c h a p t e r 14 glossaryglossary exit glossary modern management, 9 th edition click on terms for...
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Chapter
14
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EXIT Glossary
Modern Management, 9th edition
Click on terms for definitions
Communication macrobarriers
Communication microbarriers
Decoder/destination
Downward organizational communication
Feedback
Formal organizational communication
Grapevine
Influencing
Informal organizational communication
Lateral organizational communication
Message
Message interference
Nonverbal communication
Organizational communication
Perception
Serial transmission
Signal
Source/encoder
Successful communication
Unsuccessful communication
Upward organizational communication
Verbal communication
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Communication macrobarriers are factors hindering successful
communication that relate primarily to the communication environment and the larger
world in which communication takes place.
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Communication microbarriers are factors hindering successful
communication that relate primarily to such variables as the communication
message, the source, and the destination.
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The decoder/destination is the person or persons in the interpersonal
communication situation with whom the source is attempting to share information.
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Downward organizational communication is communication that flows from any point on an organization chart downward to another point on the
organization chart.
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Feedback is, in the interpersonal communication situation, the destination’s
reaction to a message.
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Formal organizational communication is organizational communication that follows
the lines of the organization chart.
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The grapevine is the network of informal organizational communication.
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Influencing is the process of guiding the activities of organization members in appropriate directions. It involves the
performance of four management activities: (1) leading, (2) motivating, (3)
considering groups, and (4) communicating.
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Informal organizational communication is organizational communication that does
not follow the lines of the organization chart.
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Lateral organizational communication is communication that flows from any point on an organization chart horizontally to another point on the organization chart.
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A message is encoded information that the source intends to share with others.
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Message interference refers to stimuli that compete with the communication message
for the attention of the destination.
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Nonverbal communication is the sharing of information without using words.
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Organizational communication is interpersonal communication within
organizations.
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Perception is the interpretation of a message by an individual.
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A serial transmission involves the passing of information from one individual to
another in a series.
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The signal is a message that has been transmitted from one person to another.
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The source/encoder is the person in the interpersonal communication situation who
originates and encodes information to be shared with another person or persons.
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Successful communication refers to an interpersonal communication situation in which the information the source intends
to share with the destination and the meaning the destination derives from the
transmitted message are the same.
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Unsuccessful communication refers to an interpersonal communication situation in which the information the source intends
to share with the destination and the meaning the destination derives from the
transmitted message are different.
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Upward organizational communication is communication that flows from any
point on an organization chart upward to another point on the organization chart.
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Verbal communication is the sharing of information through words, either written
or spoken.