bring it on fight fraud and abuse volunteer-com_loudan county
TRANSCRIPT
Volunteer Community Ambassador Program
Loudoun County, VA
Community Leader Model revised to Grassroots Engagement Model
Fraud & Abuse Trends
National Local O #1 NeglectO #2 Financial
Exploitation
[Highest risk factors:female, older age, disabled, dementia, LTC residents]
[Source: National Center on Elder Abuse]
O #1 Self–neglectO #2 NeglectO #3 Financial Exploitation O #4 Mental AbuseO #5 Physical Abuse
[Source: VA APS 2014]
Prevention vs. InterventionAction of stopping
something from arisingAction or process of
intervening
O Ambassador as confidantesO AAA link to community (eyes &
ears)O Arrange crime prevention
presentationsO File of Life Cards (refrigerator &
wallet)O Elder Abuse Awareness
campaigns O Ombudsman (both)
O Adult Protective Services
O Fire and RescueO Law EnforcementO Ombudsman (both)
Impact
O Unexpected benefitO “they came to us”
O Raised agency visibility O Expanded knowledge about servicesO Outreach increased by 145%O Strengthened community relationshipsO Enhanced Aging & Disability Resource Center conceptO Grassroots advocacy attracts community influencers
6 Steps to create an
Ambassador Program
O Alliance DevelopmentO Community MappingO TrainingO Information DisseminationO Ongoing Community InvolvementO Need to Track Results
Alliance DevelopmentO Local Law Enforcement – Crime Prevention UnitO Fire & Rescue
O E.M.S.O Ambulance Reimbursement program
O Fire Alarm
O Family Services
O Adult Protective Services
O Mental Health & Substance Abuse
O Public Health DepartmentO Senior Centers & Recreation, Parks
O Adult Day CentersO Library Services
O Attorney General’s Office
O Local Non-Profits serving seniors
O Community Service Board O Disability Services Board
Community Mapping (373)
Add pics
O Senior living facilities (13)O Senior Centers (4)O Adult Day Centers (3)O Libraries (8)O Home Owners Assoc. (HOAs )
with website (36)O Neighborhood Watch (87)O Places of worship (222)
O Widow’s groupO Religious “Bible” study
O Social GroupsO Walking group O TennisO Book club
O Service GroupsO RotaryO Kiwanis
Training
O Orientation - QuarterlyO 2 hours overview
followed byO 1 hour lunch for updates
& sharingO “What if” scenarios
based on crime reports
O Resources MaterialsO NotebookO Webpage [pending]
O Data CollectionO Tracking form (paper or online survey)
Information DisseminationO Next Steps
O Follow up email after OrientationO eAlert for Crime ReportsO Tip Sheet to engage the community
O Press release with quotesO Feedback loop for AAAO Options
O List serve (pending)O Newsletter, monthly (pending Constant Contact
or Smore)
Ongoing Community Involvement
O Connect to electronic news & updatesO Attend neighborhood eventsO Post or set out relevant literature at various
locationsO Arrange educational presentations O Request a standing article space or tips column. O Ask community leaders to spread the wordO Ask your gateway service providers to keep an
eye on older adult residences.
Need to Track ResultsO Tracking form (paper & online) O Anecdotal storiesO Press releasesO Highlight successes
Tools to integrate an Ambassador Program
Share Resources Research ResourcesO Position description O Press release
templateO Tip sheet for
community engagement
O Tracking form
O ResearchO local statisticsO mandated reporters
O Create a target list to recruit Ambassadors
O Set up LogisticsO Take A.C.T.I.O.N…
Crime Report ScenarioO Discuss how the Ambassador
program can help prevent the likelihood of this happening againO Share scenariosO Apply A.C.T.I.O.N. steps using the
tips sheet for community engagement
Scenario: Fraud
O 0800 hrs. 200 block Sugarland Run Dr. Sterling. Fraud: A resident received a call from an unknown subject claiming to be from the IRS. The caller stated the victim owed back taxes. The victim learned the call was a scam after sending the caller money.
58 yo Female$387 Reload It card
• Numerous reports about scam• Law Enforcement press
release• IRS sends letter, no calls
Scenario: Grandparent Scam
84 yo White MaleAttempted to withdrawal $3k
Bank rep inquiry saved resident
Encourage to report Ask for contact information
Inquire with relatives
Resident received late night call from someone claiming to be his grandson and requesting bail money. Another male got on phone claiming to be Captain ‘So and So’ saying resident needed to go get cash from bank to pay for a secured voucher. The grandparent went to bank to withdraw cash. The bank manager questioned the need for cash. After a few follow up calls, the bank manager explained this is probably a scam.
Scenario: Fraud
5/12, 2015 1735 : Victim was contacted by a suspect claiming to be from Microsoft who offered the victim a refund on a product. Victim allowed suspect to remotely access his computer and bank account.
• 65 YO WHITE MALE• $3,000• RETIRED CIA
• Report it• Contact landline carrier to set up
“trap and trace”• Businesses already have your
personal information
Q & A
O Contact information: Email: [email protected] Call: 703-777-0257
O Share resources with each other