benchmarking itam: understand and grow your organization's it asset management maturity...
DESCRIPTION
Jon Hall's presentation from the IAITAM (International Association of IT Asset Managers) Annual Conference and Exhibition in Palm Springs, USA, in 2012TRANSCRIPT
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Benchmarking ITAM: Understand and grow your organization's
Asset Management maturity
The Asset Manager’s Challenge“It’s clear that we are
struggling without effective Asset Management, but how do I convince my CIO?”
“ITAM isn’t a hot topic for my company”
The Asset Manager’s Challenge• “How can I build an effective
business case for investment in IT Asset Management?”
• “How can I identify where to target my ITAM budget for the best possible results?”
The Asset Manager’s Challenge• “ITIL assessment tells us a
lot about our organization’s ITSM maturity, but it doesn’t help us to reflect our achievements in operational IT Asset Management”
The Current Landscape• Benchmarking is well
established in IT... in some areas.
• Key frameworks have evolved with limited reference to ITAM.
• IT Service Management– ITIL, ISO 20000
• IT Governance– COBIT
The Current Landscape • Well-established,
trusted assessments have supported organizational maturity for many years.
e.g:• PinkVerify• COBIT Process Assessment
Model
Why Benchmark?• Understand where you
and where you can be.• Build a stronger case for
ITAM investment.• Get budget, and spend
it more effectively.
• Align your business with your peers, to understand how you are performing.
• Show your business what you are achieving.
Getting Started• Define maturity levels.
• Define the scope.
• Define measurement detail
Define Maturity Levels
LEVEL 1: Immature LEVEL 2: Control LEVEL 3: Established LEVEL 4: Optimized
• A simple set of measures enabling consistent, summarized ranking across a range of assessments:
• Build a clear, generic profile of each maturity level:
Define Maturity Levels
LEVEL 1: Immature LEVEL 2: Control LEVEL 3: Established LEVEL 4: Optimized
Little or no effective management, process
or automation.
Evidence of established processes, automation
and management.Partial coverage and
value realisation.Some automation.
Fully established and comprehensive
processes. Centralized data repository.
Significantautomation.
Best-in class processes, tools and results.
Integral part of wider business decision
support and strategy. Extensive automation.
Getting Started• Define maturity levels.
• Define the scope.
• Define measurement detail
STRUCTURAL
Define the Scope
Processes Tools
Compliance Environmental
Data
Value
DELIVERY
• Broad categories in which we want to measure maturity:
Define the Scope• Break each category down into a few component parts:
Structural – Data:
Coverage Proportion of IT Assets under management
Single Viewpoint Proportion of IT Assets held in single central repository
Accuracy Accuracy of data in the IT Asset repository
Asset Characteristics Depth and breadth of Asset and supporting data
Define the ScopeStructural - Processes
Asset Processes Maturity Level of IT Asset Management processes
Standardization Degree of usage of standard Asset processesSoftware License Mgt Effectiveness of management of Software LicensesSupplier Management Effectiveness of management of Asset suppliers
Structural - Tools
Asset Repository Effectiveness of the IT Asset Repository
Automation Degree of embedded automation in ITAM processes
Define the Scope
Delivery - Compliance
Regulatory compliance Compliance against external regulation
Software license Compliance against software usage entitlement
Delivery – Value
Asset Re-Use Effectiveness of ITAM in avoiding unnecessary purchases
Supplier optimization Benefits realised through effective ITAM supplier mgt
ITAM efficiency Cost effectiveness of the ITAM operation
Decision support Contribution of ITAM to wider IT planning and strategy
Getting Started• Define maturity levels.
• Define the scope.
• Define measurement detail
Define Measurement Detail• Establish clear levels of maturity for each discipline:
LEVEL 1: Immature LEVEL 2: Control LEVEL 3: Established LEVEL 4: Optimized
Little or no effective management of the organization’s IT Assets.
Key parts of the IT Asset estate under management, but some significant gaps remaining
Majority of the IT Asset estate is under management, with few gaps
Entire IT Asset estate under full management by the ITAM function.
DATA (structural): COVERAGE
Define Measurement DetailComponent Description Level 1
IMMATURELevel 2CONTROL
Level 3 ESTABLISHED
Level 4OPTIMIZED
Score
Coverage Proportion of IT Assets under management
Little or no effective management of the organization’s IT Assets.
Key parts of the IT Asset estate under management, but some significant gaps remaining
Majority of the IT Asset estate is under management, with few gaps
Entire IT Asset estate under full management by the ITAM function.
3
Single Viewpoint
Proportion of IT Assets held in single central repository
Asset data in disparate systems with little knowledge of definitive source of data on each asset.
Recognized single source of Asset data, but not all data effectively consolidated into it.
Core data on IT Assets accessed via single, definitive source of data.
Comprehensive single source of Asset data, including all data on assets, plus service and contractual dependencies.
2
Etc...
DATA (structural): COVERAGE
Leveraging the ResultsComponent Description Level 1
IMMATURELevel 2CONTROL
Level 3 ESTABLISHED
Level 4OPTIMIZED
Score
Asset Re-Use Effectiveness of ITAM in avoiding unnecessary purchases
Procurement is uncontrolled and reactive: User requests typically result in new purchases
Some degree of IT asset inventory, reclamation, and re-use, but not comprehensive
Asset requests typically fulfilled from spare/reclaimed inventory whenever possible
Highly proactive avoidance of unnecessary purchase, supported by ITAM processes and systems.
1
DATA (structural): COVERAGE
Monthly IT equipment spend: $100k
Percentage of purchases avoidable through re-use: 20%
Implementation of effective asset repository and reclamation process could save $240k per annum in unnecessary equipment purchases
What We Gain...• STRUCTURE
– We can plan and measure our efforts to deliver improvements in key areas.We know we are planning effectively.
• CONFIDENCE– Our business cases to our CIO are backed up by solid analysis and evidence.
It’s a strong case, and we know it.
• PROFILE– The ITAM function can show the business the benefits it is delivering.
People realise the importance of IT Asset Management.
Questions and Answers?
Jon HallLead Product Manager – Asset Management.
BMC Software. [email protected]