VOL. 2

www.cmi-hm.com

Shri Narsingh President

Cradle of Management Educational Society

From the PRESIDENT'S DESK

As a representative of Cradle of Management Educational Society, I hereby welcome all the students for becoming a member of our society and also would like to share the vision and mission of the society.

CMES was founded and is registered under S.R Act XX1of 1860 with Govt. of Delhi as a nonprofit Organization. The mission and vision of establishing the society was to meet the growing needs and requirements of Hospitality and Healthcare Sector and also to introduce both the Sectors to the aspiring students with a different and unique approach so that they can understand the importance and diversity of Hospitality and Healthcare Industry.

CMES, being a nonprofit organization has tied up with National Council for Vocational Training under Ministry of Labour and

employment, Govt. of India to offer Vocational training courses in hospitality sector. We are also an approved training center of Healthcare Sector Skill Council

under National Skill Development Corporation to offer courses in Healthcare and Paramedical Sector. These courses are delivered to students by

using International standards so that after completing these vocational courses, students are transformed into perfect Hospitality and Paramedical professional

and can start their career immediately.

CMES is working with full dedication for the development of Hospitality and Paramedical aspirants associated with the society.

I feel overwhelmed and highly obliged to the students, their parents and members of the society for trusting us and for putting in their contribution which has lead CMES to the path of great success.

From the PRINCIPAL'S desk

I am delighted that you are desirous to consider Cradle of Management Institute for your higher education in pursuit of bright career growth. Today it is an “Alternative Route” to attain knowledge, skills and simultaneous experience. I extend you a warm welcome and assure to manage your time better and utilize it for a job to fulfill your responsibilities of contributing towards supporting a family. The Cradle of Management Institute is working for the nation building. It is proving to be the thirst quencher for the hungry hospitality industry. I am glad to note the satisfaction of the students pursuing our courses and of the industries employing these students.

Encouraged by this we are in process of introducing more such job oriented courses. Aggressively designed

curriculums, job oriented foundation programmes of Cradle provide our students the most suitable and dynamic packages. The success of the Institution is dedicated to highly experienced and qualified faculty, the supporting management and other efficient staff. The base is the world-class state of the art infrastructure and peaceful educational environment at Cradle Delhi. We are thankful to the students, their parents and the industry in reposing faith in Cradle and its initiatives; I convey my best wishes to all of them.

Prof. Narender Lohchab Principal (Academic)

Cradle Group

COONNTTEENNTTS Overview of Hospitality Industry - by Laveena Malhotra Dham

Overview of Healthcare Industry - by Editorial Team

Celebrating 10 years of Success - by Preeti Grover Luthra

Greetings from Hospitality World

Greetings from Healthcare World

Introduction of Extra Corporeal Photopherisis (ECP) by Blk Super Speciality Hospital

Ban Processed Food? No, We Should Rather Demand It ! -by Chef Anuj Kapoor

Role of Folic Acid in Nutrigenomics - by Nupur Chauhan

Nutrition As A Career Option -by Sandhya Pandey, Fortis Healthcare

How Learning & Development Have A Long Term Growth Impact of The Organization By Consistency In Services:- by Richa Bajpai-Training Manager-The Lalit

“Enhancing The Career And Growth In The Sector Of Healthcare And Paramedical” -by Mr. Ashok-Park Group Of Hospitals

Organizing Committee

Events

Lectures From Industry Experts Why Corporate Communication Is Important In Healthcare-by Varita Malhotra - Park Group Of Hospitals

39 Current Batches- Hotel Management & Paramedical

Training & Placements-2015-16

Discourse

Housekeeping Carts A Blessing Or…a Curse?? –by Purnima Verma

04-05

06

06-10

11-12

14-15

18

17

20

28

13

03-04

16

36-38

29-35

22-26

27

21

19

OVER VIEW of HOSPITALITY Industry

India has a unique blend of timeless fascination and which further effectively implement and invest in

modern approaches-An ideal holiday destination, various tourism strategies.

which goes beyond traveller's imagination and this To meet these changing and challenging demands,

unique quality, A place India on a special platform in hoteliers are seeking innovative alternatives to cater

the world of tourism. India is a home to endless, guests. India has lot of opportunities in this global

exquisite archaeological collections which can never booming hospitality industry. The Indian Hospitality

match any other country all over the world. States Industry has materialised as one of the key drivers

here have stunning scenery which is perfectly suited of growth among the service sectors of world. It

to exploration, relaxation, and religiously helps in contributes 6.23 % to the national GDP and 8.78 %

turning traveller's stay- an unforgettable experience. to the employment of the country.Infact India is the

It is an ideal place for peaceful break. Tourism and ninth largest civil aviation market in the world in

hospitality have emerged as the main contributors of 2014. The sector is projected to be the third largest

the service sectors in our country. With such a wide aviation market globally by 2020 .It caters 117

range in our cultural and historical heritage, variety million domestic and 43 million international

of geographical features India has a large potential passengers in 2014 and in coming 10 years it can

for earning foreign exchange. reach 337 million domestic and 84 million

People across the world are curious and their interest International Passengers.

has brought name, fame and created jobs in all If you have great zeal, enthusiasm and passion for

sectors. Economic growth has increased by leaps and this Industry then work hard, lucrative career waits

bounds. Increasing global travel is quite visible across for you.

all segments- leisure, corporate and group travel

33

Paramedics are responsible for emergency medical

care of persons involved in a number of incidents,

including violent assaults, strokes, boating and car

accidents, and serious injuries. They are the actually

the Biggest level of emergency medical personnel.

Their responsibility is to provide advanced emergency

care to patients who are being transported to

hospitals.

The Indian Paramedical and Healthcare systems

include public and private hospitals as well as

specialized other hospitals like ayurveda offering

this traditional Indian system of alternative

medicine.

Almost all locals and experts prefer using services of

private hospitals and clinics. All these private

hospitals and clinics are providing high standard of

care that is at the same level as North American and

European countries. Private hospitals are modern and

well equipped, and the doctors are highly qualified

and often trained abroad.

Indian Healthcare industry provides employment

opportunities to as many as 4 million

people in the health care segment or

other related sectors catering to the

needs of the medication. Indian has

become one of the favourite for

healthcare treatments which is owing

to the vast differences in medical

expenses in western countries. Due

to the India's progressive nature of

the healthcare sector several foreign

companies are intending to even

invest in the country. Health care

jobs are considered to be one among

of the most noble career options

which is known to be the single

largest profession all around the

world.

There are numerous medical

complexities & the need for

advanced medical care have

necessitated the recruitment of

qualified & experienced medical

professionals in this field such as

medical laboratory technicians

,radiologists, medical assistants,

doctors & physicians. Vital information on Hospitals

are provided by employment agencies who help

people register as healthcare workers, Medical

recruiting agencies, travel & resettlement agencies &

local recruiting.

Challenges facing Indian healthcare:

Challenges for Indian Healthcare remained same

even after lots of years have passed. While we have

seen $100 billion growth by 2015, the perennial

problems facing India are still those arising from

malnutrition (infant mortality, lacking overall

development), sanitation and access to affordable

hospitalization and clinical care.

On the other end of the spectrum, availability of a

skilled workforce – both doctors and nursing and

support staff – is cringing. Doctor-nurse density per

10,000 persons of the Indian population is an

abysmal 19 (6.5 doctors + 13 nurses). (WHO report

2012).

in clinical areas, restrooms and public spaces as well

as the kitchen and laundry that helps them to gain

the trust and confidence the patients and staff place

in the care.

Hospitals are hiring Hospitality professionals at

greater extent in order to incorporate a Service

Culture to optimize the Patient Experience. Also

it helps hospitals to become great hospital leaders in

the industry and improve their branding in the

market. The Main function of every hospital is to

communicate a healthy lifestyle to patients and their

circle of family & friends with accreditation of (non-

medical) Service Quality Standards.

Similarly as healthcare is taking advantage from a

hospitality-style approach of focusing on a service

culture, the hospitality industry can learn from

healthcare's expertise in complex-system

management, which involves a system with many

moving parts, some of which are independent of

each other, the presence of numerous intertwined

legal, human resource, and supply chain subsystems.

But the approaches we are taking with the patients

experience as well as in complex management

system are not likely to be very effective and will

not be able to help us to achieve the results we are

expecting and looking for in both the sectors.

So it is required to understand the link between both

the sectors and to use the learning from the areas for

reaping better benefits.

Healthcare means Healing with Hospitality. As we all

know that Global healthcare and Paramedical sector

is continuing to grow and change, so also the

expectations of patients are growing at medical and

non-medical level. To meet all the demands and

expectations Hospitals and Clinics are becoming

increasingly aware of the pivotal role of Hospitality &

Service Culture. At same level Hotels & Resorts are

rapidly improving their Health & Wellness services for

their guests.

To make it more clear we understand that when a

patient stays in a hospital, he and his family trust

you with their lives and their well-being. They trust

the hospital to work and to deliver the disease

prohibition solutions across your facility that will help

the hospitals to constantly improve patient outcomes

and improve the operational efficiency.

Every Hospital or Healthcare center takes care of

various issues like disinfection, cleaning and

hygiene

6

CELEBRATING 10 years of SUCCESS

Preeti Grover Luthra Front Office Faculty.

First step towards delivering Quality Education 2006

Affiliation with Punjab Technical University, Jalandhar

Arrange VT/IT in reputed brands like Taj Group of Hotels etc. Arranged various events to boost student confidence, Participated

in Seminars & Exhibitions in various states in India

Extension of Practical Labs in Hotel Management Department

Affiliation from National Council of Vocational Training, Ministry of Labour & Employment, Govt. of India

Defined a separate Training & Placement Cell, Generated maximum number of admissions in Hospitality Courses

Approval for Extension in Trades from National

Council of Vocational Training

2013

2007

2008

2009

2010

2011

2012

There is something about the number 10; it often signifies maturity, recognition and a sense of

achievement. We are now officially 10 years old, can stand up and be counted. We have seen our fair

share of ups and downs. We have moved, passed various challenges that an education entails; both

internal and external and we have effectively carved a niche for ourselves in hospitality and Healthcare

Education. We have obviously learnt from the past, tried our best to eliminate the mistakes and consolidate

on our strengths. In fact, it has only just begun, but today we feel like we have finally arrived. It is probably

something about the number 10

.It is very heartening to see that we have gained the respect and the good wishes of the industry at large,

an industry that we have set out to inform and serve.

In our own way, we are proud to say that over the 10 year we have succeeded in setting benchmarks

in training and placement, benchmarks in providing education…and have

come to be looked upon as an integral part of this industry. We would like to thank each and every one of you in the industry .who

has stood by this for the last 10 years and our outstanding team at

CRADLE OF MANAGEMENT INSTITUTE for making this

possible. We are sure we will have many more reasons to

celebrate together in the years to come……. Introduction to Paramedical Courses / Initiative for Skill Development under Star Scheme /

Affiliation from Healthcare Sector Skills Council 2014

An initiative for Skill Development under Hunar Se Rojgar Programme

Approval for Extension in Trades from Healthcare Sector Skill Council

Celebrating 10 years of success and more to come....

2015

2016

COMING OF AGE

C radle of Management Institute is one of the premier bank of knowledge which is

dedicated towards empowering the young talent towards the amazing and

bright line of career in Hotel Management and Hotel Operations. With several

certifications like ISO and affiliation from esteemed Universities. It has much to offer to

the students in comparison to any other hotel management institution/college.

I wish Cradle of Management Institute all the best for the future and wish them luck

in shaping better careers.

Chef Vivek Saggar HEAD- BUSINESS DEVELOPMENT (TOURISM & HOSPITALITY SKILL COUNCIL)

GENERAL SECRETARY-INDIAN CULINARY FORUM

T he idiom of Athithi Devo Bhava (Guest is God) is ingrained in our culture. And

this attitude is reflected in all aspects of Hospitality industry. The demand for

trained manpower in this sector is rising by the day. With the government's initiative “skill India” emphasis is also being laid on tourism as well as hospitality. The

onus of developing career path, skill competency and qualifications to meet the

estimated demand of two lac personnel per year is on the Institutes.

The food industry is growing in terms of number and size; we are exposed to new

concepts, international and regional cuisines. It is the chefs who have been

continuously

contributing to the evolution of gourmet experience, creating art of plating and signature dishes

through innovations. It's amazing to see the precision of science and creative art that chefs practice. They

have the challenging task of maximizing productivity, controlling costs, upgrading menus and introducing new

dishes to keep the restaurant contemporary. Going a step further today we see many restaurant concepts which are chef owned and driven, that successfully

compete with others. Positive attitude, energy and friendliness will take one a long way in this field. Other than

that, good communication skills, excellent organisational and administrative skills, personal charm, a polite and

pleasing personality, flexibility and a confident approach are the skills which will help any individual to grow in

this field. One has to be comfortable with unearthly working hours and doing menial work at times

Chef Bharat Alagh

t gives me immense pleasure in welcoming young talents who would be learning

REGIONAL CHEF –NORTH ,CITRUS HOTELS,

JOINT SECRETARY-INDIAN CULINARY FORUM

IInstitute. Congratulations..! their comprehensive basics from experiences educators of Cradle of

Management

And I look forward to many more future hospitality leaders carry out their niche in this ever expanding hospitality industry.

77

GREETINGS From HOSPITALITY World

Bmanager in 2-5 years”. To a graduating student or to a newcomer joining college

udding Hoteliers and soon graduating students often ask me: “What is the secret

to success”, “What is the best department where I can grow fast and become a

or his first job, there seems to be so much to learn in order to become an expert at his/her trade or a successful hotel manager. At times it may seem intimidating and a daunting

task. However A.S.K.(attitude, Skill & Knowledge)are cumulative and if you make a

concious effort to master your basics (management skills) right, it may seem

very exciting and challenging for you.

Hoteliers are MADE, not born. Being called a hotelier is not for the meak hearted or

the un-proactive individual. When you are young and inexperienced, if you want to

stand

out, you must be willing to work hard and for long hours — and in the hotel business you know you are paid less

than your IT & doctorate friends. I remember my mentor told me that I should always volunteer to take on extra

tasks. In time, people will notice that you are a team player and you will be valued more. I was willing

to sacrifice in order to get what I wanted — I dreamed of being a GM. But, of course, I loved what I did. I

enjoy working in the service industry. Luck, being at the right place at the time, is another factor. Sometimes,

you can make your "luck" but that is not always true.

My advice to any young hotelier has always been very simple and easy to read but is very difficult to achieve

1. Master your communication skills (English/ Hindi/ Vocabulary) and be quick with your responses – no

guest likes to wait

2. Learn to be proactive, don't wait to be told. Always grab an opportunity to be noticed for pre conceiving

guest/ seniors requests.

3. Know your brand and its service standards.

4. Be a team member (at a junior position and even when you're a manager)

5. SMILE – its tax free

Stay Hungry, Stay Foolish, Suites Hotels by Carlson, Gurgaon and always remember

“The season of failure is the best time for sowing the seeds of success”

9

irstly Wishing all of you a great 2016. It is very encouraging to see young

GENERAL MANAGER

FORTUNE PARK BOULVARD

Fan institute which dreams and makes an effort to support you with a career and students aspiring to become hoteliers. You are really lucky to be associated with

livelihood. Keep up the great work in creating passionate hoteliers.

Roop K Pandita

Anish Manichan TRAINING MANAGER, COUNTRY INN AND SUITES

GREETINGS From HOSPITALITY World

On achieving a milestone of 500 bone marrow

transplants by Department of Hemato-Oncology and

Bone Marrow Transplant at BLK Super Speciality

Hospital, the team of doctors have launched a new

advanced mode of therapy to treat patients with

graft versus host failures (GVHD) following

transplants. The department of Hematology and

Transfusion Medicine have introduced this new

immunotherapy called Extra Corporeal Photopheresis

(ECP). Extracorporeal photopheresis is an intensive

procedure which involves the removal and collection

of a portion of a patient's blood cells mainly white

blood cells (eg. lymphocytes). Furthers a light

sensitive drug is added to these cells and cell are

exposed to an UV light before re-infusing them back

to the patients. The treated cells infusion show

altered immune response and cause the down

regulation of the immune function in patients with

many skin conditions as well as GVHD.

ECP is a standard treatment of care for patients with

a rare skin cancer called Cutaneous T Cell Lymphoma

(CTCL) in western world and it also offers a ray of

hope for patients suffering from GVHD mainly

involving the skin and gastro intestinal tract. As the

team of doctors at BLK Hospital, pioneered the bone

marrow transplant, now they are moving ahead in

treating the transplant patient suffering from GVHD.

This is one of the most advanced treatments which

can be offered to these patients and its one of its

kind available in India till now.

ECP is a standard treatment of care for patients with

a rare skin cancer called Cutaneous T Cell

Lymphoma (CTCL) in western world and it also

offers a ray of hope for patients suffering from

GVHD mainly involving the skin and gastro

intestinal tract. As the team of doctors at BLK

Hospital, pioneered the bone marrow transplant,

now they

are moving ahead in treating the transplant patient

suffering from GVHD. This is one of the most

advanced treatments which can be offered to these

patients and its one of its kind available in India till

now.

13

by BLK Super Speciality Hospital

INTRODUCTION of "Extra Corporeal PHOTOPHERESIS & (ECP)"

BAN PROCESSED Food? No, WE SHOULD RATHER demand it !

The other day while watching TV; I

came across the images of Ameri

Consumer Rights Group protesting

vociferously against processed fo

It is actually a common sight...

common enough for not warranti

a second thought, common since

Michelle Obama announced

"Processed Food begone"!

In days to come, I noticed similar

protests at home, here in India.

Read about them in Food &

Beverage trade journals,

magazines and even national

dailies. Is it all a matter of

chance, I wondered, or maybe it

was always there just that I never

noticed.

One way or the other, I told myself this was yet

another movement originating in the west having

travelled the usual route via television channels;

social media pages, groups and petitions and award

winning recipe books. It is on its way to become a

fad here.

Everyone seems to be in such a hurry to scream

Say-No-To-All-Processed-Food that it seems anyone

who has ever liked processed food must feel

ashamed of having done that.

Modern fast/processed food is disastrous and that

message is propagated

I do have a very secret submission, at the risk of all

the hate mails and messages to follow. I do not

agree with this. In fact all this outcry is outright

nonsense.

Before anyone jumps to conclusions, I am not a

fan of canned baked beans or anchovies. I love my

Bhindi ki subzi and I've loved the childhood times

can ate it w

od.

ng

against

c

(w

No.

blin

a has

and a

when we just broke a piece off the cauliflower and

hile mother would cut it for

dinner preparation, and the

raw floret actually used to

have awesome 'organic'

flavour to it. So in that sense

I am deeply grounded well to

the roots.

But, I want to ask, is all that

hoopla and opposition only

'certain' (well defined)

hemicals being added to 'some'

ell explained) products. No and

There's all this brouhaha of

dly opposing processed food in

te. Who has the time to stop

sk those insignificant questions.

I ask this because the movement is gaining

momentum and very soon it would not remain in

any one organization's, body's or NGO's control. It

worries me to see that it really is becoming about

opposing ALL processed food.

Well let me break this to you All Fresh and All

Natural is against history and rather obnoxious. As a

Chef let me tell you - Fresh food can give you quite

a shock when you encounter it.

For our Ancestors - almost all fresh was nasty and

all natural tasted bad. Fresh meat was tough &

resilient - it needed to be hung, dried, spiced,

cured, smoked. Fresh milk tasted warm and quite

unmistakably a bodily excretion - no wonder

children naturally hate it besides their own

mother's, and have to be conditioned (read forced)

to consume it. Fresh berries can be impossibly sour

and fresh vegetables can be very bitter.

Natural was also usually indigestible. Grains ranging

(Contd....)

Chef Anuj Kapoor

Executive Chef Four Points by Sheraton

1144

Chef Anuj Kapoor

Executive Chef Four Points by Sheraton

Nupur Chauhan

Microbiology Faculty

Purnima Verma House Keeping Faculty

Ashok Bedwal Chief Operating Officer

Park Group of Hospitals

MEMORIES of Fresher's PARTY 2015!!! CMI had organized Fresher's party on September 2015. All the Fresher's were welcomed in the institute with this Grand Welcome party. This party was an ice breaker for the Fresher's and was attended by the senior students, faculty members and the management of the institute. Students from all the classes participated and enjoyed. Solo performance, group performance and ramp walk was organized. Chief guest invited for this event was Mr. Tushar Abrol, Learning and Development Manager of Vivanta by Taj Gurgaon. On this event, students especially fresher's were able to showcase their talent.

Winners were as follows: Mr. Fresher: – Dimpy Sondhi Miss fresher: - Alisha

Solo performance: - Anil Group performance: - Play by Degree students (Shivam, Neeraj, Pankaj Singh, Pankaj Chand, Sajid, Surya Prakash, Suraj, Mohit, Aman)

2255

the widespread corruption in the political system of this country. However, they still don't realize that system. It is very easy to nd aws

in the current political scenario, but what is required of us is to become a part of the process to know the realities at the grass root level.

Politics is like a body that is withering due to the old and stagnant views imposed on it. What it needs is a whiff of fresh air and

young generation of India, need to pitch in and be a part of this revolution, so that we don't have to call leaders as old as 40 'youth

leaders.'Ready for politics, anyone?

Ashish

Vith Sem.

2299

can prove to be a very promising career.

burning desire to make it big and good

political career a boost.

Participation of the Indian youth

in upcoming year. Most of the

educated politics does need educated

people who decisions to make

difference to the India's educated

citizens don't realize Educated

Indians should join politics Omar

Abdullah, Milind Deora, Sachin who

would attract many more like them.

about joining politics.

Today's youth undoubtedly is very

their rights and powers as citizens of the

I n d i a t o b e c o m e a w o r l d - c l a s

s

A willingness to work for the masses, a

public speaking skills can really give your

politics is extremely important in the

Indians don't even think about it. Indian

can reason out things and take informed

masses. It is the misfortune of India that

the importance of entering this eld.

and try to bring about a positive change.

Pilot etc. are educated young politicians

We have to change the peoples' view

ambitious and goal-oriented.They know

world's largest democracy. They want

developed country and are infuriated by

Politics-A Viable Career Option for the Youth Politics-the mere mention of this word makes the young teens inch. No wonder then, joining politics is a far-fetched thought for the

most of them. Therefore, it comes as no surprise that many teens do not considerate as a viable career option.

The word politics(read corruption, scams, et all)paints such a dreary picture that hardly anyone would like to be associated with it. And to

the re, the present bunch of politicians seems to have tarnished its images beyond repair.

But why not look at the brighter side and explore the plethora of opportunities that politics has to offer. There is no denying that politics

Life is a big examination?

God is a great examiner.

We all are students in his class.

Our life is an answer book.

To write down our answer.

The world is an examination hall.

We assemble there to sit.

The time allowed in three hours.

The rst hour of examination.

Is spent in childhood.

The second hour of examination.

Is spent in enjoying the youth.

Bio Examination And the nal hour of examination My

dear is the old age.

The nal call given by God.

Signi es the end of the examination.

Our answer book are snatched away.

And life comes to an end.

Kartik Shokeen

Paramedical

tears. She remembered the gut wrenching pain she'd felt

when she realized her best friend's her soul sister's days were

number.

She spoke up “Can I go see her.

“I- I think so.

She softly opened the door of the room.

She met with a sigh she'd never forget in her life. Her

best friend lying on the hard hospital bed, pale as

Death and hooked up to more machines and needles

than she could count. Tears blurred her vision as Eva's eyes

opened and she cracked a weak humorless smile, “This is really weird, huh?” Shreya barely managed to nod keeping

herself from crying. Eva pursed her lips as she tried to

gather the strength to say something.”What the doctors

say?” she nally managed.

“I-I don't know, I haven't talked to them yet.” She turned her head on the pillow. “It doesn't matter; I

know what's going to happen anyway.” Shreya walked over to the bed slowly and sank to her knees

next to Eva , grasping her hand. Don't say that Ev, you'll be

ne just you see. The doctors will-“ “The doctors will what Shreya? What can they do? I'm dying ,

I know it mom knows it and they known it! It's not going to

go away because we want it too.'' Shreya turned her head

and Eva's eyes softened.”I 'm sorry that was harsh. Shreya

look at me. You 've got to take care of mom you know how

she is. She'll stop doing anything . Be there for her. And for

Heaven's sake don't wear that horrible black dress- I don't

know how you call it a dress- to my funeral.

Himanshu Mishra

Vith Sem

Shreya burst through the hospital door and walked

quickly to the reception desk.

“Ms.Eva Grover, please, “she said breathlessly.

The bored receptionist was taking her own sweet time and

Shreya wanted to shout at her to just hurry up. The lady

checked the log and said monotonously, “Room 301.Head

down that corridor, “She gestured. “ Take the elevator to the

third oor. Turn left and keep going.” She barely waited for her to nish and ran off, bumping

into people and apologizing. Impatients, she stabbed

the elevator button, trying to make it go faster by sheer will.

She ignored the strange looks sent her way. She hopped

from foot and rushed out as ignored the strange looks

sent her way. She hopped from foot and rushed out as soon

as the lift stopped. Staff room, Room 304,303,302…she

found Eva's mom outside room 301.One look at her tear

stained face was enough to send chills of foreboding down

her spine.

Shreya wrapped her arms around her tiny frame. Mrs.

Grover what is it?

“Shreya, she just…. Collapsed and I don't know what to do –

Rohan's at work numbers isn't reachable and she's so pale.

It okay, I m here.

It's eating her Shreya she's a shell! It is like she's already

gone as if she's a ghost – she hardly talks, she doesn't smile.

She just stares out the window and –and-

Shreya remembers Eva's smile the smile of a troublemaker.

When you saw the twinkle in her eyes you knew you were

in for it. She also remembered the day Eva was diagnosed

with disease. She remembered the sorrow. She

remembered the

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