International Hospitality Management Student

Jalan PJU 1a/41, 47301 Petaling JayaMalaysia

Phone number +33 7 82 19 36 00

Email benjamin-david@sfr.fr

Born on March, 29th 1995 21-year-old

Benjamin DAVID

2016

Winter season W Verbier 5* (Starwood, Switzerland) Welcome AmbassadorPositions: Valet, porter, bellman, driver, guest relation agentDuties: Greet guests offering a great welcome / Welcome and escort guests to and from their rooms and by providing introduction to the hotel’s facilities, amenities and all room features / Perform deliveries as requested by guests. 2015

2 months Jackson + Rye Restaurant (London, UK) Head waiter Summer season Terre Blanche Resort Hotel Spa & Golf 5* (The Leading Hotels of

the World) Head waiterGuest welcoming, F&B ordering, food and wine agreement, section management, commis training, setting up control, supplies management, dealing with complains, up selling

2014

Summer season Hermitage Lucien Barrière La Baule 5* Hotel Head waiter 4 months Holiday Inn Sheffield 4* Hotel (Intercontinental, Sheffield - UK)

Receptionist / Guest Service Agent / Project Leader ֍

Check-in, check-out, stays follow-up, invoicing, bookings management, porter, concierge services, customer loyalty, revenue increase

« InterContinental Hotels Group » Project Leader: welcoming procedures optimizing 1 month Domitys Rennes Retirement Home Housekeeping Supervisor ֍

Cleaning procedures and working time optimizing, complaint managementTeam management (5 persons)

2013

Summer season Hermitage Lucien Barrière La Baule 5* Hotel Wine waiter

2012

2 months Fota Island Resort 5* (Ireland) Commis Waiter֍

Summer season Yelloh Village Campsite Head waiter

2011

2 months Campanile Poitiers Futuroscope 3* Commis Waiter֍

֍ Training periods from school

Work experience

benjamindavidsorlin

Waiting, housekeeping, reception concierge services, supervision experienceFive 5* hotel experienceInternational experience 24 months massed experience at only 21 years’ old Overall outlook of hospitality industry

Languages

OrganizationsMunicipal Youth Councillor (Nantes, Brittany) Academic Councillor to Student Life (Nantes, Brittany) Stage Manager (Association concert)TravelingMorocco, Tunisia, England, Ireland, Switzerland, Portugal, Spain, Romania, Austria, Hungary

InterestInterest

FrenchNative LanguageEnglishFluent (Cambridge English Certificate)SpanishStrong professional knowledges

2016 – 2017 Taylor’s University Kuala Lumpur, MalaysiaBachelor degree in International Hospitality Management2013 – 2015 Hotel & Catering School of Dinard Dinard, Brittany - FranceAccommodation Manager European Higher National Diploma 2010 – 2013 Nicolas Appert College Orvault, Brittany - FranceHotel & Catering Baccalaureate (NVQ) with honors

IT (Brillant, PMPro, Logorest, Opera, Micros)Customer relationship (knowledge of its needs)Sales argumentationTeam CommunicationLoyaltyRevenue increaseStock management and control, HACCP

Skills

Education

Strenght

WELCOMING

ORGANIZED

EFFECTIVE

VERSATILE