body language. is very important
TRANSCRIPT
Body Language
(Nonverbal Behavior)
magic © 2004. All Rights Reserved.May be reproduced with proper citation for educational purposes.
Introduction
Body Language is the unspoken communication that goes on in every Face-to-Face encounter with another human being. It tells you their true feelings towards you and how well your words are being received. Between 60-80% of our message is communicated through our Body Language, only 7-10% is attributable to the actual words of a conversation.
What is body language?
The gestures, postures, and facial expressions by which a person manifests various physical, mental, or emotional states and communicates nonverbally with others.
Basic groups of body language
There are two basic groups of body language postures:
OPEN/CLOSED and FORWARD/BACK
The posture groups combine to create four basic modes
They are Responsive Reflective Combative Fugitive
Responsive
In responsive mode, OPEN/FORWARD the person is actively accepting.
Interpretation types - Engaged Eager Ready to agree
Examples…
Engaged• Leaning forward• Open body• Open arms
Eager• (Sprint Position)• Open legs• Feet under chair• On toes
Ready to agree• Closes papers• Pen down• Hands flat on table
Reflective
In reflective mode, OPEN/BACK, people are interested and receptive but not actively accepting.
Interpretation types - Listening Evaluating Attentive
Examples…
Listening• Head tilted• Lots of eye contact• Nodding• High blink rate
Evaluating• Sucks glasses / pencils• Strokes chin• Looks up and right• Legs crossed in 4 pos.• ( Ankle on knee )
Attentive• ( Standing )• Arms behind back• Smile• Open feet
Combative
In combative mode, CLOSED/FORWARD, there is active resistance
Interpretation types Defiant Lying Let me speak Aggressive
Examples…
Let me speak• Finger tapping• Foot tapping• Staring
Aggressive• Leaning forwards• Finger pointing• Fist clenched
Defiant• ( standing )• Hands on hips• Frown
Lying• Touches face• Hands over mouth• Pulls ear• Eyes down• Glances at you• Shift in seat• Looks down and to left
Fugitive
In fugitive mode, CLOSED/BACK, people are trying to escape physically through the door or mentally into boredom.
Interpretation types Bored Let me go Rejection Defensive
Examples…
Bored• Staring into
space• Slumped
posture• Doodling• Foot tapping
Let me go• Feet towards
door• Looking around• Buttoning jacket
Rejection• Sitting / moving back• Arms folded• Legs crossed 11 pos• ( Thigh on knee )• Head down• frown
Defensive• ( Standing )• Feet pointing in• Hands clenched
Conclusion
Knowing how to read body language is a useful communication skill. So one should know how to use it. It might help us in a job interview, that crucial meeting, the business function, or that special date!
Thank you
magic © 2004. All Rights Reserved.May be reproduced with proper citation for educational purposes.
Body Language(Nonverbal Behavior)
magic © 2004. All Rights Reserved.May be reproduced with proper citation for educational purposes.