body language and communication

7/23/2019 Body Language and Communication

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Egypt!" #!"t$"!"%$ &'(

Management Presentation Series

Communication skills.


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2-1) Communication:

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2-2) Listening: 5090/6 A-t$""g typ$-( 505056 &!4-$- ', p''2 +-t$""g( 505096 )p- ', B$tt$2 +-t$""g(

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Communication process plays a great role inour life.

Regardless of the size of business you arein (whether a large corporation a s!allco!pany or e"en a ho!e based business#effecti"e co!!unication s$ills areessential for success%

Listening considered as a vital tool ofcommunication process.


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2-) Main oints:

2-1) Communication:

- Studies show a direct link between success

and the ability to listen.

- Listening and hearing are two different things.

earing is a sense everyone can hear but

listening is to reali!e and understand what

said.


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Communication is a process of Transferringmassage from sender to receiver throughchannels.

Sender

Channels & means

Receiver

Massage

Who?

Says

what?

Towhom?

In whichchannel?

With what

efect?

Feedback


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SE!ER RECE"#ER

Feedback

receiver sender

'istortion sources

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#ll messages do not reach the receiver due to

$distortion%

Sender Receiver

Feedback

!istortion

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&hat causes distortion or the barriers tounderstanding'listening(

$anguage Semantics

Personal"nterests %ordiness

EnvironmentHnoise ttention span

Ph'sical hearingproblem

Speed of thought

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2-)-2- Communication *oals+

To change behavior

To get action

To ensure understandingTo persuade

To get and giveInformation


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&hat are the most common wayswe communicate(

(ralchannel)#erbal*

%rittench

annel

)on+verb

al*

Electro

niccha

nnel

#isual

,od'$anguage

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+ral channel ad"antages , -uestions can be as$ed

and answered feedbac$ is i!!ediate and direct recei"er can sense the senders sincerity !ore persuasi"e

disad"antages can lead to ill,considered state!ents there is no per!anent record of the

co!!unication

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ritten channel ad"antages , !essage can be re"ised

pro"ides a per!anent record !essage stays the sa!e when sent to se"eral

recei"ers recei"er has !ore ti!e to analyze the !essage

disad"antages , sender has no control o"erwhere when or if the !essage is read

sender does not recei"e i!!ediate feedbac$ recei"er !ay not understand parts of the !essage !essage !ust be longer to answer anticipated

-uestions

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lectronic !edia

co!puters tal$with others electronically teleconferencing , groups of people in different

locations interact audioconferencing , using telephone lines

"ideoconferencing , see one another on tele"ision!onitors

ad"antages , sharing of !ore infor!ation speed and efficiency in deli"ering routine !essages ine2pensi"e

disad"antages , difficulty in sol"ing co!ple2proble!s

e,!ail !ost appropriate for routine !essages unsuitable for confidential infor!ation

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B'3y A!"g4!g$

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B'3y A!"g4!g$

&hen you speak/ you represent a brand0

the brand of you. ow you talk/ walk/ and

look reflect upon that brand. &hat does

your body language say about you( 1oes it

say youre trustworthy/ confident/ and

competent/ or ust the opposite(


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B'3y A!"g4!g$ contd5

6here are many books and articles devoted

to body language/ Sometimes too much

information is a bad thing. Lets keep it

simple. ere are some simple keys tobetter e7press your messages with the

help of body language.


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8ody Language

*estures


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6he andshake

)- 9se right hand.2- *rasp-palm to palm3- 1o not s:uee!e.3- Shake without pumping.4- ;elease after a few seconds.

"- - Speak.

J-$ " -!y"g K$++'L g''3*y$ '2 -$!+"g

*4-"$-- 3$!+-( CMNO


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6he Stance

Keep your weightbalanced on both feetstand tall eyes ahead%

hen sitting a"oidslu!ping into the foldof your chair or leaningbac$%

atch as people respondto you differently%


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6he #rms

?eep your hands andarms unfolded.

Simply avoid puttinganything in between youand the listener.

1ont hold a binder.

6ry to avoid standingbehind a podium when

possible.


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6he hands

se your hands 'on6t try to!i!ic other people6s gesturesbecause you will loo$ contri"ed%

owe"er feel free to use yourhands in a way that feelsnatural%

8ideotape yourself spea$ing tosee whether your gesturesappear natural and co!fortable%

ou !ight disco"er that you usefew if any gestures% :reeyourself


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6he #ir of Confidence

;ay attention to s!allpotentially distracting body!o"e!ents li$e tapping yourtoes or fidgeting with your

fingers pens or coins ,, allsigns of ner"ous energy%


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@ye contact

Aaintain eye contact >,B to ,Bof the time. Aake everyone feel included and

important. Look at the person youre

speaking to you. Df youre addressing a small or

large group/ break the room intothree parts.


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Eoice

8oice =peed !otion >one8olu!e =tress

=pea$ clearly and !oderately

=pea$ in a loud "oice=ound to the farthest listeners

Change the tone due to the ideas presents


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"olu!e of co!!unication recei"ed depends on

position in the decision,!a$ing structure

independent decentralized decision !a$ersha"e the lowest co!!unication needs

centralized decision !a$ers need and aree2posed to greater "olu!es of co!!unication

so!e decentralized decision !a$ers are sointerconnected that they re-uire e"en !ore

infor!ation than centralized ones

interorganizational collaborations co!plicateco!!unication networ$s e"en further

2-)-45 Communication networks


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6hree Communication Fetworks

Independent,

decentralized

decision makers

Connected,

decentralized

decision makers

Centralized

decision makers

(commanders)

= places where actions are taken and information is generated

= centralized decision maker

2-)-45 Communication networks+Contd


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Comple7ity Dn 6echnology Collaboration #nd Fetworks

Internal network Single partner collaboration

Internal network and multiple external collaborators

2-)-45 Communication networks+Contd


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-)-"5 Aanaging communication processes

Co!!unications planning?

'eter!ining the infor!ation andco!!unications needs of thesta$eholders

@nfor!ation distribution?

a$ing needed infor!ation a"ailable ina ti!ely !anner


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2-)-"5 Aanaging communication processes

contd5

;erfor!ance of reporting?

@nfor!ation collecting anddisse!inating perfor!ance%

Ad!inistrati"e closure?

enerating gathering anddisse!inating infor!ation to for!alizephase or proect co!pletion


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2-)-=5 Ealue of communication

Communication is the gluethat holds organi!ationstogether+

relationships products Systems

6asks are accomplishedmore successfully


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2-)-=5 Ealue of communicationcontd5

Conflict resolved moreeasily

Services delivered in a

:uality manner Dncrease employee

effectiveness Dncrease work efficiency Dncrease productivity Positively impact the bottom

line!!


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2-25 Listening


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2-2-ListeningGthe other side of

communication

Messages must be received as -ell as sent.

good uestion to ask 'ourself is/ are 'ou

reall' listening or simpl' -aiting for 'ourturn to talk0

"f 'ou are thinking about 'our repl' beforethe other person has finished/ then 'ou are

not listening1

Too many people see communication as merely speaking.

5 56 A-t$""g


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Listening for pleasure or

enoyment.

H Ausic/ movies/ comedy/ playsG

-E8p!tK$t%

Listening to provide emotional support for

speaker. H # doctor listens to a patient0 you listen

to a friends rantG

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Listening to understand

the speakers massage.

H 1irections from your mgr. 0 in a class or

seminar.G

-&!2$,4+Listening to evaluate a massage.

H # campaign speech0 research

paper.G

I6he comprehensive J careful listening might re:uire you to thinkJ evaluate while listening/ this helps developing creative

thinking skills.

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!ot concentrating: - 1aydreaming/ mind wandering/

do!ing/ thinking in other issues/e7hausted.

Listening too "ard:

-6rying to remember every fact/ nomatter how minute it might be.

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505056&!4-$- ', p''2 +-t$""g contd5.

#umping to conclusions:

- Kutting words into the speakers

mouth0 interrupting

speaker/ anticipating what speaker

will say'do ne7t.

$ocusing on delivery style instead of

massage:

- Speakers accent/ clothes/ stuttering/

presentation tools.


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Ta%e listening seriously like any skill it takes practice J self-

discipline.

&esist distractions &hen you catch your mind wondering/

pull it back to track0 dont try toanticipate what the speaker will say.


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'o not be diverted by appearance or delivery

- *andhi was strange in appearance but

was e7cellent speaker/ concentrate on

the conte7t. (uspend udgment

-dont be biased / wait until the message

is delivered $a closed mind is an emptymind%.

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$ocus your listening: - Listen for main points *# good speech only has a few main points. - Listen for evidence Ds it accurate(

#re the sources obective( Ds it relevant(

Ds it sufficient to support the speakersclaim(

- Listen for technique Study the speakers techni:ue as a learning body

language tool/ voice tone and volume5.

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PRP2RS"3

Restating -hat

another hassaid in 'ouro-n -ords

PRP2RS"3

Restating -hat

another hassaid in 'ouro-n -ords

S4MMR"5"3

Pulling

together themain points of

a speaker

S4MMR"5"3

Pulling

together themain points of

a speaker

64EST"("3

Challengingparticipants totackle & solve

problems

64EST"("3

Challengingparticipants totackle & solve

problems


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arap"rasingGtry it outM

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Use initial phrases such as:

In other words+ I gather that+

If I understand what youare saying+ What I hear you saying is+ Pardon my interruption, but

let me see if I understandyou correctly+


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(ummari,ingGtry it outM

Summari7ing pullsimportant ideas/ facts ordata together to establish abasis for further discussionand8or revie- progress.

The person summari7ingmust listen carefull' inorder to organi7e theinformation s'stematicall'.

"t is useful for emphasi7ingke' points.

Try out these summarizing phrases:

If I understand you correctly,your main concerns are

These seem to be the !eyideas you ha"e e#pressed

ti i iti l f ilit ti


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uestioningGa critical facilitation

skill

9.Closed uestions

generally result in short yes/no or other

one word answers% >hey should be usedonly when you want precise -uic$answers% +therwise they inhibit thought%

:. (pen+ended uestions

in"ite an actual e2planation for aresponse% Duestions that begin with$how% $what%and $why%are typical%

>here are two basic types of -uestions?

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rimary purpose of a speec" is to get adesired response.)

I 6o whom are you speaking(I &hat do you want them to know/ believe or do

as a result(

I &hat is the most effective way to compose Jpresent your speech to accomplish those

ends(


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2-2-=5 6ips of better delivery

@stimate available time. ;ehearse before delivery starting. 9se short messages ?.D.S.S5 #lways use evidence references/ reports/

maga!ines/ statistics/G5 1atabase conclusion.

9se clear body language. Df possible/ wrap up and confirm

3 S


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3- Summery

6here is ama!ing power hidden within the

structure of communication.

Communication operates well beyond thescope of your conscious awareness.

Aaking it an ideal open door through which

persuasion enters and e7its.


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;* Summer' ContIrainers !ust be able to use a "ariety ofco!!unication techni-ues in order tocreate an en"iron!ent that enables

participants to engage acti"ely in thelearning process%


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THANK YOU

body language and communication

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