BML 322Workshop 5

Quality, Risk, & Closure….

What to expect tonight:

• Lecture • Work time• Presentations

• Room 109• Begin at 8pm• Review ground

rules

• Papers and deadlines• Requirements• March 17, 11:59

pm

Some follow-up …

• Critical path = longest path or only those critical tasks?

• Why the project logic diagram…we have software for that!

What does “DONE” look

like?Define success……define

quality

Quality

• Acceptance criteria• Tolerance Levels• Define

requirements• Understand

purpose• Monitor• Reporting

Quality

BUILD IT IN•Increase cost?

•What is the cost of failure?

Quality ApproachesWhat school of thought to use?

Cost Prevention = conformance (improve)

appraisal (evaluate)

Cost Failure = Internal (fixing in-house) External (lawsuits,

recalls)

Project Risk

• Quality and Risk interrelated in any project

• Identify and plan for what is KNOWN

• Determine severity and frequency

• Test before deploy (play in the sandbox)

What is a RISK?

• A bad thing….• Possibility of loss or

injury• Negative result• Undesired result

Types of Risk

• Internal & External• Known & Unknown• Project Vs. Organizational

Risk ImpactOne of many ways to set priority; a

scoring method

High Low Severity/Impact

High

Low

High SeverityHigh Frequency

Low SeverityHigh Frequency

High SeverityLow Frequency

Low SeverityLow Frequency

Rules of Risk

1. IF you accept then you agree to the consequences AND you the consequences are cheaper than the cure.

2. Comparing actual results to estimates must be consistent to be effective

3. Communicate with the right people to make the right decisions

Risk Mitigation

• AVOID• SHARE• REDUCE• TRANSFER

Examples1. A 48 year old single woman with no

relatives purchases a long-term care policy.2. A daycare center requires all employees to

have annual CPR training.3. OSHA conducts workplace safety

inspections and provides recommendations to employers

4. Playing slot machines5. Fire extinguisher 6. Educating the client on the cost of expected

results7. I don’t know how to swim so I never go

fishing

Manage Risks

• Identify – WBS to RBS• Evaluate – set priorities• Mitigate – back-up plan INNOVATION

COMMUNICATION

I have some bad news…

• Done Row• Cinch the Sack• Close the Loop• Pull Chocks• Completed• All Laced Up• Finished CLOSURE

What does it really mean?

Formal acceptance of the final product, service or result.

Formal acceptance of the final product, service or result.

1. Obtain signoffs for contracts; financial, legal, administrative closure

2. Release resources3. Document & Communicate Lessons

learned4. Record Retention5. Measure Satisfaction6. Prepare and share final report

• Presentations • Room 109• Begin at 8pm

Ground Rules:1. Each person

must speak once

2. The listening team must ask one project specific question

3. The presenting team must answer

4. Complete peer review for own team

*Innovative = fun+focus

• Papers and deadlines• Describe one risk and

impact on the project– Internal or External– Known or Unknown

• Describe controls or monitoring were in place – When to implement?– Type of mitigation plan?

• Describe impact • Was the project still

successful? Quality?– Did you spend more

money or take more time?– Were the client still happy?

*Use terminology from text– March 17, 11:59 pm