business continuity plan - lachlan shire · 2020. 2. 23. · spo sub plan owner responsibility...

Business Continuity Plan

Divisional Sub Plan

Corporate &

Community Services

Corporate & Community Services Divisional Sub Plans

Further Information: Information Services Manager X208 Email: [email protected] of 35

Version: 1.0

Commencement Date: Last Review Date: Next Review Date: TRIM No. D19/1146

UNCONTROLLED WHEN PRINTED Page 2 of 35

Table of Contents

Document Review ....................................................................................................................................... 3

Glossary of terms used in this document .................................................................................................... 4

Responsibility .............................................................................................................................................. 4

Related documents: .................................................................................................................................... 5

Distribution ................................................................................................................................................. 5

1. Continuity Management Team (CMT) ......................................................................................... 7

1.1. CMT – Structure ........................................................................................................................... 7

1.2. Roles and Responsibilities of the CMT Member Corporate and Community Services ............ 8

2. Critical Function Sub Plans .......................................................................................................... 9



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Document Review

Whenever this document is reviewed and or amended, details must be recorded on this page

Date Review Summary Approved Date

2020 Draft version 1 development of document

NOTE: this document must be kept current at all times in accordance with the Monitoring and Review schedule included within the BCP Manual document.



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Glossary of terms used in this document

GLOSSARY

Acronym/Term Description

BCP Business Continuity Plan

BCCC Business Continuity Control Centre

Cloud Storage facility accessible via the Internet for BCP documentation

CMT Continuity Management Team

CMT Admin Support Administrative support person to be appointed at time of incident

ELT Executive Leadership Team

EPM Executive Projects Manager

ERP Enterprise Resource Planning

GM General Manager – Lachlan Shire Council

HRM Human Resources Manager

IS Information Services

ISM Information Services Manager

IT Information Technology

LEMO Local Emergency Management Officer

LSC Lachlan Shire Council

RTW Return To Work

SPA Salary Packaging Arrangement

SPO Sub Plan Owner

Responsibility

Responsibility for review of this document rests with the Director of Corporate and Community Services



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Related documents:

This document is part of a suite of BCP documents comprising:

LSC – Business Continuity Plan – Part 1

LSC – Business Continuity Plan – Part 2 (including Forms and Templates)

LSC – IT Disaster Recovery Plan - Hitech

Divisional Sub Plans for:

o Executive Sector

o Corporate and Community Services (this document)

o Environment, Tourism and Economic Development

o Infrastructure Services

All documents work together to form the Business Continuity planning arrangement for Council.

Distribution

The Lachlan Shire Council Business Continuity Plan is to be distributed to all staff and managers involved in the process of development, implementation and reviewing of this document. This includes those staff nominated as alternate to a key position. The following is the current list of personnel to whom a copy of this document has been distributed:

Issue No.

Member Role Council Position (Key & Alternate)

1 CMT Member – Corporate and Community ServicesDirector Corporate and Community Services; Finance Manager

2 Sub Plan Owner – BCP Financial Support Finance Manager; TBA

3 Sub Plan Owner – Finance - Payroll Finance Manager; Payroll Officer

4 Sub Plan Owner – Finance – Customer Service Finance Manager; Payroll Officer

5 Sub Plan Owner - Network, Phones and Internet Information Services Manager ; Technical Officer

6 Sub Plan Owner – Records Records Officer; Customer Service Officer

7 Sub Plan Owner - Network Information Services Manager; Corp. Serv. Support Officer

8 Sub Plan Owner – Mobile Devices & GIS Information Services Manager; GIS Officer

9 Sub Plan Owner - Library Librarian; Library Assistant

10 Sub Plan Owner - HACC Coordinator Aged Services; HACC – Administration Officer

11 Sub Plan Owner – Children’s Services Mobile Coordinator Children’s Services; Children’s Services Admin. Officer

12 Sub Plan Owner – Children’s Services Coordinator Children’s Services; Children’s Services Admin. Officer



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The plan is also available to elected members of Council and to all Managers and staff via HPE. For information relating to this document refer to the relevant personnel listed above.



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1. Continuity Management Team (CMT)

1.1. CMT – Structure

The following is the adopted Continuity Management Team

Note: the Mayor and elected members are acknowledged in this diagram but are not part of the official CMT Structure

CMT Member Executive Sector

CMT Member Infrastructure

Services

CMT Member Corporate and

Community Services

Elected Members

CMT (Admin) Support

CMT Coordinator

CMT Chief (General Manager)

Media

IT Services

Human Resources

Property

CMT Support Group

Mayor

CMT Member Environment, Tourism and

Economic Development



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1.2. Roles and Responsibilities of the CMT Member Corporate and

Community Services

Your role as the CMT Member and leader of your Division, is described below

CMT Member – Corporate and Community Services

Continuity Management Team Member Responsibility Statement

Staff Position Director Corporate and Community Services

Alternate during absence

Finance Manager

Position Statement

The Executive Team members are the designated members of the CMT and charged with implementing the whole of organisation response.

The key or alternate Representative of the Division is assigned the same authority and delegations as all other CMT Members.

However they still maintain responsibility for the continuity and recovery actions of their individual business units.

The Alternate position must have the same level of knowledge, expertise and authority in order to perform the same role.

The CMT Member relies on the up to date information provided by Critical Function Sub Plan Owners to inform the CMT and assist for appropriate decisions being made by the CMT Chief.

The business unit activities are to be undertaken by the Critical Function Sub Plan owners in accordance with agreed Critical Function Sub Plans.

Knowledge Requirements

1. High level knowledge of the Division activities and service delivery priorities 2. High level knowledge of Division critical function sub plans 3. High level knowledge of overarching BCP.

Responsibilities Responsibilities include:

Approved by CMT:

(Date)

Non- Activation period:

Maintain working knowledge of BCP & relevant Critical Function Sub Plans

Participate in monitor and review activities

Participate in and ensure appropriate levels of training are undertaken with Critical Function Sub Plan Managers

On Activation:

Operate as a member of the CMT

Ascertain the impact on business unit activities and report to CMT

Oversee business unit Critical Function Sub Plan implementation by SPOs as required

Maintain frequent communication with SPOs and other areas

Monitor implementation against the Business Continuity Plan

Maintain informed constantly on situation and report on costs to CMT

Maintain communications with staff



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2. Critical Function Sub Plans

Sub-plan Name Priority

Finance – BCP Financial Support 1

Information Technology – Server Systems and Infrastructure 2

Finance - Customer Services 1

Finance - Payroll 1

Information Services - Records 2

Information Services – GIS / Mobile Devices 1

Library 4

Children’s Services 2

HACC 1



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BCP Financial Support - Sub Plan

Division Corporate and Community Services

Department: Finance Section Financial Support

Sub Plan Owner (SPO): Finance Manager

Alternate SPO: Director of Corporate & Community Services

As of

Date : 20 January 2020

Identified Critical Function/Process MAO Priority

Internal and External BCP Financial Support 1 1

Functional/Process Overview:

Liaise with Human Resources Sub Plan Owner to ensure council has Insurance letter of credit

Ensure financial support for Business Continuity Operations

Setup Ledger codes for tracking BCP expenses.

Possible Function/ Process Failure Scenarios

Electricity Outages

Phone Outage – Loss of communications

IT Outage – Loss of computer equipment

Flood/Fire/Pestilence

Loss of Administration building

Threat to staff

Loss of local Financial Institution (Bank)

Impact of Loss/ Failure of Critical Function/ Process:

Impact on services offered to the community

Impact on recovery BCP processes

Ability to finance Payroll

Ability to pay suppliers

Receipt payments

Critical Function/ Process Vulnerabilities:

No Access to Banks / Inability to support BCP and Staff

No Insurance Letter of Credit / Inability to support BCP and Staff

Failure of IT equipment and phone systems / Inability to access finance

Identified Interdependencies: All areas of Council for BCP Operations



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Current Resources Minimum Resource Levels

Premises : Office in Administration Building 1x Desk

Equipment : 4x desktop PCs; 4x desktop phones. 1x desktop or mobile phone; 1x Laptop with Internet

Staffing Levels : 3.5 FTE 2 FTE

Authority For Invoking Plan: A standing authorisation is given by the executive to the Sub Plan owner to commence the emergency, continuity and recovery activities as described in this plan, in the event of a significant disruption to the functions identified

Key Decision Makers to be Assembled:

Sub Plan Owner; Finance Manager; CMT Corporate and Community Services Member

Internal Stakeholders External Stakeholders

All areas of Council reliant on BCP, Staff for Payroll, creditors, rates, water

Statewide Mutual, NAB, Investment Advisor Imperium Markets, ATO, OLG for review of Statutory Requirements

Pre-Event Activities (List current policies & procedures relied upon to deliver function. Identify location and access points to information)

Policy/Procedure Location

Policies:

Procurement Policy

Credit Card Policy

HPE / Cloud / USB Drive

Emergency Response (Identify Immediate actions required if function is lost.)

Contact Bank(s) to ascertain council’s financial status and capacity to finance initial purchases of BCP requirements

Contact HR Sub Plan Owner to confirm Letter of Credit from Insurance Company has been acquired

Support Council and Sub Plan Owners in BCP operations

Activate Manual/Electronic recording of expenses & receipts

Finance Staff Communication

Continuity Management - workaround

(Identify those actions that are required to ensure the continued availability of the function. Identify Manual workaround processes/procedures).

Contact Orange branch of bank if local branch is affected by event.

Business Banking Manager

NAB Connect for online business



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Communications Considerations

Who What When and How

Senior Management/

CMT

Of situation, level of impact and estimated

period of resumption, if known.

Immediately in person or by

phone

Bank Of situation, level of impact and expected

recovery timeframe.

Immediately by phone and

email

HR Manager Status of letter of credit from Insurance

Company.

Immediately by phone or in

person

Restoration/ Resumption Activities

Relocate to BCCC

Further Treatment/ Action Plans (What actions have been identified that require further development)

Treatment/Action Plan Position Responsible Target Date

Ensure all contacts are in Emergency Contact List

Finance Manager 10 February 2020



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Server Systems and Infrastructure - Sub Plan


Department: Information Services Section Information Technology

Sub Plan Owner: Information Services Manager

Alternate SPO: Technical Officer

As of

Date : 10/01/2020


Access to severs and information

Access to internet

Access to network infrastructure

Access to desktop telephone services

Access to peripheral equipment e.g. printers etc.

Access for remote sites and users

2 Days

2 Days

2 Days

2 Days

2 Days

2 Days

2

2

2

2

2

2


Provision of access to Council servers and

Provision and access to Council programs and applications

Provision of programs and applications

Provision of access to internet

Provision and remote access to servers

Management and configuration of servers

Supply of computer hardware for Council staff.


Major internet service provider failure; all systems down for extended period

Loss of IT staff;

Loss of Server Room or administration building

Major internet threat/Cyber attack

Loss of power for an extended period of time.

Loss of core system service


Operations reliant on IT and programs unable to function

Impact on most council services

Impact on some services to the community (HACC, Library, Children’s Services)

Impact on BCP services locally and remote



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Limited staff resources

Age of current DR equipment

Reliance on contractors

No access to generators

Supply of infrastructure and hardware supplies

Identified Interdependencies: All areas of Council reliant on IT


Premises : Administration Office New Operation Centre (BCCC)

Equipment : Servers; 4x PC; 4x Desk Phone; 1x Mobile Phone

1x PC; 1x Mobile Phone; Backup Servers

Staffing Levels : 4x FTE 3x FTE



Sub Plan Owner; Technical Officer; CMT Corporate and Community Services Member; General Manager


All of council Rate payers; Suppliers and Contractors



Policies:

Contractor List

BCP emergency Exec contact list

Procedures:

D19/13607 Hitech Support - Lachlan Shire Council Backup and Disaster Recovery

PC / server configurations

Network Infrastructure docs

Telephony recovery procedures

All files will be in HPe, Hard Copy and USB drive.


Initiate DR procedures;

Notify Executive, Communities and Water & Waste

Notify Human Resources

Contact Supplier (Dell) and service providers (MBIT, Hitech)

Initiate remote DR Site (BCCC)



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At this stage can only provide basic and limited services (Laptops and Mobile Phones in possession of staff)

Relocate any equipment to alternate location

Consider Mobile Network to provide internet services

Planning Decisions (Meeting)



Senior Management Of situation, level of impact and inform of

proposed action/seek instructions


person

Human Resources Of situation, level of impact and interim

arrangements to communicate to staff


person

Water & Waste Of situation, level of impact and interim

arrangements

Via Communications Section

Major suppliers (Dell;

MBIT; Hitech)

For assistance and or supply equipment Immediately by phone or email

Local contractors For assistance and or supply equipment Immediately by phone or email


Recover equipment

Relocate staff

Configuration changes may need to be made

Monitor services as they come on-line



Implement new hardware in DR Site Equipment

Technical Officer 30/1/2020

Analyse requirements of Council Critical functions in comparison with the ability to meet resource expectations

Information Services Manager 28/2/2020

Liaise with Water & Waste regarding access to generators

Technical Officer 30/1/2020



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Customer Service - Sub Plan


Department: Finance Section Customer Service

Sub Plan Owner (SPO): Payroll Officer

Alternate SPO: Financial Account

As of

Date : 10th January, 2020


External Customer Service 1 1


Service NSW

All council enquires & receipting council payments

Debtor’s

Lake Office operations


Electricity Outages

Phone Outage

IT Outage

Flood


Threat to staff



Council will not receive payments

No Service NSW transactions

External customer dissatisfaction



Failure of IT equipment and phone systems

Unavailability of Administration Building through disaster

Identified Interdependencies: All areas of Council for Customer Enquiries



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Premises : Customer Services Area Desk and Phone - Some Counter Space (5x5mts space)

Equipment : 3x desktop PCs and desktop phones. 2x mob phone; 2x PCs; 1x desktop phone

Staffing Levels : 3 FTE 2 FTE



Sub Plan Owner; Financial Accountant; CMT Corporate and Community Services Member


All areas of Council reliant on Front Counter Services

Public in general



Policies:

Customer Service Charter;

Service NSW Customer Services Charter

Process/checklist/procedures:

Customer Service Procedures

Phone/Power/Server Outage

After Hours

HPE / Cloud / Hard Copy






Contact IT

Contact Senior Staff

Contact Service NSW (if affected)

Contact Community Engagement Officer *



Convene CMT

Notify Staff

Relocate to alternate premises (BCCC)



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Senior Management/

CMT




phone

Customer Service Staff Of situation, level of impact and expected

recovery timeframe; (e.g.: explain their

requirement for work during the event).


phone

Communications Of situation, level of impact and interim

arrangements for Customer Service.


person

Councillors and

Community

Of situation, level of impact and interim

arrangements

Via Communications Section


Relocate staff

Have IT restore computer services and communications



Develop process/checklist for phone outage

IT 31/01/2020

Develop process/checklist for after hours

Customer Services Supervisor 31/01/2020

Develop process/checklist for flood Customer Services Supervisor in conjunction with Finance Manager

31/01/2020



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Payroll - Sub Plan

Department Corporate & Community Services

Section Finance

Sub Plan Owner: Finance Manager

Alternate Sub Plan Owner: Payroll Officer

As of

Date : 10/01/2020


Payroll services to Council 1 day 2


The processing of staff pays on a fortnightly basis


Loss of power for extended period

Loss of key staff (illness / industrial action)

Loss of IT function; loss of data

Loss of building premises


Unable to pay staff

Staff unable to access income or pay debts

Potential industrial action


Staff knowledge the Payroll function within Authority system (only two staff know)

Access to system (limited access)

Identified Interdependencies: All employees of Council


Premises : Building premises Office space

Equipment : 1x desks; 1x PCs; 1x phones; access to network (Authority) and internet; Printer & 2 x Monitors

Desk; phone; PC; access to network (Authority) and internet; Printer

1 x Monitor, if no printer – 2 screens


Authority For Invoking Plan: A standing authorisation is given by the Executive to the plan owner to commence the emergency, continuity and recovery activities as described in this plan, in the event of a significant disruption to the functions identified


Sub Plan Owner; GM; Financial Accountant, Human Resources Manager, Information Services Manager.



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All areas of council / employees Bank institution; other paying institutions i.e.: LG Super, ATO, Super Clearing House (alternate super funds)



Payroll process, policy and procedure document

Authority system

Payroll manual

Rules of progression

Leave Policy

Website

Award 2017

Salary Matrix

S: Drive, Payroll office

S: Drive /Corp/Pay/Procedures

Payroll office – (Need to scan)

HPe

HPe

Internet

HPe

S: Drive /Corp/Pay/Salary System 2004

Emergency Response

(Identify Immediate actions required if function is lost.)

Call IT

Contact Bank

Get Salary Matrix and Award

Staff contact list



Brief HR Staff and notify all Staff (proposed bulk SMS alert)

Consult with Bank about running emergency pay

Access and amend previous pay to ensure no large one off payments are made twice

Check for sufficient authorised token holders

Arrange base or previous pay run with Bank (see above)

Notify Staff (SMS alert)



IT (if IT the issue) Of situation, level of impact and

expected recovery timeframe

Immediately in person

(Manager) or phone

Senior

Management/ CMT

Of situation, level of impact and agreement on

alternate arrangements

Immediately in person

(Manager) or phone

Bank Of situation, level of impact and agreement on

alternate arrangements

ASAP by phone or in person

Staff Of situation, level of impact and interim alternate

arrangements

ASAP through Managers. Or

SMS alert



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Finance Of situation, level of impact and to implement

interim alternate arrangements

ASAP in person or by phone


Review emergency pay and check accuracy and any variations

Process any outstanding matters

May use additional staff resources to process backlog and current pays

Update communicate and review other payroll functions – i.e.: Super, Tax etc.



Paper records of staff and standard pay rate.

HR Officer 31/01/2020

Discuss and document emergency pay procedures with Bank

Payroll & HRM

Financial Accountant

31/01/2020

Review bulk SMS alerts ISM 31/01/2020

Find emergency Bank - who do we speak to in a crisis?

Finance Manager 31/01/2020

Cloud storage and access ISM 31/01/2020

Super Clearing House/procedures Payroll & HRM 31/01/2020

ATO/procedures Payroll & HRM 31/01/2020

Staff contact list/access IT 31/01/2020



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Records - Sub Plan


Department: Information Services Section Records

Sub Plan Owner (SPO): Records Officer

Alternate SPO: Customer Service Officer

As of

Date : 10 January 2019




Provide documents and records services to council staff

Record BCP historical documents

Provide BCP & IT DR documents to the CMT and IT when required


Loss of Records Server

IT Outage



Impact on services offered to staff




Failure of IT equipment and phone systems




Premises : Administration Building Designated BCP Location

Equipment : 1 x desktop PC and desktop phone. 1 x Document Scanner

1 x PC; 1x desktop phone; 1x Scanner (when available)




Sub Plan Owner; Information Services Officer; CMT Corporate and Community Services Member



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All areas of Council reliant on Records None



Policies:

Records Management;

Process/checklist/procedures:

HPE / Cloud

HPE / Cloud


None



None



Senior Management/

CMT




phone


Provide Records Services once server operations are restored



Develop process/checklist for accessing records backup.

Records Officer in conjunction with IT Officer

31st January 2020



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Information Technology – GIS / Mobile Devices Sub Plan


Department: Information Services Section GIS / Mobile Devices

Sub Plan Owner: GIS Officer

Alternate SPO: Corporate Services Support Officer

As of

Date : 10/01/2020


Provision of mobile phone services to council operations

Provision of GIS services (Mapping)

1 day

3 Days

1

3


Provision of mobile devices

the provision of maps and addressing information

Support the IT Staff


Loss of mobile service (voice/internet communications)

Loss of access to server and GIS functions (mapping)


Unable to communicate within the organisation

Unable to communicate with external organisations

Impact on all council’s GIS services

Impact on BCP functional operations


Access to computer

Access to Apple computer

Access to server

Access to printer

Identified Interdependencies: All areas of council reliant on mobile phones and mapping


Premises : Office space Small work space

Equipment : 1 x desk ; 1 x PC; 1x Apple Laptop 1 x desk; 1x PC; 1x Apple Laptop




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Authority For Invoking Plan: A standing authorisation is given by the executive to the sub-plan owner to commence the emergency, continuity and recovery activities as described in this plan, in the event of a significant disruption to the functions identified.


Sub Plan Owner; Information Services Manager; CMT Corporate and Community Services Member


All areas of council Emergency Services



Policies:

Lachlan Shire Council - Mobile Devices Policy - Sept 2019;

Lachlan Shire Council - I.T. Security Policy;

Supplier List

BCP emergency Exec contact list

Procedures:

MDM – Procedures

Registering new SIM cards

Cloud / USB / Printed Copies

Cloud / USB / Printed Copies


Contact IS Manager (authorise DR measures) Contact Telstra for supply of additional handsets (mobile) Contact Telstra for mobile service and management Download contact lists and arrange printing for distribution Contact Telstra for service requirements (i.e.: if local tower is out or inadequate) Print MDM Device List with Names and Numbers and distribute



Assist IT to install 4G mobile router(s) for Internet Access,

If required, assist to move the backup servers and rack to the new location.



Senior Management Of situation, level of impact and inform

of proposed action/seek instructions

2 hrs – by mob phone; meeting

Staff Of situation, level of impact and interim

arrangements

1 day – via Managers, mobile

phone or in person

Contractors & suppliers Of situation, seeking assistance with

services and equipment

ASAP – by mobile phone

Customer Service Of situation, level of impact and Interim

arrangements.

ASAP by phone or email or via

Managers



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Refurnish staff with it mobile devices Print maps and restore GIS Services Monitor help desk and support IT Work with suppliers



Liaise with Telstra regarding the possibility of access to trailers if system is down

ISM, GISO 29/2/2020

Obtain Non Telstra SIMs to activate if Telstra service is out.

ISM, GISO 29/2/2020



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Library - Sub Plan


Department: Community Services Section Library

Sub Plan Owner (SPO): Librarian

Alternate SPO: Library Assistant

As of

Date : 10/01/2020



Functional/Services Overview:

Libero Connection

Internet and Council Communication

Tourist Information


Loss of Libero Connection

IT Outage

Flood/Fire/Vandalism

Loss of library building

Loss of phone communications

Loss of microfilm and Local history items

Tottenham branch exchange process



Loss of use of Library as Business Continuity Centre



Failure of computer/IT equipment and phone systems

Unavailability of Library building through disaster

Access to Library resources and materials



Premises : Library Building Designated BCP Location (BCCC)

Equipment : 2 x desktop PC and desktop phone ; 1 x Mobile Phone ; 1 x Printer / Scanner ; 10 x Public Access PCs

1 x PC; 1x desktop phone



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Staffing Levels : 1 PPT – 4 CAS 1 FTE or 1 PPT



Sub Plan Owner; General Manager, CMT Corporate and Community Services Member, Communications and Engagement Officer


All areas of Council reliant on Library Public, State Library of NSW



Policies:

CSG048 Library collection development policy

CSG052 Library membership and loan policy

CSG056 Library photocopying

CSG057 Public internet usage policy

HPE / Cloud

HPE / Cloud

HPE / Cloud


Notify CMT

Notify IT and Libero of loss of service

Notify Communications and Engagement Officer



PC access to Libero



Senior Management/

CMT




phone

IT Of situation, level of impact and estimated



phone

Libero Of situation, level of impact and estimated



phone

Communications and

Engagement Officer




phone


E-services when current/new premises is available



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Arrange for new stock if required



Libero – document outlining access from different locations

Technical officer 31.1.2020



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Children’s Services - Sub Plan


Department: Community Services Section Children’s Services

Sub Plan Owner (SPO): Coordinator Children’s Services

Alternate SPO: Educational Leader / Admin

As of

Date : 13/01/2020


Child Care 3 2


Caring for children at centre (35 Marsden Street)

Daily operations at child care centre


Loss of Computer Services

Loss of Communications

Flood/Fire/Pandemic

Loss of Children’s Services building



No Services – No Fees



No care to children with working parents

Failure of computer equipment and phone systems

Unavailability of Children’s Services Building through disaster



Premises : Children’s Services Building Designated Alternative Location

Equipment : 4 x desktop PCs and desktop phones; 1 x Mobile Phone; 1 x Printer / Scanner; 4 laptops; 6 iPads.

1 x PC; 1x laptop; 1 x mobile phone; 1 x iPad

Staffing Levels : 3 FTE & 4 FTE on Fridays 3 FTE & 4 FTE on Fridays




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Sub Plan Owner; Customer Services Supervisor; Finance Manager; CMT Corporate and Community Services Member


Staff Children

Families



Policies:

Emergency Evacuation

Lockdown Procedures

Laws & Regulations

Enrolments

HPE / Cloud / Hard Copy / USB


Call 000

Evacuate to on-site/off-site point

Children Attendance List – Staff List

Notify Senior Management / CMT

Notify Regulatory Authorities

Document Actions & Decisions

Contact Parents / update



Move children and staff to alternative building so we can continue to provide care

Prepare and notify parents of alternate drop off / pickup arrangements



Senior Management/

CMT




phone

Staff Of situation, level of impact and estimated


By phone

Parents Of situation, level of impact and estimated


By phone and/or email

Notice on gate (If possible)

Refer to Children’s

Services Mobile Sub

Plan if vehicle affected.

Of Loss of Services As soon as practical.



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Recover any equipment / resources

Order new / replacement equipment / resources

Relocate Staff & Children to alternative location

Evaluate future staffing requirements



Check with IT for document storage and distribution.

Children’s services Coordinator 31 January 2020



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HACC - Sub Plan


Department: Community Services Section HACC

Sub Plan Owner (SPO): HACC Coordinator

Alternate SPO: HACC Administration Officer

As of

Date : 10/01/2020




Providing Services to the over 65 in the community

Services including Meals, Handyman, In town transport, Social Support, Respite & wellness checks

Communicating with clients and helping with the day to day task


Loss of Computer Services

Loss of Communications

Flood, Storm Damage

Loss of HACC building

Loss of Data

Loss of HACC Car

Loss of Staff members



Impacted on Family members of clients



Failure of computer equipment and phone systems




Premises : HACC Building Designated BCP Location

Equipment : 3 x desktop PC and desktop phones ; 1xMobile Phone;1xPrinter/ Scanner,1x car

1 x PC;1x Printer, 1x mobile , 1x Car




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Sub Plan Owner; Customer Services Supervisor; Finance Manager; CMT Corporate and Community Services Member


All areas of Council reliant on HACC HACC Clients



Policies:

HACC Management; HPE / Cloud


Contact Sub Plan Owner

Contact CMT

Contact Staff

Contact all service Providers and contractors to HACC services (Village Kitchen, Australian Unity, Neighbourhood central, Handyman contractor)

Communicate with Clients



Notify Staff

Consult Services providers and Contractors

Consult Clients

Updated CHSP Client list and Package Clients



Senior Management/

CMT




phone

IT Of situation, level of impact & timeframe of

expected outage


phone

Clients Of situation, level of impact ASAP in person or by Phone

Services Providers &

Contractors

Of situation, level of impact ASAP in person or by Phone



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Once servers and all IT services are restored, business as usual.



Cloud Storage IT 31/01/2020

Service Providers and Contractors List Coordinator 31/01/2020

business continuity plan - lachlan shire · 2020. 2. 23. · spo sub plan owner responsibility...

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