book corporate a4 - clover travel & tourism...

www.clovertourism.com

Travel.....“At every step guided by people who are the BEST”

Introduction

Clover Travel & Tourism (CTT) is a specialist medium sized company, providing you solutions for outbound, inbound and all othertravel related services globally. Having set trends in the Travel Industry to provide Quality Service through innovation,technology and retain our valued customers through constant anticipation of their expectations. Along with teamwork,integrity, respect and service as our core strengths, we constantly create awareness of changing travel trends among ourcustomers. In these years of providing travel services, the company has gained a large number of repeat satisfied customersbeing individual travelers or part of large company-corporate.

CTT offers customers a highly professional travel related services which include airline tickets, hotel reservations, car rentals,cruise bookings, holiday & tour packages, travel insurance, visa assistance, meet and assist facilities, chauffeur driven private cartransfers at major cities worldwide and other travel related products thus making us a “ONE STOP TRAVEL SHOP”. We providecomprehensive travel management services to multinational companies (MNCs), small and medium enterprises (SMEs),government organizations, and our portfolio ranges from simple flight bookings and hotel reservations to complex group travelplanning.Be it solving an out-of-hours emergency, offering on-call assistance or providing detailed management informationsystems (MIS) reports, CTT offers companies a 24 hour service that makes corporate travel both efficient and cost effective.

We understand that corporate travelers often have specific airlines, hotels and car companies they want to utilize. Ourdedicated team understands individual company needs and is geared to provide personal travel preferences. The companymanagement team comes with a remarkable blend of entrepreneurial and operational experience in the travel and tourismindustry. We assure you the best of our services and online customer support always. We at CTT strive to make business travel asenjoyable as a vacation. In addition to providing quality service at the best possible price, our professional consultants draw ontheir vast experience and professional expertise to reduce stress on the business traveler.

Our founding principle of warm and welcoming service continue to motivate employees, and attract and retain customers andpartners. Concurrently, our strong principles and best practices make it a truly dynamic organization.

Our Affiliations


StrengthWe aim to always exceed our financial goals and the expectations of ourclients, our colleagues and our shareholders. We build our humanresources by giving exciting opportunities to our own people, and bringingaboard new people whose skills enhance and expand our already strongbase. We’re committed to growing our global footprint together with ourcustomers.

IntegrityWe deliver what we promise, and onlypromise what we can deliver. We do whatwe say with warmth, humor, and a greatdeal of thought. (That’s why people enjoyworking with us!) .We are natural partnerswith our clients, colleagues, and ourcommunity, and we are at our best whenworking together to produce extraordinaryresults. We create bonds that stretchacross departments, organizations,countries and time zones.

Our MissionTo power our customers’ success by making themost of their travel investment, keeping travelerssafe and enhancing the traveler experience.

Our VisionTo be leaders and trend setters in the travelindustry, in all avenues of business that we areassociated with.

Our ValuesWe look beyond the horizon to anticipate change. We delivertomorrow’s travel, today. We push the boundaries of what we do andhow we do it. We embrace the new and use it intelligently. We arepassionate about shaping the next generation of business travel.

InnovationWe’re creative, and we love solving problems in new ways. With a

genuinely talented group of people, great products, open minds andclients with complex and unique challenges, we just can’t help ourselves.

ServiceBusiness travel isn’t just about technology and systems. It’s whatwe do for people with them that count. Simply put, we likehelping people. We put our customers first, whether we’retalking about colleagues, clients or partners. Our talent poolwithin the organization is highly versatile, adaptable, capable andwell-trained, offering world-class experience. The skills andcompetencies of our human resources are constantly reviewedand upgraded so as to attain the best productivity at the mosteconomical cost. We continue to explore new business avenues,opportunities and relationships for mutual growth.


Airline Partnerships

Clover Travel & Tourism shares a very strong business partnership with almost all the airlines operating around the globe.Corporate deals, Group fares, Special fares and attending to special requirements to provide services of such airlines to ourcustomers is the highlight of our strong partnership with these airlines including: Emirates, Gulf Air, Etihad Airways, KLM,Lufthansa, British Airways, Air France, Royal Brunei, Thai Airways, to name a few. We also cater to the low cost carriers, unlike,Fly Dubai, Air Arabia, Air India Express,Indigo,Spice jet, Pegasus and many more.


Scope of Services

Issuance of TicketsWith our partnership and presence in the local market trend the central reservationsystems (CRS), we CTT expertise in giving the Best Fare Available for your journey,with options of direct, connecting and low cost carriers.


Delivery of Travel DocumentsCTT provides a free delivery service of alltravel related documents to all itscustomers in the UAE, where for ourinternational customers we sende-vouchers whenever required.

Visa ServicesWe have been authorized byDubai National and ResidencyD e p a r t m e n t , w h o h a v eprovided us the quota for UAEtourist visa and Service visas, forincoming tourists for UAE. We alsoassist residence of UAE in obtainingworldwide visit, tourist or business visas forglobally, may be it UAE, UK, Schengen,etc.With updated requirements as whenapplicable on real time basis.

CTT has very special rates for hotels worldwide. These rates on occasion are much cheaper than the corporate ratesbeing provided by some hotel chains. As and when required we will be more than happy to provide you with the hotelrates for specific destinations requested. We ensure that confirmed rooms would be held for late arrivals ifprepayment has been received for the room reservation, or for last minute hotel bookings a room can only beguaranteed for late arrival if a credit card number is made available.

Hotel BookingsCTT offers a comprehensive solution to thehotel challenges your travel program faces everyday. We give you the efficiency and the bestrates —guaranteed— to help you realizesignificant savings. And, only CTT has acomprehensive offer that includes newinnovations that put the latest hotel technologyand information in your travelers’ hands. CTThelps you drive more savings, bring moreinnovation to your travel program, and improveyour travelers’ experience.


Airport Services & TransfersFor arrivals into Dubai International Airport, CTT staff can meet and assist passengers if Managementrequests the service in advance. "Marhaba" service can be arranged for arriving or departingpassengers at a nominal cost. For commercial accounts with a large turnover, we can provide thisexclusive service to key management without any charge. We can arrange for airport transfers to andfrom any airport in the U.A.E. Selected Airlines offer free private car transfers for First and BusinessClass passengers departing or arriving from the U.A.E.

Overseas travel insuranceCTT provides, travel insurancefor individuals, families andgroups covering globally. Wehave the wide range of products,policies and coverage’s to suit allmeans of travel, thus making thejourney hassle-free. Our TravelInsurance policies cover Local Tours as well asInternational Travel and special Corporate Deals for thefollowing areas:

• Loss of baggage (checked)• Bounced Hotel / Airline Bookings• Missed flight connections• Personal Accident• Trip Cancellation due to hospitalization, death or curfew.• Emergency Hospitalization / Death

Performance StandardsWe at CTT are proud of the services that we offer to our clients and do not compromise on thequality offered to them. Our standards are very high and we ensure that all our staff is trainedto offer the same standard of service as required by our Management. Standard response timefor flight bookings on phone, Fax and email is ASAP. International inquiries such as hotels, carrental, train passes, the standard response time is 24 hours.

Groups & MICEFrom a routine business updateto the award trip of a lifetime, forGroup movements, Incentives

Meetings& Events helps its clientsg i ve re c i p i e nt s m e m o ra b l e

experiences to deliver maximum valuefrom every occasion. We have the creativity,

knowledge, and expertise to ensure your event meets yourorganization’s strategic objectives and delivers significantreturn on investment. We will help you develop eventconcepts that meet your business objectives, then plan, fulfill,and execute events that accomplish those goals. Do you needend-to-end event management, detailed reporting or simplylogistics support, either way.

Car RentalsCTT can offer the best of car rental services,world wide. Our resources can service youfrom economical car, to the luxuriousbrands. You can rent for self drive orchauffeur yourself as per your needs.normal market rates.

Scope of Services


Packaged Tours / HolidaysWe at CTT master the art of tailor making packages forindividuals, families,corporates and groups. Letour highly skilled resourcesare well versed with globaltourism attractions andhave a high experience ingetting the Best for yourholiday, business trip. Youcan holiday at an incrediblerange of destinations, flythe airline of your choiceand stay at hotels of yourchoice. You can opt fortransfer in the luxury ofyour private car or enjoy meeting an international mix of co-travelers on the seat-in-coach (SIC) transfers we offer you a widerange. You can enjoy a large variety of sightseeing options and excursions to experience and explore your holiday destination.Allyou have to do is to decide where you want your employees or business partners to go for a travel incentive scheme and we’lltake care of every other tedious detail. We have a number of unique services to put you completely at ease. Our internationalnetwork will ensure that no matter where you are in the world, you will always get the best of services. CTT experts have

travelled extensively around the world, so you can be assured of a vast bank of knowledge. Every hotel, excursionand journey has been carefully considered and our destination experts leverage their deep knowledge

and strong relationships to select the very best local guides and accommodation, withoutcompromise.

CruisesThe relationships we've built with all of the world's leading

cruise lines are among the industry's strongest, affordingour customers access to cruising's best-available fares

and an ever-growing selection of exclusive andvaluable bonus offers: find a lower price advertised

elsewhere, and we'll match it or beat . We at CTTdeliver you the best cruise experience partnering

with RoyalCaribbean, Costa, Norwegian cruises,celebrity cruise, Cunard Cruise, MSC Cruise,

Princess Cruises, Disney Cruise, Star Cruisesand many more. We make sure you enjoy theholiday to the fullest.Every experience withCTT becomes a new chapter in the story ofyour life and in the lives of those whoaccompany you on your journey. We takeevery element of your experience toheart. From the moment you imaginewhat your adventure could be, to theday you return, our goal is to assure amemorable and positive experience.

Scope of Services


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