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Business Model Innovation in the Tourism and Experience Economy A Joint Nordic Innovation and OECD Programme on Innovative Green Growth Copenhagen 22 June, 2011 Presentation by Jørn Bang Andersen, Senior Advisor Innovation [email protected] Nordic Innovation www.nordicinnovation.org

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Page 1: Business Model Innovation in the Tourism and Experience ... · PDF fileBusiness Model Innovation in the Tourism and Experience Economy A Joint Nordic Innovation and OECD Programme

Business Model Innovation in the Tourism and Experience Economy

A Joint Nordic Innovation and OECD Programme on Innovative Green Growth

Copenhagen 22 June, 2011

Presentation by

Jørn Bang Andersen, Senior Advisor [email protected]

Nordic Innovationwww.nordicinnovation.org

Page 2: Business Model Innovation in the Tourism and Experience ... · PDF fileBusiness Model Innovation in the Tourism and Experience Economy A Joint Nordic Innovation and OECD Programme

Items

• The Value Proposition of the Programme• The Tool-kit: Innovation Radar• Linking Green Growth and Innovation• Applying Business Model Innovation

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Page 3: Business Model Innovation in the Tourism and Experience ... · PDF fileBusiness Model Innovation in the Tourism and Experience Economy A Joint Nordic Innovation and OECD Programme

“No Battle Plan Survives Contact With the Enemy”General Colin Powell

Charles Joseph Minard: Mapping Napoleon’s March, 18613

Page 4: Business Model Innovation in the Tourism and Experience ... · PDF fileBusiness Model Innovation in the Tourism and Experience Economy A Joint Nordic Innovation and OECD Programme

…. And Few Innovation Plans Survive Contact With Market Realities

The global innovation success

average, across all geographies and

all industries…

Imagine… what if we could reach…

4%40%

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Page 5: Business Model Innovation in the Tourism and Experience ... · PDF fileBusiness Model Innovation in the Tourism and Experience Economy A Joint Nordic Innovation and OECD Programme

Change of Mindset

Differentiation

New Tool

+

= Successful Green Innovation

Programme Proposition

+

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Page 6: Business Model Innovation in the Tourism and Experience ... · PDF fileBusiness Model Innovation in the Tourism and Experience Economy A Joint Nordic Innovation and OECD Programme

The Results

New Business Models

New Value Creation

More Competitive

New Tool Differentiate Changed Mindset

New Markets Green Growth Profit

More Innovative 6

Page 7: Business Model Innovation in the Tourism and Experience ... · PDF fileBusiness Model Innovation in the Tourism and Experience Economy A Joint Nordic Innovation and OECD Programme

New Tool 7

Page 8: Business Model Innovation in the Tourism and Experience ... · PDF fileBusiness Model Innovation in the Tourism and Experience Economy A Joint Nordic Innovation and OECD Programme

Value Capture

Customer

Experience

Solution

PlatformEcosystem

Management

Offering

Process

Channel

Communication

Customer NeedSupply

Chain

© Examples Jørn B. Andersen: Adapted from Mohan Sawhney and Jiyao Chen’s Innovation Radar 2.0

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Page 9: Business Model Innovation in the Tourism and Experience ... · PDF fileBusiness Model Innovation in the Tourism and Experience Economy A Joint Nordic Innovation and OECD Programme

l Select 2 - 5 dimensions to get a clear focus in your innovation

efforts

l Look for dimensions that differentiate your company from its competitors: Dimensions of Differentiation & Dimensions of Parity

l Coordinate all internal functions

and external partners to innovate

around these differentiating

dimensions of your business system

Tying Innovation to Corporate Strategy

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Page 10: Business Model Innovation in the Tourism and Experience ... · PDF fileBusiness Model Innovation in the Tourism and Experience Economy A Joint Nordic Innovation and OECD Programme

Innovative and Green GrowthF

Foto: Jørn Bang Andersen 2011 10

Page 11: Business Model Innovation in the Tourism and Experience ... · PDF fileBusiness Model Innovation in the Tourism and Experience Economy A Joint Nordic Innovation and OECD Programme

Green Growth

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Page 12: Business Model Innovation in the Tourism and Experience ... · PDF fileBusiness Model Innovation in the Tourism and Experience Economy A Joint Nordic Innovation and OECD Programme

Green Marketing

© Jørn Bang Andersen 201112

Thomas Cook Group

National Geographic

Page 13: Business Model Innovation in the Tourism and Experience ... · PDF fileBusiness Model Innovation in the Tourism and Experience Economy A Joint Nordic Innovation and OECD Programme

Four Key ElementsFf

Foto: Jørn Bang Andersen 2011

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• Reduce carbon emissions• Conservation of bio-diversity• Manage waste properly• Protect and conserve water

Page 14: Business Model Innovation in the Tourism and Experience ... · PDF fileBusiness Model Innovation in the Tourism and Experience Economy A Joint Nordic Innovation and OECD Programme

The New Business ModelProfit potential

Green

impact

potential

Old school company

Old school notfor profit

+

+

_

_

New school of conscientious entrepreneurs

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Page 15: Business Model Innovation in the Tourism and Experience ... · PDF fileBusiness Model Innovation in the Tourism and Experience Economy A Joint Nordic Innovation and OECD Programme

Differentiate and Change Tracks 15

Page 16: Business Model Innovation in the Tourism and Experience ... · PDF fileBusiness Model Innovation in the Tourism and Experience Economy A Joint Nordic Innovation and OECD Programme

Three Ways to Look at it…

1. The same as the industry– but a lot better.

2. Turn a dimension on its head.

3. Look across other industries for new solutions. 16

Page 17: Business Model Innovation in the Tourism and Experience ... · PDF fileBusiness Model Innovation in the Tourism and Experience Economy A Joint Nordic Innovation and OECD Programme

The Same as the Industry

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Page 18: Business Model Innovation in the Tourism and Experience ... · PDF fileBusiness Model Innovation in the Tourism and Experience Economy A Joint Nordic Innovation and OECD Programme

…but a lot Better… 18

Page 19: Business Model Innovation in the Tourism and Experience ... · PDF fileBusiness Model Innovation in the Tourism and Experience Economy A Joint Nordic Innovation and OECD Programme

Turn a Dimension on its HeadCirque de Soleil

No animals

No logistics

Opera clients = premium

price plus… 19

Page 20: Business Model Innovation in the Tourism and Experience ... · PDF fileBusiness Model Innovation in the Tourism and Experience Economy A Joint Nordic Innovation and OECD Programme

Look Across Industries for New Solutions

Tetette

Toyota

Ford

Fischer

Ski

Nike

Textiles

Slaugther house

Violin builder

Formula 1

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Page 21: Business Model Innovation in the Tourism and Experience ... · PDF fileBusiness Model Innovation in the Tourism and Experience Economy A Joint Nordic Innovation and OECD Programme

Four Attributes to Compete on…

Functionality

Price Experience

Partnership/Ecosystem

?

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Page 22: Business Model Innovation in the Tourism and Experience ... · PDF fileBusiness Model Innovation in the Tourism and Experience Economy A Joint Nordic Innovation and OECD Programme

Mindset: Present and Future

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Page 23: Business Model Innovation in the Tourism and Experience ... · PDF fileBusiness Model Innovation in the Tourism and Experience Economy A Joint Nordic Innovation and OECD Programme

Settlers versus Pioneers

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Page 24: Business Model Innovation in the Tourism and Experience ... · PDF fileBusiness Model Innovation in the Tourism and Experience Economy A Joint Nordic Innovation and OECD Programme

What business are we in?

Who is our customer?

What solutions do we provide?

How do we what we do?

What is our business?

Who is the customer?

What does the customer buy?

What is the value to the customer?

Business Model

Innovation to

the CoreWhat will our business be?

Are we in the right business? 24

Page 25: Business Model Innovation in the Tourism and Experience ... · PDF fileBusiness Model Innovation in the Tourism and Experience Economy A Joint Nordic Innovation and OECD Programme

Plus a Few Simple Steps…

• Visualize and brainstorm

• Differentiate on maximum 3-5 dimensions

• Prototype small scale and develop

• Communicate and align

• Review innovative green growth strategy 25

Page 26: Business Model Innovation in the Tourism and Experience ... · PDF fileBusiness Model Innovation in the Tourism and Experience Economy A Joint Nordic Innovation and OECD Programme

1. Profile- Current State- Competition- Diverse Perspectives

4. Track- Progress- Performance

3. Enable- Communicate- Educate- Empower

2. Envision- Strategic Dimensions- Desired Future State

Sum up the Innovation Radar Applied…

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Page 27: Business Model Innovation in the Tourism and Experience ... · PDF fileBusiness Model Innovation in the Tourism and Experience Economy A Joint Nordic Innovation and OECD Programme

Быстро = bystro (quickly)

Changed mindset – Russian Cossack

soldiers

Differentiate – quick cooking

New business – Bistro concept

End Note: From Failure to Success

Thus the French Bistro was borne. 27

Page 28: Business Model Innovation in the Tourism and Experience ... · PDF fileBusiness Model Innovation in the Tourism and Experience Economy A Joint Nordic Innovation and OECD Programme

Thank you for listening

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