bird group
TRANSCRIPT
An Overview
Bird Group is India’s fastest growing business conglomerate with interests in
Travel Technology, Aviation Services, Hospitality, Luxury Retail and Education.
40+
Years of experience in the Travel
industry. Founded in 1971 we are
recognised as pioneers of the
industry in India
6000+
Professionals employed by us to
deliver innovation and excellence to
500+ corporate customers in the
B2B spaces and thousands in the
B2C space
45+
Fully automated offices in India, the
subcontinent, Europe and the
Middle East
Recipient of the prestigious
Indian Power Brand status
Our Vision
"To be the industry leader in every segment we
operate by focusing on customer delight.”
Core Values
We innovate all the time and empower
the industry to make the best use of
our innovations. All innovations begin
with creative ideas. We define this as
the successful implementation of
creative ideas within our
organization. In this view, creativity
by individuals and teams is a starting
point for innovation; the first is very
necessary but not a sufficient
condition for the second.
As leaders in the industry in our
business we support our customers
to realize their potential. It is not a
place, not a position, and it is not a
secret code that cannot be
deciphered by ordinary people.
Leadership is an observable set of
skills and abilities and we empower
our people to adapt and deploy them.
This is something which is synonymous
with the growth of our organization and
individuals. We enable all to be focused,
decide the correct path in achieving the
goal, which automatically takes them to
the path of excellence.
Global Presence
Headquarters: New Delhi I Sub continent: Colombo, Dhaka, Kathmandu I Middle East: Dubai I Europe: London Dubai
Business Verticals
Travel Technology Aviation Services Hospitality Retail Education
Bird Group is the largest
technology provider to
the Indian travel industry.
The Group works with a
global network of travel
industry experts who join
forces to meet the needs
of specific client
engagements.
Bird Group provides the
most comprehensive
portfolio of aviation
services that ensure high
standards of quality,
safety and customer
satisfaction to ensure the
best in Indian aviation.
Bird Group envisages
creation of world-class
hospitality assets across
the world. Commitment to
excellence, attention to
detail and personalised
services driving the Group
into the hospitality
industry.
Bird Group represents
select high-end luxury
brands in India. Bird
Retail has re-defined
retailing with innovative
strategies that transcend
borders.
Bird Group established its
educational arm, Bird
Academy, in 1998 to meet
the growing demand for
internationally competent
human resource.
Travel Technology
Bird Group is the largest technology provider to the
travel industry in India and the subcontinent
Business Vertical
Amadeus India Private Limited, India:
• 4th largest GDS market worldwide
• Over two decades of partnership with Bird Group
• Consistent market share growth for over 10 years
• Excellence in customer satisfaction (among top CSS
results for Amadeus worldwide)
Travel Technology
Key Highlights
Established in 1994
4th largest GDS market for Amadeus worldwide
45 offices in Indian subcontinent, including Sri Lanka,
Nepal and Bangladesh with subscribers in 200 +cities
Supports 14500+ locations and 45000+ terminals
5200+ TA Subscribers
24 hour nationwide help desk support with toll-free number
Supports 900+ corporate implants
Approx 57% market share
600+ Amadeus India staff
100% Bird Group ownership
24 million bkgs (2013)
44% of Amadeus Asia Pacific (APAC) regional bkgs
Amadeus Commercial Organization (ACO) in-house software & scripts development
Amadeus Commercial Organization (ACO) live networks monitoring
IATA/UFTAA certification for GDS training
Travel Technology
Awards & Accolades
Amadeus India has won the prestigious Travel & Hospitality award 2014 in the category of “Most Outstanding Global Distribution System.”
Amadeus India has been awarded the distinction of a Business Superbrand for the 4th consecutive time Awarded PATA Gold award 2001
for Excellence in Training
Awarded PATA Gold award 2003 for Excellence in Marketing
Bagged the ESC (Electronics Software Promotion Council) award for 8 consecutive years
Bagged the prestigious TAAI travel award for ‘Best GDS of the Year’ 2010
Proud recipient of the prestigious “Times Travel Award 2011” for excellence in backend system
Travel Technology
BirdRes, is a B2B distribution channel, with content availability
of various travel verticals. BirdRes allows the travel industry
players to effectively manage all aspects of their content and
payment needs in a flexible and easy to use solution.
Travel Technology
Services Offered
Simpler and easy booking process
Real time inventory availability
Convenient payment options
Excellent back end support through 24/7 helpdesk
Online MIS reports on performance, productivity & accounting
Enhanced security with fraud prevention
Back office integration
Travel Technology
Bird Information Systems (BIS) is a leading technology
provider engaged in developing applications engineered to
meet corporate requirements, maintaining enterprise critical
applications & creating streamlined end-to-end virtual
business processes.
Travel Technology
Key Highlights
Established in 2002
Employee strength of 250+
CMMI 3 compliant software-development team
Provides Fiber Optic Backbone, Parallel redundant UPS powered by gensets, In-house Competent Network and Hardware Support
Under certification for PCI DSS compliance
COPC certification Release 5.0
Services Offered
Software Solutions for Airlines
AIRS (Airline Inventory Reservation System
BSP TQS (Ticket Quota System)
ARINC
Software Solutions for the End Traveler
PNR SMS – SMS Gateway
PQC (PNR Quality Check)
Call Centre Integrated Support Services
BPO Solutions (Voice & Non-Voice)
Fare Filing Solutions
Travel Technology
RDM India is an ISO 9001:2008 certified IT Enabled Services &
Solutions provider based in the proximity of New Delhi's
International Airport in India. RDM is a highly successful and
rapidly growing joint venture between Lufthansa Commercial
Holding (LCH) & Bird Group.
Travel Technology
Key Highlights
RDM was established in 1992. Employee strength of 700+
77,000 sq.ft of office area spread across Gurgaon & Jaipur
24 x 7 customer support services in multiple languages
Services Offered
Inventory & Revenue Management
Fares & Allied Services
Revenue Accounting Services
Distribution System Support Services
Loyalty Programs Administration
Contact Center & Help-Desk Services
Cargo & Logistics Services
Travel Technology
Universal Cargo Solutions specializes in automation of air
freight and cargo related services, and distribution of software
products and services. The company also facilitates the
electronic interchange of information between airlines, freight
forwarders, customs and airports.
Travel Technology
Key Highlights
Pioneers and market leader in the Air Cargo EDI domain in India
Experienced team in Air Cargo EDI messaging
Authorized electronic service provider to Indian Customs EDI System for carriers & Freight Forwarder
Import/Export Manifestation Solution for Airlines
Marketing & distribution company for Airline Messaging through shippers, freight forwarders
Indian Custom Solution for forwarders – Inbound consol filing Service to Indian Customs through EDI
Supports IATA cargo 2000, e – freight and offers CDMP (Cargo Data Management Portal) solution
Travel Technology
Aviation Services
Bird Group provides the most comprehensive portfolio of
aviation services that ensures high standards of quality,
safety and customer satisfaction to ensure the best in Indian
aviation.
Business Vertical
Bird Air Services, a wholly owned subsidiary under Bird Group,
offers several models of general aviation aircraft and
helicopter options to potential clients.
Aviation Services
Key Highlights
Strategic partnership with Regourd Aviation, a global professional aircraft dealer and broker specializing in the sale of business airplanes and
helicopters
Bird Air Services through its network of companies also projects client travel needs and charts out an optimal solution of ownership
Bird Air Services has been appointed by Hawker Pacific for its representation and sale of products in the Indian Subcontinent. Hawker Pacific
is one of the finest aviation sales and product support organisations in the world
Services Offered
Offering “On-demand”, a model that allows the customer to pay only for projected aircraft utilization and use rest of aircraft time for revenue-
earning charters
Bird Air Services helps in sourcing the right aircraft type across a wide range of aircraft manufacturers
Upgrades to King Air Series aircraft including Avionics, BLR Winglets, Raisbeck modifications, engine upgrades, interior and exterior refurbishments
Major inspections, upgrades, modifications and interior & exterior refurbishments for Hawker series and Falcon aircraft
Scheduled and unscheduled maintenance for Embraer legacy and Phenom aircraft
Spares and Component Overhauls for all the above-mentioned aircraft
Aviation Services
Bird Travels, an aviation management arm of the Group,
represents various global aviation related companies.
Aviation Services
Key Highlights
India’s largest Comprehensive Airline Management Solution Company
Representing world’s top airline companies
Our Partners : Air China, Avianca, APG Network, Brussels Airlines, Finnair, Garuda Indonesia, Hong Kong Airlines, Hunnu
Air, Iceland Air, Jazeera Airways, Myanmar Airways International, Nepal Airlines, Oman Air, Precision Air, Regent
Airways, Shandong Airlines and many more.
Services Offered
Services offered cover all airline related commercial functions :
Route Analysis and Feasibility Studies
Entry Strategies
Complete infrastructure for airline operations with a robust network in India
Region/Industry specific Sales Strategies
Comprehensive Marketing and PR support
Complete responsibility with all airline related Government Agencies
Legal, back office and administrative support
Aviation Services
Bird Worldwide Flight Services India Private Limited (BWFS) is
the largest private third party ground handling company at the
Indira Gandhi International Airport (IGIA) and Cochin
International Airport.
Aviation Services
Key Highlights
Largest private third party ground handling company at the Indira Gandhi International Airport (IGIA), New Delhi licensed by
Delhi International Airport Pvt. Ltd and at Cochin International Airport
A member of the IATA Ground Handling Council 2015, running state-of-the-art Ground Support Equipment
Deployed “Work-Bridge” for optimizing airport resources
Handling 1500+ international as well as domestic flights per month at Indira Gandhi International Airport and Cochin
International Airport (combined)
Initiated for ISAGO (IATA Safety Audit for Ground Operation) certification process and target for certification in 2015
Proud recipient of “Best GSD Award” in two consecutive years (2011 and 2012)
Awarded Best Ground Handler by Delhi International Airport Limited (DIAL) in IGI Airports Awards 2014
Accorded Concession for Operations, Maintenance and Management of Reserved & General Aviation Lounge at Terminal
1D and Ground Handling Services at IGIA at T1 & T3 effective 01 August 2014
Won “The Far East & Australasia Safety Award” at the Ground Handling International Conference held in Gothenburg in 2014
Aviation Services
Services Offered
Passenger handling
Ramp handling
Lounge Management
Meet & Greet Services
Station Management
Support functions for Airport operation
Varied Airline related support functions
Aviation Services
Bird ExecuJet Airport Services Private Limited is a new joint
venture with ExecuJet Aviation Group which is strategically
positioned to provide “One Stop Shop” for Fixed Base Operator
and Maintenance, Repair and Overhaul Services at Delhi Airport.
Delhi International Airport Limited has awarded through bidding
process for 21 years to Design, Construct, Finance, Develop,
Operate, Manage, Maintain and Upgrade the FBO and MRO
facilities at Indira Gandhi International Airport, Delhi. We will be
building new FBo facility of 6000 sqm and MRo facility of 6500
sqm within 2 years from now.
Aviation Services
Key Highlights
The Company will offer its clients landside, regulatory filing and concierge services, in addition to FBO airside services:
FBO airside services
FBO Landside services
Regulatory services
Concierge services
MRO Services
Charter Services
Aircraft Management Services
Aviation Services
Aviation Services
Key Highlights
The lounge in International terminal is spread in an area of 4445 sq ft (506 sqm) which can
accommodate 110 passengers & the Domestic terminal has an area of 13000 sq ft which can
accommodate 300 guests.
The design philosophy is modern yet inspired from traditional roots .
The alluring décor relaxes the guests and offers maximum comfort.
The multi cuisine buffet spread is designed keeping in view the specific time of day.
Release the stress of travel walk into our lounges at the Kempegowda International Airport, Bengaluru.
Domestic : Mezzanine Level, Domestic Departure
International: Level 1, Near Gate 18, International Departure
World’s finest lounges are a tribute to the spirit of Travelling. “Above Ground Level”
Lounges, are a strategic development capturing the progressive nature of the city.
GlobeGround India, a venture under Bird Group, is one of
India’s leading private ground handling service providers.
Aviation Services
Key Highlights
India’s first licensed private third party ground handling company
Designated ground handling service provider at the new Bangalore International Airport
Largest Ground Handling Company at Bangalore Airport
Ground handling service provider in Goa & Ahmedabad International Airports
Running state-of-the-art equipment and own maintenance facility
Handling more than 1450+ flights per month
Received numerous awards from airline customers and airport operators
Services Offered
Passenger handling
Ramp handling
Lounge Management
Meet & Greet Services
Station Management
Support functions for Airport operation
Varied Airline related support functions
Aviation Services
Hospitality
Using its extensive knowledge of the Indian travel market &
decades of experience in the service industry, Bird Hospitality
seeks to set new standards in hotels, restaurants and
entertainment across the country.
Business Vertical
Dusit Devarana New Delhi signals the beginning of a new era of hospitality in the
country, redefining luxury. In less than two years, India’s first urban luxury resort has
been the recipient of some of the most prestigious awards in luxury hospitality.
Key Highlights
50 elegantly appointed rooms with a private butler service for all guests
Located close to the airport, Gurgaon’s corporate hub and several malls and offices
Award winning cuisine
In-house luxury spa
Hospitality
Dusit D2 is ultrachic lifestyle hotel designed to cater to the next generation of savvy
business and leisure travelers.
Key Highlights
Located conveniently in Delhi Aerocity
216 spacious and plush rooms
A Platinum lounge cinema space
Luxury boulevard
Wide choice of restaurants
In-house spa cuisines
Hospitality
Bird Group has forayed into the International market with acquisition of The Royal Park
Hotel, an intimate luxury boutique hotel in London. Ideally located on Westbourne Terrace,
this hotel is near the famous Hyde Park, London's largest royal park.
Services Offered
48 elegantly furnished rooms and suites
24 hour room service and concierge Service
Great for access to central and west London including Oxford street
and Notting Hill
15 minutes from Heathrow on Heathrow Express
Hospitality
The Forbury has been described as ‘The UK's Sexiest Townhouse Hotel' by The Evening
Standard and the design and opulence is the talk of the fashionable set. Located in a
stately townhouse, this art-filled hotel is extraordinarily luxurious and stunning.
Services Offered
23 luxury bedrooms, each with a state-of-the-art Bang and Olufsen audio-visual system,
Molton Brown toiletries and Nespresso coffee machines.
Cerise Restaurant all day dining in our cocktail bar or outside on our terrace
Afternoon Tea between 2pm and 5 pm in Cerise or in the library or lounge
Private Dining in Cellar dining room or Eden
The Cellar provides the perfect venue for business meetings
Hospitality
Bird Hospitality has tied up with Thailand’s foremost name in the hospitality
industry, Dusit Thani Group, to bring the highly acclaimed Dusit brand to India.
Key Highlights
Joint venture with Dusit Thani Group of hotels
Dusit International has more than 60 years of experience in the hospitality field
Each hotel and resort property is intelligently designed with a sense of harmony to bring unique
experience to our guests
The first property Dusit Devarana is operational in New Delhi
Expansion Plans
Plans to open 5 Luxury Hotels and Resorts in India. The first 4 properties will be Dusit Devarana
Rishikesh and Jaipur; Dusit D2 Delhi and Dusit Thani, Goa
Hospitality
Bird Hospitality Services brings the first-of-a-kind live entertainment concept, with the
opening of India’s first natural and perennnial indoor ice skating rink and café - iSKATE
located in Ambience Mall, Gurgaon.
Key Highlights
Spread over 15000 sq.ft , iSKATE has a real ice skating rink, party room, karaoke lounge, café, bar
and a dessert counter where one can choose from an extensive food and beverage menu
The retail outlet offers iSKATE branded gear & merchandise
iSKATE regularly hosts National level Figure Skating, Ice Hockey championships and Training camps
under its CSR initiatives.
Club Fledge at iSKATE is an activity and learning centre for 3-10yrs olds
Expansion Plan
Plans to open similar rinks and cafés across ten locations in the next five years in India
Hospitality
Key Highlights
The self-balancing Segway provides endless fun, and you can zip around for extra kicks
iRIDE is a brilliant idea for group events like corporate days, team building events or any other
special events
The world renowned Segway Tours have been launched at India Gate recently
iRIDE is India's original ride concept with Segway. This thrilling experience of iRIDE is now
provided in the conveniently located, Ambience Mall at Gurgaon and Vasant Kunj, New Delhi.
Expansion Plans
Plans include opening of iRIDE at other metro cities and amusement parks in India
Hospitality
Luxury Retail
Bird Group has re-defined retailing with innovative strategies
that transcend across borders. The Group represents select
high-end luxury brands in India comprising BMW, Porsche
Design, Segway PT and other luxury merchandise under the
brands Bally.
Business Vertical
Bird Automotive represents India’s largest dealership of BMW automobiles.
Key Highlights
Dealership for BMW and MINI cars
Asia’s largest luxury car facility Infrastructure
India’s first organized used car sales
One of the world’s first “Isetta Café” operational
Services Offered
Luxurious customer lounge including facilities such as kids corner, coffee lounge equipped
with international standard tea/coffee brewing machine
12 Car display showroom
State-of-the-art 45 bay workshops and equipment's
In-House trainings for Sales, after Sales and CRM
Luxury Retail
Key Highlights
Established in 1984, Triumph Motorcycles Ltd is the largest British motorcycle manufacturers
Bird Automotive brings Triumph motorcycles dealership to India
Luxury Retail
Porsche Design is a luxury brand with a particular focus on technically inspired products.
The brand was founded in 1972 by Ferdinand Alexander Porsche, and since then its
products have stood for functional, timeless and purist design. Bird Group is proud to have
launched Porsche Design in India at DLF Emporio, New Delhi.
Key Highlights
Bird Group is the franchisee partner of Porsche Design Group Stuttgart, and has opened first
Porsche Design store in India at DLF Emporio, New Delhi
The store symbolises the company’s retail expansion strategy as it is the 100th Porsche
Design store in the world and the very first in India
The store offers a complete range of Porsche Design products, from luggage and eyewear to
fashion, watches, jewellery and writing tools
Luxury Retail
Bally, the Swiss heritage luxury leather goods brand entered the Indian market after
forming a strong strategic partnership with Bird Group.
Key Highlights
Bird Retail unveiled India’s first Bally store at DLF Emporio, in New Delhi
Bally has been introduced by Bird Retail to the India market in its milestone year 2011;
the brand celebrated its 160th anniversary this year, making it the oldest global luxury brand
Housed at the newest luxury destination in Mumbai at the Palladium Mall, the Bally showroom is
spread over 1300sq ft. Bird Retail unveiled its second Bally store in India on 23rd May 2012.
Expansion Plans
Plans to launch 4-6 stores over the next five years in India
Luxury Retail
Bird Group is the first to have brought Segway PT to India. Segway PT is renowned globally for its
advanced technology and design, as well as its eco-friendly, zero-emissions and energy-efficient
qualities.
Key Highlights
The Personal Transportation segment is new to India and will be beneficial for operations at airports, police
patrolling, tourism purposes and large industrial campuses and will be our targeted consumer focus
In addition, universities and research institutes with large campuses and shopping malls will also be targeted
Segway Personal Transporter (PT) is also a great solution to address the environmental concerns as it is zero
emissions and operates on lithium-ion batteries
Luxury Retail
Luxury Retail
Defining the future of personal transportation
Bird Mobility a unit of Bird Retail Pvt. Ltd. and a fully owned subsidiary of Bird Group
has pioneered in selling personal mobility devices in Indian Markets for over 5 years
with selling Segway Personal Transporters (PTs) as their Exclusive Distributor for India
Markets. Bird Mobility now has come up with a wide range of mobility options for India
after having complete understanding of the personal mobility market in India.
Education
Bird Group established its educational arm, Bird Academy, in 1998 to meet
the growing demand for internationally competent human resources. The
academy specializes in providing customized and industry specific
trainings for new entrants in the field of Aviation, Travel, Tourism,
Hospitality & Retail thus promoting “Hunar Se Rozgar”.
Business Vertical
Key Highlights
Accredited by leading institutions such as IATA / UFTAA / FIATA
Accredited by DGCA
Collaborations with Amadeus / Miranda House/ YMCA / DITTM / DU / Star Alliance
IATA Qualified team of Trainers
5 IATA Training centers' and 6 other training centers across India
Institute at Manesar, the educational hub (25,000 sq. ft. extendable to 100,000 sq. ft.)
National & International business associations
Job-oriented course design with 100% placement assistance
Trained over 30,000 professionals for employment in travel and travel-related sectors in India and abroad
Awards & Accolades
Ranked amongst top 5 South Asia Top Performing ATC - 2016
Ranked amongst South Asia’s 2012 Top 10 Authorised Training Centers (ATCs) by IATA
Ranked South Asia’s 2011 Top 10 IATA Premier Circle certified Authorised Training Centers (ATCs)
Bird Academy has been acknowledged as "2010 Premier Circle Member" in recognition of its outstanding support to IATA
training programs in 2009
Bagged ‘Certificate of Recognition’ from IATA for its High Graduate Success rate in 2009
Education
Courses Offered
IATA GDS fares and ticketing
IATA / UFTAA foundation course, consultant course and cargo introductory course
Dangerous goods regulation (IATA and DGCA-approved) – Basic and Refresher courses
Diploma in travel and aviation with IATA certification (one year)
Certificate course in travel and tourism (six months)
Airport management, Aviation security and Law
Computerized reservation system (Basic) and automated ticketing
Courses in spoken and written English as well as effective communication
Personal grooming & Guest relations
Key Alliance
Baltic Aviation Academy, part of a leading Aviation Group (Avia Solutions) in Central Europe has appointed Bird Group as its exclusive
representative to provide Aviation Training Services. Services include ATPL Courses, Type rating trainings for Boeing , Airbus and ATR
42, full flights simulators dry and wet leasing
Education
CSR
Corporate Social Responsibility
Bird Group believes in contributing towards the betterment of the society. It runs
a number of charitable organizations under the guidance of Mrs. Radha Bhatia,
the Honorary Consul of Solomon Islands and Chairperson of the Bird Group.
Corporate Social Responsibility (CSR)
Parvarish
From community welfare to education opportunities, health and wellness programs for the needy, we make sure that 'Parvarish'-a
registered society working for the welfare of the down trodden and underprivileged children of the society makes a difference.
Bird Education Society
Education is recognized as a key investment at Bird Group, not only within, but also marked and leveraged as a social initiative.
We believe education is a fundamental enabler of social change. The society offers education to the underprivileged and in turn creates
various employment opportunities.
Bird Group has made effective strides in the areas of healthcare, education & social rehabilitation.
Sukarya
A non- profitable trust based out of Gurgaon, Haryana is supported in terms of funds as well as support by Bird Group. It aims to contribute
to physical and mental well-being of the marginalized and vulnerable sections of the society, particularly women, adolescents and children.
Sukarya aims at making modest steps towards assisting women of marginalized communities in generating additional income for meeting
their household needs, by utilizing their skills in the production of unadulterated spices, pickles and chutney.
Women Empowerment for a stronger nation
A coalition of successful women supporting underprivileged women in education,
financial management and healthcare.
Under the auspices of the Bird Foundation, the Group organizes the "We" conference
to bring eminent female achievers together on a common platform to discuss how
their achievements can guide and influence the women of today.
Our Customers
Our Customers
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