bie company profile
TRANSCRIPT
The BIE GroupOverview
The BIE Group
BIE Became listed in 1994 on the UNITED
Nations Approvals Scheme for the
inspection of commodities and materials
deployed to sensitive international
regions of the world.
The BIE Value Statement
BIE is the largest non-listed quality management
company in the world. It’s an international and
independent third-party company that has the
capability and highly-skilled resources to provide
Project Management and Quality Services from
project design to commissioning. BIE also provides
Quality Assurance on manufacturing and installation
during project execution; and offers Quality Costing
throughout the project lifecycle.
The BIE Group Overview 2
BIE Group Global Footprint
The BIE Group Overview 3
Our Company Objectives
To provide project quality assurance from project conception to close-out.
To support the quality management system through quality assessments, reviews, audits and gap assessments.
To provide supplier capacity and capability assessment and post-contract supplier quality audit service.
To inform the level of subsequent quality interventions required to ensure supplier quality conformance.
To provide both statutory and non-statutory quality assurance and control services to projects and products from inception, through execution to commissioning.
To ensure project efficiency through quality costing and lessons learned.
The BIE Group Overview 4
Project Assurance
The BIE Group Overview 5
FEL
LESSONS LEARNE
D
CLOSE-OUT
EXECUTION
FEL
LESSONSLEARNED
CLOSE-OUT
EXECUTION
Cost of poor qualityLessons learned
Supply chain managementContract managementQuality controlCost and schedule control
Project close-outBusiness case close-out
Set-up for successValue creation Project reviewQuality assurance
Project Assurance: We Measure Your Project
Set-up for success.
Asset evaluation.
Guidance and business case development during the front end loading (FEL) process.
Development of FEL deliverables.
Gate compliance for FEL 1, 2 and 3.
Development and execution of the value creation process.
Determination of cost, time and return on investment accuracy.
Project integration.
The BIE Group Overview 6
Project Assurance: We Measure Your Project
Risk integration.
Monitoring of deliverables against the project execution plan.
Compliance to bankable requirements of the funding institution.
Due diligence evaluations for proposed acquisitions.
Accurate reporting on the quality progress of the project.
Project execution.
• Schedule and cost management.
• Product quality.
The BIE Group Overview 7
Project Assurance: We Measure Your Project
Project close-out
• Project closure.
• Business case closure including post-investment review.
Quality costing and lessons learned
• QTrac: automated quality management and quality costing.
• Lessons learned database and workflow.
The BIE Group Overview 8
Project Quality Services offered by BIE
BIE controls and co-ordinates all quality aspects of a project from design through contract award; and releases controls for commissioning and business close-out.
Quality interface with the project schedule and constraints.
Procurement and purchasing quality assurance.
Vendor assessments.
Supply chain quality management including expediting.
Quality engineering.
On- and off-site quality control.
Project quality and technical audits and assessments.
Third-party inspection authority activities.
Specialist engineering services.
Quality costing and lessons learned.9
Management Services offered by BIE
Quality assurance services based on the ISO 9001 series are undertaken in the manufacturing, construction, fabrication and engineering sectors.
The services include pre-contract award surveys, supplier technical evaluations, quality management audits and product audits.
Companies are assisted to develop, document and implement successful accreditation for ISO 9001, ISO 14001 and OHSAS 18001.
The BIE Group Overview 10
Audit Services offered by BIE
The pre-qualification of suppliers against any given criteria i.e. ISO 9001 or specific technical capabilities.
Audits on projects and sub contractors engaged in project execution.
Remedial audits to determine causes of non-conformance and defects.
Product audits.
Design audits.
Site quality audits.
Close out audits.
The BIE Group Overview 11
Experienced office-based and field expeditors are utilised to verify the manufacturing status of the product; and to ensure rapid and accurate progress of orders from inception to completion.
Expediting services are conducted locally and internationally, either associated with major projects or on a specific commodity basis.
The expediting of documentation, software, hardware and equipment.
Expediting services extend from contract placement through commissioning to site handover.
Expediting includes the approval of progress payments against known status and the management of waivers of lien.
The interaction and communication between the expeditor, inspectors, project planners and project managers are critical for successful and timeous project completion.
The BIE Group Overview 12
Expediting Services offered by BIE
Design Review: BIE has a professional engineering capability which includes Design Review activities on
mechanical, electrical, civil and structural engineering components including pressurized systems/boilers and is
carried out in terms of the applicable codes, specifications and regulations.
Technical Risk Management: Technical risk management services include process plant and mining operations,
petrochemical processing, manufacturing and various Industrial activities. Also included are industrial risk
control programmes, HAZOP studies, risk reviews of operating plants, fire risk analysis and control.
Failure Investigations: BIE has the necessary expertise and support mechanisms including access to metallurgical
laboratories and NDT facilities to carry out failure investigations on a wide range of equipment and materials.
Statutory Inspections: BIE works with a government approved inspection authority. We can provide:
• Design review and approvals to various codes and standards.
• Third party surveillance during manufacture.
• Certification and re-certification of pressure vessels.
• In-service inspection of boilers and pressure retaining equipment.
The BIE Group Overview 13
Specialist Services offered by BIE
The Cost of Poor QualityThe Cost of Poor Quality
Global infrastructure spending to reach $9 trillion by 2025
Source: Oxford Economics, PWC Capital Projects and Infrastructure Report 2013
Worldwide, capital project and infrastructure spending
is expected to total more than $9 trillion by 2025, up
from $4 trillion in 2012
Economic return generated for every dollar spent on a
capital project
15
Total Quality Costs may constitute 8% - 15% of total
construction costs.
3
The BIE Group Overview
The Business Cost of Poor Quality
The inter-relationship of quality, cost and schedule is
likely to be unbalanced in favour of schedule and
costs – and often unwittingly at the expense of
quality. This imbalance will continue to exist as long
as the real cost of quality remains hidden among
total costs. Such a condition can incur a still greater
imbalance whenever the rising, but hidden true cost
of quality grows to a magnitude that can significantly
affect a company’s competitive position.
The BIE Group Overview 16
COST SCHEDULE
PROJECTMANAGEMENT
QUALITY
Cost of Poor Quality: Petrobras Floating Oil Rig Disaster
The BIE Group Overview 17
BEFORE AFTER
Petrobras has established a new program of cost cutting on its P36 production facility. Through an integrated network of facilitated workshops, the project successfully rejected the established constricting and negative influences of prescriptive engineering, onerous quality requirements, and outdated concepts of inspection and client control.
11 crew members were killed and one member of the attending fire-fighting crew fatally injured. The estimated cost of the accident was $450 million.Environmental costs: inestimable
Cost of Poor Quality: Toyota Vehicle Recall
The BIE Group Overview 18
AFTER“The company is paying for focusing on growth and taking itseye off quality” (James P. Womack New York Times)
“Toyota has adopted a number of measures in recentmonths to address its safety problems. It is sending 40engineers from its headquarters in Toyota City, Japan, tomonitor quality issues at technical centres overseas,auditing parts suppliers and adding a month to the averagefour-month testing time for new vehicles.” (Financial Times)
Katsutoshi Sakata, manager of a newly created divisionoverseeing design quality, said in an interview this week thatToyota had assigned about 1,000 employees to new quality-related tasks since the recall crisis began.”(Financial Times)
Toyota CEO apologizes: Toyota CEO apologises
US Government officials say a possible link to 93 deaths over the past decade were identified.
Estimated cost on recall: $5,5 billion Impact on firm reputation: inestimable
The Business Cost of Poor Quality
Safety and environmental implications due to non-compliance with statutory quality requirements.
Non-conformance of products.
Replacement and rework cost.
Project delays due to non-compliance with regulations and resultant rework.
Lack of quality management (QA & QC) on a project/service/ product.
Lack of quality requirements in Client enquiries or final contracts with Suppliers.
Incompetent suppliers leading to delivery of substandard products/services.
Project delays due to replacement of suppliers.
Additional cost and compensation claims from suppliers.
Reduced plant availability, reliability and life.
The BIE Group Overview 19
Quality for Industry
The BIE Group Overview 20
QTR
AC
FO
R P
RO
JEC
TS
QTR
AC
FO
R M
ASS
M
AN
UA
FAC
TUR
ING
QTR
AC
FO
R B
ATC
H
MA
NU
FAC
TUR
ING
LESS
ON
S LE
AR
NED
BIEQUALITY FOR
INDUSTRY
PLANNING AND COST ENGINEERING
The ultimate value of QTrac lies in the
conversion of Quality Costing to Lessons
Learned through an integrated risk
management system which enables improved
business and cost management for companies,
waste reduction and continual improvement.
QTrac Vision and Mission
Vision Statement
Providing Clients with a strategic advantage through the measurement and reduction of quality costs.
Mission Statement
Capture, analyse and advise Clients on the cost of quality combined with lessons learned to improve business processes and drive profitability.
The BIE Group Overview 21
QTrac Value Proposition
Executive Control
• Discrete and real-time information to ensure
full understanding and control of cost and
investment in quality
Drive Profitability: Measure to manage
• Quantify return on investment
• Measure direct and indirect quality costs
Drive Continual Business Improvement• Continuously improve through lessons learnt
• Enhance risk identification and mitigation
strategies
• Enhance project performance
• Retain knowledge and skills
• Retain corporate memory
• Implement Client focussed training courses
and coaching programs
• Increase competence and data analytic skills
to manage variances and risks
• Increase efficiency and productivity of the
Quality workforce
• Improved accuracy of Quality Information
The BIE Group Overview 22
QTrac Value Proposition
Knowledge management
Model quality management
Embed learning in the organization
Enhance communication and collaboration with a centralized system
Replace guesswork with science
Develop a formal framework that allows collaboration with other companies that use the same product - benchmarking best practices
Revolutionise quality management
Visibility
Make unknowns known
Visible quality cost performance indicators
Conversion of data to decision-making tools
Predictability
Improve budgeting and optimise resource allocation
Understand human resource and product performance
Identify trends and provide preventive measures to high quality costs
Standardise quality and cost metrics across the company
The BIE Group Overview 23
Quality Costing the PAF Model
COST OF QUALITY SUMMARY REPORT BASED ON OPERATING EXPENDTURE
TIME PERIOD: MARCH 2007 – JULY 2010
Total Prevention & Appraisal Cost as % TQC 48%
Total Failure Costs as % TQC 52%
Total Quality Costs as % Operating Expenditure 27%
The BIE Group Overview 24
Quality Costing Benchmark for an efficient QMS:
Failure costs as a % of TQC: 8% - 10%
TQC as a % of Operating Expenditure: 20%
Total prevention costs, 30%
Total appraisal costs, 18%
Total internal failure costs, 24%
Total external failure costs, 28%
Qu
alit
y C
ost
s (R
)
Internal and external failure costs
Prevention and appraisal costs
Total quality costs
0 100Quality of conformance (%)Optimal Investment
Claims Incurred by Disciplines
The BIE Group Overview 25
Total: R280 Million2005 - 2014
Notifications by Stage of Project
The BIE Group Overview 26
Project Lessons Learned
The BIE Group Overview 27
Analyse quality and cost reports
Identify lessons learned
Integrate risk management
Adapt business processes
Category Coding: PMBoK®
1. Project Integration Management
2. Project Scope Management
3. Project Time Management
4. Project Cost Management
5. Project Quality Management
6. Project Human Resource Management
7. Project Communications Management
8. Project Risk Management
9. Project Procurement Management
10. Project Safety Management
11. Project Environmental Management
12. Project Financial Management
13. Project Claim Management
Primary CodeSecondary
CodeTertiary Code Tertiary Code
Project Management
Project Integration Management
Project plan development
PMT-INTG-1
Project plan execution
PMT-INTG-2
Integrated change control
PMT-INTG-3
Project Scope Management
Initiation PMT-SCOPE-1
Scope planning PMT-SCOPE-2
Scope definition
PMT-SCOPE-3
Scope verification
PMT-SCOPE-4
Scope changecontrol
PMT-SCOPE-5
28
8
Lessons Learned and Best Practices System Design
Design of the QTrac Lessons Learned System
The BIE Group Overview 29
10. Graph Analysis
9. Coding Analysis Tertiary Count
8. Coding Analysis Secondary Count
7. Coding Analysis Primary Count
6. Coding Count
5. Coding Detail
4. Database
3. Operations Count
2. Filter Options
1. Notes
Define filter parameters 2
Capture Incidents 1
GraphicalResults 3
Lessons Learned Trending Company APrimary Code Analysis
Technical,
24.2%
Safety, Health &
Environment, 4.4%
Finance & Information
Management, 3.2%Site & Facilities
Management, 2.9%
Corporate Affairs, 2.1%
Project Management, 63.2%
30
9
The BIE Group Overview
Lessons Learned Trending Company ABreakdown of Primary into Secondary Coding
CAF-SOCT
SHE-SAFE
FIM-FIN
SFM-EQP
TEC-DRWG
PMT-INTG
PMT-SCOPE
TEC-DSGN
SFM-SITE
FIM-CLAIM
SHE-ENVT
PMT-TIME
TEC-GEOT
FIM-IM
CAF-HOUS
PMT-COST
FIM-SUPL
PMT-QUAL
TEC-CTRL
TEC-CNMT
FIM-LOG
PMT-HR
PMT-COMSPMT-RISK
PMT-PRMT
PMT-STKHPMT-LEGL
Project
Management
Technical Site &Facilities
Management
Finance &
Information
Management
Safety, Health
& Environment
Corporate
Affairs
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Pe
rce
nta
ge C
on
trib
uti
on
pe
r S
ec
on
dary
Co
de
31
9
The BIE Group Overview
Lessons Learned Trending Company ATop-10 Secondary Code Analysis
98
70 66
48 43 41 39 3825 21
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
0%
20%
40%
60%
80%
100%
120%20%
34%
48%
58%
66%
83%
75%
91%
96% 100%P
roje
ct H
um
an
R
eso
urc
e
Ma
na
ge
me
nt
En
gin
ee
rin
g
De
sig
n
Pro
ject
Pro
cu
rem
en
t M
an
ag
em
en
t
Pro
ject T
ime
M
an
ag
em
en
t
Co
nstr
uctio
n
Pro
ject S
co
pe
M
an
ag
em
en
t
Pro
ject Q
ua
lity
Ma
na
ge
me
nt
Pro
ject C
ost
Ma
na
ge
me
nt
Dra
win
gs
Co
nstr
uctio
n &
M
an
ag
em
en
t
Pro
ject
Inte
gra
tio
n
Ma
na
ge
me
nt
Cu
mu
lati
ve %
Nu
mb
er
of
Oc
cu
rre
nces p
er
Co
de
32
9
The BIE Group Overview
Lessons Learned Trending Company ATop-10 Tertiary Code Analysis
64
3227 24 23 23 22 19 18 15
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
0
10
20
30
40
50
7024%
36%
46%
55%
64%
81%
72%
88%
94%100%
60
Sta
ff
Acq
uis
itio
n &
A
va
ilab
ility
Ve
nd
or
Ma
na
ge
me
nt
Me
ch
an
ica
l E
ng
De
sig
n
Co
st
Estim
atin
g
Dra
win
g
Accu
racy &
A
va
ilab
ility
Pro
cu
rem
en
t P
lan
nin
g
Sco
pe
P
lan
nin
g
Sch
ed
ule
C
on
tro
l
Co
mp
ete
nce
, T
rain
ing
&
Aw
are
ne
ss
De
sig
n R
evie
w
Cu
mu
lati
ve %
Nu
mb
er
of
Oc
cu
rre
nces p
er
Co
de
33
9
The BIE Group Overview
Lessons Learned Trending Company B Primary (6M) Code Analysis
34
2.4%
14.5%
0.6%
46.5% 32.3%
3.9%
Man (Manpower)
Milieu (Environment)
Material
Measurement
Machine (Means)
Method
9
The BIE Group Overview
Lessons Learned Trending Company BTop-10 6M Secondary Code Analysis
35
0Skills/
ResourcesPlanning & Scheduling
ComponentMalfunction
Workmanship MaintenanceShortfall
Management Controls
Target Date/Time
Spares Availability
Behaviour/Discipline
EngineeringFunctions
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
5
10
15
20
25
3557%
68%
84%78%
90%95%
100%
30
Pe
rce
nta
ge a
nti
cip
ate
d im
pro
ve
men
t
Nu
mb
er
of
fin
din
gs
40
45
50
45%
31%
16.5
%
9
The BIE Group Overview
Preventive Measures
36
Primary
Barriers:
Administrative
ControlsTechnical
ControlsSystem
Controls
Behavioural
Controls
Incident
Tertiary
Barriers
Secondary
Barriers
A
B
C
D
Procedure Name/DescriptionPRO001 Quality System ReviewPRO002 Control of DocumentsPRO003 Control of RecordsPRO004 Control and Disposition of Non-Conforming ProductPRO005 Corrective/Preventive ActionsPRO006 Quality Circles and Continual ImprovementPRO007 Appointment of Chief DesignerPRO008 Design Process ControlPRO009 Query NotesPRO010 Process Planning and ApprovalPRO011 Control of Identification and Certification StampsPRO012 First-Off InspectionPRO013 Manufacturing Method Proving and First Article ApprovalPRO014 Control of Special ProcessesPRO015 Serialisation and Identification of Parts and AssembliesPRO016 Protection and Preservation of Parts and Assemblies in ProcessPRO017 Inspection and Test StatusPRO018 Rejection Note/Non-Conformance ReportPRO019 Quarantine Store/AreaPRO020 Material Review BoardPRO021 Concession and Deviation RequestPRO022 Root Cause AnalysisPRO023 Scrap DisposalPRO024 Cost of Non-Conforming ProductPRO025 Lessons Learned and Best PracticesPRO026 Trending of Lessons Learned and Best Practices
The BIE Group Overview
Global Quality Cost Benchmarks
Total Quality Costs may constitute 8% - 15% of total construction costs.
An average contractor is estimated to spend between 5% - 10% of the project costs on rework.
Spending 1% more on prevention costs reduced failure costs from 10% to 2% of construction costs.
Total construction costs can be reduced by approximately 25% with the implementation of a sound quality management system.
The BIE Group Overview 37
QTrac Scope of Services
38
Implementation ServicesImplementation Services consist of:• QTrac Business and
Gap Analysis• Qtrac Implementation
Management• Qtrac Project
Management
Technology ServicesTechnology Services consist of:• QTrac Licencing • QTrac Continuous
improvement• QTrac Maintenance
and Support Services• QTrac Customisation
Services• QTrac Integration• QTrac Data
Management
Training & Customer CareConsulting Services consist of:• Skills and
Knowledge Training• QTrac Software
Training• QTrac User
Certification• Coaching and
Customer Care
The BIE Group Overview
QTrac Scope of Services
The BIE Group Overview 39
• Business Process Requirements• Functional and Interface
Requirements• Identification of Gaps• Recommendations • Final Implementation proposal
• Software Customisation• Customisation of Training Material• Super User Training• Interface development• Handover to Client
• Project Stakeholder Management• Project Budget and Cost Control• Project Schedule and Control• Project Team dynamics• Communications Management• Change Management• Risk Management• Document Management• Commercial Agreements• Contract Management• Procurement Management• Quality Management
QTrac Scope of Services
The BIE Group Overview 40
Data Management• Data Analysis• Diagnostics & Trending
Continuous Improvement• Continuous alignment with
Quality Best Practices• Release and version
Management
Integration• Integration between QTrac and
Client Specific Systems e.g. SAP, Oracle, BPCS AccPac etc.
Licensing• Commercial agreement – EULA• License Administration• License Models• License Annual Renewals
Continuous Improvement• Help Desk Support Services• Service Level Agreement and
Service Level Management• Service Level Reporting
Customisation• Enhancement of current feature
set• Customer specific enhancement
QTrac Scope of Services
The BIE Group Overview 41
Software• QTrac Basic• QTrac Intermediate• QTrac Advanced• Mastering Pivot Tables
Certifications• Member of the SAIIE and ECSA• Member of Project Control
Institute (AACESA), • Member of ASQ• Member of the SA Section of the
USA-based Association for the Advancement of Cost Engineering, in terms of which we offer courses to obtain accredited qualifications
Skills & Knowledge• Quality Costing for Operations
Level• Quality Costing for Middle
Management Level• Quality Costing for Executive Level• Quality Assurance and Control in
Project Management• Benchmarking and Lessons
Learned• Coaching
The School of Mechanical, Industrial and Nuclear Engineering at North-West University and BIE have entered an official partnership to offer training courses in Quality at NQF Level 8.
All training courses are accredited by the Engineering Council of South Africa for continuous professional development.
Seminars and short courses maynbe specifically tailored to meet each Client’s individual requirements.
BIE will provide training on-site if required by the Client.
BIE and NWU – a training partnership
The BIE Group Overview 42
BIE Technology Transfer
BIE is committed to technology transfer in the design, establishment and integration of quality management programmes, QAQC and quality costing.
BIE is committed to the development of the necessary skills and knowledge in achieving its mandate for joint ventures, industrial cooperation and economic development in Africa.
The BIE Group Overview 43
BIE Customer Base
The BIE Group Overview 44
INFRASTRUCTURE
CONSULTING
PETROCHEMICAL, OIL & GAS ENGINEERING
BIE Customer Base
The BIE Group Overview 45
MINING ENERGY CONSTRUCTION
BIE Partnerships
The BIE Group Overview 46
The BIE Group www.biegroup.com
The BIE Group Overview 47
BIE South AfricaB.I.E. International Engineers (Pty) Ltd
Gateview House A2, Ground Floor,Constantia Office Park, Cnr. 14th Ave & Hendrik
Potgieter, Weltevreden Park, South AfricaTel. No.: (27) 11 475-1030Fax No.:(27) 11 475-3443E-mail: [email protected]
BIE United KingdomBritish Inspecting Engineers Ltd
Chatsworth Technology ParkDunston Road, Chesterfield
Derbyshire S41 8XA, UKTel. No. : 44 (1246) 260-260Fax No. : 44 (1246) 260-919
E-mail : [email protected]
BIE AustraliaBIE International (Aust) Pty Ltd
30 Richardson StreetWest Perth W.A. 6872, Australia
Tel. No. : 61 (8) 93225876Fax No. : 61 (8) 94813454
E-mail : [email protected]
BIE ItalyB.I.E. International S.r.l.Via Degli Innocenti, 2
50063 Figline ValdaranoFlorence, Italy
Tel. No.: 39 055 915 222 Fax No.:39 055 915 226
E-mail: [email protected]
BIE USAB.I.E. International Inc.
1160 Dairy Ashford, Suite 325Houston, Texas 77079, USATel. No.:1 (281) 556-0234Fax No.:1 (281) 556-8748
E-mail: [email protected]
BIE NetherlandsBIE International BV
Damlaan 182265 AN Leidschendam, The Netherlands
Tel. No. : 31 (70) 357-1720Fax No. : 31 (70) 357 1777
E-mail : [email protected]
48
Thank you for
your attention.
Questions?
The BIE Group Overview