INGENERIE TECHNOLOGIES

Presenter’s NameVenkata Suresh

G.Karthik

INGENERIE TECHNOLOGIES PVT. LTD India’s No.1 Online

Ticketing System

Ingenerie Ticketing system

Powered by Abhibus

Support@ptcsonline.i n

Overview

Bug Tracking (or) Issue Tracking System (also ITS, trouble ticket system, support ticket, request management or incident ticket system) is a computer software package that manages and maintains lists of issues, as needed by an organization. Issue tracking systems are commonly used in an organization's customer support call center to create, update, and resolve reported customer issues, or even issues reported by that organization's other employees. A support ticket should include vital information for the account involved and the issue encountered. An issue tracking system often also contains a knowledge base containing information on each customer, resolutions to common problems, and other such data.

Bug Tracker is a support software is used to track and manage service interactions, whether by phone, over by web, through email, by social media, or even face to face.

Support includes case management and Ticket Tracking system, Ticket Automation, Internal collaboration, self service operations with advanced features.

LOGIN: To access the login page of the bug tracker, please type the following address in browser. support.ptcsonline.in

Enter user name and password

Login page

After Logged

in

Log Information

Enter Complaint Item Id to search

Search Results from Item ID

Comments Window

To Create New Item Id Click here

Enter Issue Type, Name of person who raise ticket

Description window

Choose Project from Drop Down list (For Ex.MTC/SETC)

Choose Organization from Drop Down list (For Ex. Ingenerie, Abhibus, Analogics, etc..)

Choose Category from Drop Down list (For Ex. ETM, Charging Rack, Network, etc..)

Choose Priority from Drop Down list (For Ex. High, Medium, Low)

Choose Assigned to from Drop Down list (For Ex. Admin, Ingenerie supp, Analogics Supp)

Default Every user should assign to Admin

Choose Status from Drop Down list (For Ex. Open, In progress, Reopened, Closed)

Comments window should be updated by each and every user with dates provided for every updates

as it makes easier for admin or user to give current status on the complaint raised

Click here to Create

Use previously save settings for project, category, etc..,

A New Ticket is Created

We can update changes, comment on status of

the Complaints

Comments history and recent updates

of complaints

Click here to view all bugs, Open bugs assigned to me, bugs with attachments etc…,

The flag color indicates the nature of complaint priority status high, medium, low

(For ex., pink color indicates High)

This window indicates the complaint status is open

This window indicates the complaint status is In Progress

This window indicates the complaint status is Reopened

This window indicates the complaint status is Closed

Click here for Log off

By G.Karthik Customer Support