business administration level 1 award pp 5
TRANSCRIPT
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Administration (Business Professional)Level 1 AwardTutor: Michelle [email protected] 354413
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Induction Fire evacuation
Toilets
Smoking
Phone calls / appointments
Commitment = 7 weeks
Absences
Brews – 25p per session
Questions?
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Learning outcomes – Week 4
LO 1: Be observed whilst welcoming visitors at the Waterside reception (WV unit 1.1 – 1.5)
LO 2: Complete administrative task 3 LO 3: Complete administrative task 4
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Reception - Observation
In pairs or trios if needed, you will be observed whilst covering our reception area here at Waterside (30 minutes each pair)
You are to familiarise yourself with the paperwork at Reception
If the phone rings, you need to answer it (A hand-out is available to guide you)
If someone comes to reception, you will need to ask them to sign in and help them with their enquiry (Paperwork available)
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What are you being observed on?
Turn to page 11 in your workbook and look at your Visitor’s Log. 1.1 Welcome visitors and establish the purpose for
their visit 1.2 Follow organisational procedures for receiving
visitors 1.3 Answer routine questions 1.4 Make visitors feel welcome during any period of
waiting 1.5 Use appropriate tone and language, including
body language, when dealing with visitors
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When you are not covering reception…. ADMIN TASK 3
You will need to log on to a computer and create a spread sheet (using excel) to store people’s information on
The information will be given to you on a sheet of paper
You need to check the document for spelling and accurate inputting
Once you have done this you will need to email it over to me – Send me a PROFESSIONAL email telling me why your are emailing me, what you are including and what you would like me to do now.
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ADMIN TASK 4 Log on to your email account Send me an email, in reply to the following;Hello, I have booked tickets for a theatre show on the 17th of December. I haven’t received my tickets yet. Please could you send me details of where the venue is, door opening times and when the show finishes.Thank youMichelle.
Criteria to be assessed: 3.1 Produce routine business documents using the appropriate communication style
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Home workYou needed to….. State how treating visitors politely and in
a positive way will benefit an organisation (WV unit 2.1)
For anyone who is not up to date with their portfolio/ItsLearning – You MUST ensure you take your portfolio away and this is complete by next week. Resources to help you are on ItsLearning
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ANY QUESTIONS SO FAR
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Feedback from Reception Task
Share with each other how it went
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DID YOU….. LO 1: Be observed whilst welcoming visitors at
the Waterside reception (WV unit 1.1 – 1.5)
LO 2: Complete administrative task 3
LO 3: Complete administrative task 4
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Home workThis will be set on ItsLearningUnit: Creating business documents
LO 2: Know why it is important to use the right communication style in business documents
You need to; AC 2.1: Give examples of when to use a formal or informal communication style
Please write your answer in full sentences and ensure you have covered both informal and formal communication styles
in your answer.
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Remember the dress code for next week