being the best client your client has

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BEING THE BEST CLIENT YOUR AGENCY HAS

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Ross Farquhar (101 London), James Whatley (Ogilvy) and Angus George (Ogilvy) tell you all you need to know to be the your agencies best client.

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Page 1: Being the best client your client has

BEING THE BEST CLIENT YOUR AGENCY HAS

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CREATIVELY-AWARDED CAMPAIGNS ARE

11 TIMES MORE EFFICIENT THAN NON-AWARDED

ONES IN TERMS OF THE LEVEL OF MARKET SHARE GROWTH

THEY DRIVE PER POINT OF ESOV

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CREATIVELY-AWARDED CAMPAIGNS APPEAR TO

ACHIEVE THEIR GREATER EFFECTIVENESS LEVELS

WITH MUCH GREATER CERTAINTY THAN THE NON-AWARDED CAMPAIGNS:

THEY ARE MORE RELIABLE INVESTMENTS

Page 5: Being the best client your client has

THE GREATER THE LEVEL OF CREATIVITY

(I.E. THE MORE MAJOR CREATIVE AWARDS A CAMPAIGN WINS) THE GREATER THE LEVEL OF

EFFECTIVENESS

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“For a work to be truly creative, it has to depart from the status quo at some point.

That departure makes many people uncomfortable. Despite our oft-stated desire for more creativity, we also hold a stronger

desire for certainty and structure. When that certainty is challenged, a bias against

creativity develops.”

Source:  “Why  Your  Great  Ideas  Get  Turned  Down”  -­‐  David  Burkus,  Assistant  Professor  of  Management,  Oral  Roberts  University      

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“I DON’T WANT TO CONSTRAIN YOUR THINKING”

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“HE’S GOT NO MONEY”

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“I LOVE IT – OF COURSE, I’LL JUST HAVE TO RUN IT PAST MY

STAKEHOLDERS”

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“THIS IS THE END.”

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“I NEED TO MAXIMISE MY WORKING SPEND”

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“I’M NOT GETTING PAID.”

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“WE WON’T FEED BACK IN THE MEETING, WE’LL

FOLLOW UP TOMORROW WITH A CONSOLIDATED

POINT OF VIEW”

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“I’M GETTING AN EMAIL TOMORROW TELLING ME

THEY HATE IT.”

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Principle 1 START OPENLY

(FOR GOOD AND FOR BAD)

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Principle 2 BE DIRECT AND CLEAR

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Principle 3 BE EXCITABLE

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THE FIVE PROJECTIONS

OF LOVE

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TIME

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TIME

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TIME

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TIME

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TIME

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TOUCH

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TOUCH

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TOUCH

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TOUCH

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TOUCH

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WORDS

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WORDS

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WORDS

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WORDS

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ACTIONS

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ACTIONS

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PRESENTS

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PRESENTS

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PRESENTS

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PRESENTS

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PRESENTS

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HONEST STRAIGHT-FORWARD

KIND

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THANK YOU