day
CA NetQoS Application Delivery Analysisunderstanding the observed transaction
HTTP GET index.html (Data Request A)
Data Response A1
ACK Response A1
Data Response A2
ACK Response A2
HTTP GET nav.html (Data Request B)
Data Response B1
ACK Response B1
Data Response B2
ACK Response B2
No
Response
No
Response Data Response B1
Data Response B1
Server Response Time
Network Roundtrip Time
Retransmission Delay
Data Transfer Time
Total Transaction Time
SuperAgent Collector
Partner Day
Reconstruct data packets(CA NetQoS GigaStor)
• What is the traffic behavior?• Can I replay customer transactions?• Via packets sniffing
Partner Day
1. User reports problem
2. IT watches and waits for problem to happen again
3. Start packet capture
4. Analyze problem
5. Resolve issue
Before GigaStor
Old Approach to Network Issues
Partner Day
1. User reports problem
2. IT watches and waits for problem to happen again
3. Start packet capture
4. Analyze problem
5. Resolve issue
Before GigaStor After GigaStor
New Approach to Network Issues
Partner Day
Reconstruct data packets (CA-NetQoS GigaStor)
Partner Day
VoIP Management (CA_NetQoS Unified CommunicationManager)
• What are my VoIP Calls performances?• What customers having performance issues?• Via packets sniffing
and Call Detail Record acquisition
Partner Day
Performance Metrics by Location
Details per Call Leg
Enterprise User Experience
VoIP Management (CA_NetQoS Unified CommunicationManager)
Partner Day
• E2E visibility
• Business Applications quality control
• Information correlation
• Efficiency
• Proactivity
• Rapid Root Cause Analysis
• Rapid resolution (MTTR
CA Infrastructure Management benefits
Partner Day
Launch to domain managers for detailed troubleshooting and remediation
Prioritize based on service impact Identify impact to service
health
CA Infrastructure Management benefits
Partner DayMilano, 29 MaggioRoma, 31 Maggio
Grazie