bpm

© Bruce Silver Associates 20081

Which BPMS Is Right For You?

Bruce SilverPrincipal, BPMS Watch

[email protected] Watch: www.brsilver.com/wordpress

© Bruce Silver Associates 2008 2

Topics

The selection problem The BPMS Report series The Ratings report and tool


What is a BPMS?

An integrated platform to… Model, automate, monitor, optimize processes

~30+ available today, all “sound the same”

Modeling Design

ProcessEngine

User User User

ERP

Legacy

ExternalServices

RulesRu

le

Fram

ew

ork

Inte

gra

tion

Fr

am

ew

ork

Human Task Framework

SO

A M

iddle

ware

PerformanceData

BAM

Business IT


Selecting a BPMS

1. Self-assessment What type of process?

Point solution or platform for diverse processes? Who will build and maintain the solution? Business/IT interaction style

Requirements handoff or iterative/collaborative

2. Short list Match BPMS capabilities to your key requirements Leverage available research… like BPMS Report series

3. Final selection Proof of concept Due diligence Cost Vendor factors


The BPMS Report Series

FREE on BPMInstitute site www.bpminstitute.org/bpmsreport.html

Reports on 11 leading products Latest round (July 2007 - March 2008)

Appian, BEA, Cordys, EMC, FlowCentric, Global360, Lombardi, Oracle, SoftwareAG, TIBCO

… will be adding more Q3 2008 Each report 30-40 pages, lots of diagrams and screenshots

Common outline for all products Overview, architecture and environment, modeling and design,

human workflow, integration, business rules, events and exceptions, BAM/performance management, solutions and services

Research based on documentation, briefings/demos, dialog with the vendor

Objective reporting, without commentary


The Ratings Report

Evaluate each BPMS in 3 process types 11 Capabilities, roughly map to sections of the report Each capability score based on 5-8 feature scores

Capability score independent of process type Overall rating based on weighted capability scores

Capability weightings dependent on process type

Ratings Report - available free on BPMInstitute.org http://www.bpminstitute.org/research/research/article/bpms-watch-ratings-q2-

2008.html

Based on first round of reports (7/07 - 3/08) Also, user-selected weightings available on BPMS Watch site

Interactive tool, not a downloadable report http://www.brsilver.com/wordpress


Human-Centric vs Integration-Centric Processes

Human-centric focused on optimizing “work” Assigning and performing human tasks Measuring human work performance Emphasis on business-empowered implementation Ratings Report distinguishes production workflow from “case

management” Integration-centric focused on optimizing “business

integration” BPM layered on SOA Handling events and exceptions

BPMS vendors do not self-identify as human-centric or integration-centric … but offerings better in one than the other


Process Type: Production Workflow

Structured process, high volume, shared work queues Goals: optimize cycle time, labor cost, productivity,

customer satisfaction Differentiators

Dynamic rule-based task assignment Business-empowered implementation Emphasis on worklist, task UI, and performance visibility Scalable to high instance volumes


Process Type: Case Management

Unstructured process, low volume/high value, shared access to common case folder

Goals: optimize quality, compliance Differentiators

Shared case folder with data, documents, tasks Ad hoc add tasks/processes at runtime

Case status progresses by milestones, not structured diagram Team collaboration support Documents and folders


Process Type: Integration-Centric

Structured process, high-volume, “run the business”, integrating backend systems and apps

Goals: business integration, agility, meet SLAs Differentiators

Asynchronous integration infrastructure Explicit SOA support (ESB, registry, repository) Data transformation Event and exception handling


Capability Weightings by Process Type

Production Workflow

Case Management

Integration- Centric

Architecture and standards 4 2 8 Process modeling 20 3 3 Executable design 7 3 7 Human task design 25 10 3 User experience 15 15 3 Integration 5 3 50 Business rules 5 3 5 Content, team collaboration, and case management 6 50 2 Performance management 5 5 8 Events and exceptions 5 3 8 Packaged solutions 3 3 3 100 100 100


Ratings: Human-Centric vs Integration-Centric

HC rating averages Production Workflow and Case Management

BPMS Watch Rating

2.0

2.5

3.0

3.5

4.0

4.5

5.0

2.0 3.0 4.0 5.0

Integration-Centric Processes

Hum

an-C

entr

ic P

roce

sses

Lombardi

BEA

Oracle

webMethods

Cordys

TIBCO

EMC

Appian

G360

Singularity

FlowCentric


Ratings: Production Workflow vs Case Management


Ratings Details

Interactive database tool on BPMS Watch site www.brsilver.com/

wordpress Aggregated scores by

process type Feature score details Define your own feature

weightings Define your own

capability weightings


Ratings Details

Interactive tool on BPMS Watch site www.brsilver.com/






Using the Ratings and Reports

BPMS Report series intended to give a “feel” for the product Capabilities emphasized or de-emphasized What is out of the box vs custom Skills required to build and maintain General look and feel

Caveats on the ratings Ratings are based on the BPMS Reports Score reflects my preferences

E.g. Unified model/design leveraging BPMN Your capability and feature weightings may be different


In Summary

To pick the right BPMS for your organization Understand your own BPMS needs

Process type Skills to build and maintain Business-IT interaction style

Use the BPMS Reports, Ratings Report and tool to help create the short list

Identify leaders from the Ratings Get a feel for the products from the BPMS Report series Fine tune your requirements with the interactive tool

Engage directly with shortlist vendors to do final selection Consulting help is available

Contact [email protected] (831) 685-8803