bif chst initial_learnings

FAMILY WELL-BEING:

Initial Learnings

Business Innovation Factory

& Children’s Health

Job to be Done

“People don't want to buy

a quarter inch drill. They

need a quarter inch hole!”

Today’s Jobs to be Done

Set the Context

Define Family Well-being & Theory of Change

Understand the Implications

Jobs to be Done

Pains & Gains

Real World Inspiration

Review Next Steps

BIF & Children’s Health | Family Well-being | 2/24/15

Timeline

WE ARE

HERE

Exploration

5 weeksParticipatory

Design

7 weeks

Capability

Development

2 months

Experimentation

3 months

Foundational

Research


How might Children’s Health leverage the

Elements of Wellness to improve family well-being?


Definition of Family Well-being

Family well-being is an emergent state in which

children’s physical, mental, spiritual, and social

functioning are developed and nurtured in the

context of familial and other influences. It is

characterized by an individual and family

position of strength through esteem, agency,

resourcefulness, comprehension, and hope.


Theory of Change

If we create the conditions necessary to advance family well being by adding nurturing elements to

the ecosystem, we will improve the long term quality of the soil where families are rooted. Our goal

with this project is to identify those nurturing elements and then design and test new experiences.

Rules

Roles

Signals

Tools

Interactions


Family Well-Being is not a destination or

‘perfect’ state, but rather a desire for forward

progress.

“Better” not “perfect”

Families of North Texas


Patterns of Emergence

Stagnant

Enduring

Steady

Progressive

OUR

INSPIRATION

BIF & CHST | Family Well-being | 2/24/15


Stagnant

Enduring

Steady

Progressive



Stagnant

Enduring

Steady

Progressive

OUR

INSPIRATION


Patterns of Emergence | Enduring

Characterized by:

• Fragile esteem/trust

• Nascent system of support

• Persistence in the face of challenge

• Making the best with what you have

• Limited perspective based on few stories of possibility


IMPLICATIONS


JOBS TO

BE DONE(Emotional, Spiritual,

Social, Functional)

PAINS

GAINS

Customer Profile


Jobs to Be Done Element of

Wellness

Need Job to Be Done

Personal

Power

Emotional Agency: I want opportunities for

responsibility, reciprocated trusted,

and opportunities for overcoming

learned helplessness

Permission Giving,

Leveling Up, Choices

Sense of Self Spiritual Self Awareness: I want to see my

potential reflected back to me.

Expanded Horizons,

Story Sharing,

Reflection

System of

Support

Social Supporting Relationships: I want

to belong & contribute to a

community that reflects my values

& beliefs

“Your Person,”

Confidant, School of

Life

Balanced

Outlook

Functiona

l

Resourcefulness: I want a

stronger ability to understand,

seek, and secure the resources I

need.

Map of the Territory,

Security in Structure

Connected

Knowledge

Functiona

l

Interpretation: I want to spark my

curiosity to explore, translate, make

meaning, and choose wisely.

Meaning Making, New

Lens/Filters, Translate

Experiences into

Growth OpportunitiesBIF & Children’s Health | Family Well-being | 2/24/15

• Generational norms & habits

• Low self-esteem & understanding of self-worth

• Tenuous and discouraging support system

• Limited access to resources and knowledge of

what’s available

• Lack of “safe” zone

• Lack of reliable routines/structure

• Few relatable role models

• Convenience and affordability often trumps quality

Customer Pains


• Give my kids a better life than what I have/had

• Sense of trust

• Feeling of purpose and contribution

• Sense of security while trying new things

• Visibility to expanded horizons

• Sense of accomplishment, e.g. “small wins”

• Family pride and legacy

Customer Gains


How might we introduce RULES that

solve for emotional, spiritual, social, and

functions needs?

(emotional) (functional) (spiritual)


Citizen as Designer (social) Mentorship (emotional)

How might we introduce ROLES that

solve for emotional, spiritual, social,

and functions needs?


Candy Chang’s

“I Wish This Was” Project (social)

Anti-littering

campaign (social)

Tidy Street Project

Brighton, UK (funct)

How might we introduce SIGNALS that


functions needs?


City Resource Overlays

(functional)Reality Television (emotional) Piano Stairway

(spiritual)

How might we introduce TOOLS that


functions needs?


Girl Effect Safe Spaces

(emotional)Buddy Bench (social)The Dinner Party

(spiritual)

How might we introduce INTERACTIONS

that solve for emotional, spiritual, social,

and functions needs?


What’s Next?

• Participatory Design Studio

• Capability Development

• Experimentation


bif chst initial_learnings

Healthcare