ca identity governance 12.6.03 platform support matrix · o oracle 10g r2(including rac), 11g r2...
TRANSCRIPT
Copyright © 2015 CA. All rights reserved. No unauthorized copying or distribution permitted. Date issued: Aug 4, 2015
1
CA Identity Governance 12.6.03 Platform Support Matrix
Aug 4, 2015
1.1
Last Updated Date
Revision
Copyright © 2015 CA. All rights reserved. No unauthorized copying or distribution permitted. Date issued: Aug 4, 2015
2
The following matrix lists the CA Identity Governance 12.6.03 supported platforms as follows:
Server Environments - Platforms that are supported as environments for hosting CA Identity Governance server
components.
Client Environments - Platforms that are supported as environments for hosting CA Identity Governance Client components.
Connectors – Platforms that are supported as targets for import and export.
Password Management Components - Platforms that are supported for password management.
Server Environments
The following section describes the supported environments (such as operating systems, application servers, and RDBMS) for
hosting the CA Identity Governance server components.
This section contains the following topics:
Operating Systems
Application Servers
Repositories
Additional CA Interoperability Matrix
Operating Systems
Operating System Release Additional Information
Microsoft Windows Server 2008 (64 bit)
2008 R2 (64 bit)
2012 (64 bit)
2012 R2 (64 bit)
64-bit
Support of Standard Edition and Enterprise Edition
Latest SP assumed
Red Hat Enterprise Linux 5.x ,6.x 64-bit
Supported Virtualization Platforms
CA Identity Manager supports all virtualization technologies as defined in the CA Virtualization Policy. For details please see:
Copyright © 2015 CA. All rights reserved. No unauthorized copying or distribution permitted. Date issued: Aug 4, 2015
3
Application Servers
Application Server Release Java Virtual Machine
IBM WebSphere ND (on RHEL only) 7.0 1.6.0 (JDK version is IBM JDK that comes with Web Sphere
version)
IBM WebSphere ND (on RHEL only) 8.5.5 1.6.0, 1.7.x (JDK version is IBM JDK)
JBoss (Windows and RHEL) 5.1 Oracle JDK 1.6.x
JBoss EAP (Windows and RHEL) 6.x.x EAP (Support
till 6.3.3)
Oracle JDK 1.6.x, 1.7.x, 1.8.x (1.8.x with JBoss 6.3.3 only)
July 2015 Critical Patch Update or later is required for Oracle
JDK 1.8.x
WildFly (Windows and RHEL) 8.x (8.2 or later) Oracle JDK 1.7.x, 1.8.x
July 2015 Critical Patch Update or later is required for Oracle
JDK 1.8.x
Repositories
This section contains the following topic:
Databases
The following matrix describes the supported CA Identity Governance databases. The database is a required repository for
storing environment configuration information, workflow configuration and status, task history information and optionally (if
configured) audit records.
Repository Release Additional Information
Microsoft SQL Server 2012, 2014 (Latest SP assumed) Standard & Enterprise Editions
Oracle 11g R2, 12c Standard & Enterprise Editions, Oracle RAC
Additional CA Interoperability Matrix
The following matrix describes CA Identity Governance additional interoperability with other CA products.
CA Product Release Additional Information
CA Identity Manager r12.5 SP16 and above, r12.6 GA and
above
Copyright © 2015 CA. All rights reserved. No unauthorized copying or distribution permitted. Date issued: Aug 4, 2015
4
CA Product Release Additional Information
CA User Activity
Reporting Module
(Enterprise Log
Manager )
r12.5 SP4, r12.6 GA
CA Single Sign-On 12.52 and later Including Single Sign-On Multi zones
Client Environments
The following matrix describes the supported CA Identity Governance client environments. It includes supported web browsers
and operating systems for running the CA Identity Governance Client Tools and the workflow designer tool.
This section contains the following topics:
Supported Operating Systems
Supported Web Browsers
Supported Operating Systems
Operating System Release Additional Information
Microsoft Windows 2008 Server SP2 (32 & 64 bit)
2008 Server R2 Sp1 (64 bit)
Windows 7 SP1 (32 & 64 bit)
Windows 8 (64 bit)
Windows 2012 R2 (64 bit)
Virtualization supported
on vSphere 4.1 & 5
Supported Web Browsers
Web Browser Release Additional Information
Microsoft Internet
Explorer
8.0/9.0/10/11 (Native) Standard and
compatibility mode
Firefox 35.x
Chrome 39.x
Safari 7.x
Copyright © 2015 CA. All rights reserved. No unauthorized copying or distribution permitted. Date issued: Aug 4, 2015
5
Reporting Server
CA Identity Governance Media includes a CA Installer for Business Objects reporting server. The table below describes the
supported versions of Business Objects:
Item Release Version of
CA
Business
Intelligence
Platforms
SAP Business
Objects
BOXI R3.1
SP5
CABI 3.2
SP5 & CABI
3.3 SP1, SP2
Microsoft Windows 2003 R2 SP2, 2008
R2, 2008 R2 SP1
Red Hat Enterprise Linux 5.x, 6.x
Support for the following databases:
o SQL 2005, 2008, 2008 R2, 2012,
2012 R2
o Oracle 10g R2(Including RAC), 11g
R2 (Including RAC), 12c
o MySQL (provided by the SAP
Business Objects installer)
Copyright © 2015 CA. All rights reserved. No unauthorized copying or distribution permitted. Date issued: Aug 4, 2015
6
Connectors
This section contains the following topics:
SUPPORTED CONNECTOR SERVERS
SUPPORTED CONNECTOR XPRESS PLATFORMS
CERTIFIED CONNECTOR EXPRESS ENDPOINT TYPES
CERTIFIED CONNECTOR EXPRESS ENDPOINT TYPES
Supported Endpoints Using Direct Connectivity
Supported Endpoint Connectivity Using CA Identity Manager (Legacy Connectors)
Connectivity Integration Examples Using Third-party Identity Management Systems
Sample Kettle PDI Data Transforms
SUPPORTED CONNECTOR SERVERS
The following are software prerequisites for installing the CA IAM Connector Server (CA IAM CS) and the C++ Connector Server
(CCS).
OS Release CA IAM CS CCS Version/Level
Microsoft Windows 2008 SP2
2008 R2, 2008
R2 SP1, 2012,
2012 R2
Yes Yes 64-bit support only for CA IAM CS
Standard Edition and Enterprise Edition are
supported Support for 32-bit mode on 64-bit machines only
for CCS
Sun Solaris 9, 10 Yes Yes • SPARC 64-bit machines (UltraSPARC IIIi, T1). On Solaris 10 – Support for LDOMS and Zones –
Whole Root and Sparse.
Limited connectors are supported on CCS (UNIX ETC, UNIX NIS, Access Control).
Redhat Linux 5.x,6.x Yes No 64-bit support only VMware ESX 4.x,5.x Yes Yes Support for the Windows and Linux platforms as
listed in this table.
Copyright © 2015 CA. All rights reserved. No unauthorized copying or distribution permitted. Date issued: Aug 4, 2015
7
SUPPORTED CONNECTOR XPRESS PLATFORMS
The following are software prerequisites for installing Connector Xpress:
OS Release Version/Level
Microsoft Windows 2008 (64 bit)
2008 R2 (64 bit)
2012 (64 bit)
2012 R2 (64 bit)
64-bit
Support of Standard Edition and Enterprise Edition
Latest SP assumed
CERTIFIED CONNECTOR EXPRESS ENDPOINT TYPES
Connector Xpress allows for the creation of dynamic connectors, generated using the Connector Xpress for RDBMS (JDBC)
wizard or Connector Xpress for LDAP (JNDI) wizard to manage rows in arbitrary database tables or LDAP repositories.
CA Identity Governance Mapping (Deep and Shallow use cases):
Deciding on your role modeling strategy affects how you map endpoint objects to CA Identity Governance objects when
connecting to endpoint systems. You can use CA Identity Governance to manage your organizational role model in the following
two ways: You can analyze your roles based on business roles. This concept allows you to design your role model around the
roles in your entire organization. This defines the shallow use case.
You can analyze your roles based on application. This concept allows you to design your role model around privileges You want
to give to users per application. This defines the deep use case.
The endpoint versions certified with Connector Xpress by CA Technologies are listed in the following table:
Copyright © 2015 CA. All rights reserved. No unauthorized copying or distribution permitted. Date issued: Aug 4, 2015
8
CERTIFIED CONNECTOR EXPRESS ENDPOINT TYPES
Endpoint Endpoint
Release
Compliance
Identity
Governance
Identity Governance
Mapping
(Shallow/Deep/Both)
Integrated
IDM&Identity
Governance
Server Platform
CA Directory r12 SPx Yes Shallow Yes CA IAM CS
Microsoft ADAM 2008 SP2, 2008
R2 SP1 (AD LDS)
Yes Shallow Yes CA IAM CS
Sun One
Directory
6.3, 7.x Yes Shallow Yes CA IAM CS
Novell eDirectory 8.8.x Yes Both Yes CA IAM CS
Oracle Internet
Directory
10g, 11g Yes Both Yes CA IAM CS
Microsoft SQL
Server
2012, 2014
(Latest SP
assumed)
Yes Both Yes CA IAM CS
Oracle 10g r2
11g r2
Yes Both Yes CA IAM CS
IBM DB2 9.x Yes Both Yes CA IAM CS
IBM DB2 for z/OS 9.1, 10.1 Yes Both Yes CA IAM CS
IBM DB2 for
iSeries/400
6,1, 7.1 Yes Both Yes CA IAM CS
Sybase Adaptive
Enterprise Server
v15.01 Yes Both Yes CA IAM CS
MySQL Enterprise
Server
5.0, 5.5 Yes Both Yes CA IAM CS
Informix 11.5 Yes Both Yes CA IAM CS
Copyright © 2015 CA. All rights reserved. No unauthorized copying or distribution permitted. Date issued: Aug 4, 2015
9
SUPPORTED CONNECTOR ENDPOINT TYPES The following table lists the supported endpoints for which connectors are formally provided.
Note: The CCS is accessed via the CA IAM Connector Service.
Endpoint Endpoint
Release
IG IG Mapping
(Shallow/
Deep)
IM Integrated
IM&IG
Server
Platform
Agent
Less
Comments
Privileged Identity Management (Unix)
r12.5 SP2 --
> SP5,12.6 Yes Shallow Yes Yes CCS Yes
CA Privileged Identity Management (Windows)
r12.5 SP2 --
> SP5,12.6 Yes Shallow Yes Yes CCS Yes
CA Arcot
WebFort 6.2.2 Yes Shallow Yes Yes
CA IAM
CS Yes
Arcot Platform
1.0.8.3 (or higher)
is required.
CA Arcot
RegFort 5.8.1 Yes Shallow Yes Yes CA IAM CS Yes
RegFort should be
configured to share
UDS with Webfort
CA Data Loss
Prevention r12.5, r14 Yes Shallow Yes Yes CA IAM CS Yes
CA Single
Sign-On r12.1 No N/A Yes
See
comments CCS Yes See Note 7.
CA-ACF2 14, 15 No Shallow Yes Yes IMPS No Requires CA LDAP
Server for z/OS
r14.1 or r15
Copyright © 2015 CA. All rights reserved. No unauthorized copying or distribution permitted. Date issued: Aug 4, 2015
10
Endpoint Endpoint
Release
IG IG Mapping
(Shallow/
Deep)
IM Integrated
IM&IG
Server
Platform
Agent
Less
Comments
CA-ACF2
ACFESAGE 14, 15 Yes Both No No CA IAM CS
See
comments
Requires
ACFESAGE utility
(contact CA
mainframe
support) to extract
data from
mainframe system.
Version PTF -
R034346 of the
ACFESAGE utility
has been certified.
CA-Top
Secret 14,15 No Shallow Yes Yes IMPS No
Requires CA LDAP
Server for z/OS
r14.1 or r15
CA-Top Secret TSSCFILE
14, 15 Yes Both No No CA IAM CS See
comments
Requires TSSCFILE
utility (contact CA
mainframe
support) to extract
data from
mainframe system.
r14 and r15
versions of the
TSSCFILE utility
have been
certified.
Google Apps Yes Shallow Yes Yes CA IAM CS Yes
Integration using
the “Google Apps
Provisioning API”
Version 2.0.
HP- Tru64 5.1B Yes Shallow Yes Yes CCS No See Note 4.
HP-UX 11i v3 Yes Shallow Yes Yes CCS No See Note 3.
Copyright © 2015 CA. All rights reserved. No unauthorized copying or distribution permitted. Date issued: Aug 4, 2015
11
Endpoint Endpoint
Release
IG IG Mapping
(Shallow/
Deep)
IM Integrated
IM&IG
Server
Platform
Agent
Less
Comments
IBM AIX 6.1, 7.1 Yes Shallow Yes Yes CCS No See Note 5.
IBM DB2 UDB 9.5 No N/A Yes No CCS Yes See Note 6.
See Note 7.
IBM DB2
z/OS 9.1, 10.1 No N/A Yes No CCS Yes See Note 6.
See Note 7.
IBM i5/OS
(AKA
OS/400)
6.1 r1, 7.1 No N/A Yes No CA IAM CS Yes See Note 7.
IBM Lotus
Notes
Domino
Server
7.x, 8.x.x Yes Shallow Yes Yes CA IAM CS Yes
Domino Server
supported on
Windows, AIX and
Linux.
• Domino Server
supported in 32-bit
mode only.
IBM RACF -
Security
Server for
z/OS
1.10, 1.11,
1.12, 1.13 No Shallow Yes Yes IMPS No
Requires CA LDAP
Server for z/OS
r14.1 or r15
IBM RACF IRRDBU00
1.9, 1.10 Yes Both Yes No CA IAM CS See comments
Requires IRDBU00
utility (contact CA
mainframe
support) to extract
data from
mainframe system.
Version 1.9, 1.10
of the IRRDBU00
utility has been
certified.
Copyright © 2015 CA. All rights reserved. No unauthorized copying or distribution permitted. Date issued: Aug 4, 2015
12
Endpoint Endpoint
Release
IG IG Mapping
(Shallow/
Deep)
IM Integrated
IM&IG
Server
Platform
Agent
Less
Comments
Kerberos 5.0 No N/A Yes No CA IAM CS Yes
Sun
Implementation on
Solaris 10 only.
See Note 7.
Microsoft
Active
Directory
2008, 2008
R2
2008 SP2
2008 R2 SP1,
2008 R2 SP2,
2008 R2 SP1
Core
Yes Shallow Yes Yes CCS Yes
32-bit is only
supported for 2003
R2 and not 2008
R2.
2008 R2
Datacenter edition
is supported.
Microsoft Office
Communication
Server 2007 R2
and Microsoft Live
Communications
Server 2003 are
supported
Copyright © 2015 CA. All rights reserved. No unauthorized copying or distribution permitted. Date issued: Aug 4, 2015
13
Endpoint Endpoint
Release
IG IG Mapping
(Shallow/
Deep)
IM Integrated
IM&IG
Server
Platform
Agent
Less
Comments
Microsoft
Exchange
2007 SP3
2010 SP2
Yes Shallow Yes Yes CCS No
Remote agent for
certain features on
2003 SP2, and
most features on
2007 SP3 and
2010.
CCR (Cluster
Continuous
Replication)
supported with MS
Exchange 2007
SP3 only.
Exchange 2003
agent is 32-bit
only.
Exchange
2007/2010 agent
is 64-bit only.
Microsoft SQL
Server
2012, 2014
(latest SP
assumed)
Yes Shallow Yes Yes CA IAM CS Yes See Note 6.
Microsoft
Windows 7 SP1 Yes Shallow Yes Yes CCS No
Support for 32-bit &
64-bit.
Enterprise &
Ultimate Editions.
Copyright © 2015 CA. All rights reserved. No unauthorized copying or distribution permitted. Date issued: Aug 4, 2015
14
Endpoint Endpoint
Release
IG IG Mapping
(Shallow/
Deep)
IM Integrated
IM&IG
Server
Platform
Agent
Less
Comments
Microsoft
Windows
Server
2008 SP2,
2008 R2 SP1 Yes Shallow Yes Yes CCS No
• Windows
Standard Edition
as well as Windows
Enterprise Edition
are supported.
2008 R2
Datacenter edition
is supported
Microsoft
Windows
Vista
SP2 Yes Shallow Yes Yes CCS No
Support for 32-bit.
Enterprise and
Business Edition
are supported.
Microsoft
Windows XP
Professional
SP3 Yes Shallow Yes Yes CCS No Support for 32-bit.
Novell SuSE
Linux
Enterprise
Server
10.1, 11.1 Yes Shallow Yes Yes CCS No See Note 2.
Oracle E-
Business
Suite
11i, 12.1.x Yes Shallow Yes Yes CCS Yes
Oracle Server 11g r2, 12c Yes Shallow Yes Yes CA IAM CS Yes
RAC not
supported.
Oracle Server also
supported
dynamically via
Connector Xpress.
Copyright © 2015 CA. All rights reserved. No unauthorized copying or distribution permitted. Date issued: Aug 4, 2015
15
Endpoint Endpoint
Release
IG IG Mapping
(Shallow/
Deep)
IM Integrated
IM&IG
Server
Platform
Agent
Less
Comments
PeopleSoft
HRMS 8.9, 9.1 Yes Both Yes Yes CA IAM CS Yes
PeopleTools v8.48,
v8.49, v8.50
PeopleTools v8.52
with PeopleSoft
HRMS 9.1 only
Red Hat
Enterprise
Linux (AS,
ES)
5.x, 6.x Yes Shallow Yes Yes CCS No See Note 2.
RSA SecurID 6.1
7.1 SP4
Yes
(for
7.1
SP4
only)
Both Yes Yes See
comments
See
comments
Windows 2003 SP2
and Solaris 10
support
Red Hat Linux 5.x
supported for 7.1
only
RSA SecurID 7.1
releases prior to
SP3 are no longer
supported.
Agent and CCS
required for RSA
SecurID 6.1.
Agentless and CA
IAM CS for RSA
SecurID 7.1
Salesforce Yes Shallow Yes Yes CA IAM CS Yes
Integration using
the “Force.com
Web Services API”
Version 17.0
Copyright © 2015 CA. All rights reserved. No unauthorized copying or distribution permitted. Date issued: Aug 4, 2015
16
Endpoint Endpoint
Release
IG IG Mapping
(Shallow/
Deep)
IM Integrated
IM&IG
Server
Platform
Agent
Less
Comments
SAP R/3
4.6C
(SP50+), 4.7
(EXT 110 -
SP51+), 4.7
(EXT 200 -
SP51+)
Yes Shallow Yes Yes CA IAM
CS Yes
SAP 4.6C,
minimum Basis
Support Package
level 50
SAP 4.7 EXT 110
& 200, minimum
Basis Support
Package level 51
SAP
NetWeaver
(R/3)
2004 (Kernel
6.40), 7.0
(Kernel 7.0),
7.3 (Kernel
7.20)
Yes Shallow Yes Yes CA IAM
CS Yes
Covers AS ABAP
type servers
ECC 5.0 (6.40) &
ECC 6.0 (7.0)
supported
SAP UME
SAP
NetWeaver
2004 (SPS
14+)
SAP
NetWeaver
7.0 (SPS
05+)
Yes Shallow Yes Yes CA IAM
CS Yes Covers AS JAVA
type servers
Siebel CRM 7.8, 8.1 No N/A Yes No CCS Yes
Not supported on
CCS running on
Windows 2008 R2
due the Siebel
Client support
limitation
Sun Solaris 10, 11 Yes Shallow Yes Yes CCS No
See Note 1.
Solaris 10 Zones
(Whole Root and
Sparse) are
supported.
Copyright © 2015 CA. All rights reserved. No unauthorized copying or distribution permitted. Date issued: Aug 4, 2015
17
Note Comments
1 ETC, NIS, and NIS+ supported on SPARC and Intel/x86 platforms. The Solaris/SPARC remote agent works on SPARC
32-bit and 64-bit processors. The Solaris/Intel remote agent works on Intel x86 32-bit and AMD 64-bit processors.
2 ETC and NIS supported on Intel x86 platforms. The Linux/x86 remote agent works on Intel/AMD x86 32-bit, 64-bit, and
Itanium 64-bit processors. The Linux/S390 remote agent works on IBM s390 32-bit and s390x 64-bit processors.
3 ETC, NIS and TCB supported on Itanium 2. Shadow mode is supported. The HP-UX remote agent works on PA-RISC 32-
bit, 64-bit, and Itanium 64-bit processors.
4 ETC supported on alpha platform. The Tru64 remote agent works on Alpha 64-bit processors.
5 ETC and NIS supported on RS/6000 and Power platforms. The AIX remote agent works on Power PC 32-bit and 64-bit
processors.
6 Also available as a dynamic Connector via Connector Xpress.
7 In an Integrated deployment, this Connector supports Provisioning but not Compliance. To request Compliance support
for this Connector, please raise an enhancement request via CA Technologies support.
Supported Endpoints Using Direct Connectivity
The following Endpoints apply only when CA Identity Governance connects directly to the endpoint (not using an identity
management system).
Endpoint Additional comments
CSV Files 7 CSV files in CA Identity Governance proprietary format
CSV Mapping Data mapping from standard CSV file
LDIF Mapping Data mapping from standard LDIF file - only Base32
encoding
Supported Endpoint Connectivity Using CA Identity Manager (Legacy Connectors)
Apply when connecting to endpoints using CA Identity Manager.
Endpoint integration is available using the following methods:
Legacy
Customizable Connector
Copyright © 2015 CA. All rights reserved. No unauthorized copying or distribution permitted. Date issued: Aug 4, 2015
18
Note: These methods are supported for backward compatibility purpose only, and will be supported for upgrading
customer only.
For more details about End points versions supported legacy connectors refer to the CA Identity Governance 12.5 SP3 support
matrix.
Integration Examples Using Third-party Identity Management Systems
The following examples are available on request via CA Services.
IBM TIM
Sun IM
Sample Kettle PDI Data Transforms
CA Identity Governance provides the ability to invoke Pentaho Data Integration (PDI) transformations and jobs. This feature
allows for complex ETL (Extract, Transform, and Load) operations during data import. CA support site provides a list of the
available transforms.
Link: https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/8247/8247_rcmdata.html
CA Identity Governance ships with PDI version 4.2. The installation process extracts the software with additional CA Identity
Governance dedicated input/output plugins for customers to use in their environment. For more information, check the product
documentation.
Note: CA Technologies does not support the transforms.
Password Management Components
The following section describes the supported CA Identity Governance portal password management components.
Target System Additional Comments
Microsoft Active
Directory
Windows 2003 or 2008 Server
CA eTrust Directory r12.0.x
CA Single SignOn r12.0 SP3 latest CR, 12.5 latest.
CA Identity Manager r12.5 SP8 and above, r12.6 GA and above
Copyright © 2015 CA. All rights reserved. No unauthorized copying or distribution permitted. Date issued: Aug 4, 2015
19
Linux Reasonable Commercial Effort Statement
This Support Statement applies to CA Identity Governance that offers documented support for one or more Linux Reference
Platforms.
CA strives to meet our clients’ diverse and ever changing needs. CA products support and manage many of today's leading
platforms, operating systems and applications across the IT enterprise.
A Linux Reference Platform is a specific version of a particular Linux variant, such as Red Hat Enterprise Server 5/6, which is
used in CA development, QA, and Support, and is documented as a supported environment in which to run CA Identity
Governance.
To verify the Linux Reference Platforms supported for CA Identity Governance, review the system requirements section of the
respective product documentation, or check with CA Support.
Many of our clients use variants of the Linux operating system as their production operating system platform, for example
Oracle Enterprise Linux, SUSE, etc.
Some of those Linux variants claim compatibility (compatibility modes) with CA Identity Governance supported Linux Reference
Platforms.
Note: CA does not test every possible configuration of CA Identity Governance running on the many Compatible Linux Variants
available and cannot certify specific client configurations.
To facilitate a quick resolution and isolate the root cause of any potential product issue encountered running on Compatible
Linux Variants, CA is establishing the following support protocol for CA Identity Governance operated in these environments:
The current GA version of a Linux Reference Platform and the prior major version of that environment are supported.
Any exceptions will be noted in respective product documentation.
The client is responsible for properly configuring their Linux Variant to be compatible with a Linux Reference Platform
supported by CA Identity Governance.
The client is responsible for having an active maintenance agreement for both their CA Identity Governance and for the
Compatible Linux variant.
Copyright © 2015 CA. All rights reserved. No unauthorized copying or distribution permitted. Date issued: Aug 4, 2015
20
While CA does not require that clients recreate each issue on a Linux Reference Platform before contacting support, we
can request that the client diagnose and troubleshoot specific issues without the Linux Variant "variable" through
reproducing the issue on the Linux Reference Platform. CA will only do this when we have reason to believe the issue is
directly related to the Compatible Linux Variant environment.
While functional problems are rare under Compatible Linux Variants, problems may occur related to the third-party
components embedded in applications, and those embedded products’ support of Compatible Linux Variants may be
limited or unavailable. Diagnosis and resolution of this class of problem may require the client to return to a Linux
Reference Platform.
Compatible Linux Variants are diverse; CA may require extra time to understand, collect data, troubleshoot and possibly
reproduce reported issues.
If CA Support cannot directly identify the root cause as a CA or a Compatible Linux Variant issue, client can open a
support issue with their Compatible Linux Variant vendor and any other necessary third-party vendors to expedite the
resolution of the issue. CA, the vendor(s), and the client will work together toward a quick resolution where there
business relationship mechanism to do so. CA, Novell, and many other software vendors belong to the Technical
Support Alliance Network (http://www.tsanet.org) that may be engaged by either CA or the Compatible Linux variant
vendor if and when the need for a third-party arises as long as active maintenance exists for the CA and third party
vendor’s product. Note if the customer does not have a Vendor support agreement for the Linux variant, there is no
third party CA may work with.
Any known issues with running CA Identity Governance on specific Compatible Linux Variants will be noted in the
respective product documentation.
Reasonable Commercial Effort Statement
CA Technical Support will make a reasonable commercial effort to troubleshoot and/or resolve customer support requests that
involve the use of currently supported versions of CA Identity Governance on or with "unsupported" platforms as follows:
CA Technical Support will accept support incidents (support requests) involving a software platform or a combination of
software platforms that is not officially supported per the then-current CA published platform support matrices. CA will
troubleshoot the issue up to the point that CA has reason to believe that the problem is related to the use of software
that is not specified in a then-current platform supported matrix. At such point, CA shall require that the customer
reproduce the problem on a fully supported combination of platforms before CA proceeds in troubleshooting the incident.
Copyright © 2015 CA. All rights reserved. No unauthorized copying or distribution permitted. Date issued: Aug 4, 2015
21
Third Party Products End of Support Statement
When a third party product reaches the end of its primary or mainstream support, CA will no longer provide support for that
third party product or any Identity Governance components that interoperate with the third party product. Third party products
under extended vendor support are not supported by CA. Examples of third party products are: web server, application server,
operating system, directory, database, etc.