BOISE PUBLIC LIBRARY BOARD OF TRUSTEES March 21, 2019, Meeting Packet Cover Page

AGENDA AND AGENDA NOTES DIRECTOR’S REPORT SUPPORTING DOCUMENTS

• Boise Public Library Policy Review: Section 4.00, Use of the Library, Subsections 4.01 – 4.02a

o Policy Review Coversheet o Policy 4.01, Use of the Library o Policy 4.02, Circulation

Regulation 4.02a, Library Cards

• Fiscal Year 2019 Strategic Plan Progress Report o Goals and Objectives Update for Fiscal Year 2019 and 2020

BOISE PUBLIC LIBRARY STATISTICS

• System Statistics Reports, January 2019

• Monthly Self-Checkout Statistics

Agenda

Boise Public Library Board of Directors Regular Meeting Agenda Thursday, March 21, 2019, 11:30 a.m. • Main Library, 715 S. Capitol Blvd, Boise, ID 83702 BOARD OF TRUSTEES Dwaine Carver, Acting President Denise Baird Margo Healy Tonya Westenskow Mae Davis, Youth member Sage Warner, Youth member

MISSION The Boise Public Library improves community members’ quality of life by supporting their efforts to enhance knowledge, realize creative potential, and share ideas and stories.

AGENDA

1. Call to Order and Introductions

2. Communications None

3. Minutes-Action Item February 14, 2019, Regular Meeting

4. Consent Agenda-Action Item All matters on the consent agenda are considered routine and may be approved in a single motion. A trustee may ask that an item be removed from the consent agenda and considered separately. a. Payment of Bills and Payroll b. Financial Reports

Year-to-Date through January 31, 2019 Gift Fund activity for January 31, 2019

5. Library Trends and Issues Eliza Ruby, Information Services Librarian, will give a presentation of a recent staff training on working with customers experiencing homelessness.

6. Reports a. Friends of the Boise Public Library b. Boise Public Library Foundation c. Library Director including administration and management

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7. Old Business a. Boise Public Library Policy Review: Section 4.00, Use of the Library, Subsections 4.01-

4.02a Staff will review section 4.00, Use of the Library, specifically subsections 4.01-4.02a of the Boise Public Library Policy Manual with the Trustees. Staff recommends no changes in these subsections and no action is required unless the Trustees direct changes. This continues the Library Board of Trustees annual policy review for Fiscal Year 2019 as stipulated by the Board’s bylaws.

b. Main Library Vision Project Update Staff will provide an update on the Main Library Vision Project. This is a discussion item only and requires no action.

8. New Business a. Fiscal Year 2019 Strategic Plan Progress Report

Shanna Decker, Library Acquisitions and Technical Services Manager, will review initiatives and report on the progress of the Library’s Goals and Objectives for Fiscal Year 2019. The report is included in the supporting document section of the meeting packet.

9. Selection of Trustee to Review Payment Vouchers Trustee review for March vouchers by Carver.

10. Selection of Meeting Date Next regular meeting April 11, 2019.

11. Adjourn

Any person needing special accommodations to participate in the above notice meeting should contact the library administration office at 208-972-8258 no later than three working days before the scheduled meeting.

Director’s Report

BOISE PUBLIC LIBRARY Library Director’s Report March 2019 ________________________________________________________________________________ LIBRARY CAMPUS PROJECT Work continues on the schematic design process for the project, cost estimating, and space allocation. Project manager, Shawn Wilson, will be participating in a workshop with consultants during the first week of April where they will discuss landscape, engineering, and sustainability. The current schedule calls for the Schematic Design Phase to be completed in June. On February 25, the Mayor, Rob Bousfield and I presented an update to business leaders and stakeholders. Participants were very enthusiastic about the project, eager to learn more as we progress and provided great feedback in response to the presentation. On February 26, after a staff presentation and public hearing on the proposal, the City Council voted unanimously to relocate the cabin to the east end of Julia Davis Park. The project team and relocation stakeholders are engaged in meetings to review site details and scheduling. Rob Bousfield is leading the effort. On March 14, I gave a progress report to the American Institute of Architects Idaho Chapter’s (AIA Idaho) Board of Directors and received positive feedback for the project. BUDGET BUILD Library staff continue to work on the Fiscal Year 2020 budget build, which will be presented to the Board in April. The new proposed maintenance and operating budget will be very similar to this fiscal year’s budget. CONNECTBOISE/STAFF SECURITY INITIATIVES The first quarter of ConnectBoise, the City’s new performance management system, closed in February with supervisors engaging employees in the program’s Pulse Checks. We are in the process of providing feedback to Human Resources as we encounter “bugs” in the system. Later this spring, staff will provide an overview of the system’s goals, logistics, etc. Thank you to Heidi Lewis, Shanna Decker, and Lindsay Zamara for serving as our change champions for the initiative. The City will be conducting staff security training sessions for all employees throughout the remainder of this year. The initiative was established to address employee concerns noted in last year’s employee survey. All staff will receive training on de-escalation techniques, awareness, and safety tips. Staff will update you as these efforts move forward.

LIBRARY DIRECTOR’S REPORT March 2019

Page 2 COMMUNITY NEWS!

• Friends Spring Book Sale - The spring sale will be held during National Library Week, April 3-7 at the warehouse on River Street. Last year the spring sale generated over $40,000 in gross sales. Thank you Friends!

• Together with Rediscovered Books, we will host Erin Hunter, bestselling author of the Warriors, Seekers, and Survivors series on May 13.

• Library Stories – As we look towards our 125th anniversary, gear up for a new Main Library, and celebrate National Library Week, we are collecting—and sharing—stories from library customers. Keep an eye on social media or take a look at the stories on BoisePublicLibrary.org.

Administration and Management Reports:

STICKER CONSOLIDATION AND SIMPLIFICATION IMPLEMENTATION New sticker processes were implemented March 1. This will standardize the look of materials across all locations and provide for a better customer experience. ¡BIENVENIDOS! BILINGUAL STORYTIME In partnership with the Boise State University Spanish Club, the Library! at Cole & Ustick has begun hosting ¡Bienvenidos!, a biweekly bilingual storytime, for families in our community. Since its start in February, this storytime has served approximately 20 lower school-age children and their families with attendance anticipated to grow within the coming months. ¡Bienvenidos! focuses on growing both Spanish and English vocabulary, phonetic awareness, and comprehension through stories, songs, and games. ART PROGRAMMING AT THE LIBRARY! AT COLLISTER Easily Elegant Art made its debut in February. This program, aimed at adults, meets once a month to create simple but stylish handmade art and craft projects. Due to its popularity, there is currently a waitlist. Also in February, Toddler Exploration storytime had toddlers exploring art, texture, and color. It was messy fun with over 60 participants and beautiful creations. BOISE STATE UNIVERSITY SCIENCE AND ENGINEERING FAIR On Saturday, February 2 staff from Youth Services, Acquisitions and Technical Services, Circulation, and the Library! at Bown Crossing, took several maker items to Boise State University to showcase its annual Science and Engineering Fair. During the event, staff connected with over 900 people and talked about the STEAM- related (science, technology, engineering, art, and math) materials available at the Library. The goal of the fair was to highlight the variety of STEM (science, technology, engineering, and math) careers available to students and although becoming a librarian is not a traditional STEM career, one young girl was excited by the possibility of growing up and becoming a

LIBRARY DIRECTOR’S REPORT March 2019

Page 3 librarian so that she could play with VR (virtual reality) and robots all day long! Items brought along included mobile VR, a 3D printer, Cozmo, Little Bits, and KEVA planks. IDAHO EDUCATORS TECHNOLOGY ASSOCIATION On February 5 and 6, staff from Youth Services set up a table in the STEM room at the Idaho Educators Technology Association (IETA) Conference. This is an annual conference available to Idaho educators across the state where educators can learn how to implement technology into their classrooms. Staff were able to talk to several educators about the importance of implementing STEAM skills into their classrooms, different ways to do so, as well as showcased some robots and coding apps/websites for teachers to use. While many of the educators had seen some of the robots previously, many did not know how to effectively use them in their classrooms or how to scaffold the learning for different ages and abilities. At the end of day one, librarian Trisha Mick was asked to do an impromptu Facebook-Live interview with one of the educators where she talked about some of the different robots we had, how each of them used the same guiding principle (input, output, processing, etc.), and a little bit about how she got started with technology and robots and why she was a librarian. FIRST THURSDAY FAMILY NIGHT: CORBIN MAXEY First Thursday in February was a packed house with over 300 people attending to see our guests, nationally recognized animal expert Corbin Maxey and his ten reptile friends. The line began forming an hour before the doors opened and the auditorium filled up within a few short minutes! During his presentation, Corbin talked about the importance of being knowledgeable about animals before you handle them or own them as well as different ways the audience could help protect the environment. At the end of the show everyone (including those who were not able to get in due to space) was able have a chance to pet his 13-foot albino python. Many took the time to ask Corbin how they could work with animals when they were older. WE HEART DOGS On Saturday, February 9, Youth Services staff hosted an afternoon of snuggling up with local canine companions. Families enjoyed a variety of dog crafts (origami dogs and 3D-printed dog tags were a huge hit), snacks (dog bone cookie decorating), and interactions with pups and reps from Canine Companions for Independence, Idaho Humane Society, Capitol City Kennel Club, the Parks department (talking about local dog parks), and “Scout” represented from the Police department. Nearly 150 customers gathered for the fun and info-filled event. NATIONAL BOOK AWARD AUTHOR VISIT On February 19, the Library hosted 2014 National Book Award (NBA) Fiction Finalist Anthony Doerr (All The Light We Cannot See) and 2017 NBA Fiction Longlister Charmaine Craig (Miss Burma) for a conversation on how stories of life and love in wartime can offer fresh insight into history, and how fiction can evoke empathy and understanding where nonfiction sometimes falls short. The event was presented by the National Book Foundation (NBF) and moderated by the Foundation’s Executive Director Lisa Lucas. This

LIBRARY DIRECTOR’S REPORT March 2019

Page 4 was part of their NBF Presents series, which brings award winning authors to libraries and universities across the country. Over 220 excited customers enjoyed a lively discussion, informative Q&A, and book signing. Rediscovered Books was on-hand to support the event and sell books. One customer commented to Circulation staff that it was “an exquisite evening.” VOLUNTEER INCOME TAX ASSISTANCE PROGRAM Tax season is here! Volunteer Income Tax Assistance (VITA) program volunteers will be assisting customers who make $55,000 or less with tax-related questions every Wednesday from 12:15 p.m. – 4:00 p.m. February through March in the Hayes Auditorium. PROGRAMMING PARTNERS Information Services librarian Eliza Ruby has partnered with Zions Bank and the Small Business Association (SBA) to start a series of business-related presentations for the public at the Main Library on topics such as Business Financial Basics and Social Media Marketing for Your Business. Programs run through April. Librarian William Nation has been working with community members to present a variety of programs for the public, such as Private Lucky: One Man's Unconventional Journey from the Horrors of Nazi Occupation to a High-Flying American Dream and United States Coins and Currency.

Supporting Documentation

Boise Public Library Policy Review March 21, 2019

Policy items reviewed and presented are as follows: SECTION 4.00, USE OF THE LIBRARY

• Policy 4.01, Use of the Library • Policy 4.02, Circulation

o Regulation 4.02a, Library Cards

Staff Recommendations: Policy 4.00, subsection 4.01 – 4.02a of the Boise Public Library policy manual is presented to the Library Board for review. Staff has no recommended changes to this policy and is included in the meeting packet for information purposes only, unless the Trustees direct changes.

Document Type: Policy Number: 4.01 Effective: 03-01-11 Revised: 03-01-13

USE OF THE LIBRARY Since the Library is a tax-supported institution, its services and resources are intended for use by those individuals who live or pay property taxes within the city limits of Boise or who pay a non-resident fee for services. In addition, "corporate cards" are available to business entities of any kind whose principal offices are located within the city limits. Reciprocal borrowing agreements or service contracts with other libraries may qualify a non-resident of the Library's legal service area for a borrower's card without payment of a direct fee. The Library’s "legal service area" is that area within the corporate boundaries of the City of Boise. Services to patrons will not be denied or abridged because of race, color, religion, gender, age, national origin, sexual orientation, gender identity, disability, veteran status, or any other applicable legally protected status. The Library allows patrons from any area to use materials while in the Library. Reference assistance and programs may be available to patrons whether or not they are Boise residents or purchase a non-resident card.

Document Type: Policy Number: 4.02 Effective: 03-01-11 Revised: 03-05-14

CIRCULATION

Staff shall make one library card available to any individual who resides in Boise or who pays property tax within the city limits of Boise, to any business entity whose principal offices are located within the city limits, or, upon payment of a fee equal to the amount of per household residential support as determined by the Board, to any non-resident. Members of libraries participating in cooperative borrowing agreements with the Library may borrow materials without charge. Borrowing may be limited as deemed necessary by staff when excessive demand makes it necessary to do so in order to ensure service to the greatest number of patrons. Staff shall purge expired cards annually as prescribed in the LYNX Service Agreement.

Document Type: Regulation Number: 4.02a Effective: 03-01-11 Revised: 03-05-14

LIBRARY CARDS The Library offers the following cards:

1. Borrower’s Card Borrower’s Cards are available without direct payment of a fee to Boise residents; individuals paying ad valorem taxes on real and/or personal property situated within the city limits; residents of the Boise Veterans Home; employees of Boise City and their families; and Idaho legislators, their families, and their legislative staff. An applicant for a Borrower’s Card must present the following:

• a driver’s license, passport, or other official photo identification • proof of current address within the city limits of Boise; proof of

employment by the City of Boise; or proof of status as an Idaho legislator, legislative staff member, or spouse or child of an Idaho legislator.

Borrower's Cards will be updated annually upon verification of continued eligibility. A Post Office box will not be accepted as proof of residency. Unmarried minor children (under 18 years of age) residing in Boise shall be issued an individual card, without identification, so long as a parent or legal guardian provides the requisite identification and proof of current address within the city limits. Unless otherwise noted, staff shall follow this approach to issuing cards with borrowing privileges to minors.

2. Temporary Card

Individuals who have not established a permanent address in Boise, but who are living within the city limits, may receive a Temporary Card valid for a period of three months. To receive a Temporary Card, an individual must present official photo identification and either a letter from an entity designated by the Library as a cooperating service agency agreeing to accept mail for the individual, or a piece of mail (postmarked within the past ten days) to prove receipt of mail at the designated address. Temporary Cards may be renewed upon verification of continued eligibility. A patron to whom a Temporary Card is issued may have checked out on the card no more than two items at any one time.

3. Internet-Only Card Individuals who wish only to obtain Internet access at the Library may obtain an Internet-Only Card, regardless of the location of their residence. Such card may be issued only upon presentation of photo identification as described above and will be valid for one year from date of issuance and subject to renewal annually

upon presentation of photo identification. This card can only be used for Internet access within the Library.

4. Corporate Card

Business entities, nonprofit organizations and governmental agencies whose principal offices are located within the city limits may obtain a Corporate Card. Any officer of the business entity may apply for the card upon presenting photo identification and a business card, letter on company letterhead, or other documentation showing the applicant’s status as an individual authorized to apply for the card on behalf of the business entity. A Corporate Card may be issued only after staff has verified that the applicant has approval to apply for the card on behalf of the business entity. The business entity will be financially responsible for fines and fees incurred through use of the card.

5. Non-Resident Card An individual who does not meet the requirements for a Borrower’s Card may obtain a Non-Resident Card upon the payment of an annual fee of $69.30 and in-person presentation of official photo identification. The Non-Resident Card has the same privileges as a Borrower’s Card and the annual payment of the non-resident fee by one individual in a household allows all other persons in that household to obtain a Non-Resident Card without the payment of an additional fee. Non-resident senior citizens over the age of sixty-two may purchase a Non-Resident Card for an annual fee of $17.33. Students who reside outside of Ada County but attend public or private schools (including higher education) within the geographical limits of the Boise School District may purchase a Non-Resident Card at the same rate as non-resident seniors. Cards purchased at the discounted rate shall be for the personal use of the individual cardholder only. A full refund shall be given at any time during the year if the fee was charged in error. Refunds of fees for Non-Resident Cards shall otherwise be made on a pro-rata basis for the first nine months after the purchase of a non-resident card; no such refunds shall be given during the last three months of the non-resident year. Refunds of fees for Non-Resident Cards may be made as follows: • when a business transfer takes the non-resident from the area; • when Boise City annexes the non-resident's property into the city; • when the non-resident moves into Boise City; or • when new contractual arrangements with another library entitle the family to

service without payment of non-resident fees.

Boise Public Library

Goals and Objectives Update for Fiscal Year 2019 and 2020

As of: 03-11-19

Focus Area 1: Delighting Readers and Sharing Stories

Initiative: Build and maintain collections that reflect the creativity, imagination, and ambition of our community.

Action:

COMPLETE Launch the Half-Gig concept. COMPLETE Expand and broaden the Library's collection of digital content for use by customers,

implementing “Creative Bug.” COMPLETE Evaluate the collection assessment process and streamline where possible.

Focus Area 2: Engaging Learners and Enhancing Knowledge

Objective: Develop programs to enhance the personal, business, and social well-being of people of all ages.

Action:

IN PROCESS Expand the variety of programs for increased family engagement. IN PROCESS Expand and rebrand Homebound Services and develop new promotional materials to

educate the service population about the service, additional partners, venues, etc. IN PROCESS Partner with Consortium members on baby program to get more library cards to more

Treasure Valley residents, promoting the Read Me Treasure Valley program. IN PROCESS Create VR, 3D, Maker’s Space at Hillcrest. IN PROCESS Expand the idea of “Library as Platform” by continuing to refine the application and

relevance of the “Suggest a Program” form. IN PROCESS Expand the scope of programs to include cultural identification and inclusion. COMPLETE Evaluate the possible expansion of the Personal Shopper program to Cole & Ustick.

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Focus Area 3: Inspiring Innovators and Fostering Creativity

Objective: Identify new and innovative ways to deliver library content and provide services. Action:

IN PROCESS Host six or more performances of live music at Library locations. IN PROCESS Revamp of children’s area at Collister to engage kids in creative play and learning. COMPLETE Implement curbside pickup at Bown Crossing, evaluate use.

Focus Area 4: Building Community

Objective: Increase community awareness of and engagement with library programs, services, resources, and collections.

Action:

IN PROCESS Deploy the Fiscal Year 2019 and Fiscal Year 2020 Community Relations Plan. IN PROCESS Complete the evaluation of partner organizations and develop criteria for future

partnerships. IN PROCESS Partner with Step Ahead Idaho to develop joint programs, library card distribution, and

sharing of resources and materials. IN PROCESS Partner with local neighborhood associations to provide at least one program at local

parks, focusing on early literacy, etc.

Objective: Develop spaces, networks, and programs around which communities based on neighborhoods, interests, and needs can form and thrive.

Action:

IN PROCESS Develop talking points about service to the homeless population for the general public in collaboration with Community Engagement and CATCH.

IN PROCESS Evaluate HIA (Health Impact Assessment) programs at Bown Crossing and create plan for Main Library.

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Focus Area 5: Increasing Access, Operational Excellence, and Fiscal Sustainability

Objective: Continue to implement the Master Library Facility Plan.

Action:

IN PROCESS Begin schematic design of new main library with value engineering. IN PROCESS Begin the second phase of the philanthropic effort for the new Main Library. PLANNING Work to create additional case statements for the project plan for phase 2 and 3 of the

Main Library Vision project. PLANNING Create an operation’s plan for new main library; service profile, Furniture, Fixtures &

Equipment plan, etc. Evaluate space adjacencies and create interior design plan. PLANNING Ground Breaking of new main library. PLANNING Conduct cost benefit analysis of expansion of hours at branches to 7x/week. ON HOLD Evaluation of impact of annexation in Southwest Boise.

IN PROCESS Complete analysis of lost revenue if fines and fees were eliminated. Ensure a process/method to retrieve library materials when overdue. Evaluate auto-renewals. Implement new City Accounts Receivable regulations.

Objective: Organize staffing, collections, and services to maximize opportunities for access and to reflect needs identified by the community.

Action:

IN PROCESS Install and implement a holds pickup kiosk for city employees at City Hall. Evaluate use and develop statistics.

IN PROCESS Use analytics from the Integrated Library System (ILS), Cengage, web based products, and other sources to determine customer usage and preferences for collections and services. Participate in the city-wide data project to review data from across the city to assist with making data-driven decisions related to operations and customer service. Develop dashboards for Library Administration.

IN PROCESS Adopt mobile circulation practices at Main Library and Hillcrest. IN PROCESS Reduce the number of public service desktop PCs by 10% to incorporate mobile work

station technologies. Evaluate inventory and replacement cycle for possible extension out another year.

PLANNING Continue to evaluate Program Based Budget for the library system to blend with the City's budget approach.

COMPLETE Evaluation/consolidation/simplification of all library stickers. Develop a sticker standardization policy.

IN PROCESS Explore access and accessibility for materials and resources through displays, signage, and catalog enhancements, creating a welcoming community for all immigrants/refugees. Participate in Title VI evaluation of all library programs/facilities and services, as well as, Title II of ADA compliance.

PLANNING Develop a training/succession plan with multiple experiences for Senior Managers. COMPLETE Creation of bibliographic record enhancement process/policy, with authority control. IN PROCESS Conduct an analysis and assessment of part time positions across library system to

address the desire to create more full time positions.

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PLANNING Collaborate with the Library Foundation to deploy the $19 for ‘19 annual giving program and develop a public awareness program.

Objective: Develop community partnerships and opportunities for individual private giving to enhance funding for library services.

Action:

PLANNING Begin the transformation of Youth Services at Main Library to engage new readers with a vision to put a library card into every child's hand.

IN PROCESS Seek a self-service credit card donation option at all self-checkout stations.

Objective: Strengthen staff competencies related to innovation, creativity, and continuous improvement.

Action:

IN PROCESS Evaluate possible addition of Kuna library system to the Consortium. IN PROCESS Evaluate safety concerns of public facing staff and provide training. IN PROCESS Organize a staff development team to facilitate staff learning and understanding of

current trends and issues. Develop a cross divisional training plan. Develop staff “onboarding” process.

IN PROCESS Identify staff members who would benefit from participation in a Leadership Development program.

IN PROCESS Target staff conference attendance centered on maker’s spaces, customer created content, and customer experiences.

Objective: Ensure that staff focuses on consistent service outcomes to ensure WOW experience in all locations.

Action:

IN PROCESS Participate in the cohort design process to revise the employee performance assessment system (ConnectBoise).

PLANNING Plan and deliver the Fiscal Year 2020 staff in-service day, focusing on Library Futures. IN PROCESS Work with City-wide customer experience team to establish a city-wide "High

Tech/High Touch" customer service philosophy and a federated approach to customer service.

PLANNING Provide change management training for Library managers and supervisors.

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Statistics

Jan.'19, Page 1

Last Year Percent This Year Last Year PercentThis Month This Month Change To Date To Date Change

CIRCULATION/Books Adult 58,227 59,169 -1.59 215,873 216,590 -0.33 Young Adult 6,816 7,380 -7.64 26,145 28,882 -9.48 Juvenile 60,265 62,526 -3.62 236,543 236,595 -0.02

Sub Total 125,308 129,075 -2.92 478,561 482,067 -0.73

CIRCULATION /Audio Visual Adult 44,761 48,928 -8.52 171,985 223,277 -22.97 Young Adult 1,550 1,697 -8.66 5,944 6,508 -8.67 Juvenile 11,588 12,991 -10.80 46,509 50,426 -7.77

Sub Total 57,899 63,616 -8.99 224,438 280,211 -19.90

CIRCULATION/Digital eAudio 17,063 13,026 30.99 63,506 47,916 32.54 eBooks 18,139 15,836 14.54 66,290 56,437 17.46 eVideo 72 119 -39.50 286 455 -37.14 eMusic 8,312 12,469 -33.34 36,202 44,237 -18.16 eMagazine 2,137 1,133 88.61 8,047 4,326 86.01

Sub Total 45,723 42,583 7.37 174,331 153,371 13.67TOTAL CIRCULATION 228,930 235,274 -2.70 877,330 915,649 -4.18

CIRCULATION SUMMARY Main Library 92,357 96,053 -3.85 354,226 392,491 -9.75 Collister 15,400 16,613 -7.30 59,569 64,297 -7.35 Hillcrest 12,973 14,090 -7.93 50,602 53,680 -5.73 Cole & Ustick (C&U) 30,872 32,577 -5.23 116,810 128,859 -9.35 Bown 30,817 31,690 -2.75 118,025 117,155 0.74 Home Service 788 1,668 -52.76 3,767 5,796 -35.01 Digital Collection 45,723 42,583 7.37 174,331 153,371 13.67

TOTAL CIRCULATION 228,930 235,274 -2.70 877,330 915,649 -4.18

PATRON COUNT Main Library 91,872 89,120 3.09 329,166 323,437 1.77 Collister 8,787 11,279 -22.09 33,405 42,981 -22.28 Hillcrest* 8,955 9,749 -8.14 26,521 36,858 -28.05 Cole & Ustick 16,044 16,887 -4.99 56,326 62,900 -10.45 Bown 15,136 14,154 6.94 53,252 52,435 1.56

TOTAL PATRON COUNT 140,794 141,189 -0.28 498,670 518,611 -3.85* The Hillcrest patron count is low due to the removal of the counter during construction at thebranch.POLARIS CATALOG System External Use Counts 358,303 358,986 -0.19 1,269,467 1,293,068 -1.83 Main Internal Use Counts 96,771 78,132 23.86 356,445 282,646 26.11 Collister Internal Use Counts 3,164 3,500 -9.60 11,982 12,959 -7.54 Hillcrest Internal Use Counts 3,335 4,439 -24.87 12,291 14,453 -14.96 C&U Internal Use Counts 9,337 10,993 -15.06 33,234 37,916 -12.35 Bown Internal Use Counts 8,100 8,569 -5.47 27,618 28,680 -3.70

BOISE PUBLIC LIBRARYSYSTEM STATISTICS REPORT

January 2019

Jan.'19, Page 2

Last Year Percent This Year Last Year PercentThis Month This Month Change To Date To Date Change

NEW CARDS ISSUED Resident 1,238 1,303 -4.99 3,908 4,506 -13.27 Non-Resident 9 14 -35.71 31 37 -16.22 Internet Only 3 0 0.00 18 7 157.14

TOTAL CARDS ISSUED 1,250 1,317 -5.09 3,957 4,550 -13.03

INTERLIBRARY LOANS Out-of-State 118 0 0.00 518 0 0.00 In-State 56 0 0.00 338 0 0.00

INTERLIBRARY BORROWING Out-of-State 201 215 -6.51 757 814 -7.00 In-State 56 45 24.44 247 224 10.27

REFERENCE SUMMARY Main Adult Desk 3,296 2,740 20.29 11,205 10,563 6.08 Main Adult Telephone 665 624 6.57 2,457 2,208 11.28 Main Adult Electronic 262 166 57.83 791 665 18.95

Sub Total Adult Reference 4,223 3,530 19.63 14,453 13,436 7.57

Main Youth Desk 1,575 2,055 -23.36 5,661 7,632 -25.83 Main Youth Telephone 69 61 13.11 313 400 -21.75 Main Youth Electronic 5 0 0.00 8 95 -91.58

Sub Total Youth Reference 1,649 2,116 -22.07 5,982 8,127 -26.39

Information Desk Readers Advisory 19 20 -5.00 61 110 -44.55 Directional/Informational 2,544 3,061 -16.89 8,960 10,730 -16.50

Sub Total Information Desk 2,563 3,081 -16.81 9,021 10,840 -16.78

Collister Desk 2,050 2,215 -7.45 7,476 7,354 1.66 Collister Phone 185 186 -0.54 646 612 5.56

Sub Total Collister Reference 2,235 2,401 -6.91 8,122 7,966 1.96

Hillcrest Desk 1,544 2,109 -26.79 4,955 7,312 -32.23 Hillcrest Phone 146 227 -35.68 435 531 -18.08

Sub Total Hillcrest Reference 1,690 2,336 -27.65 5,390 7,843 -31.28

Cole & Ustick Desk 3,089 4,228 -26.94 10,843 12,367 -12.32 Cole & Ustick Phone 223 299 -25.42 670 1,151 -41.79

Sub Total C&U Reference 3,312 4,527 -26.84 11,513 13,518 -14.83

Bown Desk 1,275 2,390 -46.65 4,836 8,531 -43.31 Bown Phone 81 138 -41.30 329 483 -31.88

Sub Total Bown Reference 1,356 2,528 -46.36 5,165 9,014 -42.70TOTAL REFERENCE 17,028 20,519 -17.01 59,646 70,744 -15.69

Jan.'19, Page 3

Last Year Percent This Year Last Year PercentThis Month This Month Change To Date To Date Change

MEETING ROOM USE SUMMARYPrograms Main Adult Programs 64 64 0.00 235 246 -4.47 Main Youth Programs 111 100 11.00 414 349 18.62 Main Community Programs 377 149 153.02 1,158 466 148.50

Sub Total Main 552 313 76.36 1,807 1,061 70.31 Collister Adult Programs 48 44 9.09 157 132 18.94 Collister Youth Programs 41 43 -4.65 191 165 15.76 Collister Community Programs 86 73 17.81 309 252 22.62

Sub Total Collister 175 160 9.38 657 549 19.67 Hillcrest Adult Programs 15 21 -28.57 60 79 -24.05 Hillcrest Youth Programs 22 25 -12.00 88 101 -12.87 Hillcrest Community Programs 71 20 255.00 170 73 132.88

Sub Total Hillcrest 108 66 63.64 318 253 25.69 C&U Adult Programs 12 20 -40.00 33 53 -37.74 C&U Youth Programs 49 44 11.36 237 162 46.30 C&U Community Programs 132 57 131.58 416 212 96.23 Sub Total Cole & Ustick 193 121 59.50 686 427 60.66

Bown Adult Programs 21 22 -4.55 68 65 4.62 Bown Youth Programs 45 36 25.00 148 155 -4.52 Bown Community Programs 85 105 -19.05 326 350 -6.86

Sub Total Bown 151 163 -7.36 542 570 -4.91 TOTAL PROGRAMS 1,179 823 43.26 4,010 2,860 40.21

Program Attendance Main Adult Attendance 308 258 19.38 1,249 1,963 -36.37 Main Youth Attendance 4,824 4,353 10.82 13,476 12,071 11.64 Main Comm Attendance 1,625 1,324 22.73 5,154 4,258 21.04

Sub Total Main 6,757 5,935 13.85 19,879 18,292 8.68 Collister Adult Attendance 302 395 -23.54 1,181 1,128 4.70 Collister Youth Attendance 848 847 0.12 3,517 3,677 -4.35 Collister Comm Attendance 489 410 19.27 1,509 1,131 33.42

Sub Total Collister 1,639 1,652 -0.79 6,207 5,936 4.57 Hillcrest Adult Attendance 520 124 319.35 846 470 80.00 Hillcrest Youth Attendance 594 476 24.79 2,349 5,008 -53.10 Hillcrest Comm Attendance 1,155 111 940.54 2,167 521 315.93

Sub Total Hillcrest 2,269 711 219.13 5,362 5,999 -10.62 C&U Adult Attendance 176 299 -41.14 476 907 -47.52 C&U Youth Attendance 799 873 -8.48 3,040 3,132 -2.94 C&U Comm Attendance 1,373 524 162.02 3,617 2,557 41.45

Sub Total Cole & Ustick 2,348 1,696 38.44 7,133 6,596 8.14 Bown Adult Attendance 198 205 -3.41 702 757 -7.27 Bown Youth Attendance 1,323 1,308 1.15 4,915 4,530 8.50 Bown Comm Attendance 1,040 1,114 -6.64 3,489 3,987 -12.49

Sub Total Bown 2,561 2,627 -2.51 9,106 9,274 -1.81 TOTAL PROGRAM ATTENDANCE 15,574 12,621 23.40 47,687 46,097 3.45

BOISE PUBLIC LIBRARYRECIPROCAL BORROWING STATISTICS

January 2019

Percent of Percent ofThis Month Last Year Percent This Year To Date Last Year Percent

This Month Circulation This Month Change To Date Circulation To Date ChangeCHECKOUTS Ada Community 4,357 1.90 4,360 -0.07 17,432 1.99 16,898 3.16 Caldwell 397 0.17 500 -20.60 1,712 0.20 2,153 -20.48 Eagle 825 0.36 887 -6.99 3,335 0.38 3,447 -3.25 Emmett 103 0.04 140 -26.43 626 0.07 371 68.73 Garden City 1,608 0.70 2,145 -25.03 6,940 0.79 8,276 -16.14 Hailey 7 0.00 0 #DIV/0! 10 0.00 24 -58.33 Meridian 3,710 1.62 3,755 -1.20 12,658 1.44 14,480 -12.58 Mountain Home 339 0.15 331 2.42 1,253 0.14 1,427 -12.19 Nampa 1,193 0.52 1,238 -3.63 4,357 0.50 4,312 1.04 Twin Falls 29 0.01 17 70.59 232 0.03 66 251.52

Total 12,568 5.49 13,373 -6.02 48,555 5.53 51,454 -5.63

Total BPL Circulation 228,930 235,274 877,330 915,649

Last Year This Year Last YearThis Month This Month To Date To Date

CHECKOUTS Ada Community 12,752 11,325 48,940 43,668 Caldwell 206 205 743 721 Eagle 7,836 6,883 30,530 26,091 Emmett 52 66 90 136 Garden City 9,480 10,935 35,964 41,157 Hailey 18 56 50 114 Meridian 10,137 11,701 42,776 45,134 Mountain Home 13 62 144 122 Nampa 657 804 2,521 2,589 Twin Falls 11 62 29 187

Total 41,162 42,099 161,787 159,919

Items checked out at BPL by consortium members' patrons.

Items checked out at consortium member locations by BPL patrons.

MAIN BOWN COLE & USTICKMonth Circ Total Self Ck Total % of Circ Month Circ Total Self Ck Total % of Circ Month Circ Total Self Ck Total % of CircOctober 90,553 38,330 42.33% October 30,731 16,241 52.85% October 30,531 12,994 42.56%November 87,867 38,236 43.52% November 29,465 16,259 55.18% November 28,912 12,746 44.09%December 83,449 36,462 43.69% December 27,012 13,576 50.26% December 26,495 11,056 41.73%January 92,357 43,562 47.17% January 30,817 17,453 56.63% January 30,872 14,240 46.13%February February FebruaryMarch March MarchApril April AprilMay May MayJune June JuneJuly July JulyAugust August AugustSeptember September September

COLLISTER HILLCRESTMonth Circ Total Self Ck Total % of Circ Month Circ Total Self Ck Total % of CircOctober 15,348 8,152 53.11% October 12,797 7,435 58.10%November 14,682 8,182 55.73% November 13,070 6,741 51.58%December 14,139 7,326 51.81% December 11,762 6,457 54.90%January 15,400 8,612 55.92% January 12,973 7,913 61.00%February FebruaryMarch MarchApril AprilMay MayJune JuneJuly JulyAugust AugustSeptember September

Boise Public Library Monthly Self Check Statistics

Percent of Circulation