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Prof. Michael zur Muehlen

Center for Business Process Innovation

Howe School of Technology Management

Stevens Institute of Technology

Michael.zurMuehlen@stevens.edu

Business Process Management Training, Courses, Certi!cate

Stevens Institute of Technology ! Premier private technology-oriented research University, founded 1870

! Campus in Hoboken NJ (15 min from midtown Manhattan), of!ces in Washington, DC

! 2300 undergraduate, 3500 graduate students

! Notable graduates include Taylor (Scienti!c Management), Gantt (GANTT Charts), Fielding (Bubble Wrap)

! National Center of Excellence in Systems Engineering Research by the U.S. Department of Defense.

! National Center of Excellence in Port Security Research by the U.S. Department of Homeland Security.

! Ranked #3 in undergraduate ROI (Businessweek 2011) 2

Unique Features of Stevens BPM Education Offering ! Faculty with proven research, consulting and industry credentials in BPM

! Industry expertise: Finance, Pharma, Defense, Transportation, Healthcare

! Consulting expertise: NYC MTA, DoD, Finance, Insurance, BPM Vendors

! Established research program: $1m+ funding, 2 books, 150+ publications

! Technology support from leading BPM vendors

! Sungard, IBM, Signavio, TIBCO, Fluxicon, and others

! Flexible course delivery (location, schedule)

! On Campus (NYC Metro, DC), On-line, On Site

! Aligned with international partner programs

! Australia (Queensland University of Technology, University of Queensland)

! Europe (European Research Center for Information Systems, TU/Eindhoven)

! Advisory board includes BPM users, vendors, and standards organizations 3

Course/Training Portfolio

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Graduate Certi!cate BPM and Service Innovation ! MIS710: Business Process Innovation & Management

! Focus on Reengineering

! MIS712: BPM & Work"ow Implementation

! Focus on BPMN & BPMS

! MIS690: Supply Chain Management & Strategy

! Focus on B2B Processes

! SME720: Service Innovation

! Focus on Process Strategy

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Motivation

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Business Process

Innovation

Improve Performance

Manage Risk

Ensure Compliance

Innovate Services

§  Increase operational ef!ciency §  Eliminate bottlenecks §  Reduce response times

§  Understand process risk §  Manage exposure §  Standardize operations

§  Understand capabilities §  Create new services §  Improve service delivery

§  Document operations §  Manage audit trail §  Ensure accountability

BPM & Work"ow

Implementation

Process Innovation & Management

Service Innovation

Course Focus ! Strategy

! Economics & Reengineering

! Execution & Analytics

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Process Analysis &

Optimization

Process Modeling with

BPMN 2.0

Enterprise Architecture

Special Courses ! BPMN 2.0

! Process Analytics & Optimization

! Enterprise Architecture

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Online Course Shell

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Video Tutorials

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iTunes U Support

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Topic Portfolio ! Process Analysis

! Process & Enterprise Architecture

! Process Modeling

! BPMN 2.0

! Event-driven Process Chains

! Process Reengineering

! Process Automation

! Work"ow Management

! BPMS Architecture

! Production Work"ow Systems

! Process Simulation

! Process Analytics

! Process Mining

! BPM Strategy

! BPM Maturity

! Risk-aware BPM

! Process Mining

! Adaptive Case Management

! Service Modeling

! Service Innovation

! Software as a Service

! Data as a Service

! Process as a Service

! Asset as a Service 12

Course Coverage

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Coverage: F = Fundamental / Basic E = Extended / In Depth P

roce

ss S

trat

egy

BPM

Lifec

ycle

Pro

cess

Ana

lysi

s

Mod

elin

g w

ith

BPM

N 2

.0

Pro

cess

Aut

omat

ion

/ BPM

S

Pro

cess

Ree

ngin

eeri

ng

Sim

ulat

ion

Pro

cess

& E

nter

pris

e Arc

hite

ctur

e

Pro

cess

Ana

lytics

Pro

cess

Min

ing

BPM

Mat

urity

B2B P

roce

sses

Process Innovation & Management F F E F F E E F E

BPM & Work!ow Implementation F E E E F E F

Supply Chain Management F F F E

Service Innovation E E F F E

Process Analysis & Optimization E F E

BPM & SI Certi!cate

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Course C

ontent

Technology

Strategy

Process Innovation & Management

BPM & Work"ow

Automation

Supply Chain Management

Audience Business Analyst

Process Leadership

Service Innovation

Partners !   Collaboration with In!nity Process

Platform development team !   Early access to new IPP versions !   First Tier support !   Full licensing for classes

!   Founding Partner, BPM Academic Initiative

!   Sharing of Teaching Resources !   Full Access, Web-based Modeler

+ Student Licenses

!   Member, IBM Academic Alliance !   Full access to IBM and Rational SW !   Agreement in place for early access

to IBM research prototypes !   Access to BlueWorks Live + 60

Student Licenses

!   Founding member of the TIBCO University Relations program

!   Full access to TIBCO products !   Use Business Studio and

Enterprise Work"ow Solutions

!   One of seven recognized SAP/IDS Scheer Centers of Excellence in Business Process Innovation

!   Member of ARISCommunity !   Interaction with other network

members on teaching materials

!   Member, Academic Program ! XMLSpy, Mapforce licenses (incl.

student licenses)

!   Founding Partner, Fluxicon Academic Initiative

!   Sharing of Teaching Resources !   Full Access, Nitro Process Mining

Tool + ProM Converter 15

Academic Partners

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Janni Nielsen, PhD (janni.nielsen@cbs.dk):

Professor and head of the research group on Human Computer Interaction at the Department of Informat-ics. Her research is centered around methods and

techniques for analysis, design, test, and evaluation. She works within a user perspective understanding that interaction is mental and takes place in a context. Research priorities at present are: user perspective in open source environments, cultural diversity in design, visual interaction.She has published in proceedings of the major HCI conferences and in Education and Information Technologies, Digital Creativity, International Journal of Human-Computer Interaction, Communications of the ACM.

Kim Viborg Andersen, PhD (kva.inf@cbs.dk)

Professor and Head of the PhD School at the Depart-ment of Informatics at Copenhagen Business School. He is co-founder of the AIS SIG on e-government and

at the editorial boards for International Journal of Electronic Government Research and Information Communication & Society; the general chair of DEXA 2005 and organiser of annual EGOV conferences. He is Scientific Co-ordinator of the Demo-net NoE (www.demo-net.org) EU-project and has been a partner and project manager for seven Asian e-government projects.He has published his research on EDI and datanetworking in the public sector (at Kluwer, 1998), Information Systems in the Public Service (at IOS Press, 1995), Interdisciplianry Approaches to e-Business (at Kluwer, 2003), The Past and Future of Information Systems (at Elsevier 2004), and Public Sector Process Rebuilding Using Information Systems (at Klu-wer, 2004) and in the International Journal on E-Government, Internation-al Journal of Public Administration, The Information Society, European Journal of Information Systems, Social Science Computer Review, Infor-mation Communication and Society, Government Information Quarterly.

Mogens Kühn Pedersen, Dr. Merc. (mk.inf@cbs.dk)

Head of Department and Professor in Business In-formatics at Copenhagen Business School. His main research interests are distributed knowledge manage-

ment systems in software development, business services, health care, and construction industries; digital government (particularly business-to-government systems), economics and governance of ICT, including open source software, open standards and standardisation. In recent years he has conducted research for the Danish Ministry of Science, Technology and Innovation on open standards (2005-6), advanced Digital Govern-ment applications (2003-4), Open Source Software in Digital Government (2002), and advised on open source software pilot projects (2003-4).

He has been appointed Chairman of the Committee for the National Agency in Software for Digital Government (2006-8).

Imprint / Contact

ERCIS – European Research Center for Information SystemsUniversity of MünsterLeonardo-Campus 348149 Münster GermanyTel: +49 (2 51) 83-3 81 00Fax: +49 (2 51) 83-3 81 09info@ercis.org http://www.ercis.org/

Denmark, Copenhagen

Copenhagen Business School

Department of Informatics

Austria, Vienna

ec3 - eCommerce Competence Center

Poland, Gdansk

Uniwersytet Gdañski - University of Gdansk

Department of Information Systems

Czech Republic, Prague

Univerzita Karlova v Praze -

Charles University

Slovenia, Maribor

Univerza V Mariboru -

University of Maribor/Faculty

of Organizational Sciences

Russia, Moscow

State University -

Higher School of Economics

Finland, Turku

Turun Kauppakorkeakoulu -

Turku School of Economics

and Business Administration

Switzerland, St. Gallen

University of St. Gallen/Institute

of Information Management

Queensland University of Technology Brisbane, Australia

The University of QueenslandBrisbane, Australia

Eindhoven University of Technology The Netherlands

European Research Center for Information Systems

Muenster, Germany

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Thank You - Questions?

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