Benefits Of Outsourcing Service To Call Center India

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1-888-795-2770

Globalization and growth of innovative technologies have blurred boundaries and distance no longer remains an issue for businesses. Around 50 to 60 percent of businesses are outsourcing their non-core functions to call centers in India. This model helps companies not only substantially increase their profit margins but also to concentrate on the core business activities to become more productive.

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Why India is chosen as a major country for outsourcing business activities

India emerged as a major BPO destination amongst many developing countries including Malaysia, China, Pakistan, Indonesia, and Russia. More than thousand companies have set up their off shore call center and thousands are moving ahead in the same direction soon. When you outsource to India, you will be doing so to a company whose core competency is call center business and hence you are assured of a more professional service. Call centers in India has reached its zenith of success by offering variety of advantages which other countries do not.

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Services which call centers in India offer:

• Outbound call center services• Inbound call center services• Telemarketing services• Technical support services• E-mail support services• Outsource data entry services

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Advantages of outsourcing businesses to India

• Large English speaking population:

India has second largest English speaking population after US. With superb education system, India is producing more than a million high-quality English speaking graduates every year. The ability to communicate can improve the customer experience and boost brand loyalty.

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• Low overhead expenses:

Large business organization focusses on their own competencies and outsources non-competent work to telemarketing companies for which they do not wish to invest on infrastructure ore resources. Hiring employees and training them also involves time and energy. Thus, by outsourcing, companies tend to save capital and invest on core activities thereby enhancing the objectives of organization.

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• Cheap Labor:

In the fear of unemployment, people of India get hold of low-end tasks to earn their living. More than 50% of manpower is engaged in working with call centers outsourcing services like, inbound and outbound, telemarketing, technical support, disaster recovery, email and chat support services amongst others. Call centers India also provide host of IT enabled services best in technology, people, resources and operational expertise.

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• Round the clock service:

India has 12 hours’ time difference with western countries, it provide their customers with round the clock services, be it onshore or offshore. Latest technology and high-end infrastructure is also an added advantage to the competent call centers in India.

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Call center India leave no stones unturned in delivering up to the mark services to its customers

• 100% call recording• Specialized call monitoring system• Real-time reporting for custom call

center projects

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Thus, India is one of the most preferred outsourcing location and has achieved tremendous glory and prosperity by accomplishing long term goals of the organizations. India is one of the first nation to step in the outsourcing industry with low cost manpower and high efficient employees is the hottest destination in industrial sector.

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