by dr. ian o. williamson€¦ · –information power ... • interdisciplinary design reviews •...
TRANSCRIPT
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by
Dr. Ian O. Williamson
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Goals of Session
• Understanding your bases of power
• Understanding the attributes of an effective network
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The Importance of Power
Power:
– The capacity of one party to influence another party
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Sources of Power
Reward valued resources
Coercive punishment
Legitimate authority or right
Referent admiration
Expert skills & knowledge
Ecological control environment
Information access to info.
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Social Capital and Power
• Social Capital:
– Productive possibilities embedded within network
relationships
• “While human capital refers to individual ability,
social capital refers to opportunity” (Burt, 1997, p. 339)
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Networks
• Definition:
– Set of relationships critical to one’s ability to accomplish a goal.
• Different Types
– Task-oriented networks
– Career development networks
– Social or friendship networks
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Structural Network Attributes and
Positions
• Range
• Density
• Central Connector
• Peripheral Actor
• Broker
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Structural Network Attributes
and Positions
• Range – Total number of people you listed
– Diversity of network members
– Networks high in range can be a source of: • Information Power
• Networks high in range can be sources of innovation because they represent opportunities to combine complementary expertise
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Example of Apple
• “Network Innovation”
• Cultivate contacts with external parties
• Avoid the "not invented here"
syndrome
• For example, idea for iPod was
originally dreamt up by an external
consultant
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BHP Billiton
• Project
– Aluminium smelter in Mozambique
• Business Challenge
– Malaria
Pull out or fight?
• Innovation
– Cross-sector partnership with the governments of Mozambique, South
Africa and Swaziland and several international not-for-profit
organizations
– Creation of an anti-malaria headquarters
– The project spaned three countries, covering 200,000 sq km and 4m
people
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Example of Etihad
• Business Goals
– Increase customer satisfaction and sales
– Attract and retain call centre employees
• Social and Business Challenge
– Lack of Emiratis in the private sector workplace
– Low representation of women in the workforce (“closed families”)
• Innovation
– Creation of an all Emirati women call centre in Al Ain, U.A.E.
– Partnered with Abu Dhabi Tawteen Council and the
Abu Dhabi University in Al Ain
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Etihad opens Al Ain call
centre staffed by
Emirati women
“An Emirati customer
service staff will boost
sales and satisfaction”,
said Hareb al Muhairy, the
vice president of sales for
the UAE at Etihad.
"When an Emirati national
picks up the phone, he or
she knows the needs of
the market. If the caller
asks, 'Where shall I go - to
Turkey or Lebanon?' an
Emirati will be able to
guide him better since
they share the same
cultural interests.”
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Developing High Range Networks
• Provide opportunities to scan external organizations
• Provide opportunities to attend external functions
(e.g., conferences, training, sabbatical in other
organizations)
• Train on effective use of social media
• Recognize and reward scouting behaviors
Whelan, E., Salvatore, P., De Valk, J. & Aalbers, R., 2011. Creating Employee Networks that Deliver Open Innovation,
MIT Sloan Management Review, 53, 37-44
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Density
• Density:
– Extent to which people within one’s network know each other
• High Density is characterized by:
– Information exchange
– Sharing of group norms
– High levels of trust
– Reciprocation
• High density networks can be a source of:
– Referent Power
– Information Power
• High density networks produce:
– High levels of employee commitment
– High productivity
– High quality
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Bob
Frank
Oliver
Jennifer
Ted
PhillipGeorge
Steve
Bob
Frank
Oliver
Jennifer
Ted
PhillipGeorge
Steve
Initial Network Ties Network Ties after Intervention
Density
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Example of Apple
• Parallel design
• Interdisciplinary design reviews
• Instead of bemoaning meetings, mangers are
proud of the number of meetings they have
• "When the challenges are that complex, you
have to develop a product in a more
collaborative, integrated way.”
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Bob
Frank
Oliver
Jennifer
Ted
Phillip George
Steve
Central Connector
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Central Connector
• Attributes of Central Connector – Superior access to internal team information
– Strong influence in team decision making
– Perceived positively by group
– Tend to be a role model for group norms
– Facilitate task coordination
• Central Connectors tend to have high: – Information Power
– Referent Power
• Developing Central Connectors – Encourage job rotations within a unit
– Encourage involvement on cross-functional projects
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Bob
Frank
Oliver
Jennifer
Ted
Phillip George
Steve
Peripheral Actor
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Peripheral Actor
• Attributes
– Social Isolate
– May be geographically distant, new member or outside expert
• Peripheral Actors typically have low levels of:
– Information Power
– Referent Power
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Bob
Frank
Oliver
Jennifer
Mark
Ted
Phillip George
Steve Betty
Angela
Pat
Kristin William
Fred
Broker
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Broker
• Attributes
– Superior access to external information
– Excellent in an integrator role or serving as ambassador for the
group
• Brokers tend to have high levels of:
– Information Power
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Value of Brokers:
Law Firm Example
• Research Question: – How does employee mobility between competitors and
cooperators influence firm performance?
• Theoretical Prediction: – Mobility may create brokers that carry inter-organizational
social capital between cooperators that stimulates economic activity
• Setting: – Movement of lawyers between law firms and Fortune 500
firms over a 5 year period
Somaya, D., Williamson, I.O., & Lorinkova, N. (2008). Gone but not lost: The different performance
impacts of employee mobility between cooperators versus competitors. Academy of Management
Journal.
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Employee Mobility and Client Development
Loss of
Attorney to
Rival Law
Firms
Loss of
Attorney to
Potential
Clients
Reduction in
Business from
Existing Clients
Increase in
Business from
Potential Clients
Hiring of
Attorney from
Potential
Clients
Increase in
Business from
Potential Clients
Hiring of
Attorney from
Rival Law Firm
Increase in
Business from
Rivals’ Clients
The movement of an patent attorney from a focal law firm to a
potential client increases the odds of that law firm getting new
business from the company by 40.5%
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Strong Ties vs. Weak Ties
• Strong Ties
– High-trust relationships (e.g., mentor)
– Typically reciprocal relationships
– Characterized by high reliability
• Weak Ties
– Transactional relationships
– Useful for acquiring new information
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Adapted from: Cross et al., 2005) “A
practical guide to social networks.”
Harvard Business Review 83(3).
Network Structure and Innovation
Ideal for solving
ambiguous
problems that
need innovative
solutions
Ideal for complex
problems where
components of
problems are
known but
sequence of the
solution is not.
Ideal for solving
familiar problems
with known
responses
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Strategies for Building Effective
Networks
• Analyze your developmental goals and needs
• Assess the gaps in your networks
– Which groups are over- or under-represented?
– Upon who are your over-reliant?
– What relationships do you need to strengthen?
• Formulate strategies for enhancing your network
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Strategies for Building Effective
Networks
• Be proactive
• Broaden your view of whom you can learn and benefit
from
• Understand the value you add to the network
• Take a long-term view
• Don’t be overly dependent on one network tie
• Don’t under estimate the value of trust and credibility