bluemix and watson overview - rencontres ibm et l'ecole polytechnique - 3 novembre 2015

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IBM Bluemix The Digital Innovation Platform Rencontre IBM & Polytechnique – 3 novembre 2015 Yves Le Cléach, IBM France Lab, ODM Performance Architect Bluemix Paris Meetup [email protected] , @ylecleach

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Page 1: Bluemix and watson overview - Rencontres IBM et l'Ecole Polytechnique - 3 novembre 2015

IBM Bluemix The Digital Innovation Platform

Rencontre IBM & Polytechnique – 3 novembre 2015

Yves Le Cléach, IBM France Lab, ODM Performance ArchitectBluemix Paris [email protected] , @ylecleach

Page 2: Bluemix and watson overview - Rencontres IBM et l'Ecole Polytechnique - 3 novembre 2015

03/11/15!

Page 3: Bluemix and watson overview - Rencontres IBM et l'Ecole Polytechnique - 3 novembre 2015

03/11/15!

Pâte à pizza! Pâte à pizza! Pâte à pizza! Pâte à pizza!

Tomates! Tomates! Tomates! Tomates!

Fromage! Fromage! Fromage! Fromage!

Garniture! Garniture! Garniture! Garniture!

Ustensiles! Ustensiles! Ustensiles! Ustensiles!

Four! Four! Four! Four!

Electricité! Electricité! Electricité! Electricité!

Vaisselle! Vaisselle! Vaisselle! Vaisselle!

Table! Table! Table! Table!

Faite  maison   Surgelée   Domino's   Pizzeria  

Moi! Fournisseur!

Page 4: Bluemix and watson overview - Rencontres IBM et l'Ecole Polytechnique - 3 novembre 2015

Core IT

Code

Data

Runtime

Middleware

OS

Virtualization

Servers

Storage

Networking

Code

Data

Runtime

Middleware

OS

Virtualization

Servers

Storage

Networking

Infrastructure as a Service

Code

Data

Runtime

Middleware

OS

Virtualization

Servers

Storage

Networking

Software as a Service

Extend (not replace) existing solutions. Hybrid cloud is the future of IT

4

Benefits: Existing on-premise investments, fully

customizable, few limitations

Benefits: Infrastructure managed by service provider, most

customizable cloud offering

Benefits: Simplicity, user experience, ease of access

Customer Managed

Service Provider Managed

Page 5: Bluemix and watson overview - Rencontres IBM et l'Ecole Polytechnique - 3 novembre 2015

Core IT

Code

Data

Runtime

Middleware

OS

Virtualization

Servers

Storage

Networking

Code

Data

Runtime

Middleware

OS

Virtualization

Servers

Storage

Networking

Infrastructure as a Service

Code

Data

Runtime

Middleware

OS

Virtualization

Servers

Storage

Networking

Software as a Service

Gaps: IaaS allows great flexibility in the cloud, but these take

time to setup. More time to manage and

upgrade.

Extend (not replace) existing solutions. Hybrid cloud is the future of IT

5

Gaps: End-user software - not meant for consumer to build custom applications.

Gaps: Essential to IT, but comes with high cost. These

seven can take months to setup. More time to maintain

and upgrade. Not experimental.

Customer Managed

Service Provider Managed

Page 6: Bluemix and watson overview - Rencontres IBM et l'Ecole Polytechnique - 3 novembre 2015

Core IT

Code

Data

Runtime

Middleware

OS

Virtualization

Servers

Storage

Networking

Code

Data

Runtime

Middleware

OS

Virtualization

Servers

Storage

Networking

Infrastructure as a Service

Code

Data

Runtime

Middleware

OS

Virtualization

Servers

Storage

Networking

Software as a Service

Code

Data

Runtime

Middleware

OS

Virtualization

Servers

Storage

Networking

Platform as a Service

Extend (not replace) existing solutions. Hybrid cloud is the future of IT

6

IBM Bluemix

Other Clouds

Customer Managed

Service Provider Managed

Page 7: Bluemix and watson overview - Rencontres IBM et l'Ecole Polytechnique - 3 novembre 2015

App development in the cloud

? Failing

Fast

Seconds to Deploy Friction

Free

Any Language

Continuous Integration

Mobile Ready

Focus on Code

Choice of Tools

Useful APIs

Developers’ expectations have evolved.

7

Page 8: Bluemix and watson overview - Rencontres IBM et l'Ecole Polytechnique - 3 novembre 2015

Bluemix – C’est vous qui choisissez

8

Vous choisissez comment developper, déployer et gérer vos apps. Bluemix se charge du reste.

Compute Choisissez votre niveau d’abstraction de l’infrastructure en fonction de vos besoins d’architecture pour votre app.

Outils Dev Vous pouvez utiliser les outils puissants DevOps Bluemix (SCM, editeur, continuous delivery…) ou alors utiliser vos propres outils

Localisation Déployez vos apps dans Bluemix Public, dans votre Cloud dédié Bluemix, ou alors dans votre propre data center (Local*).

Services Enrichissez votre application en selectionnant des services depuis un catalogue IBM, 3rd party, open source, ou vos propres services.

IBM

Third Party

Open Source

Yours

*Bluemix Local coming Summer 2015

Page 9: Bluemix and watson overview - Rencontres IBM et l'Ecole Polytechnique - 3 novembre 2015

How does Bluemix work? Bluemix is underlined by three key open compute technologies: Cloud Foundry, Docker, and OpenStack. It extends each of these with a growing number of services, robust DevOps tooling, integration capabilities, and a seamless developer experience.

9

Flexible Compute Options to Run Apps / Services Instant Runtimes! Containers! Virtual Machines!

Platform Deployment Options that Meet Your Workload Requirements

Bluemix !Public!

Bluemix !Dedicated!

Bluemix !Local*!

DevOps Tooling Your Own Hosted Apps / Services

Integration and API Mgmt

Powered by IBM SoftLayer In Your Data Center

+ + +

+ +

+ Always focused on what’s next

Catalog of Services that Extend Apps’ Functionality

Web! Data! Mobile! Analytics!Cognitive! IoT! Security! Yours!

+

*Bluemix Local coming Summer 2015

Page 10: Bluemix and watson overview - Rencontres IBM et l'Ecole Polytechnique - 3 novembre 2015

Why are developers using Bluemix?

10

Go from zero to running code in a matter of minutes.

Automate the development and delivery of many applications.

To rapidly bring products and services to

market at lower cost

To continuously deliver new functionality to their

applications

To extend existing investments in IT

infrastructure

Extend existing investments by connecting securely to on-premise infrastructure.

Page 11: Bluemix and watson overview - Rencontres IBM et l'Ecole Polytechnique - 3 novembre 2015

11

Bluemix brings huge cost savings

•  Speed: from idea to run in hours •  Simplicity: all you need is to write code •  Service catalog: marketplace beats all

competitors •  Hybridation: capabilities: private, public, mix

both…

•  Security: rigorous IBM security standards

So why Bluemix?

Code

Data

Runtime

Middleware

OS

Virtualization

Servers

Storage

Networking

Developer’s Focus

IBM’s Focus

Page 12: Bluemix and watson overview - Rencontres IBM et l'Ecole Polytechnique - 3 novembre 2015

Quelques liens utiles…

Formation en ligne gratuite Formation en ligne gratuite faite par openclassroom “Déployez des applications dans le cloud avec Bluemix”

http://ibm.biz/BluemixMOOC!

!

Meetup à Paris Rejoignez la communauté Bluemix sur meetup et participez gratuitement aux événements (Cloud Hybrid, Internet des Objects, Big Data, Watson…)

http://ibm.biz/BluemixParisCommunity!

!

Webinars Bluemix Rejoignez un des nombreux webinars Bluemix en fonction de votre intéret et langue

http://ibm.biz/BluemixWebinarsFR!

!

Communauté Bluemix Consultez le blog avec toutes les actualités et posez toutes vos questions sur stackoverflow

http://ibm.biz/BluemixDeveloperCommunity!

!

Page 13: Bluemix and watson overview - Rencontres IBM et l'Ecole Polytechnique - 3 novembre 2015

#bluemix

!  Articles, Slides, Formation, et des Resources

!  Site WordPress déployé dans Bluemix !

http://meetup-paris.mybluemix.net/

Site Web du Bluemix Paris Meetup

Page 14: Bluemix and watson overview - Rencontres IBM et l'Ecole Polytechnique - 3 novembre 2015

#bluemix

Some stats •  Started in June 2014 •  10 sessions done •  1000 members •  First Bluemix group in Europe •  Growing … as Bluemix does !

•  We propose free sessions to discover the Bluemix platform and Services •  Aimed to any developers, startups and students •  Enable you to keep you updated on important news / events •  Give you the key of success for your projects by finding the right contact •  Theme already done : Watson, Internet of Things, Big Data & Analytics, Hybrid

Cloud, DevOps, Business Rules, Mobile QA and also French 3rd Parties Bluemix services such as Simplicite or DreamFace

•  Open by design : any members can propose topics •  Free Bluemix Trial : https://ibm.biz/Meetup_Paris

How to join us ? •  1) Register to Meetup.com •  2) Join Bluemix Paris Meetup •  Then register to announced events Contact: [email protected] Blog / Resources / Slides / Webinars : http://meetup-paris.mybluemix.net/

http://www.meetup.com/fr/IBM-Bluemix-Paris-Meetup!

Page 15: Bluemix and watson overview - Rencontres IBM et l'Ecole Polytechnique - 3 novembre 2015

#bluemix

!  Découverte de la console Bluemix

!  Concepts d’application et de services

!  Découverte du Catalogue Bluemix

!  Documentation & Community

!  Démo simple (boilerplate)

DEMO Bluemix Overview

Page 16: Bluemix and watson overview - Rencontres IBM et l'Ecole Polytechnique - 3 novembre 2015

16!16

Entrez dans une nouvelle ère cognitive avec Watson

Page 17: Bluemix and watson overview - Rencontres IBM et l'Ecole Polytechnique - 3 novembre 2015

Watson: d’un projet de recherche à une entité commerciale

R&D

Demonstration

Validation

Projet de recherche

2006 – 2010

Jeopardy! Grand Challenge

2011

Startup Interne 2011 – 2013

IBM Watson Group

A partir de 2014…

Commercialisation

$1B : Investissement $100M : pour l’Ecosystème

NYC Headquarters

Page 18: Bluemix and watson overview - Rencontres IBM et l'Ecole Polytechnique - 3 novembre 2015

WATSON : système cognitif

Comprend le langage naturel et la communication

humaine

S’adapte & apprend par l’entraînement, les interactions et les

décisions des utilisateurs

Génère des hypothèses et les

évalue

1 2

3

Page 19: Bluemix and watson overview - Rencontres IBM et l'Ecole Polytechnique - 3 novembre 2015

19!

2 phases dans la création d’un système cognitif: - analyser de grands volumes de données et y répérer des modèles - analyser de nouvelles données en entrée et leur appliquer les modèles définis

Interprétations multiples

Des centaines de sources de réponses

•  Recherche initiale •  Création des réponses

“candidates”

Dizaines de mililers de sources / notation

•  Classement des réponses •  Récupération des justifications

•  Classement

Modèles préparés Combinaison et “pesée”

des justifications

Analyse de la requête

Décomposition Génération d’hypothèses Synthèse Scoring de

hypothèses et justications

Fusion finale des indices de confiance

et classement Question Réponse

? !

Page 20: Bluemix and watson overview - Rencontres IBM et l'Ecole Polytechnique - 3 novembre 2015

20!

Conclusion : Quand utiliser des services Watson ?

Gros volume de données principalement non

structurées!

Besoin de justifier les réponses!

Langue anglaise (à ce jour)!

Support du dialogue homme-

machine!

Souhait d’analyser plusieurs réponses!

Apprentissage permanent!

Page 21: Bluemix and watson overview - Rencontres IBM et l'Ecole Polytechnique - 3 novembre 2015

En résumé

Watson au travail video – 8 min. (https://www.youtube.com/watsonatwork)

Page 22: Bluemix and watson overview - Rencontres IBM et l'Ecole Polytechnique - 3 novembre 2015

#bluemix

!  Advanced AI, machine learning, deep learning

!  Unstructured Data : text, speech, photos, videos

!  Build new powerful and flexible Q&A solutions with : Natural Language Classifier, Dialog and Retrieve and Rank : bring your own data, and train the service

!  New Features :

!  Language Translation with custom translation models (custom dictionary)

!  Speech to text : new language and new Mobile SDKs

!  All Alchemy APIs are now available in Bluemix !

!  Build more powerful cognitive applications to engage more users

More on https://developer.ibm.com/watson/blog/2015/09/24/announcing-our-largest-release-of-watson-developer-cloud-services/

APIs on earth, accessible for all on Watson Developer Cloud

and Bluemix !

24-09-2015 : Watson is the largest and most diverse cognitive

Page 23: Bluemix and watson overview - Rencontres IBM et l'Ecole Polytechnique - 3 novembre 2015

“Watson” Services dans Bluemix 29/10/2015

Page 24: Bluemix and watson overview - Rencontres IBM et l'Ecole Polytechnique - 3 novembre 2015

“Watson” Services dans Bluemix au 29/10/2015 IBM Watson : Services commercialisés!•  Concept Insights: trouver des documents relatifs à un concept à

partir du sens et non de mots-clés•  Dialog: création de dialogues automatisés•  Language Translation : traduire des textes d’une langue à une autre

(pour des domaines spécifiques). Modèles custom possibles.•  Natural Language Classifier: affectation de phrases / questions à

des domaines •  Personality Insights: analyse de personnalité pour comprendre

comment être en phase avec des interlocuteurs •  Retrieve and Rank: combinaison d’algorithme de recherche et de

machine learning de détection de “signal” dans les données.•  Speech to Text: transcription en temps réel de paroles en texte •  Text to Speech: lecture audio de textes•  TradeOff Analytics: assistance graphique à la prise de décisions

fondées sur des critères multiples!

Page 25: Bluemix and watson overview - Rencontres IBM et l'Ecole Polytechnique - 3 novembre 2015

“Watson” Services dans Bluemix au 29/10/2015 Services en mode beta

•  Concept Expansion: Maps euphemisms to more commonly understood phrases

•  Question and Answer : Réponses directes à des questions , à partir d’une base de connaissances

•  Relationship Extraction: Découverte de relations entre les composants d’une phrase

•  Visual Recognition: Identification d’entités sur des images

Page 26: Bluemix and watson overview - Rencontres IBM et l'Ecole Polytechnique - 3 novembre 2015

“Watson” Services dans Bluemix au 29/10/2015 IBM Alchemy : Services commercialisés!•  IBM Company!•  L’ensemble de services cognitifs!•  Disponible depuis le 24/09/2015!!3rd Party Services (IBM Partners)!Cognitive Scale•  Cognitive Commerce!•  Cognitive Graph!•  Cognitive Insights!

Page 27: Bluemix and watson overview - Rencontres IBM et l'Ecole Polytechnique - 3 novembre 2015

IBM Alchemy API au 29/10/2015

Page 28: Bluemix and watson overview - Rencontres IBM et l'Ecole Polytechnique - 3 novembre 2015

IBM Alchemy API au 29/10/2015

Services commercialisés!

•  Image Link Extraction!•  Image Tagging!•  Author Extraction!•  Language Detection !•  Feed Detection !•  Microformats Parsing!•  Combined Call!•  Publication Date!

•  News API!•  Sentiment analysis!•  Taxonomy!•  Concept tagging!•  Entity Extraction!•  Keyword extraction!•  Text Extraction!•  Face Detection!

Liste non exhaustive : http://www.alchemyapi.com!

Page 29: Bluemix and watson overview - Rencontres IBM et l'Ecole Polytechnique - 3 novembre 2015

Quelques Use Cases…

Page 30: Bluemix and watson overview - Rencontres IBM et l'Ecole Polytechnique - 3 novembre 2015

Personality Insights

What is it? Personality  portrait  to  help  engage  users  on  their  own  terms.     How does it work?

The  user  Modeling  service  uses  linguis9c  analy9cs  to  extract  a  set  of    personality  and  social  traits  from  the  way  a  person  communicates.    The  service  can  analyze  any  communica9on  the  user  makes  available  such  as  their  text  messages,  tweets,  posts,  email,  and  more.  Users  of  the  service  can  understand,  connect,  and  communicate  with  people  on  a  more  personally  tailored  level  by  analyzing  personality  and  social  traits   Use Cases- The  service  can  analyze  text  based  on  a  customer’s  twiBer  stream  to  help  a  travel  agency  decide  between  leading  with  a  budget  or  luxury  trip  offer  Anywhere  improving  a  customer  engagement  can  help  create  an  organiza9on  differen9ate  itself.    

Input:

Output: Portrait API returns a JSON visualization.

Visualization API a visual HTML and SVG

Page 31: Bluemix and watson overview - Rencontres IBM et l'Ecole Polytechnique - 3 novembre 2015

What is it?Globalize on the fly. Translate text from one language to another.

How does it work?The Machine Translation service converts text input in one language into a destination language for the end user. Translation is available among English, Brazilian Portuguese, Spanish and French.

Use Cases-A French speaking help desk representative is assisting a Portuguese speaking customer through a chat session and is able to interact through the translation service

Input: plain text

Output: plain text in selected language

Language Translation

Page 32: Bluemix and watson overview - Rencontres IBM et l'Ecole Polytechnique - 3 novembre 2015

Understands question!

Produces possible answers and evidence!

Analyzes evidence!

Computes confidence!

Delivers response, evidence and confidence!

Asks a question!

Considers response and evidence!

What is it?Direct  responses  to  users  inquiries  fueled  by  primary  document  sources  

How does it work?Interprets  and  answers  user  ques9ons  directly  based  on  primary  data  sources  (brochures,  web  pages,  manuals,  records,  etc.)  that  have  been  selected  and  gathered  into  a  body  of  data  or  ‘corpus’.    The  service  returns  candidate  responses  with  associated  confidence  levels  and  links  to  suppor9ng  evidence.    The  current  data  corpora  on  BlueMix  focuses  on  the  Travel  and  Healthcare  industries.  

Use Cases-Healthcare:    What  is  a  stroke?    What  is  the  cause  of  Wilson  Disease?        Travel:  Where  is  the  best  place  to  stay  in  Prague?  

Input: Your questions.

Output: List of passages and confidence scores

Question and Answer (beta)

Page 33: Bluemix and watson overview - Rencontres IBM et l'Ecole Polytechnique - 3 novembre 2015

What is it?!Maps  euphemisms  or  colloquial  terms  to  more  commonly  understood  phrases  !How does it work?!The  Concept  Expansion  service  analyses  text  and  interprets  its  meaning  based  on  usage  in  other  similar  contexts.    For  example,  it  could  interpret  “The  Big  Apple”  as  meaning  “New  York  City”.    It  can  be  used  to  create  a  dic9onary  of  related  words  and  concepts  so  that  euphemisms,  colloquialisms,  or  otherwise  unclear  phrases  can  be  beBer  understood  and  analyzed.    !Use Cases-!“drugs”  can  be  expanded  to:  

start  seed  terms  "  motrin,  aspirin,  Keflex  

post  expansion  "  allegra,  lisinopril,  meZormin,  aspirin,  equagesic,  cime9dine,  fiorinal,  vancomycin,  avelox,  protonix,  glimepiride,  protonix,  verapamil,  norco,  inderal,  hctz,  advair  

Input: List of terms to start seed list and

a fixed fata set.

Output: Ranked list of similar terms found within the fixed data set

Concept Expansion (beta)

Page 34: Bluemix and watson overview - Rencontres IBM et l'Ecole Polytechnique - 3 novembre 2015

What is it?!Intelligently  finds  rela9onships  between  sentences  components  (nouns,  verbs,  subjects,  objects,  etc.)  !How does it work?!Parses  sentences  into  their  various  components  and  detects  rela9onships  between  the  components.    It  can  process  new  terms  (like  people's  names  in  a  news  feed)  it  has  never  analyzed  before  through  contextual  analysis.    Sentence  components  include  parts  of  speech  (noun,  verb,  adjec9ve,  conjunc9on,  etc.)  and  func9ons  (subjects,  objects,  predicates,  etc.).  The  service  maps  the  rela9onships  between  the  components  so  that  users  or  analy9cs  engines  can  more  easily  understand  the  meaning  of  individual  sentences  and  documents.  !Use Cases-!The  service  can  analyze  a  news  ar9cle  and  pull  out  the  relevant  people,  organiza9on,  event  type,  date/9me,  or  loca9on  of  ac9ons  taken.    It  then  can  relate  the  components  such  as  what  adjec9ve  describes  what  noun  and  what  ac9on  a  subject  takes  upon  what  object.    

Input: News articles.

Output: XML document displaying the relationships

Relationship Extraction (beta)

Page 35: Bluemix and watson overview - Rencontres IBM et l'Ecole Polytechnique - 3 novembre 2015

What is it?Identifies the language in which text is written

How does it work?The Language Identification service detects the language in which text is written. This helps inform next steps such as translation, voice to text, or direct analysis. The service can be used in tandem with the Machine Translation service. Today, the service can identify 15 languages – Arabic; Chinese (Simplified); Chinese (Traditional); Cyrillic; Danish; Dutch; English; Farsi; Finnish; French; German; Greek; Hebrew; Hindi; Icelandic; Italian; Japanese; Korean; Norwegian (Bokmal); Norwegian (Nynorsk); Portuguese; Spanish; Swedish; Turkish; Urdu

Use Cases-A building block for Machine Translation and future tech

Input: Plan text in UTF-8 encoding

Output: 5 letter ISO Language code

Language Identification

Page 36: Bluemix and watson overview - Rencontres IBM et l'Ecole Polytechnique - 3 novembre 2015

36!

Allez- y !

Watson Developer Cloud hosted on IBM Bluemix (free 30 day trial) http://www.ibm.com/smarterplanet/us/en/ibmwatson/developercloud

Watson Analytics Free Edition

apps.admin.ibmcloud.com/manage/trial/watsonanalytics!

IBM Watson!__________________________________________________!

36

Page 37: Bluemix and watson overview - Rencontres IBM et l'Ecole Polytechnique - 3 novembre 2015

37!

LIVE DEMOS

•  Boilerplate Personality Insights

•  Ask Docteur Watson on Twitter (featuring Q&A API)

•  TVSeriesFinder : what will be your next TV series

•  feature Language Translation + Business Rules

•  Georges the Memebot : baby IA - NLP service

Page 38: Bluemix and watson overview - Rencontres IBM et l'Ecole Polytechnique - 3 novembre 2015

Quelques Références…disruptives !

Page 39: Bluemix and watson overview - Rencontres IBM et l'Ecole Polytechnique - 3 novembre 2015

Pepper Robot Powered by Watson IBM apprend à Watson à penser et à parler japonais. SoftBank et IBM explorent de nouveaux usages pour Watson cognitif : interaction en langage naturel à travers une interface humanoide

39!

Page 40: Bluemix and watson overview - Rencontres IBM et l'Ecole Polytechnique - 3 novembre 2015

http://www.youtube.com/chefwatson!

Page 41: Bluemix and watson overview - Rencontres IBM et l'Ecole Polytechnique - 3 novembre 2015

Christel Beltran, @chrisbel99!

IBM Watson!__________________________________________________!

Page 42: Bluemix and watson overview - Rencontres IBM et l'Ecole Polytechnique - 3 novembre 2015

Watson: Hi Joe, how may I help you today?

Joe: I want to go on vacation with my wife and two young kids to a warm place in January for a week. What place do you recommend that I have not yet been to? Watson: Based on the places you’ve already been and your request. I would recommend Punta Cana. What dates are you considering?

WayBlazerMaking travel a truly personal experience

https://www.youtube.com/wayblazer!

IBM Watson!__________________________________________________!

Page 43: Bluemix and watson overview - Rencontres IBM et l'Ecole Polytechnique - 3 novembre 2015

Physician Decision Support

Medical Device Purchase Advisor Decision Support for Veterinarians Intelligent Treatment Advisor for Clinicians Health Optimization

Personalized Health Plan Selection

Personalized Health Information Exchange

Expert Wellness Advisor

Nurse Assist for Diabetes

Mobile Blood Analysis Customer Q/A

Cognitive App for Personal Trainer

Patient Data / Knowledgebase Integration Geo-spatial Clinical Decision Support

Life Science

s

Micro-local Forecasting Assist for Retailers In-store Sales Representative Support

Research Engine for Sales Professionals

Expert Personal Shopper

Research Support for In-house Counsel

Advisor for Behavior of Legal Proceedings

Legal Document Creation Engine

Personalized Travel Recommendations

Retail / Travel

Legal

Expert Leadership Coach for Managers Integrated Study Platform for Students

Cognitive Educational Toy for Children

Education

Cross-Industry

Financial Security Research Support Cognitive Network Security

Cognitive Entertainment Engine

Cognitive Customer Experience Agent

Cognitive Social Recruiting Platform

Marketing Recommendation Engine

Cognitive Powered Search Engine IT Help Desk

Enhanced Customer Engagement for Sales

Product Support Application

Cognitive Live Chat for Enterprise

Other

Sample…..Ecosystem Powered by Watson Applications

Page 44: Bluemix and watson overview - Rencontres IBM et l'Ecole Polytechnique - 3 novembre 2015

+ Understands patient symptoms and medical test results

+ Reasons the most likely diagnosis

+ Decides on the best course of treatment

+ Understands market trends

+ Reasons the best areas of opportunity

+ Decides on investment strategy tailored to client needs and objectives

+ Understands customer needs and purchasing behavior

+ Reasons how to best engage target audience

+ Decides on effective social media strategy

+ Understands client demands

+ Reasons how to deliver the necessary information most effectively

+ Decides on strategies to improve client satisfaction

+ Understands the techniques of fine cooking

+ Reasons the best flavor combinations

+ Decides on recipes to serve

Oncologist Wealth Manager Digital Marketing Expert Contact Center Manager Master Chef

… et vous, que ferez vous avec Watson?