Beyond procedures: safety and security culture as a preparation for the unexpected Filomena Ricco DCTA Department of Aerospace Science and Technology UNIFA Air Force University Safety and Security Procedures Organizations that work with hazardous materials have risk management systems involving accident control and mitigation to ensure the safety and security of people and facilities Safety and Security Procedures Implies Implies appropriate technical training dealing with past situations dealing with past situations ability to comply with written instructions dealing with the known situations dealing with the known situations Safety and Security Procedures BUT Procedures refer basically to ideal situations previously modeled AND are not appropriate to deal with new situations Experiencing the Unexpected There is a high cost cognitive to deal with this situations There is a high cost cognitive to deal with this situations Depends Depends technical issues organizational structures cultural aspects Experiencing the Unexpected Unfamiliar situations Unfamiliar situations decisions established on rules ad hoc IF THEN maintenance cost versus risk of loss of cognitive control Experiencing the Unexpected At the moment, who evaluates the risk, must recognize its capabilities, its limitations, the degree of reliability about yourself, the people and the system and especially know how much known of yourself Experiencing the Unexpected This means This means inductive and deductive reasoning interpretation and understanding of the information available identification of target problem solving identification and selection of the course of action Experiencing the Unexpected Will be necessary to develop Will be necessary to develop selective perception education of attention pattern recognition use of simple rules of type condition-action analogies hypothesis test (trial and error) At organizational environment, culture (artifacts, adopted values and assumed values) orchestrates systems and equipments, human resources and procedures, strengthening the aspects of safety and security Beyond procedures: safety and security culture as a preparation for the unexpected Thank You !