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1

What is business process modelling?Business process modelling is a means of representing the steps, participants and decision logic in business processes.

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2

What is process mapping?

Process mapping is a technique of diagrammatical modelling.

The diagram represents a series of processes and how they are related.

Process mapping provides a representation of who does what and in what order.

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3

Why and when is process mapping used?

It is used for:

• understanding the current processes

• clarifying responsibilities

• identifying process inefficiencies

• designing new procedures

• training

Process mapping helps to clarify the steps involved in a particular process.

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4

Draw and label the swim lanes

Employee

Supervisor

Administration

The swim lanes represent the area of involvement of each participant who has a role in the processes being mapped. The participant may be an individual, a team, a department or an organisation.

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5

Add in the process flows

Employee

Supervisor

Administration

Starting at top left with the start symbol.

Draw processes along the swim lane, and use arrows to represent the sequence.

Each process is given a number, and starts with a verb.

1.1 Fill out expense form

1.2 Submit expense form

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Employee

Supervisor

Administration

1.1 Fill out expense form

1.2 Submit expense form

1.3 Receive expense form

1.4 Expenses

Valid?

No

Yes

1.5 Submit authorised expense form

1.6 Receive expense form

1.7 Log expense form

1.8 Make payment

1.4.1 notification to employee

1.8.1 notification to employee

m

m m

m m

m

sol

M = manual

sol

Sol = facilitated by solution

Business process 1 – Process expense claim