healthcare workforce management optimization...

Healthcare Workforce Management Optimization Strategies Healthcare Workforce Management Optimization Strategies

Summary Results August, 2012Summary Results August, 2012

Observations and ConclusionsObservations and Conclusions

Ø Filling open shifts and controlling labor costs top the list of workforce management challenges.

Ø Responders worry most about ensuring safe, high quality care and controlling labor costs,

followed closely by employee satisfaction.

Ø Budget constraints are the the number one obstacle to improving workforce management.

Ø In assessing processes, responders see the most room for improvement in controlling labor costs

Copyright © 2012. Gatepoint Research. All rights reserved. The information contained in this report is the sole propertyof Gatepoint Research and may not be used, reproduced, redistributed in any form including, but not limited to, print

and digital form without the express written consent of Gatepoint Research and Kronos.Slide 2

Ø In assessing processes, responders see the most room for improvement in controlling labor costs

and balancing schedules.

Ø Payroll and time & attendance are widely automated. Talent and acuity management are not –

less than 20% of responders have automated these processes.

Ø No one workforce management solution dominates – several vendors hold about a quarter of the

market. Most responders use more than one vendor.

Program OverviewProgram Overview

Ø In July 2012, Gatepoint Research invited selected executives to participate in

a survey themed Healthcare Workforce Management Optimization

Strategies. Candidates were invited via email and 102 executives

participated.



Ø 100% of responders are at the Director Level or above with 66% at VP or

CxO level.

Ø 100% of responders participated voluntarily; none were engaged using

telemarketing.

What workforce management challenges do you face?What workforce management challenges do you face?

42%

50%

54%

55%

Aligning appropriate skilled caregiver to fluctuating patient/resident volume

Recruiting and retaining high quality staff

Controlling labor costs

Filling open shifts with available, qualified, cost-effective employees



Filling open shifts and controlling labor costs top the list of workforce management challenges.

1%

22%

33%

0% 10% 20% 30% 40% 50% 60%

Lack of visibility to laborproductivity information

Inability to empower staff to manage their work schedule

Reliance on manual staffing and scheduling processes

to fluctuating patient/resident volume

What workforce management issues most concern you in the coming 12 to 24 months?

(Rate 1 to 5, 1 = least important, 5 = critically important)

What workforce management issues most concern you in the coming 12 to 24 months?

(Rate 1 to 5, 1 = least important, 5 = critically important)

4.01

4.17

4.18

4.36

Improving employee hiring and retention

Improving employee satisfaction

Controlling labor costs

Ensuring safe, high quality care



Responders worry most about ensuring safe, high quality care and controlling labor costs, followed closely by employee satisfaction.

2.66

2.98

3.37

4.01

1.00 1.50 2.00 2.50 3.00 3.50 4.00 4.50 5.00

Compliance with labor, union, leave and other regulations

Automating/optimizing scheduling

Avoiding care worker fatigue

Improving employee hiring and retention

What obstacles does your organization face in improving workforce management?

What obstacles does your organization face in improving workforce management?

45%

47%

84%

IT resource constraints

Reliance on non-integrated systems

Budget constraints



Responders report budget constraints as the the number one obstacle to improving workforce management.

18%

37%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90%

Resistance to technology solutions

Cost justifying proposed solutions

How do you assess your current processes in the following areas?

(Rate 1 to 5, 1 = unsatisfactory, 5 = exceptional):

How do you assess your current processes in the following areas?

(Rate 1 to 5, 1 = unsatisfactory, 5 = exceptional):

3.64

4.11

4.11

Labor and/or union agreement compliance

Delivery of quality care

Regulatory compliance



In assessing processes, responders see the most room for improvement in controlling labor costs and balancing schedules.

3.10

3.25

3.50

1.00 1.50 2.00 2.50 3.00 3.50 4.00 4.50 5.00

Labor cost control

Balanced schedules

Staff safety and fatigue management

Which of the following workforce management processes are automated?

Which of the following workforce management processes are automated?

50%

54%

85%

93%

Staff scheduling

HR

Time & attendance

Payroll



Payroll and time & attendance are widely automated. Talent and acuity management are not at less than 20%.

16%

18%

26%

32%

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%

Acuity management

Talent management

Labor analytics

Absence management

Do you use or plan to use workforce management solutions from the following vendors?

Do you use or plan to use workforce management solutions from the following vendors?

22%

24%

24%

24%

25%

Kronos

API Healthcare

ADP

Other

Lawson



No one workforce management solution dominates – several vendors hold about a quarter of the market. Most responders use more than one vendor.

1%

3%

5%

17%

0% 5% 10% 15% 20% 25% 30%

OnShift

Concerro

Cerner-Clairvia

ANSOS One-Staff—McKesson

Profile of Responders: Job LevelProfile of Responders: Job Level

VP42%



66% of responders are at VP level or above.

CxO24%

Director34%

Profile of Responders: RevenueProfile of Responders: Revenue

<$250 Million74%



74% of responders have less than $250 billion in revenue.

$250-499 Million

20%

$500 Million-1.5 Billion

5%

>$1.5 Billion1%

About About

Kronos delivers the most advanced, clinically focused workforce management suite that enable healthcare

organizations to control labor costs, minimize compliance risk, improve workforce productivity

For more information, visit http://www.Kronos.com


and digital form without the express written consent of Gatepoint Research and Kronos.

For more information, visit http://www.Kronos.com

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