Ask, Share, Learn – Within the Largest Community of Corporate Finance Professionals

Best Practices for Workforce

Optimization Across the Enterprise

• Discover how to define a unified set of data and metrics

that ensures the right talent, in the right roles, at the right

time

• Define current and emerging best practices and

technology in the arena of workforce management

• Discover how to right-size technology adoption in the

arena of workforce development and management at

your company

After attending this event you will be able to:

Learning Objectives

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Welcome to Proformative

Ask, Share, Learn – Within the Largest Community of Corporate Finance Professionals

Best Practices for Workforce

Optimization Across the EnterpriseJeff Higgins, CEO & President, Human

Capital Management Institute

5

Best Practices for Workforce Optimization Across the

Enterprise

January 8, 2014

© Human Capital Management Institute

About Human Capital Management Institute

HCMI Background:

Specialized in HR analysis & metrics

Deep expertise in Analytics & Planning

Board made up of CFOs and HR heads

Over 40 years of experience

What We Do:

Answer complex human capital questions

Quantify human capital

Transform workforce data to intelligence

Enable HR and Finance to talk

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Organizations can and must, find better ways to measure human capital investment. The future is one with human capital metrics as key to business decision making as

financial information is today.

We Bring Financial Discipline, Standards and Rigor to Workforce Analytics

© Human Capital Management Institute

SaaS Analytics & Workforce Planning Software w Consulting w Training w Benchmarking

Measurement Trick #31

Measurement Best Practices:1.Metrics that are actionable

2.Metrics that identify, quantify, and clarify issues across the employee cycle

3.Metrics that link to business results

4.Metrics to capture leading versus lagging indicators

© Human Capital Management Institute 7

How Best Practice Organizations Optimize the Workforce

8© Human Capital Management Institute

1. Ask the right questions

2. Think of workforce more as a strategic asset than a cost

3. Know the workforce “KPIs” that drive their business

4. Use a business case for data driven workforce decisions

5. Use advanced predictive analytics tools to quantify workforce productivity and talent decisions

KPI = Key Performance Indicator

Workforce Analytics, What is it?

9© Human Capital Management Institute

Source: Gartner 2014

Asking the Right Questions

© Human Capital Management Institute 10

What If you could answer the following?

1. Which workforce metrics link to business results?

2. What is our workforce productivity? Is it improving?

3. Is it better to build, buy or rent talent?

4. What size and cost of workforce can we afford?

5. Do leaders correlate to employee engagement, retention and performance?

Examples: Talent Analytics ROI

© Human Capital Management Institute 11

• 15% productivity gain and lower costs ($55.0

Billion Package Delivery Co. )

• Predicting sales stars pre-hire{$1.0 Billion Bank}

• ROI of sales training {$2.0 Billion Retail Co.}

• Location optimization for talent growth {large Regional Bank}

• Employee engagement service level revenue impact {$1.0 Billion public Airline}

• 40% voluntary turnover reduction {public,

financial services co.}

• ROI of internal vs. external hires {public bank}

$1.1 Billion Annual

$264 Million Annual$1.1 million per sales person

$250 Million Annual $250k per Salesperson

$200 Million 10 years

$96 Million Annual $5 per flight premium

$12 Million Annual majority sales + operations positions

$6 Million Annual

Thank you for your interest in this presentation.

View the on-demand webinar or download the full

presentation at:

www.Proformative.com

Best Practices for Workforce Optimization

Across the Enterprise