building successful social work teams · 2011. 9. 21. · motivational leadership building...
TRANSCRIPT
Motivational Leadership
Building Successful Social Work Teams
Pam Haithcox Eggleston, MSW, MBA
SSWLHC September 21, 2011
Lead and inspire people. Don’t try to manage
and manipulate people. Inventories can be
managed, but people must be led.Ross Perot
Friday vs Monday….
What?What characteristics do we need to be motivational leaders?
� The “What” is getting our staff onboard
and in line with our organizational,
departmental, and professional goals.
� What are characteristics of an
exceptional leader? What have you
observed in effective leaders that you
have admired?
Why?
Why do we need to worry about being exceptional leaders?
� Increase in staff skill level
� Increase in patient satisfaction
� Increase in quality care
� Decrease in staff turnover
� Decrease in LOS
� Decrease in mortality rate
Where?
� Where do you spend most of your time
and Energy? Conversation? Focus?
“60% of employees who leave a
position, do so because of their
relationship with their direct
supervisor.” Buckingham and Coffman, 1999
Who?� How do you identify emerging
talent?
� Special Projects
� Discussions with staff
� Practicum Instructors
� Interim assignments
� Send staff to supervisory/administrative training
� Sit in on interviews to scope out next generation of talent
� Succession planning with leadership team
10 Basic Skills for Leadership:
� Ability to run effective meetings
� Manage financial resources
� Answer tough questions
� Identify and hire the right talent
� Deselect poor performers who are unwilling or unable to improve
� Practice critical thinking
� Have ability to develop talent
� Understand the external environment and its implications on the organization
� Be Positive
� Communicate without blame
The Studer Group, 2009
“As we look into the next century, leaders will be those who empower others.”
-----Bill Gates
How do your employees
know when they are successful?
So what motivates YOUR employees??
Case Examples
� Tom Sawyer
� Day Care Parents
� Children Drawing
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Who are your top performers?
What have you done for them lately?
Who are your bottom performers?
Do they know they are the bottom performers?
And what about those “average”“middle of the road” performers?
Top 5 Workplace Incentives
1. Written thank you from Manager/Executive team
leader
2. Personal thanks from manager
3. Promotion for performance
4. Public Praise
5. Morale building activities
What’s missing from that list?
A written thank you is the top incentive for improving staff performance!
I can live for two months on a good compliment.
Mark Twain
Bibliography
Buckingham, Marcus, and Curt Coffman. FIRST, Break all the rules. Simon and
Schuster, 1999. Print.
Hackman, Michael , and Craig Johnson. Leadership a Communication
Perspective. Waveland Press, Inc, 2004. Print.
Kouzes and Posner. The Leadership Challenge. Jossey-Bass, 2002. Print
Pearce, Terry. Leading Out Loud. Jossey-Bass, 2003. Print.
Pink, Daniel. Drive The Surprising Truth About What Motivates Us. The Penguin
Group, 2009. Print.
Sidle, C. Clinton. The Leadership Wheel. Palgrave Macmillan, 2005. Print.
Studer, Quint. Hardwiring Excellence. Florida: Fire Starter Publishing, 2003. Print.
