boosting employee engagement - ‘ beyond intranet and newsletter ’
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Boosting employee engagement - ‘ Beyond intranet and newsletter ’. Lukasz Augustyniak Eurostat, Luxembourg. What is employee engagement?. - PowerPoint PPT PresentationTRANSCRIPT
Boosting employee engagement -‘Beyond intranet and newsletter’
Lukasz AugustyniakEurostat, LuxembourgEurostat, Luxembourg
What is employee engagement?
Mix of factors including commitment to the organisation, job satisfaction, and ‘organisational citizenship’ – the willingness to go beyond your job description
Engaged employees:
perform betterare more innovativeare more likely to stay with their
current employer levels of absenteeism are lower enjoy greater levels of personal well-
being
Staff engagement – when does it work?
Employees need to feel that their organisation is interested in them
They need to be given opportunities to express their views and to know that their opinions will make a difference
Both senior and line managers need to be involved
Internal communication at Eurostat
Three people full time Interactive platform Quick access to Director-General and
other directors Communication in English Part of a larger communication unit
Tools
Intranet site (Cybernews) Newsletter (Eurostat-Infos) Staff opinion surveys Lunchtime presentations / information sessions Photo competitions / art exhibitions Formal and informal breakfasts Annual General Assembly and Christmas party Well-being room / gym classes
Staff opinion surveys, or employee attitude surveys
First step in measurement of employee attitudes (2011 – 67.1% staff response rate)
Organised every two years by staff members, with support from management
Coordinator plus steering committee, including head of internal communication
Progress regularly communicated to staff and management alike
Staff opinion surveys
Results show what employees feel about their work on a range of issues, including:
- working environment- management- HR policy- communications- learning and development- work-life balance Identify areas where improvement actions are
necessary
Cybernews
6-8 news items per day Interactive – contributions from
internal communication team and staff members
Suggestion boxNews on newcomers, canteen menu,
events, sports activities
Cybernews
Eurostat Infos
In paper form and online (employees voted to keep the paper edition)
Published 5-6 times per year, up to16 pages
Presentations of teams, managers, staff activities
Hobbies Topical issues on important events
Eurostat Infos
Lunchtime presentations
Projects, strategies, programmes explained by specialists and managers (new mission of Eurostat, experimental statistics, future data validation procedures)
Group discussions (‘open-end meetings’) Reports and results published on intranet
and in Eurostat Infos
Lunchtime presentations
EU presidency breakfasts
Organised twice per year Coffee in early morning and a staff event at
the end of the working day Chance for a group of employees to work
together on a project (country info material, posters, music, slides, food etc)
Hugely popular
EU presidency breakfasts
17/28
Photo competitions / art exhibitions Photo competitions: hundreds of entries,
four categories (People, Nature, Action and Eurostat)
Winners honoured at General Assembly Art exhibitions: paintings by staff members,
poster art
Photo competitions / art exhibitions
Well-being room and gym classes
Opened last year Run by staff on voluntary basis Free of charge Oriental belly dance, inner-power breathing,
karate, Thai boxing, tai chi, yoga, body-shape, choir, table tennis
Gym classes
Social media/Twitter/blog/video
Twitter used mainly for distribution of news releases
Social media could provide opportunities for knowledge sharing and problem solving
iPhone applications for external users Blog on hold Video interviews done in the past
General Assembly
Presents Eurostat and Commission priorities to employees
One current statistical issue highlighted
Jocular presentation by staff
General Assembly
Christmas party
Biggest social event of the yearPrepared by staff (national tables)In cooperation with internal
communication teamPhotos published on intranet
Christmas Party
Conclusions
Staff engagement crucial for performance and productivity
Role of internal communication vital in this process
Intranet / newsletter not enough Interactivity and follow-up Over 90% of employees say they like
working at Eurostat – we play a small part in this
Thank you for you attention!
Please tell us about your experiences with staff engagement in your organisation