breaking barriers tools of social compliance 062013
TRANSCRIPT
Tools of Social Compliance
Blane WarreneSVP, Customer Communications
Webinar
Housekeeping
Tweet = During (and after) the webinar, please use #regedqanda for live discussion
Questions? Please use Questions box in the webinar panel
The webinar recording will be emailed to all attendees and registrants
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@blano’s Tag Cloud
What We Will Discuss
But first…
So how to achieve compliance effectively?
The Problem?Challenge of managing social sources
Archiving & Context
Getting the Full Story
Policies, Procedures & Workflow
Who is the next generation?
Social Sources
Content Monitoring
Interactive : Static : Correspondence
Handling Volume
Where Do We Look for Data?
Archiving & Context
Getting the Data
Defining the Data
Context = Conversations
Make use of the Data:Compliance, HR, Marketing
Getting the Full Story
Monitoring the brand
Compliments & Complaints
Missing Pages & Accounts
What Don’t You Know?
1 Train, Attest, Train some more…Disciplines
2 Archive
Its an ongoing evolution of learning
Capture the data sources you need
3 Learn from the data
Monitor, study and analyze
Social Media Archiving
Surveillance
Analysis Training
Brand Management
Customer Service
Systematic Steps of Social Media
Train
Best Practice
Tech ToolsMonitor
Adapt
Questions to Ask
• Do you use social media successfully?• What networks and data do you cover?• Can you support personal and professional devices?• What level of data do you capture?• How do you handle unplanned social platform
changes?• Do you integrate with email platforms?• Can you integrate to my other compliance
workflows?• Can you teach and coach my team and users?
Live Demo of RegEd Social Media Solution
• June 12, 2013 at 2:00 pm EDT• http://bit.ly/111Ys72
"Realize that the social media success equation isn't big moves on the chess board, it's little moves made every day that eventually add up to a major shift."
-Jay Baer
A Resource from Us
Ask us for our Compliance Kit
http://bit.ly/complykit
Resources
Educational Podcast - http://bit.ly/regedsocial“The Social Media Minute” on iTunes
Breaking Barriers to Social Webinar Serieshttp://bit.ly/regedwebinars
Quick Start Guides on Social Mediahttp://www.reged.com/socialmedia.aspx
Connect with Us on Social
Facebook – http://www.facebook.com/regedarkoviGoogle+ - http://bit.ly/regedgoogleLinkedIn - http://www.linkedin.com/company/regedPinterest - http://pinterest.com/regedarkovi/Twitter – http://www.twitter.com/regedYouTube – http://www.youtube.com/arkovibackups
Q&APlease use the "Questions" section on the webinar panel
And we'll stay and monitor #regedqanda on Twitter