Instructor: Hsin-Hsin Cindy Lee, PhD Business English Conversation &

Listening 2010

Business English Conversation & Listening

1. Introduction

ContentsCourse description and requirements Syllabus and learning points Checkpoint

Course Description & Requirements

Course ObjectivesThis course uses functional

syllabus. It aims to help students learn

language functions and useful expressions for working in the global workplace.

The course content will help you learn how to speak English fluently in various business situations.

Teaching Methods This course combines e-learning and on-campus class

hours. On our course website, you can download the learning

materials and watch the video of instructor’s lecture. You can also practice listening and study the grammar

rules by e-learning. You will be requested to post articles and responses and

completing the quizzes on the course website. All the activities mentioned above will maximize your e-learning outcome.

When you attend the class on campus every other week, you will have chance to practice English conversation with your classmates face-to-face. There will be student role plays and presentations, too.

Course Requirements Attendance and participation

You need to respond biweekly online. Your biweekly article and response will be

seen as attendance.This course requires on-campus attendance.Make sure you join the classroom activities

every time. Punctual submission of assignmentsUse English in the class

Interacting with your classmates in ‘English’ will further help you practice your business communication skills!

Grading Policy Assignments & Quizzes: 25%

Role Plays or Presentations: 25%

Mid-term exam: 25%

Final Project & Presentation: 25%

Textbooks and References Business English Conversation 商務英語會話 ( 新頁圖書 ) (classroom use)

Intelligent Business (Intermediate) ( 書林代理 )

Essential Business Grammar Builder 商用英文文法 ( 基礎班 / 進階班 ) ( 寂天 ) (optional purchase)

Syllabus and Learning Points

Syllabus1. Introduction 2. Greeting3. Socializing &

Small Talk4. Making Telephone

Calls 5. Making Requests 6. Dealing with

Complaints

7. Making Suggestions

8. Making Presentations

9. Agreeing and

Disagreeing 10. Final Review

Essential Learning Points

Lesson 1. Introduction to the CourseMake sure you study Lesson 1 and

understand all the course requirements. This course combines e-learning and on-

campus classroom activities. Make sure that you are able to

participate in both types of learning activities.

This course is intensive in nature. Try to catch up with the course

schedule all the time!

Lesson 2. Greeting Basic Rules and Concepts Conversation and Listening Check Answers and Further Practice Writing Practice Common Business Situations

Introducing yourselves in the first meetingIntroducing a peer to a seniorIntroducing peers to each other Receiving a guest (Model Conversation)

Lesson 3. Socializing & Small Talk Basic Rules and Concepts Conversation and Listening Check Answers and Further Practice Writing Practice Some Safe Topics for Small Talk

Jobs/work/business/economy Vacation/ travel/ sightseeingFood/ drinks/ cuisine/ restaurantsSports/ local sport teams; events/ exercises General interests: movies; music, etc.

Lesson 4. Making Telephone Calls Basic Rules and Concepts Conversation and Listening Check Answers and Further Practice Writing Practice Learning Points

How to making a phone call properly How to answer a phone call properly How to leave and take messages How to make an appointment

Lesson 5. Making Requests Basic Rules and Concepts Conversation and Listening Check Answers and Further Practice Writing Practice Learning Points

Persuading people to do things politelyTalking about urgency

Lesson 6. Dealing with Complaints Basic Rules and Concepts Conversation and Listening Check Answers and Further Practice Writing Practice Learning Points

Principles of dealing with complaintsThe process of dealing with problems Clarifying and confirming on the telephone

Lesson 7. Making SuggestionsHolding a brainstorming meetingBasic Rules of hosting and participating a

brainstorming meetingThe process of holding a brainstorming

meeting Open a meetingInvite opinionsParticipants make suggestionsEncourage opinionsSummarize and end the meeting

Lesson 8. Making Presentations Basic rules of making an effective

presentationStudy the structure and relevant

expressions The basic structure of presentation

Opening BodyConclusionQ&A

Lesson 9. Agreeing & Disagreeing Basic Rules and Concepts Conversation and Listening Check Answers and Further Practice Writing Practice Learning Points

Agreeing Disagreeing

Lesson 10. Final Review GreetingsSocializing & Small

TalksTelephone English Making Requests Dealing with

Complaints Making SuggestionsMaking Presentations Agreeing and

Disagreeing Review

Socializing in English

Telephoning in English

Making presentations in English

Conducting meetings in English

Checkpoint Have you known the course

requirements? Have you known the essential learning

points of the course content?Do you have any questions regarding the

course content? Will you have difficulty joining the on-

campus activities? Will you have difficulty with e-learning

and the Internet?

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