Brittany A. Morris 34495 Mitigation Trail, Callahan, Florida 32011 Phone: 904-304-3360 Email: brit333@ymail.com

Summary of Qualifications:

8 years overall experience in a customer service environment, administrative assistant environment, and quality service assurance environment effectively ensuring customer satisfaction and resolving customer issues.

➢ Proven talent to interact professionally and efficiently with individuals at all levels ➢ Demonstrate ability to isolate problems, provide support for creative solutions, process improvement,

and provide quality assurance for team members ➢ Responsive to confidential and sensitive matters ➢ Trained in preparing Excel spreadsheets, Word documents, PowerPoint presentations and other

functions of Microsoft Office applications and web-based software ➢ Strengths include fact-based decisions making, strong written and oral communication skills, time

management skills, customer service skills, self starter and ability to work independently ➢ Ability to handle high volume calls at a fast pace while providing helpful customer service ➢ Proven talent to prioritize job duties and complete in timely manner.

Education: Florida State College of Jacksonville, Jacksonville, FL – Associates Degree in Business Administration First Coast High School, Jacksonville, FL

Work Experience:

Chili’s Restaurant 10/08-Present Jacksonville, FL 32218 Phone 904-714-9768 Position: Server/Bartender Responsibilities: Provide quality service to customers in a timely manner while maintaining a friendly disposition.

Brightway Insurance 12/08-06/12 3733 University Blvd. W. #300 Phone 904-764-9554 Position: Administrative Support Technician, Quality Assurance Assistant, Accounting Department Assistant Responsibilities: Monitor, maintain and review customer reports/claims for quality assurance. Reconcile banking and commission transactions. Answer and route calls to the appropriate destination. Follow up and set deadlines for team members to accurately report documentation relating applications and claims policies. Responsible of inventory and ordering office supplies for corporate establishment. Complete special projects in timely manner. Plan and coordinate attendee list for special events. Set up catering with vendors within set budget.

Sylvan Learning Center 8/08-12/08 Jacksonville, FL 32218 Phone 904-757-7439 Position: Learning Assistant Responsibilities: Prepare attendance records; prepare books for lesson studies, and teacher’s assistant.

Rolfe & Lobello, Attorneys at Law 1/08-8/08 Jacksonville, FL 32202 Phone 904-358-1666 Position: Clerical Assistant/Receptionist Responsibilities: Prepared courthouse documents, legal letters, and scanned documents using Scandall software, answered telephone and filing.

P

References available upon request.