bt global services portfolio vision

Portfolio Vision

Beyond. The Network

Neil Sutton, VP Global Portfolio

Tech trends will continue to impact the consumption

of ICT and network services

Security and Compliance

Across Hybrid environments

Utility Software

Apps store for the enterprise

Proliferation of Devices

Users expect device and

application choice

Video

Video revolution on many fronts:

videoconferencing, video clip sharing,

streaming events, on-demand,

surveillance, and digital signage

Incomprehensible connectivity

Of any device leading to the

creation of smart communities Consumerisation

•When is “ good enough”

good enough

•simplicity

Utility Computing

Consumption from Cloud

– both private and public

In response to these trends, key strategic CIO

priorities will continue to evolve

Connectivity

Effective connectivity

solutions with single point of

responsibility

Industry Solutions

ICT and Network services

specific to their industry

Advisory & Implementation

Practical support from

vendors in addressing

business needs

Collaboration Tools

Tools for internal and

ecosystem collaboration

and improving productivity

and innovation

Computing Platform

Assured performance of

their infrastructure and

applications

Sourcing

Strategic suppliers

relationship to source

appropriate services to solve

business needs

Security

Adequate and affordable

security for their ICT

solutions

BT Compute – Our proven experience in delivering

New iPhone app to create a new channel to market.

Developed and hosted on demand.

“ We have the optimum processing

capacity available at any time”

Pets at home

Alcampo, Spanish retailer

Upgrading it’s website to drive better service and more sales.

Service delivered locally, in a fraction of the time at half the cost.

“ The response from BT has been great

meeting our requirements perfectly”

BT Compute – Our proven experience in delivering

Global logistics business

Fast and flexible for a new land freight application.

Flexible commercials zero capital investment required meant

a faster and better ROI.

“ On Demand Compute met high security requirements”

Last minute request for hosting capacity to support a charity event.

Delivered in hours at 15% of the cost.

“ It really was just a phone call. The whole

experience has been really positive”

Konecta

http://www.grupokonecta.com/index_en.html

BT One – Our proven experience in delivering

ABN AMRO – Onevoice Global VPN

£2m per year savings.

Global voice consolidation, with common standards and central

control across 3400 worldwide branches and 105,000 staff. BT

provided a Onevoice solution, a fully managed end-to-end voice

VPN with flexible tariffs saving ABN AMRO £2m a year.

Streamlining administration costs.

“The BT One Cloud solution means we get loads of extra

facilities at no additional cost. Moreover, because it’s a cloud-

based managed service, we can keep internal costs low and

concentrate on our day jobs”

National Express – IP telephony & voice services

http://www.google.co.uk/imgres?imgurl=http://moneynewsupdates.com/wp-content/uploads/2010/06/wpid-1277640969_national-express-large.gif&imgrefurl=http://moneynewsupdates.com/travel-with-national-express-at-competent-rates/&usg=__x6c3c4Rx0nzuNgGQXZpa_vTAULc=&h=452&w=543&sz=12&hl=en&start=4&zoom=1&itbs=1&tbnid=3v3MZnGdAZpjnM:&tbnh=110&tbnw=132&prev=/images?q=national+express&hl=en&safe=active&sa=G&gbv=2&tbs=isch:1

BT One – Our proven experience in delivering

Migrated away from their complex legacy voice estate which supported

over 3000 sites, to a IP based solution using BT One Cloud.

They achieved a combined annual saving of 20% for their Data and Voice

Services with minimal capital investment.

Major distribution company

Global Business finance company

Wanted to bring together disparate banking entities for a merger and

acquisition ensuring that they accommodated to varying users needs.

Using a scalable pay as you go solution with One Cloud, they

consolidated their communications to a single supplier and saved

10% on their annual savings.

BT Contact – Our proven experience in delivering

A feature rich platform integrating IVR, call recording, skills based routing, and

reporting – into a single easy-to-use on demand package.

30% saving on their annual bills, improved responsiveness and reporting

“ We now have a contact centre platform that will stretch

as we grow, and meet our business needs well into the future”

Facilities management Company

Glaxo Smith Kline

Legacy technology was replaced with a cloud, subscription based platform.

Call recording facilities now provide a safeguard for the consumer, while

advanced routing and multi-channel capabilities aid improved customer service.

“ It was very competitive in price and the functionality was very

good. The management interface was really user friendly too.”

BT Contact – Our proven experience in delivering

Centralised healthcare customer service into a single building.

Service level targets are now being exceeded, while the flexible

pay-as-you-go model is providing newfound business agility

“There was no capital expenditure involved in its implementation

and it’s very easy for non-technical people to use”

Air Products medical

Our customers and partners see the benefit

BT’s core Network infrastructure and Cloud Compute

services bring a flexible, scalable global capability with

support and assurance options that differentiate them in

a crowded market.”

MD Pharma Customer

“

The flexibility the system gives Crabtree and Evelyn also has important financial implications. If the

company needs to open up new pop us stores in the run up to Christmas, or simply get more point of sale

systems online to cope with customer demand, we can simply switch on new servers within the hour.”

Tim Johnson, IT director, Crabtree & Evelyn

“

BT has a well deserved reputation for innovation

and thought leadership helping us push the

logistics industry at the forefront of global change.”

Petra Kiwitt, Executive Vice President,

DHL Solutions & Innovations.

“

Envisioning the future together…

Map Business objectives

Translate to IT goals

Map on:

Measurable outcome

Dependencies

Process change

Enablers

The approach The framework

CRM BT Contact Relationships that grow

IT Services BT Compute Services that adapt

BT Assure Security that matters Security

Unified Communications BT One Communications that unify

Network Services BT Connect Networks that think

Investing for tomorrow

Our portfolio

CUSTOMER

On Demand Compute

Private Compute

Multi-Channel Contact

Cloud Contact

Inbound Contact

Auto Contact

Field Force Automation

Secure Remote Access

Supply Chain Solutions

Mobility Lifecycle Management

Flexible Working Services

Assure Web Security

Assure Message Scan

Assure Managed Firewall

Assure Threat Monitoring

Assure Intrusion Prevention

SHDS Connect

Optical Connect

Access Services

Enterprise Broadband

Enterprise Connect

Ethernet Connect

One Managed

One Voice SIP Trunking

One Voice Global VPN

One Cloud

One Conferencing

One Video

Bringing it all together – Ecosystem

• Manufacturers rely on a complex web of suppliers and customers

• Regulatory and market forces increasingly demanding efficient supply chain and end-to-end integrity

• Collaboration across the supply chain is therefore key for competitive edge – and the challenge is global in scale

Manufacturing Company

Manufacturing

Site

HQ

Branch

Office

Distribution

Centre

Contract

Manufacturer

Tier 1

Supplier

3PL Logistics

Provider

Tier 2

Supplier

R&D

Site

Retailer

Distributor

Distribution

Centre

3PL Logistics

Provider

Shipper

Mobility

R&D Ecosystem

Virtual Data

Centres

Supply Chain

Tracking Solutions

Virtual

Contact Centres

Federated

Collaboration

(UCC)

Secure Supply Chain

Messaging

Secure Virtual

Private Network

Global banking & FM

Low latency services for algorithmic

trading. Proximity hosting for

access to global markets

Global government e.g. health

Secretarial services such as translation

of dictated notes to speed up consultations

Global consumer products e.g retail

Shared infrastructure and rich

applications to improve store footfall

Global commerce e.g. pharmaceutical

Shared infrastructure for non

competitive drug research

Global government e.g education

Applications and content for

schools delivered through

virtual desktops

Delivering against our vision

BT Connect (Cloud enabling)

Vert

ical in

itia

tives

Clo

ud p

latform

initia

tives

Iaa

S

PaaS

& S

aaS

Professional services

Cloud management services

BT One (UCaaS)

Private Cloud

Private Compute

Hosted on your

premises or BT’s

Public Cloud

On-Demand Compute

Global

Public Cloud (multi-tenanted)

3rd Parties

Global banking & FM

Low latency services for

algorithmic trading.

Proximity hosting for

access to global markets

Global government e.g. Health

translation and dictation

services to speed up

consultations admin

Global consumer products e.g retail

Services for faster store

deployment and increasing

footfall.

Global government e.g education

New generation of

services for students

without the hassle of

desktop management

Global commerce e.g. Pharmaceutical

non competitive drug

research faster

Changing the way we bring services to market

Open Innovation – making it real for our customers

• Working with

customers

to trial new

innovations.

• Obtain early market

feedback and test

commercial

attractiveness and

commercial viability

• Define community,

qualify and prioritise

opportunities.

• Research prototype to

refine concept in

partnership with

community

• Ideas for new products

and services

• Ideas for changing

commercial models

and value propositions

• Ideas to make things

faster

• When concepts

have been proven

with customers

then they will be

down-streamed to

product platforms

Idea generation

Strategic collaboration

Customer trials

New products & propositions

• Pharma

• Life sciences

• Compound sequencing

• Partners

• Key customers

• Research prototype

• Hot House

• Demos

• Feedback

• More Ideas

• Incubator test

• Substantiate benefits

• Build the business case

A recent example

• Saas Retail POS

App

• Cloud Contact

• On Demand

Compute

• Innovation service

• One Cloud & One

Voice global rolled out

• Private Compute

Customer collaboration

on key initiatives

• Education

• Pharma

• Trading

• Health

• One Voice

– SIP Trunking

– Anywhere

Vertical initiatives

• Enabling supply

collaboration

• Service to

improve

preventive Health

care

• Cloud Compute

– Catalogue

– ISV On

Boarding

Vertical initiatives

• Apps stores for

retailers

• Enabling

collaboration for

Pharma

• New on demand

services for

wholesale

banking

• Cloud Compute

– Global multi

vendor

capability

– Enhanced

global

Compliance

– Global

expansion

Making it real

Now 3 months 6 months

A known path to success

Vertically focussed – making it personal Operations across the world in a wide range of sectors. Sector specific

teams 1500+ people

Investing in global availability & service

Peace of mind – making it happen A Global leader serving 7000 customers in more than 170 countries worldwide

Open Innovation – challenging the boundaries $1bn investment in global research in 2011, filing 62 new patent applications

A Services based approach – making it real 6500+ staff in 43 centres in all major regions around the Globe

All underpinned by BT Connect a world class

cloud delivery infrastructure

bt global services portfolio vision

Technology