bhutan service delivery standards ministry of works and hum settlement

Ministry of Works and Human Settlement

Service Delivery Standards

2009

Compiled By: Pravat Rai, Keasang Deki and Karma Sonam

MoWHS Service Delivery Standards 2009

ACRONYMS

BCCI Bhutan Chamber of Commerce and Industry

BSR Bhutan Schedule of Rates

CAB Construction Association of Bhutan

CDB Construction Development Board

CID Citizenship Identity

DoR Department of Roads

DUDES Department of Urban Development and Engineering Services

ESD Engineering Services Division

MoHCA Ministry of Home and Cultural Affairs

MoWHS Ministry of Works and Human Settlement

NAC National Arbitration Committee

NLCS National Land Commission Secretariat

NOC No Objection Certificate

OC Occupancy Certificate

PCC Phuentsholing City Corporation

PUDP Phuentsholing Urban Development Plan

TCC Thimphu City Corporation

UPDD Urban Planning and Development Division


Table of Contents

DEPARTMENT OF URBAN DEVELOPMENT AND ENGINEERING SERVICES ............................................................................... 6

1. Building approval for Municipal and rural areas ............................................................................................................................................................................................................................................ 6

CONSTRUCTION DEVELOPMENT BOARD ........................................................................................................................................... 7

2. New Registration of Contractors…………………………………………………………………………………………………………………………………………………………………………………………………7 3. Revalidation of Contractors........................................................................................................................................................................................................................................................................................ 8 4. Up‐gradation of Contractors/New Registration of Class C Contractors .............................................................................................................................................................................................. 9 5. Registration of Consultant ....................................................................................................................................................................................................................................................................................... 10 6. Registration of Architect ........................................................................................................................................................................................................................................................................................... 10 7. Arbitration cases between ………........................................................................................................................................................................................................................................................................... 11

STANDARD & QUALITY CONTROL AUTHORITY ............................................................................................................................. 13

8. Laboratory Testing Service...................................................................................................................................................................................................................................................................................... 13 9. Field Testing ServicE ................................................................................................................................................................................................................................................................................................... 14 10. Product Certification (Indian or other foreign country products) ....................................................................................................................................................................................................154 11. *Standard Laboratory and Field Testing Durations ..................................................................................................................................................................................................................................165

DEPARTMENT OF ROADS ........................................................................................................................................................................ 18

12. Approach Road Take‐off point approval........................................................................................................................................................................................................................................................... 18 13. Payment of Contractor's Bills ................................................................................................................................................................................................................................................................................. 19

THIMPHU CITY CORPORATION ............................................................................................................................................................ 19

14. Land transaction ........................................................................................................................................................................................................................................................................................................... 20 15. Building construction approval ............................................................................................................................................................................................................................................................................. 20 16. Clearance for issuance of ownership certificate (by NLCS) .................................................................................................................................................................................................................... 22


17. Issuance of site plan .................................................................................................................................................................................................................................................................................................... 22 18. Water Services ............................................................................................................................................................................................................................................................................................................... 22 19. Sewerage services ........................................................................................................................................................................................................................................................................................................ 23 20. Maintenance of street light ...................................................................................................................................................................................................................................................................................... 23 21. New stall registration for Farmers Market...................................................................................................................................................................................................................................................... 23 22. Census ................................................................................................................................................................................................................................................................................................................................ 23

PHUENTSHOLING CITY CORPORATION ............................................................................................................................................ 24

23. Process for availing Lag Thram ...........................................................................................................................................................................................................................................................................243 24. Noting of lien (Mortgage) .......................................................................................................................................................................................................................................................................................244 25. Process for correction of name in the Thram ................................................................................................................................................................................................................................................. 24 26. Updating omitted land in the Thram record ................................................................................................................................................................................................................................................... 25 27. Process for correction of Plot number in the Thram .................................................................................................................................................................................................................................. 26 28. Land Conveyance .......................................................................................................................................................................................................................................................................................................... 26 29. Land Consolidation and Sub‐division................................................................................................................................................................................................................................................................. 27 30. Lease land ......................................................................................................................................................................................................................................................................................................................... 28 31. Obtaining Official Site Plan ...................................................................................................................................................................................................................................................................................... 28 32. Obtaining Survey site plan for land transaction ........................................................................................................................................................................................................................................... 29 33. Issue of digital copy of cadastral site plan of the extended area .......................................................................................................................................................................................................... 29 34. Obtain Building Permit .............................................................................................................................................................................................................................................................................................. 29 35. Valuation of Building .................................................................................................................................................................................................................................................................................................. 30 36. Permit/Approval for Major renovations/constructions(Roofing, Internal modifications, retaining wall, fencing, gate, temporary shed etc) .......................................... 30 37. Permit/Approval for Minor renovations/constructions(Whitewashing, painting, changing door‐window shutters, ceilings, plinth protection, drainage etc) ...... 30 38. Monitoring of building construction at various stages.............................................................................................................................................................................................................................. 30 39. Obtaining Occupancy Certificate (OC) ............................................................................................................................................................................................................................................................... 31 40. Obtain Location Clearance for Trade License ................................................................................................................................................................................................................................................ 31 41. Request for Tree cutting ........................................................................................................................................................................................................................................................................................... 31 42. Lodging any water complaint ................................................................................................................................................................................................................................................................................. 31 43. Processing for water bill cross checking........................................................................................................................................................................................................................................................... 31


44. Processing for water meter testing ..................................................................................................................................................................................................................................................................... 31 45. Requesting for new or duplicate bill for water/sewerage and vegetable shed ............................................................................................................................................................................ 32 46. Processing for new water connection ................................................................................................................................................................................................................................................................ 32 47. Processing for alteration of existing water connection............................................................................................................................................................................................................................. 32 48. Processing for shifting or modification of water supplyline .................................................................................................................................................................................................................. 33 49. Lodging any sanitation complaint (complain related to solid waste, water, sewerage) .......................................................................................................................................................... 33 50. Request for emptying septic tank where water supply is meterd ....................................................................................................................................................................................................... 33 51. Request for emptying septic tank where there is no municipal water supply .............................................................................................................................................................................. 33 52. Processing for new sewerage connection ........................................................................................................................................................................................................................................................ 34 53. Processing for alteration of existing sewerage connection..................................................................................................................................................................................................................... 34 54. Processing for shifting or modification of sewerage line ......................................................................................................................................................................................................................... 34 55. Request for lifting animal carcass and unclaimed dead bodies ............................................................................................................................................................................................................ 34 56. Obtain clearance for cutting of metalled road for services like water supply, electricity, TV cable, Telecom cable etc .......................................................................................... 34 57. Settlement of bills for contractors and suppliers ......................................................................................................................................................................................................................................... 35 58. Processing birth registration to Department of Civil Registration and Census (DCRC) ........................................................................................................................................................... 35 59. Processing New CID card.......................................................................................................................................................................................................................................................................................... 35 60. Processing for correction of name or date of birth ..................................................................................................................................................................................................................................... 35 61. Processing for Inter dzongkhag census transfer (Introducing new candidate in existing household in P/ling Throm .......................................................................................... 36 62. Processing for Inter dzongkhag census transfer or within Phuentsholing (Introducing new candidate in existing household in P/ling Throm ..................................... 36 63. Processing death report ............................................................................................................................................................................................................................................................................................ 37 64. Processing Special Resident Permit (SRP).....................................................................................................................................................................................................................................................376 65. GRIEVANCE REDRESSAL MECHANISM…………………………………………………………………………………………………………………………………………………………………………………………………...36 66. DOWNLOAD FORMS…………………………………………………………………………………………………………………………………………………………………………................................................................37


Sl. No.

Type of Service

Procedure for accessing service

Time frame for service

delivery Contact/ Coordinating inmates

DEPARTMENT OF URBAN DEVELOPMENT AND ENGINEERING SERVICES

1 Building approval for Municipal and rural areas

Fill the application form and submit 3 sets of

Architectural Drawings and 1 set each of

Structural, Electrical, Water Supply and

Sewerage Drawings, and other documents

required as listed in the checklist to the

concerned Municipality.

On the spot Concerned Municipal Engineer

Municipal Engineer will forward the applicant’s proposal to the DUDES

2 days to 5 days if done by the

Municipality or the applicant can take the drawings to

DUDES themselves.

Concerned Municipal Engineer/applicant

a. Architectural, water supply and sewerage

Architectural, water supply and sewerage drawing scrutiny at UPDD, DUDES

5 days Tshering Dorji (Architect) Room No. 33 Old MoWHS Bldg. Phone No. (02)328173 ext 140

Damber Gurung (Asstt. Architect)

Phone No. (02)328173


b. Structural* Structural drawing scrutiny at ESD, DUDES 5 days Karma Namgay (EE) Phone No.

(02)328173

c. Electrical* Scrutiny by an Electrical Engineer at ESD, DUDES

Niran Rai (Dy. EE) Residential Buildings 3 days Tel# (02)328173 ext 107 Residential or

commercial Buildings 3 days Namgay Wangchuk (AE)

Commercial Buildings

3 days Tel#(02)328173 ext 107 or 17645738

Office/Institution Buildings

3 days

d. Note sheet preparation and approval

2 days Tshering Dorji (Architect) Room No. 33 Old MoWHS Bldg. Phone No. (02)328173 ext 140

Total 17 days

* These processes can happen simultaneously.

CONSTRUCTION DEVELOPMENT BOARD

1 New Registration of

Contractors

Attend an induction Course conducted by

CDB

3 days

Mr. Tashi Tshering / Mr. Tashi

Phuntsho Ph# (02) 326035

Apply for CDB registration - submit forms

along with Induction Course Certificate On the spot

Mr. L.B. Bhujel (Dispatch Section)

Ph# (02) 326035

Assessment/Scrutiny of form and entry into

CDB database 1 - 2 hrs

Mr. Tshering Nidup/Mr. Chungdu

Tshering - Mr. Chengay Ph#

(02) 326035


Payment of registration fees at Account

Section, MoWHS 0.5-1 hrs

Ms. Sonam Pelden (Accounts,

MoWHS)

Final verification by EE, RD and acording

approval of Executive Director and the

Hon'ble Chairman, CDB

1-2 days

(depending on

the availabity of

Hon'ble

Chairman)

Mr. Tshering Nidup /Chungdu

Tshering Ph# (02) 326035

Issuance of CDB Certificate to the applicant

on production of money receipt On the spot Mr. L.B. Bhujel Ph# (02)

326035

Total Days 5 days

2 Revalidation of Contractors Submission of duly filled form along with

necessary documents required for

revalidation

On the spot Mr. L.B. Bhujel

Phone # (02)326035

Assessment/Scrutiny of form and entry into

CDB database

1 - 3 hrs

(depending on

the

completeness of

documents)


Tshering - Mr. Chengay, Tashi

Tshering, Tashi Phuntsho

Phone # (02)326035




MoWHS)



1-2 days

(depending on

the availabity of


Tshering - Mr. Chengay


Hon'ble Chairman, CDB Hon'ble

Chairman)

Phone # (02)326035


on production of money receipt On the spot Mr. L.B. Bhujel

Phone # (02)326035

Total Days 2.5 Days

3

Up-gradation of Contractors

/ Direct Entry of Class 'C'

(those with technical

background)

Submission of duly filled form along with

necessary documents required for up-

gradation / Direct entry


Phone # (02)326035

Assessment of form, field verification (if

any) and Data entry into CDB database

1/2 - 5 days

(depending on

the

completeness of

documents &

the need for site

verification)


Tshering - Mr. Chengay, Tashi

Tshering, Tashi Phuntsho

Phone # (02)326035




MoWHS)

Phone # 02-322182




2 ½ days

(depending on

the availabity of

Chairman)

Mr. Chungdu Tshering

Phone # (02)326035



on production of money receipt On the spot

Mr. L.B. Bhujel

Phone # (02)326035

Total Days (2-5) Days

4 Registration of Consultant Submission of duly filled form along with


registration


Phone # (02)326035

Assessment of form and Data entry into CDB

database 1 - 2 hrs

Mr. Tashi Tshering

Phone # (02)326035




MoWHS)

Phone # (02)326035

Final verification by PE, PD and acording



2 ½ days

(depending on

the availabity of

Chairman)

Mr. Tashi Tshering

Phone # (02)326035



Mr. L.B. Bhujel

Phone # (02)326035

Total Days 2 - 4 Days

5 Registration of Architect Collection of CDB Registration form (from

RBIA or download from CDB web site) On the spot RBIA/CDB Office

Endorsement from RBIA Office 1 - 4 hrs RBIA Office


Submission of duly filled form along with


registration


Phone # (02)326035

Assessment of form and Data entry into CDB

database 1 hrs

Mr. Tashi Tshering

Phone # (02)326035




MoWHS)

Phone # (02)322182

Final verification by PE, PD and acording



2 days

Mr. Tashi Tshering / Tashi

Phuntsho

Phone # (02)326035



Mr. L.B. Bhujel

Phone # (02)326035

Total Days 2 - 4 Days

6 Arbitration cases Submit an application in writing pertaining

to the case On the spot CDB Office

Upon receipt of an application, CDB will

issue request for arbitration form to the

Claimant.

1 hrs

Mr. T.R. Gurung / Mr. Sonam

Wangchuk

Phone # (02)326035

Claimant shall fill up the form and submit to

CDB for further follow up actions On the spot


Wangchuk

Phone # (02)326035


Upon receipt of duly filled form, CDB will

issue reply to request for arbitration form to

the Defendant

1 - 2 hrs

(depend upon

the submission

of form by

Claimant)


Wangchuk

Phone # (02)326035

Defendant has to submit reply to the request

for arbitration form (if the defendant fails to

submit the form in prescribed time,

arbitration shall not processed)

7 - 10 days


Wangchuk

Phone # (02)326035

Upon receipt of acceptance letter from

Defendant for arbitration and completion of

all the above procedures. CDB will collect

an arbitration fee of Nu. 3000 from Claimant

and deposit to CDB account and shall start

compliling all the complaints and

documents to be put up for NAC meeting

5 - 10 days

(depending on

the complexity

of the case)


Wangchuk

Phone # (02)326035

Preparation of notesheet to Chairman, NAC

for his availability to attend and conduct the

meeting. Based on the availability and date

given by Chairman, CDB request all the

NAC members to attend the meeting.

3 - 5 days


Wangchuk

Phone # (02)326035

Preparation of NAC meeting's minutes &

Circulation for further comments and

amendments

5 - 10 days


Wangchuk

Phone # (02)326035


Issuance of Arbitral award 4 - 5 days


Wangchuk

Phone # (02)326035

If arbitral award is acceptable by both the

parties, disputes is declared as settled and

resolved and case closed permanently


Wangchuk

Phone # (02)326035

If arbitral award is not acceptable by one of

the party, in some cases the case is kept for

review in next NAC meeting

varies

depending on

the nature and

complexity of

the cases


Wangchuk

Phone # (02)326035

If the decision of NAC is not acceptable by

one of the party even after review, the case

is declared as failed. Any party (ies) may

appeal to a Court of Law.


Wangchuk

Phone # (02)326035

Total Days Varies

STANDARD & QUALITY CONTROL AUTHORITY

1 Laboratory Testing Service

Put up a letter of request with the samples to

the Engineer

On the spot Tashi Wangchuk (Chief Engineer)

or Leki Choden (Engineer)

Pay the test fees and handover the payment reciept to the Engineer

1 hour Accounts, MoWHS

Request with sample handed over to the Distributor

On the spot Wangda Jamtsho or Cheki Gyeltshen


Samples distributed to the Technicians On the spot Wangda Jamtsho or Cheki

Gyeltshen

Samples tested by Technicians As per the standard

durations* required for

individual test

Wangda Jamtsho or Cheki Gyeltshen

Test Reports received by the Engineer for analysis and checking

1-2 hours Tashi Wangchuk (Chief Engineer) or Leki Choden (Engineer)

Report handed over to the distributor On the spot Tashi Wangchuk (Chief Engineer) or Leki Choden (Engineer)

Distributor hands over the official test reports to the clients

On the spot Wangda Jamtsho or Cheki Gyeltshen

Total Varies 2 Field Testing Service Submit a letter of request to the Engineer On the spot Tashi Wangchuk (Chief Engineer)

or Leki Choden (Engineer)

Engineer checks the schedule of the personnel informs the client on available date to carryout the field testing

On the spot Tashi Wangchuk (Chief Engineer) or Leki Choden (Engineer)

Junior Engineers visits the site and carries out the tests

Varies Wangda Jamtsho or Cheki Gyeltshen

Report check and analysis by Engineer 1-2 hours Tashi Wangchuk (Chief Engineer) or Leki Choden (Engineer)

Report handed over to the client On the spot Wangda Jamtsho or Cheki Gyeltshen

Total Varies


3 Product Certification

(Indian or other foreign country products)

Submit an application either directly or

through a dealer

Submit the following documents: 1. Copy of latest BIS certificate/endorsement letter 2. Copy of latest ISO Certificates if any 3. Copy of any other certificates from international standards bodies/institutions such as IEC, CAS, BS, etc 4. Company profile and complete address 5. Product Catalogue and price list 6. Proof of approval/enlistment in other countries 7. Test Reports (own testing and/or third party testing) 8. Samples of products wherever feasible

1 day D.R. Chhetri Ph# (02)325104/328298/326905

Scrutiny of documents by a committee 1 day D.R. Chhetri Ph# (02)325104/328298/326905

Visit to the company wherever possible and report preparation

Varies depending the location of the company and the number of products to be

inspected

D.R. Chhetri Ph# (02)325104/328298/326905

Review of company visit report and other documents

Varies depending on

the number and type of products

D.R. Chhetri Ph# (02)325104/328298/326905


Accord of product/brand approval Varies

depending on the number and type of products

D.R. Chhetri Ph# (02)325104/328298/326905

Total Varies

*Standard Laboratory and Field Testing Durations

1 Soil Testing

i. SPT Test - Bearing Capacity

Test Varies depending on the location of

site

ii. Direct Shear Test Test 2 days

iii. Bulk/Dry density Test 2 days

iv. Moisture content Test 2 days

v. Atterberg limits Test 2 days

vi. Shrinkage Limits Test 2 days

vii. Specific gravity Test 4 hours

viii. Sieve Analysis Test 2 days

ix. Field density by core cutter

Test 2 days

x. Consolidation test Test 7 days

xi. Proctor Compaction test Test 1 day

xii. CBR Test (Lab Test) Test 7 days

xiii. Plate Load Test Test 2 days 2 Tests on coarse aggregates


i. Abrasion Test Test 2 hours

ii. Impact Test Test 1 hour ii. Aggregate Crushing Value Test

Test 1 hour

iv. Specific Gravity Test 1 day v. Flakiness/elongation Test 3 hours vi. Slake durability Test 1 day vii. Soundness test Test 10 days viii. Water absorption test Test 2 days ix. Bulk density Test 1 day

3 Tests on fine aggregates

i. Bulking of sand Test 1 day ii. Grain size analysis Test 2 days iii. Fineness modulus of sand

Test 2 hours

iv. Bulk density Test 1 day 4 Test on Bitumen

i. Penetration Test Test 1 day ii. Flash and fire point test Test 1 day iii. Softening Test Test 1 day iv. Residue by heating/evaporation

Test 1 day

v. Bitumen Content Test Test 1 day vi. Stripping Value test Test 2 days

5 Test on Steel

i. Tensile Strength on mild/Tor steel

Test 6 hours

ii. Tensile Strength on water pipes

Test 4 hours


iii. Bending Test on pipes Test 5 hours

iv. Unit weight and dimensional tolerance

Test 1 hour

6 Physical Test on Cement

i. Compressive Strength Test 30 days

ii. Fineness Test Test 3 hours

iii. Consistency Test Test 1 day

iv. Setting Time-Initial & final

Test 2 days

v. Soundness test Test 4 days 7 Compressive Strength on

Building Materials

i. Concrete cubes (standard size)

Test 2 hours

ii. Bricks (standard sizes) Test 5 days iii. Hollow Blocks (standard sizes)

Test 1 day

iv. Masonry Blocks (standard sizes)

Test 1 day

8 Test on cement concrete

i. Concrete Mix Design Test 14 days ii. Slump test Test 1 hour

DEPARTMENT OF ROADS

1 Approach Road Take‐off point approval

Apply to the Field Division Office with the

proposal of an approach road and its take-

off point with drawings and sketches

On the spot Concerned Field Division


Field Division Office will field concerned

site engineers to study and verify the proposal and make recommendations

1-5 days Concerned Field Division

Field Division Office will approve the proposal if feasible along with measures to be implemented

1 day Concerned Field Division

An agreement will be signed between the Field Division office and the applicant

Same day Concerned Field Division

Total 2-6 days 2 Payment of Contractor's

Bills Submit the bills directly to the site engineer

after joint measurement or to the person

receiving the goods in case of supplies

On the spot Concerned Site Engineer

Concerned Site Engineer will verify the bills and enter into the MB and forward the bill for further verification to the Field Division Office or Project Office

1-5 days Concerned Site Engineer

Field Division/Project Office will verify the bills checking the technical appropriateness including arithmetical errors and forward to Accounts Section

1-10 days Concerned Field Division or Project Office

Accounts Section will make payments after checking the arithmetical errors and ensuring that the payment is as per the contract and as the procurement rules

1-6 days Accounts Section of the concerned Field Division or Project Office

Total 3-21 days THIMPHU CITY CORPORATION


1 Land transaction i) Registration of the completed application

form for Thromde Land Conveyance

prepared by NLCS

Documents to be submitted: a) Internal

agreement of the parties involved in

original; b) NOC from family members of

the transferor for family land or co-owner in

case of joint ownership; c)

total land holding declaration of the

transferee; d) Census record of the

transferee; e) Copy of

transferee CID;

f) Original Lag Thram; and

g) Site Plan of the plot.

48 days for

unplanned area

and 35 days for

the planned

area

Thinley Choden &

Tshewangla Land

Registration Officer Land

Registration Office Contact no.

324587

ii) Land Registration Officer then fills in the TCC Land Transfer Verification from for further verification by various division/section such as Land a) Record Section, b) Revenue Section, c) Planning Division, d) Survey Section and e) Building Section for respective verification in the format prepared by TCC (it is for TCC record and does not go to NLCS)

iii) After the verification and observation period is over, the Land Registration Officer compiles and forward to NLCS


2 Building construction

approval i) Registration of the completed application

form for building construction Documents

to be submitted: a) Latest Ownership

Certificate; b) Latest Official Site Plan; c) 3-

sets each of architectural, structural,

plumbing/water supply connection,

sewerage drawings and electrical

drawings; d) Environmental Impact Report

where applicable; and e) Registration no. of

the Architect and certificates of

Structural/Electrical Engineer.

Architectural checking 5 days Mr. Gonpo Younten & Mr. Thinley Jurmin Architects, DCD, Contact no. 337144

Structural checking

10 days

Lakey Tshering, Palden Khandu & Kinga Gyeltshen, Engineers, DCD Contact no. 337144

Electrical check 5 days Mr. Luv Kumar Chhetri, Dy. E.E., Electrical Section Contact no. 336310

Plumbing/water supply check 5 days Mr. Dawa Penjor, Junior Engineer, Water Supply Section Contact no. 322757

Sewerage drawing check 5 days Ms. Kinley Zam, Junior Engineer, Sewerage Section Contact no. 322757

Note sheet approval 2 days Issue receipt of scrutiny fee, amenity fee on the spot


Total 23 days 3 Clearance for issuance of

ownership certificate (by NLCS)

Revenue Section verifies the mortgage

details of the plot/land and its taxes paid

on the spot

4 Issuance of site plan 1) Submit requisition form for official

siteplan/demarcation Documents to be

submitted: (a) Latest Ownership Certificate

4 days

Mr. Tshering Penjor, Survey

Engineer for areas outside the

Local Area Plan (LAP)

2) Verification carried out sequentially by following sections/divisions:-

i) Land Record ii) Survey Section

iii) Revenue Section For LAP areas, concerned Urban Planner, Planning Division iv) Planning Division

v) Building Section vi) Engineering Division

3) Survey and demarcation of Plot/land

4) Prepare Site plan 5) Issue receipt of Fees deposit

6) Issue site plan Contact no. 324587 5 Water Services

a)

New water connection Submit filled application form 3 days Pema Lhamo, Junior

Engineer, Water Supply Section Contact no. 322757

Visit site for feasibility verification

Connection work

b)

Water-Reconnection 1) Give clearance from concerned divisions/sections 2 hours

Pema Lhamo, Junior Engineer, Water Supply Section Contact no. 322757 2) Deposit fee/charges


6 Sewerage services

a)

New sewer connection

1) Give clearance from concerned

divisions/sections

Carried out by

building owner

under the

supervision of

TCC

Mr. Karma Dawa, Assistant

Engineer, Sewerage Section

Contatc no. 322757

2) Applicant deposits fee

b) Septic Tank cleaning/emptying

1) Receive the filled application form

'Vacuum Tanker Service' 5 days

7

Maintenance of street light

complain 2 days

Mr. Sonam Tobgay, AE-II,

Electrical section Contact no.

336310

8

New stall registration for Farmers Market

1) Receive filled/completed TCC

application form along with 2-passport size

photographs, CID copy

1 day

Market Manager Contact no.

337465

2) Sign the tenant agreement

9 Census

a)

New census

1) Receive filled/completed application form along with Birth Certificate, Health Card copy and parents marriage certificate

1 day

Census Officer Contact no. 322265 Office located near Lungtenzampa

b)

Census transfer to Thimphu Throm

Receive the filled 'Census Transfer Form' along with ownership certificate and authorization from head of the family

1 day

c) Census transfer from Thimphu Throm

Receive a letter from the concerned dzongkhag requesting for census transfer

1 day


Letter of agreement from both the transferor

and transferee

d)

Census cancellation

Deceased, produce death certificate from hospital, letter with witness if deceased at home in case of double census, confirmation letter with full personal information from respected agency

1 day

PHUENTSHOLING CITY CORPORATION

Urban Planning Division

1 Process for availing Lag Thram

Submits an application along with the

following document

3 days

Mr. Karna Ghaley, Assistant Land

Registrar, Land Record Section a. Copy of New CID card

b. Surrender back the original

ownership certificate if issued by PCC

2 Noting of lien (Mortgage) 1. Submits the mortgage deed issued by

financial institution to PCC

2 days


Registrar, Land Record Section 2. PCC Verifies the plot details, ownerships, registered area, type of structure and location.

3. Check the record whether it has been already mortgaged with other financial institutions or not.

3 Process for correction of

Submits an application to PCC along with 3 days Mr. Karna Ghaley, Assistant Land


name in the Thram the following documents Registrar, Land Record Section

a. New CID card

b. To Whom it May Concern issued by

MoHCA regarding the changes in the name.

c. Original Lag Thram/Ownership

Certificate

4 Updating omitted land in the Thram record

Submit an application to PCC fulfilling the

following:

15 days


Registrar, Land Record Section

1. As provided in the Land Act 2007, landowner may submit an application for reinstatement of an omitted land to Thromde. The application shall be in the prescribed form OL (1).

2. Thromde shall not entertain any application for reinstatement of omitted land if the period of omission of land from current thram is more than 5 years. 3. The landowner shall produce the lag thram of old thram before the thromde. Upon evaluation of the lag thram and cross verification of the old thram preceding the current thram, if the thromde finds that it is in contravention of the sl.no 1 and 2 of these rules, the landowner shall not be entitled to the land in question.

4. If the period of omission is within 5 years, the Thromde shall verify the case and submit the report to the secretariat within 15


days.

5 Process for correction of Plot number in the Thram

Submit an application to PCC along with

following documents:

3 days


Registrar, Land Record Section a. New CID card

b. Original Lag Thram

c. Copy of updated cadastral map

6 Land Conveyance 1. Download the Transfer Form from our

website

45 days


Registrar, Land Record Section

www.pcc.bt or get it from Land Record Section and then submit the filled up Form to Land Record Section.

2. The form should be attached with the following documents:

a. ID card copy of the Plot owner (Transferor) and the Transferee. b. Internal Agreement (Original)

c. Latest Ownership Certificate (Lag Thram) issued by NLCS in original. d. NOC from family members(Original)

e. Census details of both the transferor and transferee

f. Site plan/cadastral map of the plot under transaction

g. If the land is mortgaged then clearance from the concerned financial


institutions.

3. The completed filled up form should be submitted to the Land Record Section where both the Transferor and the Transferee should be present in person.

4. The Land Record Section will record the received date and provide transaction ID No. and send the documents for verification to various Section and Divisions 5. The land record section prepares and checks the documents.

6. PCC forward's the documents after having reviewed here in original to NLCS for further endorsement and approval.

7 Land Consolidation and Sub‐division

The application for sub division or

consolidation shall include the following

information and documents:

15 days

Chief Urban Planner/Survey

Officer/Asst. Land Registrar

1. Lag Thram

2. No objection certificate from family

members of 18 years of age and above.

3. Plot, building and/or unit identification

and area and

4. A plan of sub-division or consolidation,

which for the landed property shall include

site plan of the plot(s) and for building

property shall include building plan with


unit(s) indicated and unit plans

8 Lease land

1. Temporary Lease ( maximum of six months)

Submit an application with the following:

10 days

Mr. Dorji Wangchuk, Land Record

Officer, Land Record Section

a. Copy of Trade License

b. Specify the purpose, duration and the area of government land for lease

c. Sketch map of location. 2. Short Term Lease ( maximum of 3 years)


10 days

Mr. Dorji Wangchuk, Land

Record Officer, Land Record Section



c. Sketch map of location. 3. Long Term Lease (maximum of 30 years)


30 days

Mr. Dorji Wangchuk, Land

Record Officer, Land Record Section



c. Sketch map of location. 9 Obtaining Official Site Plan 1. Applicant submits the filled form B

15 days

Mr.C.B Chettri, Survey

Officer

2. Survey section verifies the plot details

3. Visits the site

4. Architect/Planner prepares the official

site plan for final issuance


10 Obtaining Survey site plan

for land transaction 1. Applicant submits the filled form C

10 days


Officer

2. Survey section verifies the plot details

3. Visits the site

4. Architect/Planner prepares the official

site plan for final issuance

11 Issue of digital copy of cadastral site plan of the extended area

1. Applicant submits the filled form C

along with one empty CD(RW) 1 day


Officer

2. Verify the thram and plot details from the map and issue accordingly

Development Control Division

12 Obtain Building Permit 1. Applicant submits dully filled form D

along with 2 sets of building drawing as per the checklists

2. Building drawing scrutiny a. Architectural 10 days Mr.Ugyen Chophel, Architect

b. Structural

10 days

Mr. Karma Dupchuk/ Mr.Karma Tshering/Mrs. Jangchuk Choden ( Structural Engineers)

c. Electrical 10 days

Mr.Nakchung, Electrical Engineer

d. Water supply and sewerage 10 days

Mr.Namgay Phuntsho/ Mr.Santosh Subha, 05- 252887/253306


3. Signing of construction agreement,

issue bills and receipts for scrutiny fee and final issuance of approval

5 days Mr.Karma Dupchuk, Head DCD, 05-252168

Total 15 days per

drawing

Note: Since PCC has a system of maintaining diary number and receipt date punched on each applicants drawings, the timeline shall remain applicable in case of single building drawing scrutiny. However if one applicant submits more than one building at a time on a single day, separate diary number shall be issued for each building drawing and accordingly approval timeline shall be intimated/informed.

Mr.Karma Dupchuk, Head DCD

13 Valuation of Building 1. Applicant submits building valuation

and as-built drawings

10 days

Structural Engineer, DCD 2. Structural Engineer visits the site,

scrutinizes the valuation as per urban norms

15 Permit/Approval for Major renovations/constructions (Roofing, Internal modifications, retaining wall, fencing, gate, temporary shed etc)

1. Submits the application along with

proposed darwings

7 days Structural Engineer, DCD

2. Site verification and inspection

3. Drawing scrutiny for approval

16 Permit/Approval for Minor

1. Submits the application 5 days Structural Engineer, DCD


renovations/constructions

(Whitewashing, painting, changing door‐window shutters, ceilings, plinth protection, drainage etc)

2. Site verification and inspection

17 Monitoring of building construction at various stages

1. Verify building layout plan before

starting the construction works

Routine

Inspection

Building Inspectors, DCD

2. Check for reinforcement and casting

on footings and columns

3. Check and verify for reinforcement

and casting on plinth beams as per

approved drawings

4. Check and verify slab casting for each

floors

5. Verify roof projection and CGI

sheeting

18 Obtaining Occupancy Certificate (OC)

1. Submits dully filled application form K

along with completion certificate form J 7 days Mr.M.C Joseph, Chief Building

Inspector, DCD

2. PCC and owner jointly verifies the

completed building for issuance of OC

19 Obtain Location Clearance

1. Applicant submits Trade License Form 3 days Building Inspector, DCD


for Trade License where PCC verifies Land use

20 Request for Tree cutting 1. Submits an application with proper

contact address

3 days

Building Inspector, DCD

2. Verify the site and prepare a report for onward submission to Department of Forest for further approval

Environment Division

21 Lodging any water complaint

Call complain cell over phone (No.05-

252877) or put up complain letter 7 days Complaint receiver at water

supply office

22 Processing for water bill cross checking

Report to water supply office with water bill 1 day Billing In-charge

23 Processing for water meter testing

- Report to water supply office with water

meter number

2 days

Billing In-charge

- Pay nominal charge for meter testing ( subject to change)

24 Requesting for new or duplicate bill for water/sewerage and vegetable shed

- Report to water supply office with water

meter number or vegetable shed number

on the spot

Billing In-charge

- Pay nominal charges ( subject to change) 25 Processing for new water Submit the filled and completed application 7 days In-charge water supply section


connection form which is available in PCC at free of

cost (but shall be charged Nu.25 if your

proposal is approved) along with other

relevant documents such as : Building

approval or work order for construction

works

26 Processing for alteration of existing water connection

Submit the filled and completed application

form which is available at free of cost along

with other relevant documents such as:

Building approval and reasons for alteration

7 days

In-charge water supply section

27 Processing for shifting or modification of water supply line

Submit an application justifying the reasons

for the request. Need to

deposit the cost for shifting/modification of

the line

3 months


28 Lodging any sanitation complaint (complain related to solid waste, water, sewerage)

Can call at complaint cell Phone No. 05-

252877/253636/253306/252168/254609 or

submit a letter giving specific details of

nature of complaint along with proper

address and location.

3 months


29 Request for emptying septic tank where water supply is metered

Submit an application with water meter

number

7 days In-charge sewerage section

30 Request for emptying septic tank where there is

Submit an application with detail contact

address and location 14 days In-charge sewerage section


no municipal water supply

31 Processing for new sewerage connection

Submit an application along with other

relevant documents such as : Building

approval

7 days In-charge sewerage section

32 Processing for alteration of existing sewerage connection

Submit an application along with other

relevant documents such as: Building

approval and reasons for alteration

7 days

In-charge sewerage section

33 Processing for shifting or modification of sewerage line

Submit an application justifying the reasons

for the request. Need to

deposit the cost for shifting/modification of

the line

3 months

In-charge sewerage section

34 Request for lifting animal carcass and unclaimed dead bodies

Can call at complaint cell Phone No. 05-

252877/253636/253306/252168/254609 or

submit a letter giving specific address and

location.

on the spot

Complaint receiver at complaint

cell

Engineering Division

35 Obtain clearance for cutting of metalled road for services like water supply, electricity, TV cable, Telecom cable etc

1. Proponent submits an application

mentioning the site location

4 days

Mr. Karma Thinley/Mr.Verghese

(Urban road section) 2. PCC verifies the site and prepares estimate for reinstatement

3. Approval issued upon receipt of money for reinstatement

Administrative and Finance Division


36 Settlement of bills for

contractors and suppliers

1. Contractor/Supplier submits the bills on spot

Division Head/Concern site

engineer/procurement officer

2. Concern Division verifies the bills 20 days

Division Head/Concern site engineer/procurement officer

3. Account section process for final payment

10 days AFD/Accounts Section

37 Processing birth registration to Department of Civil Registration and Census (DCRC)

1. Fill up the form no.BCRS-BR-01 with

Affix legal stamp

1 day

Mr.Karma Galey, Census Section 2. Documents required:

a. Parents CID copy b. Birth document c. Health card

d. Parent court marriage certificate if not statement from concerned Tshogpa

38 Processing New CID card 1. Fill up th form No BCRS-CID-01 A with

Affix legal stamp and attach 2.5cm x 3.0cm

picture verified by concern Tshogpa if in

case the applicant is applying for CID for

the first time.

1 day

Mr.Karma Galey, Census Section

2. Document required: a. Parents CID copy b. Birth document

39 Processing for correction of name or date of birth

1. For Civil Servants/Corporate

Employees/Armed Forces: 1 day


a. Dully filled up the form no.BCRS- NC/DOB-01


b. Recommendation letter from concerned organization/RCSC/Court verdict along with copy of first page of the services book record supplemented by academic transcription as per their qualification.

2. For students:


b. Academic transcription/birth certificate/health card/ketsee along with recommendation letter from head of school/institution.

3. For others:


b. Recommendation letter from concerned Mitsi Tshogpa with other relevant documents like health card/birth certificate/Ketsee.

40 Processing for Inter dzongkhag census transfer (Introducing new candidate in existing household in P/ling Throm

1. Fill up the form no.BCRS-CS-01

1 day


2. Application stating acceptance from the receiving family head

41 Processing for Inter dzongkhag census transfer or within Phuentsholing

1. Fill up the form no.BCRS-CS-01

1 day

Mr.Karma Galey, Census Section 2. Fill up the form no.BCRS-CS-03

3. Lag thram copy to authenticate that he/she hold a land in Throm


(Introducing new

candidate in existing household in P/ling Throm

4. Application stating acceptance from the receiving and relieving HoF

5. Building Approval for New House Number

42 Processing death report 1. Fill up the form no.BCRS-CS-01

1 day

Mr.Karma Galey, Census Section 2. Death certificate from the Hospital or

BHU 3. Tshogpa's report

4. Photocopy of applicant's CID or CID number

43 Processing Special Resident Permit (SRP)

1. Fill up the form no.BSCR-NC-03-A 1 day Mr.Karma Galey, Census Section

2. Document required: a. Parents CID copy b. Copy of health card c. Marriage Certificate d. Any other relevant documents

44

Grievance Redressal Mechanism

”The Applicants may express their grievances in writing addressed to the Head of Department, PCC which shall be discussed and addressed in the PCC Technical Committee".

Download Forms 1. Form B, Obtaining official site plan

2. Form C, Obtaining cadastral map and site plan for transactions.

3. Form D, Building Plan processing .

4. Checklist for building applicant.

5. Form K, Application for Occupancy Certificate.

6. Form J, Completion Certificate from site engineer.


7. Land Transfer form

REDRESSAL MECHANISM

For any queries, grievances, complaints or information on the status of the service, contact the designated official. This Ministry's related service grievances will be acknowledged on the same day and action taken will be communicated within 3 days under normal circumstances. If the official fails to assist you within 3 days, the concerned Head of the Agency or the Ministry's Secretary should be informed.

WHAT YOU CAN EXPECT

Visitors to our office will be treated with Courtesy, Professionalism, Sensitiveness, Patient hearing and Prompt response.

ADDRESS

Ministry of Works & Human Settlement Post Box No. 791 Thimphu Phone No. 00975-2-327998/322182/326451/322871 Fax No. 00975-2-323122/323121/322270/323144 Website:www.mowhs.gov.bt


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