business communication ppt @ bec doms mba
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Business communication ppt @ bec doms mbaTRANSCRIPT
Business Communication
What is Communication?
Communication is the giving and receiving of feedback between individuals and/or groups for the purpose of exchanging information.
What is Business Communication?
Business communication is the giving and receiving of feedback between individuals and/or groups for the purpose of exchanging information and altering or enhancing performance.
Effective feedback is the core component in all communication.
Effective Feedback will:
Reinforce or enhance good performance or behavior
Change undesirable performance or behavior
Make a tremendous difference in the performance of an individual or team
What will be covered today?
Reinforcing or enhancing good performance or behavior through effective feedback
Changing undesirable performance or behavior through effective feedback
Using effective feedback to manage conflict
Why are we covering these topics?
Studies have shown that up to 90% of a manager’s time is spent on some form of communication
Corporate Leadership Council Fairness and accuracy of informal feedback is the
number one performance driver (out of 106 identified drivers)
Why else?How do you benefit by focusing on effective
feedback?
Feedback:
Feedback is a two-way street
Receiving Feedback Giving Feedback
Let’s look at Receiving Feedback
Receiving Feedback
Seek out feedback and use it to improve your own performance.
You will become more successful in your position if you view receiving feedback as an opportunity for learning and growing.
Group Feedback:
Who gives us feedback? What kind of feedback do we get? What kind of feedback is difficult to
receive? Have you ever received feedback that is
confusing or unclear?
Group Activity
So, what is effective feedback?
Frequent
Accurate
Specific
Timely
FAST
Conflict Management
What is conflict?
A potential by-product of ineffective feedback.
Conflict
Conflict: Hurts productivity Hurts quality Hurts service Hurts morale Hurts working relationships
Conflict
No matter what the circumstances do not look at the conflict as a “win or lose” situation
Your focus should be on what's best for everyone