business administration level 1 award pp 4 oct 15
TRANSCRIPT
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Administration (Business Professional)Level 1 AwardTutor: Michelle [email protected] 354413
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Induction Fire evacuation
Toilets
Smoking
Phone calls / appointments
Commitment = 7 weeks
Absences
Brews – 25p per session
Questions?
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Learning outcomes – Week 4 LO 1: Take part in an icebreaker LO 2: Re-cap on last week’s session LO 3: Follow instructions to complete
administrative task 3LO 4: Be observed whilst welcoming visitors at the Waterside reception (WV unit 1.1 – 1.5)
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IN PAIRSComplete the ‘TIME
MANAGEMENT’ hand-outThis is double sided
10 minutes
ICE BREAKER
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Re-cap
Tell me what we covered last week
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Home workYou needed to….. Research (or ask around) about what
administrative/reception staff would generally wear to work
Whole class discussion to see what you found out
When you come in this week you needed to dress appropriately for the role of welcoming visitors.This will be your dress code for the rest of the
course.Complete Pg 9 of your workbook
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Reception - Observation
In pairs or trios if needed, you will be observed whilst covering our reception area here at Waterside (30 minutes each pair)
You are to familiarise yourself with the paperwork at Reception
If the phone rings, you need to answer it (A hand-out is available to guide you)
If someone comes to reception, you will need to ask them to sign in and help them with their enquiry (Paperwork available)
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What are you being observed on?
Turn to page 11 in your workbook and look at your Visitor’s Log. 1.1 Welcome visitors and establish the purpose for
their visit 1.2 Follow organisational procedures for receiving
visitors 1.3 Answer routine questions 1.4 Make visitors feel welcome during any period of
waiting 1.5 Use appropriate tone and language, including
body language, when dealing with visitors
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When you are not covering reception….
You will need to log on to a computer and create a spread sheet (using excel) to store people’s information on
The information will be given to you on a sheet of paper
You need to check the document for spelling and accurate inputting
Once you have done this you will need to email it over to me – Send me a PROFESSIONAL email telling me why your are emailing me, what you are including and what you would like me to do now.
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ANY QUESTIONS SO FAR
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Let’s begin!
Any Volunteers for the first cover of reception?
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Feedback from Reception Task
Share with each other how it went
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WORKBOOKYour first unit should now be complete I will take your workbooks this week to assess
them and give you feedback – Make sure EVERYTHING is in your file when you hand it in, including any additional evidence - make sure this is signed
If you have completed any work on ItsLearning, make sure you have wrote this in your workbook
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Did you….. LO 1: Take part in an icebreaker LO 2: Re-cap on last week’s session LO 3: Follow instructions to complete
administrative task 3 LO 4: Be observed whilst welcoming visitors at
the Waterside reception (WV unit 1.1 – 1.5)
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Home workThis will be set on ItsLearning
State how treating visitors politely and in a positive way will benefit an organisation (WV unit 2.1)
Please write your answer in full sentences.
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Remember the dress code for next week