bill limond - the independent cio
TRANSCRIPT
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The Independent CIO
Bill Limond
Independent CIO
Heythrop Park
4th October 2012
www.Limond.com
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The Independent CIO
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CIOs will disappear in 10 years
• Role of CIO will disappear within 10 years.• When IT standard, organisations no longer need CIOs.• Until then organisations still need CIOs. • But role often ill-defined, confused & misunderstood.• More than half of CIOs said no clear definition of role. • 71% of senior managers & 91% of analysts agree.• Many CEOs & executives don’t understand what is
required for CIO to be successful.• No standard role for the information officer. • IT dependent on needs of organisation.•
• Cranfield School of Business & Deloitte research.
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Independent CIO :-• City of London • British Gas• BAESYSTEMS• Pilkington• UK Government• Alghanim - Kuwait & India• Audit Commission• Service Corporation International • Rexam Print• BP – Group IS Strategy
UK Government Advisor • Programmes, Projects & Procurement
Bill Limond – CIOSpeedy CV
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CIO Role
• Lead• Business Solutions• Business Knowledge• Information Management• Strategy• Deliver – Results • Value for Money• Informed Purchaser
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BusinessStrategy
DirectionCapabilities
CHANGE
IMStrategy
Possibilities
Business & IM Strategy
INNOVATION
INNOVATIONCHANGE &CIO= ORIGINATOR
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Value/Knowledge
IT
IS
InformationManagement & Business
Process
KnowledgeSharing
ITService
Business
Strategy
IM Value ChainIT IS IM & BP Knowledge Sharing
Knowledge
Data
Information
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IM Value Chain - Before
KS
I M
I S
I T
Gaps and the Wrong Emphasis
Strategy
ServicesTechnology Business
Knowledge
Information
Data
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IM Value Chain - After
Technology Business
Strategy
Services
Business Emphasis - no gaps
Knowledge
Information
Data
ISIT
IM
KS
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“In the End
All that we have to manage is -
Information.”
Information?
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CIO
Facilitate & improve - cost effectively :-
Management & Communication of
Information
Streamlining of Business Processes
Knowledge Sharing
Mission
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IM Supply Chain
How?
Strategy
DoProgs &
Projects
Run Service
Delivery
Shared Services & Infrastructure
Leadership
What? Business
Need
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Client Focus - IM Lifecycle
WHAT? HOW
?
RUN DO
Lifecycle
ClientFocus
Change
Continuity
Delivery
Strategy
Programs & Projects
Business Solutions
Customer Service
Strategy
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What?
Business &
IM Vision
How?
Strategy
Program
Delivery
Run
Service
Delivery
Architecture
Planning
Business Thinking
CIOLeadership
Supplier
Development
Informed Buying Managing
Programs &
Projects
Making
Technology
Work
Operations
Relationship
Building
CIO
Olympic Rings of Success
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ExecutiveInformation
Business Applications
Shared Services
Infrastructure
IM – Governance‘Greek Temple’
• DIRECTION
• INTEGRATION
• CHANGE MANAGEMENT
GOVERNANCE
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IM – Governance
Mandatory
SBUs
Local
SB
U3
HQ
SB
U2
SBU
1SBU
4
‘Dart-board’
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IM PrinciplesKISS…
• Simple
• Standardise
• Streamline
• Share
• Secure
• Integrate
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Today
MobileBYOD‘Consumerisation’Social Media
Cloud
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Cloud?
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Utility?
Photo: Crispin Hughes/Oxfam
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Utility
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Cloud = UtilityBenefits
• Agility• Scalability• Utilisation Efficiency • Peak load Capacity• Location & Device Independent• Ways of Working
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Cloud = UtilityBenefits
• Centralisation• Reliability• Security• Cost – Revenue v Capital• Maintenance
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Cloudy Issues ?• Loss of Control• Location & Device Independent• Security• DPA, FOI, Patriot Act • IPR• Peak load Capacity• Centralisation• Reliability• Cost - Caveat Emptor
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• Information as Competitive Weapon
• Customer Intimacy, Flexibility and Agility,
• Streamline Decision & Business Processes
• Minimise Costs
• Focus - Strategic Imperatives
• Align - CSFs/CBPs
• Manage Customer relationships (CRM)
• Exploit & Share Knowledge
• Sweat the Assets
Where do we need to be?
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AIMS
Bridge Business - I.T. GapBusiness OwnershipCustomer FocusProvide Global Reach Instant fingertip access to InformationFlexibilityReduce costsSpread best practiceStandardise & Integrate where necessary
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How?
• Bridge Business - IT Gap
• Form Key Alliances
• Quick Wins - Credibility
• Rationalise Strategic Information
• Standardise, Simplify & Integrate
• Train and Empower End Users
• Steering Boards & Working Groups
• Develop “Hybrids”
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CIO Desirables?
• Leadership & CREDIBILITY
• ‘Gravitas’ & Presence
• Business Client Understanding
• Find the “Key Stone” – Decision Maker
• Intelligent Customer
• Focus & Persistence
• Stress Handling Ability
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CIO Desirables?
• Respect for People & Empathy
• “Can Do” Attitude & Energy
• Networking & Communication
• Sensitivity - Political & Environmental
• Adaptability & Flexibility
• Carpe Diem – Strategic Opportunism
• GSOH
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CIO Role
• Lead• Business Solutions• Business Knowledge• Information Management• Strategy• Deliver – Results • Value for Money• Informed Purchaser
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CIO or DIM
•
Understand the Business
•
Be the Business
•
Hybrid
•
Exploit ICT
•
Bridge the GAPS
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1. Let users pull - don't push I.T. (too much)
2. It's easy for the organisation to tie itself in I.T. knots
3. Harness the potential
4. Keep your balance
5. Avoid the lynching party
CIO Rope Tricks
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CIOs will disappear in 10 years?
• Career Is Over?
• When IT standard, organisations will no longer need CIOs?
• Organisations still need CIOs
• Information ASSET
• Change & Innovation Originators.
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“In the End
All that we have to manage is -
Information.”
Information?
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The Independent CIO
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The Independent CIO
Bill Limond
Independent CIO
Heythrop Park
4th October 2012
www.Limond.com