Bryan S. Eubank6594 Grumio Court, Las Vegas NV 89141

(949) 200-0454Bryan.Sebastian1@outlook.com

Summary:Priority is to provide the highest level of Customer Service to the clients and to maintain minimal down-time. Have good communication skills, able to prioritize, and resourceful. Also eager to learn the environment and being part of a great team will achieve these goals.

Certifications:CompTIA A+ Certified

Areas of Proficiency:-Windows 2K/XP/7 -Desktop/Laptop Support - MS Office 2K3/2007-Outlook -LAN/WAN Networks -Citrix Metaframe-Active Directory -Remote Admin/Altiris - HP Printer Repair-Remedy (Ticketing System) -Symantec Ghost

Experience:

OneWest Bank (Formerly IndyMac Bank) Irvine, CA June 2006 - Dec. 2014IT Supervisor - Desktop Services IrvineIndyMac Bank Irvine, CA 2004 - June 2006Systems Analyst - Desktop Services Irvine Supervised team consisting of four technicians Onsite support for Irvine Satellite Office (Mortgage Sales & Servicing):

- Averaged 800 and up to1000 users Onsite Support for Financial Freedom (Reverse Mortgage) Executive Support Changed priority of dispatched (not yet acknowledged or assigned) tickets if necessary Monitored all open priority 1, 2 and 3 tickets for service level adherence and solution activity Support Remote VPN users nationwide Support of Bank Branches in the Southern California area Hardware and software support for various departments throughout the company Responsible for the installation, upgrade, maintenance, and repair of networked computers, laptops, and printers Map network drives and printers Performed computer moves

- Site-to-site - Bank Branches

Use Remedy ticketing system to track tickets and assets Configured E-mail accounts using Outlook Exchange Use Ghost to roll out windows XP on workstations Desktop Service Team contributed to success of Windows 7 Rollout Primary site for Emergency computer setups

- Last minute requests for new/temporary/relocations of departments- Setups for natural disasters e.g. wildfires

Responsible for maintaining 2 Training rooms (50 PCs) Assisted Network and Server Team via phone for onsite issues

- Troubleshooting- Swapping of hardware, HDDs, etc.

Assisted in acquisition of La Jolla Bank Travelled for Projects

- Assisted with setup of new site in Austin, Texas- Coverage for techs - Pickup and delivery of computers from Austin to California

Acquired by and became FDIC - Irvine Main Site (post IndyMac Bank - 1 Year)

CompNet Service Burbank, CA 1996 - 2004

Computer Technician/Service Manager VAR for Novell, Toshiba, Compaq, HP, and Apple Toshiba, HP, and Compaq Certified Contracted by HP and Compaq to perform Hardware Recalls

- Swapping out System Boards in Laptops Software and Hardware repairs for walk-in and various clients

- Disney- Universal Studios- IndyMac Bank- Bank of America- Bank of the West- Paramount Studios- Toshiba

Performed HP Printer Servicing & Repairs Coordination and Lead on large scale projects/moves Provided updates to customers on Priority 1 problems after initial response or as needed Changed priority of dispatched (not yet acknowledged or assigned) tickets if necessary Monitored all open priority 1, 2 and 3 tickets for service level adherence and solution activity

Contact Info:

Please contact FDIC Help Desk for IMB Employment Records: 

OneWest Bank, a division of CIT Bank, N.A. (800) 669-2300888 East Walnut Street Pasadena, CA 91101

CompNet Service (818) 563-5044

References:

Thomas Stravino (President) Computer Network Support & Service Inc.                  (818) 563-5044  Joel Loeb (Manager II) OneWest Bank IT-Systems Planning and Design (949) 836-3323 Yadranka Rupcic (VP) OneWest Bank Corp-Policies and Procedures   (949)727-7670 Ann Weiner (Director) Financial Freedom  FF Office of the CEO                 (949) 341-1777