Introduction to Bevington Group

Expertise in Retail

The Bevington Group is Australia’s leading productivity services provider

Our distinctive domains

Lean & AgileProcess

ReengineeringOperating

Model Design

Delivered through deep expertise

Investigation & Review

DesignChange

Management

Bevington Group’s core practices operate along a staircase of increasing impact

Lean and Agile Practices

Swift elimination of non-valueadd work (waste) Economical means ofcreating simpler, moreefficient processes and lowercycle times whilst engagingstaff Inherently customer focusedand cross functionalapproach

Process Improvement and Re-engineering

Deeper and more detailed thanLean and Agile approachesUnderstanding of specific roleimpacts and FTE reductionsDetailed insights can also beused to manage role redesignand system specification as wellas process and procedureimprovements

Operating Model Design

A Business Operating Model isthe combination of roles, skills,structures, processes, assetsand technologies that allows anyorganisation to deliver on itsservice or product promises

Bevington has three clear differentiators

1 2 3

SpecialistsWe offer highly specialised services in business model, customer service model and operating model design, process improvement, and change management. Our personnel are experts in our core disciplines. They are supported by leading edge methods powered by advanced software.

MethodsWe deploy the right methods for your assignment, drawing from a range of techniques that have proven their worth time and time again. From pinpointing waste in processes, role design, systems and structures, through to collaboratively designing a new enterprise, Bevington Group has the tools for the job.

Knowledge Transfer

We provide a genuine knowledge transfer service, growing the capability of your team, so they can lead the definition and delivery of change. As capability grows, your teams have ownership over their own change program, which increases the likelihood of successful productivity improvement.

As a high quality boutique consultancy we work across many industries

Our clients in the industry

Bevington has conducted detailed top down and bottom up reviews with major retailers and their supply chains. To build better operating models and services, the future processes and solutions designed include sales, marketing, product development, retail operations, and customer experience.

We understand the challenges and hurdles you face in the Retail and Consumer industry

Our clients in Retail & Consumer experience similar causes of Noise

There is plenty of opportunity to improve

In lots of our engagements, we collect detailed process data which enables us to quantify waste effort (or Noise). From our experience, we know that in the Retail & Consumer industry, typically almost 2 out of 5 days is Noise (38%).

Noise is usually symptomatic of process failure. Proper identification and action to address this failure can release capacity and improve service levels.

Non-value adding activities cost your organisation money, reduce service levels and waste staff time.

1. Manual duplication of data

2. Missing/incorrect information - internal

3. Unable to resolve at first - hand offs

4. Paper based processes - transfer work

5. Manual tracking of work

6. Excel based reporting

7. Request information already available

8. Maintaining hard copy files

9. Human processing error - rework

10. Customer complaints

Top 10 common Noise Drivers

Noise

38%

Value add

62%

The business challengeLate delivery of buying cycles Stressed staff and high turnover Inconsistent processes & policies across categoriesUnclear responsibilities Use of different tools and systemsAd hoc communication between teams Over 5000 hours (38 FTE) of activity per month did not add direct value to the end outcome (Noise)

Our approach We leveraged a bottom-up approach to understand and quantify specific issues, and a top-down approach to design a robust solution to deliver the strategic vision. At a high level, the approach was to:

Collect data and quantify the opportunity Develop design principlesRedesign rolesDevelop To-Be processesIdentify key improvement changesDevelop change and implementation roadmap

Case Study Buying function optimisation at a major Australian retailer

Noise

36%

Value add

64%

Results realised The implementation of all identified opportunities targeted a 19% reduction in FTE The retailer introduced a new structure with clear roles and accountabilities to remove hand offs and align complexity to capability Through knowledge transfer during the engagement, and formal Lean Bronze training, Lean teams were established to promote clear communications, standardisation across roles and a culture of continuous improvement A 12 month roadmap was developed to deliver over 70 improvement initiatives. Prioritisation and sequencing was agreed with management, to generate early momentum and ensure staff buy-in. 

Case Study Buying function optimisation at a major Australian retailer

Our Net Promoter Score is world class

“What they do well is define the problem and current state and then agree with you the future target space and build a roadmap to get there.” – Senior Executive, leading Australian Bank

“The three key pillars of Bevington are academic credibility, high EQ and people skills.” – Transformation Lead, Financial Planning company

“They have excellent tools and models – XeP3. Their key capabilities lie in utilising these tools to reduce FTE effort and waste – very well used in our organisation.” – Senior Executive, leading Australian Bank

“Bevington has helped us transform our operating model from a very traditional approach to essentially a leading edge view for a modern regulator.” – Executive Director, Federal Government Agency

“The Bevington Group is a professional, flexible and outcome focused team. The final report exceeded expectation, was tidy and easy to implement.” – CEO, Insurance Company 

“Bevington have the benefits of a focused team and considerable redesign experience.” – CEO, Health Services provider

Why Bevington Group?

EXPERIENCEThe Bevington Group is Austral ia ’s leading special ist process improvement,

business operat ing model design and change management service provider . With

more than 25 years of experience and having worked on over 1000 engagements ,

the Bevington Group is ideally placed to work with you on this assignment.

We have worked with a wide range of Australasia’s most signif icant businesses

and iconic institutions , including: ANZ Banking Group; Asgard Financial Services;

Best & Less; BT Financial Group; CGU; Coles; GE Finance; Harr is Scarfe; Hast ings;

Laminex; Myer; NAB; Orora; Pacif ic Brands; Royal Distr ict Nursing Service; Shell ;

Swire Group; TAL; The Royal Flying Doctor Service; Unisys; Visy; and Westpac

Banking Corporat ion (Retai l Banking, Business Banking and Westpac NZ) .

We operate in diverse   industries , including: f inance and banking, health care;

government; insurance; supply chain and transport ; manufactur ing; ut i l i t ies ;

aviat ion; telecommunicat ions; tert iary educat ion; and scient i f ic research

inst i tut ions

OUR CLIENTS

GET IN TOUCHWebsite: www.bevingtongroup.com

Email : admin@bevingtongroup.com

Phone Number: +61 3 9663 5522

Phone: Email: Web: Home:

03 9663 5522 admin@bevingtongroup.com www.bevingtongroup.com Level 4, 55 Exhibition St, Melbourne, VIC 3000 Level 6, 147 King Street, Sydney NSW 2000