business management masterclasses · ©dentabyte ltd 2012 please enrol me onto the following...
TRANSCRIPT
future proof your practice
BusinessManagement Masterclasses
ASSURANCE
www.dentabyte.co.uk
4 day MasterClass SeriesWith Seema Sharma & Jo Russell
CONNECTING YOUR CLINICAL, COMPLIANCE & COMMERCIAL NEEDSMay - November 2012
counts towards aLevel 4 Certificate or Diploma in Management
with the institute of Leadership and Management
©Dentabyte Ltd 2012
MASTERCLASS 1 - LEADERSHIP AND MANAGEMENT Understand the manager’s role in implementing the practice owner’s vision Set practice targets with tools such as SMART goals and business plans Develop a culture of distributed leadership and collaborative working Understand how to deliver t strategy and analyse performance Set direction, facilitate change and improve outcomes Blend person centred care and clinical excellence with commercial success
MASTERCLASS 2 - PERSONNEL MANAGEMENT
Develop excellence in recruitment, selection, induction and retention Provide the team with roles, responsibilities and job descriptions Understand employment legislation; maintain staff files & contracts Appraise and develop individuals, whilst managing personalities Keep the team progressing with training, recognition, remuneration Use workforce planning tools e.g. rotas, absence monitoring, payroll
MASTERCLASS 3 - MARKETING
Know HOW to promote the practice’s niches to a segmented market Generate interest & patients with multiple low cost marketing strategies Understand the power of the internet, your website, social networking Understand how to balance the needs and wants of the patient Train your team to use the right spoken and body language Under promise, over deliver and routinely convert enquirers to patients
MASTERCLASS 4 - PATIENT CARE
Ensure outstanding service throughout the patient journey Build interpersonal relationships and trust with staff and patients Actively teach the team the secret of treatment plan acceptance Organise practice-wide training in communication & care pathways Exhibit skill in handling difficult customers, discussions & moments Keep services fresh to ensure referrals and repeat business
LEARNERS WILL BUILDa marketing plan
to attract the “rightpatients” and “involveand inform” for CQC
LEARNERS WILL DEVELOP aPatient Care Manual & an
Evidence Based Dentistry Manual whichtogether ensure personalised care,
treatment and support for CQC
CQC 1PATIENT
INFORMATION & INVOLVEMENT
3 OUTCOMES
CQC 4SUITABILITY OF
STAFFING 3 OUTCOMES
CQC 2PERSONALISED
CARE, TREATMENT& SUPPORT
3 OUTCOMES
LEARNERS WILL BUILD aTeam Manual for staff
©Dentabyte Ltd 2012
MASTERCLASS 5 - OPERATIONAL MANAGEMENT Maintain the premises, facilities and equipment proactively Have systems to monitor the practice’s compliance with all regulations Ensure efficient use of all resources – physical, time, people, money Use information technology to its maximum potential Have excellent daily / monthly operational systems Create “how to” manuals for consistent messaging
MASTERCLASS 6- FINANCIAL MANAGEMENT Use sound financial models, budget control and cost effective strategies Set private fees and hourly rates; understand UDA rates/ production Know the difference between income, profit, cash flow and equity Control revenue – collecting & cashing up, banking & book keeping Control expense – stock and suppliers, purchasing and petty cash Proactively monitor productivity and profit
MASTERCLASS 7 – SAFETY & RISK MANAGEMENT
Decontamination, Radiation Safety, Medical Emergencies Incident reporting and Significant Event Analysis Understand risk management strategies for health and safety Put vision into action with risk assessments and safety checks Develop a team wide safety culture Develop your team with delegation of roles and responsibilities
MASTERCLASS 8 - QUALITY ASSURANCE /GOVERNANCE
Listen, respond and improve from patient feedback and complaints Know applicable Standards – GDC, CQC and Common Induction Embed a QA culture through continued professional development Review processes with PDSA audit cycles to improve outcomes Create Documented Operating Systems for reproducible outcomes Collate evidence for regulatory frameworks
LEARNERS WILL DESIGN a Team Training & Rolling Audit Programme toMAINTAIN COMPLIANCE
TOGETHER MODULES 7 & 8 FULFILL YOURANNUAL CORE CPD REQUIREMENTS IN INFECTION CONTROL, RADIATION, MEDICAL
EMERGENCIES, COMPLAINTS, LEGAL & ETHICAL
LEARNERSWILL ANALYSEManagement
Accounts & build a
successfulprofit strategy
LEARNERS WILLCOMPILE a
PracticeSystems Manual
CQC 5QUALITY &
MANAGEMENT7 OUTCOMES
CQC 3SAFEGUARDING
& SAFETY5 OUTCOMES
CQC 6SUITABILITY OF MANAGEMENT: 7 OUTCOMES
©Dentabyte Ltd 2012
Please enrol me onto the following Business Management Masterclasses:
The Academy of Clinical Excellence,3-14 Navigation Court, Calder Park, Wakefield WF2 7BJ
4 May AM Leadership & Management PM Dream Team22 June AM Marketing PM Patient Care21 Sept AM Operational Control PM Financial Control16 Nov AM Safety & Risk Management PM Quality Assurance
SAVE £480 Package deal of all 8 masterclasses
BOOKING FORM NAME:
JOB TITLE: GDC NO ( IF APP):
TEL: EMAIL:
ADDRESS:
Amount: £180 x ( no of Masterclasses selected) = £
OR £960 (full package) a saving of £480
Cheque enclosed OR Please debit my credit/debit card
Card number 3 digit pin
Start date Expiry date
Fax this form to 020 8297 9100, or call us to pay over the phone
Up to 36 hours vCPDPackage deal includes 8 months access to
8 distance learning episodes &8 electronic workbooks on eDentabyte
WAKEFIELD or LONDONFIND OUT MORE AT
www.dentabyte.co.uk020 8297 9100 ASSURANCE