outsourcing the benefits of a call center and lms
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http://www.coggno.com/learning-management-system/outsourcing-the-benefits-of-a-call-center-and-lms-training.htmlAs your company matures and expands, you’ll find your employees are handling more calls and emails from customers. And if this situation has begun to spiral out of control–too many calls and emails to track–you know it’s time to step up to the plate and implement a new strategy to deal with the influx of communicative traffic. This is a critical moment in the evolution of your company, and may be the perfect time for you to consider implementing a call center. Call centers and contact centers are efficient and help you organize, maintain, track, and improve your customer relationships. They also help cut costs–especially when training and other processes are taken care of online.TRANSCRIPT
Outsourcing-The Benefits Outsourcing-The Benefits of a Call Center and LMS of a Call Center and LMS
TrainingTraining
coggno.com
Integrating Call CentersIntegrating Call Centers
As your company matures and expands, you may receive an increase in calls and emails from customers.
As a result you may need to deal with the influx of communicative traffic by implementing a call center
Call centers and contact centers are efficient and help you organize, maintain, track, and improve your customer relationships
The Importance in Centralized The Importance in Centralized TrainingTraining
Before LMS and other online training systems were used, corporate training for geographical dispersed employees was often decentralized, chaotic, and inefficient
Most of the time, a company was unable to confirm how much money it was spending on employee training across the enterprise
LMS LMS FlexibilityFlexibilityToday, companies utilizing BPO for call centers can cut costs if they are able to centralize, unify and repeat the process of employee training
LMS allows its users to develop and distribute their own training solutions
Companies can create and customize training, integrating their logo and apply company colors
Pay-per-use makes it easy for companies to load and reload content
Why a Call Why a Call Center?Center?
Outsourced call centers require online training, easily delivered via LMS. But why create and/or outsource your call center to begin with?
Benefits to a call center- creates greater efficiency in your company
Doesn’t need to be a big operation with extra personnel
Tracking Measuring DocumentingTracking Measuring Documenting
Call centers allow you to track business processes and progress
Customer relationship management software does what an ordinary helpdesk can’t- track the number of calls and emails received and responded to
Utilizing Software as a Service Utilizing Software as a Service TechnologyTechnology
Launching a call center strategy will help you get organized and up to date on the most robust technology including LMS software and communication handling systems-available.
For example- using the software as a service technology delivery model, virtual call centers are the most recent phenomenon emerging in customer relationships
Life IS a Game….Life IS a Game….
As more companies utilize LMS for training, such as software has developed in sophistication.
Some educational software begins to look more game-like in its interactivity
Fun to use tools, interactive and practical features
Social networking features are an up-and-coming addition to online courseware and LMSs with potential to transform learning and create more robust training modules
www.coggno.comwww.coggno.comPowerful yet flexible and an easy to use system for
eLearning and online training needs