c m shareholder - bt plc · shareholder exclusive phme: 65370 printed in england by communisis plc...

Shareholder Exclusive

PHME: 65370 Printed in England by Communisis plc

Alistair Brownlee, Olympic gold medallist and BT ambassador

Fantastic offers

& prize draws!September 2012

Post Equiniti, Aspect House, Spencer Road, Lancing, West Sussex, BN99 6DA, United Kingdom

Chairman’s message Page 2

E-shareholder info Page 4

Our London 2012 achievement Page 6

Great offers Page 8

Chief Executive’s review 0

Become an

e-shareholder

Sign up today and you could

win a trip up the BT Tower!

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BT00402_News+Offers.indd 2 17/08/2012 18:30

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A message from your Chairman

I was delighted to see so many shareholders in London for this year’s AGM.

At the meeting, I reported that we have had another year of real delivery for all our stakeholders, despite the economic headwinds and uncertainty. We have continued to invest in the business, including our £2.5 billion fibre rollout programme, which is one of the largest private sector commitments in the world. This investment is taking fibre-based broadband to cities, towns and rural areas, bringing significant economic benefit to the UK. We also continue to invest in new products, including Premier League football broadcast rights, and improving our service levels.

Our investment is not just in the UK. BT is a leading provider of network services to global corporations and we have built on this by expanding into faster growth economies, creating both exports and jobs for the UK economy. We have agreed the 2011 pension funding valuation and recovery plan with the Trustee, as well as contributing a £2 billion lump sum into the scheme, more than half the total deficit, thus giving greater certainty to the fund, to our pensioners and to our shareholders. We have also improved our credit rating and increased dividends for our shareholders.

As I said at the AGM, we believe that we have a real responsibility to give something back to the communities in which we operate. We make a reality of this ideal through our various charitable, environmental and energy savings programmes. And, of course, we are proud sponsors of the London 2012 Olympic and Paralympic Games. We helped make them the most connected Games ever, with over 80,000 connections across 94 locations.

I am pleased to report that shareholders at the AGM approved a final dividend of 5.7 pence (up 14%), meaning a 12% increase in the full year dividend to 8.3 pence. You will find full details of the AGM, including the voting results, online at www.bt.com/forward

While our aim remains to drive profitable revenue growth, the challenging environment we are facing makes this more difficult, but we believe our strategy will continue to deliver long-term value for our shareholders.

We helped make London 2012 the most connected Games ever, with over 80,000 connections across 94 locations.

Sir Michael Rake Chairman

Alistair & Jonathan Brownlee, Olympic medallists and BT ambassadors


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I am pleased to report that shareholders at the AGM approved a final dividend of 5.7 pence (up 14%), meaning a 12% increase in the full year dividend to 8.3 pence. You will find full details of the AGM, including the voting results, online at www.bt.com/forward

While our aim remains to drive profitable revenue growth, the challenging environment we are facing makes this more difficult, but we believe our strategy will continue to deliver long-term value for our shareholders.

We helped make London 2012 the most connected Games ever, with over 80,000 connections across 94 locations.

Sir Michael Rake Chairman

Alistair & Jonathan Brownlee, Olympic medallists and BT ambassadors

Oscar Pistorius, Olympic athlete and BT ambassador


2. Choose direct dividend payment

Fill in the form attached to your dividend form. Once you have received your activation code in the post, just add your bank account details online. Simple!

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...and you could be a winner

1. Register your e-shareholder account

All you need is your Shareholder reference number (from your dividend voucher) and your email address. Go to www.btplc.com/signup

Become an e-shareholder in two easy steps...As an e-shareholder you receive your shareholder communications electronically and have dividends paid directly into your bank or building society account.

Sign up by 31 October 2012 and you could win a VIP trip up the BT Tower.*Become an e-shareholder and be automatically entered into a free prize draw to win one of 250 trips for two people to the top of the BT Tower. To be an e-shareholder you must have your dividend paid directly to your bank or building society account and have signed up for e-communication. Sign up at www.btplc.com/signup

* Terms and conditions for the Hand Picked Hotels prize draw can be found at www.btplc.com/signup

Win two nights in a Country House hotelSimply sign up as an e-shareholder by 31 October 2012 and you’ll automatically be entered into a free prize draw to win a two-night break courtesy of Hand Picked Hotels.*

The prize includes:• accommodation with breakfast for two nights

in an executive bedroom• pre-dinner glass of Champagne and canapés

on one night

• three course table d’hôte dinner on one night

• full traditional breakfast both mornings

* Terms and conditions for the prize draw can be found at www.btplc.com/signup


5

...and you could be a winner

Become an e-shareholder in two easy steps...As an e-shareholder you receive your shareholder communications electronically and have dividends paid directly into your bank or building society account.

Sign up by 31 October 2012 and you could win a VIP trip up the BT Tower.*Become an e-shareholder and be automatically entered into a free prize draw to win one of 250 trips for two people to the top of the BT Tower. To be an e-shareholder you must have your dividend paid directly to your bank or building society account and have signed up for e-communication. Sign up at www.btplc.com/signup

Save £60Every new e-shareholder registration will receive a £60 voucher to spend at Naked Wines, valid against your first order of £99.99 or more.*

£10 offBT Shop will provide all new e-shareholders with a £10 voucher to spend against BT phones over the value of £50.*

* Terms and conditions for the Naked Wines voucher can be found at www.btplc.com/signup

* Terms and conditions for the Hand Picked Hotels prize draw can be found at www.btplc.com/signup

Win two nights in a Country House hotelSimply sign up as an e-shareholder by 31 October 2012 and you’ll automatically be entered into a free prize draw to win a two-night break courtesy of Hand Picked Hotels.*

The prize includes:• accommodation with breakfast for two nights

in an executive bedroom• pre-dinner glass of Champagne and canapés

on one night

• three course table d’hôte dinner on one night

• full traditional breakfast both mornings

* Terms and conditions for the prize draw can be found at www.btplc.com/signup

* Terms and conditions for the BT Shop offer can be found at www.bt.com/shop/eshareholder


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1,000,000Man hours

60GbPeak capacity of our network, the equivalent to an entire Wikipedia encyclopedia every five seconds

1,550Wireless access points

80,000Connections across 94 locations

850+People on the ground at Games time

Being part of the Olympic Stadium on such a special evening was truly amazing, and we enjoyed every minute.

Lin Merrick BT shareholder and prize draw winner May 2012

Our London 2012 achievement

As official communications services partner for London 2012, we installed infrastructure at 94 Olympic and Paralympic locations, helping bring the contests to the world. In the era of social media and the smartphone, we helped to make London 2012 the most connected Games ever.

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Gourmet SocietyWith the Gourmet Society dining card you can enjoy a year’s worth of restaurant savings at the better-than-half-price rate of just £29.95 (RRP £69.95).

GN HolidaysEnjoy a fun-packed cruise, taking in Bruges, Ghent, Ostend and an array of fabulous Christmas markets.

Hand Picked HotelsEnjoy a minimum saving of 15% on one or two night breaks with the award-winning Hand Picked Hotels.

ATG ticketsBT has teamed up with Ambassador Select to bring all BT shareholders a selection of the best shows and ticket offers from around the UK.

Take advantage of our online offers...

...and enter our prize draw to win this great bundle

BullGuard Internet Security Software

For more of our great offers go to www.btplc.com/offers Go to btplc.com/signup to enter. The prize draw closes on 31 October 2012


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GN HolidaysEnjoy a fun-packed cruise, taking in Bruges, Ghent, Ostend and an array of fabulous Christmas markets.

Hand Picked HotelsEnjoy a minimum saving of 15% on one or two night breaks with the award-winning Hand Picked Hotels.

...and enter our prize draw to win this great bundle

Samsung N102SB 10.1 Netbook

8GB USB Flash Drive

BullGuard Internet Security Software

Go to btplc.com/signup to enter. The prize draw closes on 31 October 2012


10

Fibre broadband now available to over 11m premises

Chief Executive’s review

As many of you will have read, our latest quarterly financial results (published on 25 July 2012) showed that we have delivered another quarter of profit growth and the 11th consecutive quarter of double-digit earnings per share growth, although quarterly cash flow was impacted by the timing of working capital movements.

Our fibre roll-out is one of the biggest engineering projects the UK has ever seen. Our engineers are rolling out fibre at pace, bringing fibre broadband to over 2m more homes and businesses in the quarter and it’s now available to over 11m premises. Our investment plans are creating around 2,000 jobs in 2012 as we recruit engineers to support our fibre plans and open four new UK call centres.

We remain the leading provider of broadband in the UK and added 85,000 retail broadband customers in the quarter, representing 50% of the DSL, LLU and fibre broadband market net additions. BT Retail’s fibre broadband customer base now stands at more than 700,000. In BT Global Services revenue was impacted by

1 before specific items

Ian Livingston Chief Executive

Our fibre roll-out is one of the biggest engineering projects the UK has ever seen.

We are making progress. Our investments are showing encouraging signs and we are becoming a better and more efficient business.

the tough conditions in Europe and the financial services sector. We continue to intensify our efforts to transform our cost base by driving further material improvements in processes and service and in network and systems rationalisation.

Despite the worst UK summer weather for over 100 years, our Openreach engineers have been pulling out all the stops to deal with the extremely high fault rates.

We are making progress. Our investments are showing encouraging signs and we are becoming a better and more efficient business. However, the tough economic conditions reinforce the need to do more and as a management team we know there is more to do right across our business. 10%

Earnings per share


11

Brought fibre broadband to over 2m more premises in the quarter

Bundled YouView service to launch in autumn 2012

Fibre broadband now available to over 11m premises

Chief Executive’s review

1 before specific items

Ian Livingston Chief Executive

We are making progress. Our investments are showing encouraging signs and we are becoming a better and more efficient business.

the tough conditions in Europe and the financial services sector. We continue to intensify our efforts to transform our cost base by driving further material improvements in processes and service and in network and systems rationalisation.

Despite the worst UK summer weather for over 100 years, our Openreach engineers have been pulling out all the stops to deal with the extremely high fault rates.

We are making progress. Our investments are showing encouraging signs and we are becoming a better and more efficient business. However, the tough economic conditions reinforce the need to do more and as a management team we know there is more to do right across our business. 10%

1

2m

Earnings per share

YouView

1


Shareholder Exclusive

Managing your shares 24/7...View current market information and share prices, update your address and bank details and contact us through secure email by logging on and registering at

www.shareview.co.uk

BT Group plc www.bt.com

Registered office: 81 Newgate Street, London, EC1A 7AJ.

Registered in England and Wales No. 4190816.

PHME: 65370 Printed in England by Communisis plc

Alistair Brownlee, Olympic gold medallist and BT ambassador

Contact information

Shareholder helpline For general enquiries call:

Freefone: 0808 100 4141 (+44 121 415 7178)*

Textphone: 0800 169 6907 (+44 121 415 7028)*

*calls from outside the UK

Online Information on how to manage your shareholdings can be found at

https://help.shareview.co.uk

If your question is not answered by the information provided you can send your enquiry via secure email from these pages.

Post Equiniti, Aspect House, Spencer Road, Lancing, West Sussex, BN99 6DA, United Kingdom

Chairman’s message Page 2

E-shareholder info Page 4

Our London 2012 achievement Page 6

Great offers Page 8

Chief Executive’s review Page 10


c m shareholder - bt plc · shareholder exclusive phme: 65370 printed in england by communisis plc...

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